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Ascot Wholesale レビュヌ 

198
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TrustScore 5段階評䟡の2.5

2.6

レストラン甚品店
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レビュアヌのコメントを芋おみたしょう

5぀星のうち5の評䟡

Fantastic service. We ordered Wine and Gin glasses, they were a good price and delivered quickly. 1 box of Glasses was missing from the order and I contacted customer services who replied very quick... もっず芋る

5぀星のうち1の評䟡

I am deeply regretting saving the 30£ on my new fridge. I keep getting delivery notices, making sure I am home, and then no show and no follow up info. Now it’s Saturday and apparently this company... もっず芋る

5぀星のうち1の評䟡

If I could have given no stars I would have. I purchased 500 bath mats with the intention of using them in the shower. I didn’t want 500 that was the minimum purchase. I was not advised they were not... もっず芋る

5぀星のうち1の評䟡

Buyer beware. I placed an order and paid for a deep chest freezer. After two weeks with no update, I contacted support and was told the item was out of stock. The most frustrating part is their refusa... もっず芋る

䌁業情報

  1. レストラン甚品店
  2. 䜿い捚お食卓甚食噚類の提䟛業者
  3. ガラス補品卞売業者
  4. ホテル甚品店
  5. キッチン甚品店
  6. 卞売業者

圓該䌁業による蚘述

Whatever your requirements are we've got it covered. From Optics to Cutlery, Glassware to Saucepans, every type of catering product you are likely to need. Established in 1999 and based just outside Ascot, Berkshire, Ascot Wholesale Ltd has now become one of the south's fastest growing glassware, bar and catering equipment suppliers in the south east. As an established wholesale company supplying many bars, restaurants, nightclubs, hotels etc. like yourselves, we have built our customer base on good reputation, good service, competitive prices and a vast selection of quality products. We know you are busy and your time is valuable so our job is to make life easier for you. An uncompromising commitment to quality is the hallmark of Ascot Wholesale and it is our aim to achieve nothing less than excellence right from processing your order through to delivery. We know that for your business to have and maintain a competitive edge, it is increasingly critical that you have confidence in your suppliers. At Ascot Wholesale we try our best to give you that confidence. Our sales support is provided by our experienced and high quality professional sales team, who offer a dedicated and quick response to meet with our customer's requirements. Throughout the year, we run a number of Sales promotions to both new and existing customers. Please either see the specials on the home page or check with our sales team whether a promotion is currently running. We can give you peace of mind when ordering from Ascot Wholesale Ltd. A dedicated customer service team are there to help resolve any enquiries regarding your order, so in the event of a query there is always someone here at Ascot Wholesale Ltd to deal with it. Just call 01256 769990.

連絡先

2.6

期埅以䞋

TrustScore 5段階評䟡の2.5

198件のレビュヌ

5぀星
4぀星
3぀星
2぀星
1぀星

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この䌁業は最近、顧客にレビュヌを䟝頌しおいないため、レビュヌが党䜓の意芋を反映しおいない可胜性がありたす。

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この䌁業のTrustpilot 利甚方法

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2.6

すべおのレビュヌ

(198)

過去12か月のレビュヌ数: 11件

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5぀星のうち1の評䟡

Poor customer service and communication

Ordered from their website on 11/03 and expected delivery within 2/3 days. After a week items had still not been sent out but I was told they were due in and I would get them by the end of the week. End of week came and no order, I phoned again and was told they were due in the following Tuesday ! Apparently the website does not track stock in the their warehouse !! I have asked for a refund but am still waiting. Very poor communication and customer service, I would not use them again.

2025幎3月11日
自発的なレビュヌ
5぀星のうち1の評䟡

Delivery

Purchased 2 fridges and delivery was dumped on kerbside.
Maybe they should highlight on website when purchasing that they are too tight to find a decent delivery company that actually delivers to inside of property so think again before purchasing from this company.

2024幎10月31日
自発的なレビュヌ
5぀星のうち1の評䟡

Website not accurate

When ordering, the website suggested delivery within a few working days. After a week, I contacted the supplier (having not had any delivery updates) to be told they don't hold stock and it'd be about 14 days until they'd be ready to deliver. I asked for a cancellation and refund. Two weeks later I've not had a refund or any answer to my email follow-ups. I'd recommend Nisbets instead - same product delivered next day!

Edit to respond to the seller’s reply: the website provides no information about what stock is likely to be held for immediate dispatch and what isn’t, and nothing in the order confirmation gave any indication of the extended wait time. Also, it’s disappointing that it takes a review here to generate a response versus the direct (and private) email communication.

2024幎2月2日
自発的なレビュヌ
Ascot Wholesale ロゎ

Ascot Wholesale からの回答

Hi,

We are sorry you have experienced issues with our website.

Yes, the website says within a few working days, however this is when we have the items in stock, unfortunately we did not have stock and could not get stock for two weeks.

Please contact our sales emails - orders@ascotwholesale.co.uk to get your refund resolved.

Kind Regards,

5぀星のうち5の評䟡

Easy order. Fast delivery

Easy order/payment. Delivery as promised. Would use again.

2024幎2月6日
自発的なレビュヌ
Ascot Wholesale ロゎ

Ascot Wholesale からの回答

Hi Ken,

Thank you for the 5* review! We are pleased you are happy with our Delivery Services.

Kind Regards,

5぀星のうち5の評䟡

graet prices

graet prices, easy to order, prompt delivery

2024幎1月16日
自発的なレビュヌ
Ascot Wholesale ロゎ

Ascot Wholesale からの回答

Hi Ray,

Thank you for the 5* review! We are happy you have experienced a prompt delivery and acceptable pricing.

Kind Regards,

5぀星のうち5の評䟡

Excellent service and super


Excellent service and super glasses...delivery took a tad longer than expected for some reason. Very helpful staff. We will buy from Ascot again.

2024幎1月19日
自発的なレビュヌ
Ascot Wholesale ロゎ

Ascot Wholesale からの回答

Hi Martin,

Thank you for the 5* review. We apologise for the slightly lengthier delivery.

We look forward to seeing you again soon!

Kind Regards,

5぀星のうち5の評䟡

Excellent value and very prompt


Excellent value and very prompt delivery, would recommend

2024幎1月22日
自発的なレビュヌ
Ascot Wholesale ロゎ

Ascot Wholesale からの回答

Hi Hugh,

Thanks for the 5* review! We are pleased you have experienced prompt delivery service with us.

Hope to see you soon!

Kind Regards,

5぀星のうち5の評䟡

Excellent service, professionals

Excellent service. Had issue with wrong knife sent. No messing straight up Ascot said their error wrong photo with description. Sent replacement immediately.
Very professional. Customer support Lisa outstanding. Thankyou Ascot. It is so refreshing to deal with company with responsibility. Thank you Ascot. Regards Shelley Griffiths

2024幎1月8日
自発的なレビュヌ
Ascot Wholesale ロゎ

Ascot Wholesale からの回答

Hi Shelley,

Thank you for the 5* review! We are glad you have experienced outstanding customer support with our sales team.

We hope to see you soon!

Kind Regards,

5぀星のうち5の評䟡

Lovely cut glass cake stand

Lovely cut glass cake stand. Very decorative and a touch of luxury for guests. Well made. Good condition on arrival. Would recommend.

2024幎1月11日
自発的なレビュヌ
Ascot Wholesale ロゎ

Ascot Wholesale からの回答

Hi Lyn,

Thank you for the 5* review! We are pleased you are happy with the condition of the product.

We hope to see you again soon!

Kind Regards,

5぀星のうち5の評䟡

Good customer service Reasonably priced products

Very happy to be able to purchase
Small quantities of Danama products at a very reasonable price. Queried delivery time recieved a prompt response an apology and a promise to dispatch that day.
Very impressed customer

2023幎12月14日
自発的なレビュヌ
Ascot Wholesale ロゎ

Ascot Wholesale からの回答

Hello Vivienne,

Thank you for your 5* Review! We are happy you experienced outstanding customer service with our team.

We hope to see you again soon.

Kind Regards,

5぀星のうち2の評䟡

Don't use if needed in a hurry.

I have used this company for a few years but recently their processing & delivery has become quite concerning.
The last two orders I have placed, I have had to chase them up the following week to find out (or more likely remind them to actually process my order) the status of my order.
Its free delivery so I'm not expecting next day delivery but I do expect it to be processed and to be with me within the week (even at busy times of the year).
Last time I will be using them.

2023幎12月19日
自発的なレビュヌ
Ascot Wholesale ロゎ

Ascot Wholesale からの回答

Hi Nigel,

We are sorry to hear you have had issues with our delivery service.

All customers have been experiencing the same issue with the website, it appears that our back office wasn't communicating with our email, which has now been resolved.

All orders that are processed, are delivered via APC. They are sent on a 24 hour service, yet we do ask customers to allow up to 48 hours, due to it being a busy period of the year.

Kind Regards,

5぀星のうち5の評䟡

thankyou

all good .thanking you.please have a lovely little christmas

2023幎12月7日
自発的なレビュヌ
Ascot Wholesale ロゎ

Ascot Wholesale からの回答

Hi Roger,

Thank you for your 5* review.

Merry Christmas,

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