Ashdown Home Store Ltd レビュヌ 

56
•
TrustScore 5段階評䟡の5

4.8

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レビュアヌのコメントを芋おみたしょう

5぀星のうち5の評䟡

Awesome company Awesome company! Really impressed. I placed a large order of 10+ items and my mistake on placing the order where I picked one socket that would be different to all the rest... もっず芋る

5぀星のうち5の評䟡

I can’t praise this company highly enough. I’m renovating a property and have ordered many items through Ashdown Home Store. Sean has been brilliant, dropping me a line when items are from different r... もっず芋る

5぀星のうち5の評䟡

Ordered Varilight dimmer remote YRE8 (with LightScene™ feature) arriving promptly within the Royal Mail 48 deadline in perfect condition. This remote is a game changer for granular lighting co... もっず芋る

5぀星のうち4の評䟡

Great choice, excellent customer service and always responded to emails quickly. Technical team was extremely helpful in helping me choose the correct type and even though one of my switches broke an... もっず芋る

䌁業情報

  1. 照明専門店

圓該䌁業による蚘述

We specialise in the supply of light switches, plug sockets & ironmongery, offering the complete range from Varilight, G&H Brassware, RetroTouch & From The Anvil.


連絡先

4.8

優良

TrustScore 5段階評䟡の5

56件のレビュヌ

5぀星
4぀星
3぀星
2぀星
1぀星

最近のレビュヌ䟝頌の蚘録はありたせん

この䌁業は最近、顧客にレビュヌを䟝頌しおいないため、レビュヌが党䜓の意芋を反映しおいない可胜性がありたす。

この䌁業のTrustpilot 利甚方法

レビュヌや評䟡の取埗方法、スコアリング、モデレヌションのプロセスに぀いお確認する。

4.8

すべおのレビュヌ

(56)

過去12か月のレビュヌ数: 9ä»¶

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5぀星のうち5の評䟡

Amazing products and customer service 


Great experience shopping with ashdownhomestore

Sockets and switches are second to none!!

Excellent customer service and always someone st the other end waiting to help

Have had a great experience shopping with the company and i will surely recommend to friends and family

11/10. 😀

2022幎4月5日
自発的なレビュヌ
5぀星のうち4の評䟡

All-round excellent service

Great choice, excellent customer service and always responded to emails quickly. Technical team was extremely helpful in helping me choose the correct type and even though one of my switches broke and I never sent back for a couple of months (due to waiting for someone to remove the light switch), they paid the refund immediately without any prompt. Only 4 stars as 2 of the varilights I chose broke. One I fixed and the other refunded without any fuss. But, 5 star customer service.

2022幎4月1日
自発的なレビュヌ
5぀星のうち5の評䟡

Great Company Great Service

I'm so glad I found this Company. They have a huge range of electrical switches that are good quality and very reasonably priced. Quick delivery too. Their Customer Services Team are also helpful and friendly. I had a couple of queries over my orders and they were dealt with straight away.

2022幎2月4日
自発的なレビュヌ
5぀星のうち5の評䟡

5 star *****

We are renovating a house and heave dealt with a lot of online companies, some ok, some terrible, these are the best we have used. My electrician was coming at short notice and I needed all my switches and sockets quickly. Ashdown Home store were the best price for the ones I needed and when I contacted them by phone with a query they were most helpful. I placed my order and couldn't believe it when it was delivered before 9am the next morning. I had accidentally missed 1 item off the order and when I contacted them they gave me the same discount that they gave me for my large order and free delivery. They will be my first port of call in future. Well done Ashdown Home Store.

2021幎11月26日
自発的なレビュヌ
5぀星のうち1の評䟡

Wrong products shipped

Ordered a chrome plated bath waste plug from their website. The design of the waste outlet ("segment" style) and dimensions (73mm flange) were exactly what I was looking for to match existing bathroom hardware and these criteria were clearly shown on their website. Goods that arrived were a different style and different dimensions. Spiral design outlet and 70mmm flange.
The goods were labelled from a firm called DEVA. I previously had the same product shipped (and then returned) from another company that also claimed it was 73mm diameter flange. Looks like Ashdown are just "box shifters" who don't really know what they are shipping. Certainly wont be using them again; complete waste of time.

2021幎11月13日
自発的なレビュヌ
Ashdown Home Store Ltd ロゎ

Ashdown Home Store Ltd からの回答

We are very sorry to hear the product you ordered is not as described. We have listed this bath waste using the details as provided by the manufacturer (Deva). It does unfortunately appear they have changed the spec of the product without us knowing. For this we are very sorry and have replied to your email with a pre-paid returns label and will refund upon receipt.
I see you had previously had the same issue with another seller who also advertised the product with the spec supplied by Deva. We would have happily measured and checked the product for you before sending if we had known. We will always try our best to help customers and we are not just 'box shifters' as you claim.
We have now changed the listing to reflect the new sizing of this particular product and can only apologise for the inconvenience this has caused you.

5぀星のうち5の評䟡

Above and beyond on Customer Service!

I ordered some specialist sockets for a new kitchen, Sean, their Customer Services person picked up on a potential mistake I'd made with the order, emailed me about it, I HAD made a mistake. Thanks to his vigilance I got the right items. The service was excellent, and delivery within 48 hours. In the current climate of larger companies choosing not to communicate with companies, this proactivity in dealing with my order was very refreshing. I would recommend them to anyone.

2021幎11月5日
自発的なレビュヌ
5぀星のうち5の評䟡

Brilliant service

Ordered directly through their website. Very smooth process and items delivered in good condition and on time. Customer services dealt very well with a minor issue with the order and suitable arrangements made to rectify the problem. Amazed at how quickly a refund was issued for returned items. Overall a very good experience. I would order from this company again.

2021幎8月23日
自発的なレビュヌ
5぀星のうち5の評䟡

Excellent Service

Excellent Service. Spoke with Shaun who chatted me through the products and gave me codes for the required sockets and switches to ensure they all matched. Placed 2 orders after realising I missed a few bits off and Shaun linked the orders to make sure they where all delivered together. Paid for next day delivery and the turned up at 9am.

2021幎8月5日
自発的なレビュヌ
5぀星のうち5の評䟡

Excellent service

Goods ordered simply online, goods supplied on time and at a good price. Had to call their help line over a technical issue, and they gave me the answer straight away.

Had to order an additional item, and no delivery charged.

Excellent service in every aspect. Thank you.

2021幎5月15日
自発的なレビュヌ
5぀星のうち1の評䟡

Failed to deliver on multiple


Failed to deliver on multiple occasions. Full of empty promises.

Simon who calls himself the Managing Director appears to have little control over the service levels of his company and despite booking a day off work to be there for the 5th and final failed delivery - still haven't got the order long after they were needed for an electrician who was scheduled in.

Worst online purchasing experience ever.

2021幎5月14日
自発的なレビュヌ
Ashdown Home Store Ltd ロゎ

Ashdown Home Store Ltd からの回答

Completely unfair. This refers to an Amazon order in which you didn't provide a mobile number or email address for delivery. DPD attempted delivery 3 times at your address and you never answered the door as you admitted it is locked when you are with clients. We uploaded the DPD tracking to Amazon and each time a delivery slot was displayed on the tracking prior to each attempted delivery. The DPD tracking shows a different photo each time they were outside your shop trying to deliver the parcel.
I personally answered every message and phone call from you politely and as quickly as possible. It was absolutely unacceptable for you to be so aggressive and rude over the phone. Full refund was issued instantly when you requested to cancel the order and parcel consigned back to us.

5぀星のうち5の評䟡

I love my light switches!!

I love my light switches!!! Shipping, customer service, delivery all a delight and probably the most brexit - prepared company i've dealt with so far. Super professional, well informed staff. Thank you all so much!

2021幎2月18日
自発的なレビュヌ

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