These were my first ever pairs of prescription glasses as I've only just been diagnosed with short-sightedness. My friend recommend Arlo Wolf as it would save me money instead of paying for overpriced... もっと見る
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
The try at home was fast, but to send me a reading glasses it has been very slow... it has been 3 weeks (ordered 13th Sep, now 4th Oct) and I still didn't receive them. If there was a backlog, or if l... もっと見る
企業が回答しました
Good range of styles, great that you can try on prior to ordering. The online ordering process could be clearer and I would advise calling if your prescription is anything other than normal. Mine w... もっと見る
企業が回答しました
Purchased a few pairs of prescription glasses from Arlo Wolf. Quality for the price is excellent. What makes me want to go back is the excellent customer service. Matt is always great and responds... もっと見る
企業が回答しました
企業情報
さまざまな外部ソースから提供された情報
Our vision is clear: stylish and affordable eyewear direct to you. Try Before You Buy - Multi-Purchase Offers - You Buy, We Donate
連絡先
Stanley Road 38, M16 8HS, Manchester, 英国
- 01619157161
- info@arlowolf.com
- www.arlowolf.com
3.8
ほぼ満足
404件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 66％に回答しています
通常48時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Nice glasses for the price
Nice, stylish glasses for the price. The try at home pairs came really quickly and were easy to return. Ordered my proper glasses and also arrived within less than a week and the prescription seems spot on. The glasses do feel a little flimsy but they are quite thin frames so maybe that’s why. Would definitely order again if these ones last well!
2021年4月1日
Arlo Wolf Eyewear からの回答
Hi Amy. Thanks for your review and feedback. Sometimes the glasses may need adjusting or tightening. If this is the case please get in touch with us and we will be happy to help. Thanks.
I absolutely love my new frames!
I absolutely love my new frames! Great quality glasses. Wonderful customer service. Thank you
2021年3月31日
Arlo Wolf Eyewear からの回答
Great to hear - thank you for your order and for your review!
Great choice of stylish frames and good…
Great choice of stylish frames and good quality....the try before you buy is a great service. I would definitely recommend this company
2021年3月27日
Arlo Wolf Eyewear からの回答
Thank you for the review.
A* glasses
Arlo wolf are brilliant! Fabulous glasses and so easy to order! Highly recommend!
2021年3月26日
Arlo Wolf Eyewear からの回答
Thanks Martha - we appreciate you taking the time to leave a review for us.
Great service
Great service, absolutely love my new glasses and the fact that I could try 4 styles on for free beforehand!
2021年3月24日
Arlo Wolf Eyewear からの回答
Thanks Susan!
Arlo Wolf Eyewear からの回答
You're welcome! Thanks for the review!
Great process
Great process - try before you buy. Chose 4 pairs of glasses to try and selected one pair to buy. Submitted my prescription and got my varifocals within days! Quicker and much more cost effective then buying from a high street retailer
2021年3月17日
Arlo Wolf Eyewear からの回答
Thanks Janet - that's great to hear.
Ordered a home try on kit which was…
Ordered a home try on kit which was quick and easy. Managed to find myself some lovely glasses which I ordered and received very quickly. Love my glasses, thank you very much!
2021年3月16日
Arlo Wolf Eyewear からの回答
You're welcome! We appreciate you taking the time to leave a review for us!
Arlo Wolf Eyewear からの回答
Thank you Catherine!
Great customer service start to finish
Great customer service! Reached out on Instagram and had great help. Absolutely LOVE the try before you buy option and loving my 2 new pairs of glasses! Great selection too...will definitely be back/recommending to family and friends!
2021年3月13日
Arlo Wolf Eyewear からの回答
Thanks for the review Chloe!
If you need a reason to purchase, then this is your reason
The glasses look and feel so much more expensive than they are!
I was a little sceptical of them fitting properly with them not being brought in store but they are perfect!
I will defiantly be ordering another pair very soon!
2021年3月9日
Arlo Wolf Eyewear からの回答
Hi Chelsea. Thanks so much for taking the time to leave a review!
Arlo Wolf Eyewear からの回答
Thanks so much!
The service was amazing
The service was amazing! You get to test the frames first to see if it is a good fit! Then you can place the order. The process from order to delivery was fast and amazing! Will definitely buy it again!
2021年3月4日
Arlo Wolf Eyewear からの回答
Thank you Manpreet - appreciate your feedback.
Would recommend
Good communication and really easy to order. Good quality frames and lenses, I’m very happy.
2021年3月3日
Arlo Wolf Eyewear からの回答
Thanks very much for your review!
Poor service and misleading sample frames
The glasses provided in my final order were sized differently to the sample frames I tried.
I was also up-sold thinner frames via email, which I agreed to, only to find out once received that this extra £50 was non-refundable.
Terrible customer service for what appeared to be a well-reviewed company.
2021年3月1日
Arlo Wolf Eyewear からの回答
Hi Josh. Thanks for your review. Whilst the frames are the same size wise, they may need adjusting to your particular needs. We did offer to send you a guide on how to do this.
The £50 lens upgrade is refundable. We did mention that the next day delivery postage you paid for was non-refundable. Once we were made aware of the issue by yourself, we sent you a pre-paid label to return the glasses at our expense and agreed to provide a full refund.
I'm sorry that you were not satisfied with the finished product, and I hope you can see that we have done everything possible to make the returns process easy for you.
Tried on 4 pairs of glasses
Tried on 4 pairs of glasses. 2 were warped and sat funny on my face and another pair didn’t really look like the pair pictured on the site so I’ve decided not to go forward with that order.
Shipping was fine though 🤷🏻♂️
2021年2月26日
Arlo Wolf Eyewear からの回答
Hi Michael. Thanks for your review. Could you please provide an order number so we can look into this for you?
Quality product at good pricing
Quality product at good pricing , I done the Try before you Buy service and that was an ease too.
2021年2月24日
Arlo Wolf Eyewear からの回答
Thanks for your feedback Terry.
Great quick service and amazing quality…
Great quick service and amazing quality for the price
2021年2月23日
Arlo Wolf Eyewear からの回答
Thanks Simone!
I bought two pairs both arrived and…
I bought two pairs both arrived and looked amazing, also look great on. Percription is perfect and the price was a steal! 5 stars 🌟
2021年2月23日
Arlo Wolf Eyewear からの回答
Thank you so much Kali!
Great service
Fast efficient service, excellent buy before you try and ordering process. Great frames at an awesome price. Definitely recommend.
2021年2月21日
Arlo Wolf Eyewear からの回答
Thanks Adam - your feedback is much appreciated.
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