Artifact Uprising レビュー 

Worst customer service imaginable! I’ve written literally dozens of emails to get help and the customer service is shocking. They don’t ever fix the issues.

Also last Christmas all 6 of my books arrived very late despite me ordering before the cut off

I ordered a photo book from Artifact Uprising for my anniversary, and I’m absolutely obsessed with how it turned out! 💕 Paige Wagenknecht curated everything for me, and she was such a dream to work with. I sent her a bunch of (probably confusing) edits and notes about how I wanted the photos rearranged, and she somehow brought it all together perfectly. The finished book is beyond beautiful — exactly what I imagined and more. Thank you, Paige, for helping me create something so special!

Maria is the absolute BEST to work with, so accommodating, so creative, and so fun to work with!!

The design service was so helpful! I narrowed down my photos to 200 photos and then Leah from the Design Team layed it out perfectly! I only had very small tweaks I wanted made, otherwise the first draft sent to me was PERFECT!

My daughter’s wedding photographer posted a gallery of over 600 photos. It was overwhelming to sort through them to create an album with a coherent design so I purchased the design services and it was money well spent! Maria was amazing to work with: she captured the flow of the day in a beautifully designed layout, had a keen eye for detail to make sure each photo was properly placed in the layout and was incredibly responsive to my questions and revisions. Maria helped my daughter and me design 3 different albums (mine, hers and her in-laws) and we can’t wait to see the finished product!

Tegan was very responsive and fantastic to work with! I can’t wait to receive my beautiful album in the mail!!

Great experience working with Andrea at Design Services!

I loved working with the design team at Artifact. Everyone was super responsive! They made it easy to bring my vision to life.

Leah was amazing. She brought my wedding album vision to life and made the process to smooth and streamlined. Creating a wedding album seemed daunting to me as I had so many photos to choose from and Leah really made the process so easy.

I ordered 100 wedding thank you cards and 96 were blank. But the real problem is that AU won't give me a full refund.

It's way too expensive for poor customer service.

Moises did a beautiful job designing our wedding album! I'm so grateful for the expert help, and can't wait to receive it in the mail!

The printing quality is extremely bad. The photos came out darker than usual + blurry. Plus, their return system isn't well-established. The only way you could ask for a refund is via their customer service inbox, which is not very efficient at times. *There are no live agents at all. You will be prompted to an inbox sending out an email all over again. Lesson learned - don't trust those so-called "influencers"for these printing services. Usually they are not reliable, I could find higher print products in elsewhere with just 1/3 of its price here.

I was so impressed on how quickly our wedding album was put together, and well our story was told through the organization of photos! Thank you again, Moi!

Lizzy was a pleasure to work with. Quick and lovely design and attention to details.

My design consultant was friendly, responsive, and in lock step with bringing my vision to life. She made the experience worthwhile - responding quickly, addressing each and everyone one of my comments, and being creatively open with our pictures and making it the perfect guestbook for our wedding. I absolutely will be using Artifact Uprising again for our future photo needs as well as their design services! The time saved was well worth the extra money spent.

Working with Maria on our wedding album was an absolute joy. She was professional, attentive and with a great eye for detail. Throughout the process she guided me with thoughtful suggestions, making it so easy to choose between so many beautiful options. What I appreciated most was her patience and the way she made me feel at ease, it truly felt a collaboration. The final result captured our day perfectly. I highly recommend Maria to anyone looking for a designer who cares deeply about both the work and the people she works with.

Our designer, Lizzy, was great! She nailed the first draft and was super accommodating (and quick) on edits. Can't wait to order!

I was a bit overwhelmed as I was trying to do six albums at once but the creative team walked me through each step. They offered suggestions, listened to and incorporated my ideas and were very responsive and patient with me. The end results were beyond my expectations- so beautifully designed and executed. I can’t wait to create another book with them!

Your entire system is very well run. Sarah, the Acct Mgr, contacted me within a day and my friend had suggested I use the design services which I'm very glad I did. I knew which photos I wanted for our book and the in-laws book, but I needed help with placement and sizing. Lauren made it so easy, she had great ideas and was very accommodating with my requested changes. Overall, great experience!!!

I first want to preface by saying that I never write reviews. However, this absolutely awful experience deserves one from me!! I chose to use this company to order my wedding photo book album, an album for both sets of parents, an album of our honeymoon photos, a Christmas ornament, and Christmas cards – in 2 separate orders (wouldn’t have placed the second one if I would’ve received the first order before I ordered more products).

The Christmas ornament came first and everything was fine. I paid extra for our wedding and honeymoon albums to arrive before a certain day, and had to reach out to them when it didn’t (they refunded for the shipping, which was nice) and received it way late. I was beyond excited to look through my 60-page wedding album when it finally arrived! Our wedding album only had HALF of the pages in it…yes, half. After page 30, there were no more pages. I reached out to the company and they only allowed me to get a refund (at first they only offered 50% refund until I pushed for full) on the book or to reorder at regular cost!! The least that they could do for their mistake would be to send a corrected book, but nope!

Then came the books for our parents. One of them was fine, but the other had a hole on the front side of the spine. The shipping box was not damaged at all, so the hole had to be there before it was put in the box. THEN my Christmas cards came in cut uncentered (I went back and checked that I didn’t make the mistake when ordering) AND the return address that I had printed on all of the envelopes said “undefined” where the state should be…so I couldn't use those. Once again, even after all of my trouble, they still only offered me a refund or to reorder.

In total, there were 24 messages back and forth with the company throughout all of these issues. The most frustrating experience and unsympathetic support I’ve ever dealt with. A simple quality check assurance would’ve done wonders for my orders.