I emailed to cancel my membership (Iâve moved out of area, nothing wrong) and Sophie replied and confirmed the confirmation within a matter of minutes. Never had a response so quickly⊠usually lucky... ãã£ãšèŠã
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I had an issue with my direct debit and I was unaware of the failed payment. The charge had risen to £93 which was extortionate from the original price. Zoe on live chat was quickly able to rectify... ãã£ãšèŠã
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Today I noticed I had forgotten to pay my gymnasium membership. I loaded up the Ashbourne website like an eager dog whoâs just seen his lead prepared to give away my money I had earnt from the fruits... ãã£ãšèŠã
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I was away on holiday and missed the payment. When I returned. Iâve got a very high bill which wasnât affordable at the present time and when I reached out to one of the teams, they really understood... ãã£ãšèŠã
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Direct debit collections, debt recovery, integrated software solutions and online digital marketing to attract new members for your gym or club.
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Regus House, B908AG, Solihul, è±åœ
- www.ashbourne-memberships.co.uk
4.9
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Great
Isobel helped with a fast and efficient cancellation. No quibble, I needed to cancel for my own reasons and it was accepted.
Thankyou
2026幎6æ16æ¥
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Ashbourne Membership Management Services ããã®åç
Dear Jon, thank you for your kind feedback! Isobel was thrilled to assist you, and weâre so pleased to hear you had a positive experience. Best wishes, Ashbourne
Great service
Great service! very quick replies and helpful. I was assisted by Zoe on the live chat and was great help.
2026幎6æ16æ¥
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Ashbourne Membership Management Services ããã®åç
Dear Daniel, thank you for your excellent feedback! Zoe was delighted to be able to help you quickly and efficiently via our live chat facility. Best wishes, Ashbourne
Megan was super helpful and friendly
Megan was super helpful and friendly, whenever I had a query she answered promptly and efficiently. Megan is a real asset to your team ð
2026幎6æ10æ¥
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Ashbourne Membership Management Services ããã®åç
Dear Kerry, thank you for your fantastic review! Megan was happy to help with your query. Best wishes, Ashbourne
Tiffany is always helpful and veryâŠ
Tiffany is always helpful and very customer service focused and does reply very quickly so 10/10 for me, and great communication, well done
2026幎6æ11æ¥
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Ashbourne Membership Management Services ããã®åç
Dear Major, thanks for your positive feedback, itâs really appreciated as we work hard to ensure all members receive a great service and Tiffany was delighted to be able to help you. Best wishes, Ashbourne
Excellent customer service.
Zoe was extremely helpful when I contacted Ashbourne. She dealt with my query quickly, professionally, and made the whole process straightforward. Her excellent customer service and willingness to help were greatly appreciated. Thank you, Zoe!
2026幎6æ12æ¥
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Ashbourne Membership Management Services ããã®åç
Dear Tiffany, you're very welcome, thank you for taking the time to give us such excellent feedback! Zoe was delighted to be able to help you quickly and efficiently. Best wishes, Ashbourne
Fantastic Customer Service
Sophie who has helped me on a few occasions now always responds very quickly (often within minutes!) and is polite, friendly and the support is 1st class. Fantastic communication and customer service! I'd give more than 5 starts if I could :)
2026幎6æ12æ¥
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Ashbourne Membership Management Services ããã®åç
Dear Samantha, thank you for taking the time to give us such an amazing 5 star review! Sophie was delighted to be able to help you. Best wishes, Ashbourne
Isobel was awesome
Isobel was awesome, she was polite straight to the point and had my query resolved in minutes!
2026幎6æ12æ¥
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Ashbourne Membership Management Services ããã®åç
Dear Callum, we really appreciate you taking the time to leave us a 5 star review! Isobel was happy to resolve your query swiftly and effectively. Best wishes, Ashbourne
I love Megan
Megan was so polite, efficient and professional! She quickly resolved my direct debit issue (that was my fault) and changed my direct debit date. She was a delight to deal with and I felt so at ease speaking with her.
Loooove her!
2026幎6æ11æ¥
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Ashbourne Membership Management Services ããã®åç
Dear Amy, thank you so much for taking the time to give us such a lovely review! Megan was delighted to be able to help you. Best wishes, Ashbourne
Sophie
Sophie, helped me get my issue resolved. Itâs nice to have someone do exactly as they say. Thank you for your help.
2026幎6æ11æ¥
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Ashbourne Membership Management Services ããã®åç
Dear David, you are very welcome and thank you for your great review! Sophie was delighted to be able to help you. Best wishes, Ashbourne
Excellent Customer Service Support
Excellent Customer Service Support
I really appreciated the kind and prompt help provided by the Live Chat UK service, it was a fast, easy and accessible way to get the help I needed.
Thanks again :)
2026幎6æ11æ¥
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Ashbourne Membership Management Services ããã®åç
Dear Roza, thank you for your excellent feedback! We all work really hard to support members quickly and efficiently via our live chat facility. Best wishes, Ashbourne
Tiffany was so great
Tiffany was so great, quick and efficient. she answered my query regarding my membership so quick and with precision.my interaction with her gave me more confidence and assurance that I have chosen the best gym.
not just her but the staffs at the pegasus branch of Aylesbury as well. very welcoming, feels like a family.
2026幎6æ11æ¥
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Ashbourne Membership Management Services ããã®åç
Thanks for your review, its so nice to receive positive feedback as we work hard to help members when required. Tiffany was pleased to help you and we really appreciate the 5 stars! Best wishes, Ashbourne
Great company to deal with
Great company to deal with. Their live Web chat is quick an efficient. I interacted with Charlie today who dealt with my issue with no fuss and most importantly gave a solution to my issue. Many thanks.
2026幎6æ11æ¥
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Ashbourne Membership Management Services ããã®åç
Dear Canyon, you are very welcome, and thank you for taking the time to give us such a great 5 star review! Charlie was delighted to be able to help you quickly and efficiently. Best wishes, Ashbourne
Abbie was very supportive and dealtâŠ
Abbie was very supportive and dealt with my case swiftly and efficiently.
2026幎6æ9æ¥
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Ashbourne Membership Management Services ããã®åç
Dear Marlon, thank you for your great feedback! Abbie was thrilled to assist you and ensure everything was taken care of swiftly and efficiently. Best wishes, Ashbourne
Very easy to use
Very easy to use. Great company that sorted my subscription
2026幎6æ9æ¥
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Ashbourne Membership Management Services ããã®åç
Dear Jayne, thanks so much for sharing your experience with us, we really appreciate your feedback as we all work hard to support members when they contact us. Best wishes, Ashbourne
Very quick live chat support
Very quick live chat support, no complaints
2026幎6æ8æ¥
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Ashbourne Membership Management Services ããã®åç
Dear Herbie, thank you for your excellent feedback! We all work really hard to support members quickly and efficiently via our live chat facility. Best wishes, Ashbourne
Shannon was very helpful in helping meâŠ
Shannon was very helpful in helping me cancel my gym membership. Quick response and communicated with the gym for me
2026幎6æ5æ¥
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Ashbourne Membership Management Services ããã®åç
Dear Hamish, thank you so much for your great feedback! Shannon was pleased to help, and we hope to welcome you back in the future. Best wishes, Ashbourne
I wanted to freeze my membership quiteâŠ
I wanted to freeze my membership quite quickly and once I was put through to Chloe, it had been sorted within a matter of less than an hour. Put myself at ease before I flew out for travelling! Thank you again Chloe
2026幎6æ5æ¥
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Ashbourne Membership Management Services ããã®åç
Dear Aysha, thank you for taking the time to give us a 5 star review! Chloe was happy to help with your freeze request and we are delighted that you are another happy member! Best wishes, Ashbourne
Isobel was very helpful and everythingâŠ
Isobel was very helpful and everything I needed was resolved quickly, 5 star â
2026幎6æ4æ¥
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Ashbourne Membership Management Services ããã®åç
Dear Craig, thank you for taking the time to give us a 5 star review! Isobel was delighted to be able to help you quickly and efficiently. Best wishes, Ashbourne
Shannon was so helpful with queriesâŠ
Shannon was so helpful with queries about my contract on the live chat. She was efficient and prompt with support, and explained everything really well. Thank you!
2026幎6æ4æ¥
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Ashbourne Membership Management Services ããã®åç
Dear Rebekah, thank you for taking the time to leave such an amazing review! Shannon was happy to help you find a resolution to your query, and we are delighted that you are another happy member. Best wishes, Ashbourne
Tiffany was great when I neededâŠ
Tiffany was great when I needed support, I couldn't of asked for better.
She gave me the advice that I needed and dealt with my issue swiftly and professionally.
Thanks again!
2026幎6æ4æ¥
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Ashbourne Membership Management Services ããã®åç
Dear Miss Kayleigh, you're very welcome! Thank you for taking the time to leave us such a fantastic 5 star review. Tiffany was thrilled to assist you and ensure everything was taken care of swiftly and efficiently. Best wishes Ashbourne
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