I recently traveled to Bali and unfortunately had to make two separate claims for medical treatment after the trip. I was pleasantly surprised by how smoothly everything went with the travel insurance... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Went with AtoZ travel insurance because our old provider put the cost up by such a lot and this company was more reasonable and had good reviews. Hopefully we’ll never have to claim to find out if the... もっと見る
Highly Recommend. I found A to Z really easy to use and understand. The cover was explained simply so I had confidence that everything I needed was taken care off. Booked for myself, my niece and... もっと見る
Spoke to a lovely lady who helped me very much about 2 weeks ago now.I would have given 5 stars but I requested a paper copy be sent to my address for upcoming cruise holiday ( as I dont have a printe... もっと見る
企業が回答しました
4.0
ほぼ満足
73件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
A to Z Cover からの回答
Good afternoon Mark,
Thanks for your review!
We're delighted to hear you found the process quick and easy.
We appreciate your support and look forward to helping you again in the future.
Kind regards
The A to Z Cover Team
A to Z Cover からの回答
Good morning, Dave,
Thank you for your feedback.
We're delighted to hear that you found the process easy to organise and that you felt our cover offered great value for money.
We appreciate your support and look forward to helping you again in the future.
Have a great trip!
Kind regards
The A to Z Cover Team
So easy to sort and good value
2026年9月3日
A to Z Cover からの回答
Good morning, Miss Catlow,
Thank you for your feedback.
We're pleased you found arranging your cover simple and good value.
Your support is greatly appreciated. Have a great trip!
Kind regards
The A to Z Cover Team
A to Z Cover からの回答
Good morning, Denise,
Thank you for your review. We're delighted to hear that you were happy with the customer service you received. We appreciate your feedback and look forward to helping you again in the future.
Kind regards
A to Z Cover Team
So easy to do on line
2026年9月1日
A to Z Cover からの回答
Good afternoon, Kathleen,
Thank you for your 5-star review!
We're delighted to hear that you found the process so easy to complete online. We work hard to make arranging travel insurance as simple and straightforward as possible, so it's great to know that was your experience.
Thank you for choosing A to Z Cover, and we hope you have a fantastic trip!
Kind regards
A to Z Cover Team
A to Z Cover からの回答
Good morning, Rosalind,
Thank you for your 5 star review! We're pleased to hear you found our service easy to use. Your feedback means a lot to us, and we appreciate you choosing A to Z Cover.
Kind regards,
The A to Z Cover Team
A to Z Cover からの回答
Good morning, Jackie,
Thank you for your kind review! We're delighted to hear that you found the purchasing process easy. We appreciate your support and look forward to serving you again soon!
Kind regards,
The A to Z Cover Team
Avoid avoid avoid
Avoid avoid avoid, I went on a week long cruise, bought AtoZ gold which being a higher price I assumed would be reliable, they use imglobal for missed port claims etc, I placed a claim 2 months ago, I received an email 3 weeks ago saying my claim is in its final checks and should be processed in 2-5 working days?, my emails get ignored, they are useless over the phone, DO NOT USE THIS INSURANCE, my partner went cheaper and was payed out 3 weeks after the initial claim. Customer service is terrible, useless money grabbing company.
2026年4月12日
自発的なレビュー
A to Z Cover からの回答
Good morning,
Thank you for your review. We're sorry to hear that you've been disappointed with the handling of your claim and the level of communication you've received.
We would like the opportunity to review your case and better understand what has caused the delay.
Please contact us directly with your policy number so we can investigate this matter further.
We value all customer feedback and are committed to ensuring concerns such as yours are addressed appropriately.
Kind regards,
A to Z Cover Team
They automatically opt you in to…
They automatically opt you in to renewals, you can’t just buy a one-off yearly policy.
They say if you want to opt out of renewals to email their customer service address but every time you try to email you get this error back:
A message that you sent could not be delivered to one or more of its recipients. This is a permanent error.
I am concerned I cannot contact them to opt out or if I have problems or need to act on my policy.
2026年5月5日
自発的なレビュー
A to Z Cover からの回答
Hi Chloe,
Thank you for bringing this to our attention, and I’m sorry for the difficulty you’ve experienced contacting us. I understand your concern, particularly given the importance of being able to manage your policy and renewal preferences.
To enable us to fully investigate this for you, please can you share your policy number. A member of our team will then review the matter as a priority.
Kind regards,
The A to Z Cover Team.
AVOID!!! You'll waste your money
I strongly recommend avoiding A TO Z Travel Insurance. You will be paying for insurance for nothing because your claims will not be processed and you'll not get money back. I bought the ATOZ Gold travel insurance policy and paid additional for the gadget cover.
My device was damaged during the trip which should have been covered by the policy. When I tried to make a claim, I found out that A TO Z doesn't even have a claims department. They use another company "Davies Group" to handle their gadget claim (A TO Z told me this is their “claims department”). And that was the beginning of a frustrating, futile waste of time and energy. There were so many issues, wrong information given and my calls being forwarded to completely wrong companies (literally other insurance companies who were dismayed why my call was forwarded to them!!!) So basically in this attempt to make a claim A TO Z said it's not their problem and pushed me to Davies Group, and Davies Group was not providing adequate support at all. As a customer you're left in between the two companies where one doesn't respond and the other (which you had the contract with) said it is not their responsibility.
After giving me wrong information, and passing me onto the wrong companies multiple times, and then radio silence despite repeated chasing, I raised a formal complaint, to which I’ve still not had any meaningful communication or progress for the past month and I am left with a broken device and no support to repair nor compensation.
Davies even responded to say my complaint was “forwarded to the Claims Team Manager”, but then there was no further communication nor resolution. At this point it feels like the process is designed to dodge responsibility, even when it becomes a formal complaint you are only asked to “wait up to 8 weeks”.
A TO Z may sell gadget cover, but based on my experience, this does not form an "insurance" as the claims outsourced handling makes it impossible to get anything processed. Avoid!
2026年3月25日
自発的なレビュー
A to Z Cover からの回答
Good afternoon Susie,
We appreciate you taking the time to share your feedback, and we're sorry to learn about your dissatisfaction with the claims process.
To assist you further, could you please provide your A to Z Insurance policy number? This will enable me to escalate this internally and investigate the matter with our claims team.
Many thanks
The A to Z Insurance team.
I needed to have another copy of my…
I needed to have another copy of my policy, I emailed' and received one quite promptly.
2026年3月3日
Would never use this company ever again.
We had to cancel our trip due to family bereavement, This took place in Oct 2025, the claim form was extremely difficult to complete and the documents required needed to be scanned etc and sent either by email or post, requiring the use of a scanner. The email address given we later found out was incorrect and they had not processed claim, as we eventually discovered after numerous phone calls. Our claim was finally settled in March 2026, I discovered an amount in bank account with no written confirmation of the payment. I booked this through Holiday Extras, and I would not recommend this insurance company to anyone.
2025年10月13日
自発的なレビュー
A to Z Cover からの回答
Good afternoon, Michael,
Thank you for taking the time to share your feedback. We’re sorry to hear about your dissatisfaction with the claims process.
Could you please confirm whether the policy was booked with A to Z Insurance? In your message you mentioned Holiday Extras, which is a different company.
To assist you further, please provide your A to Z Insurance policy number. This will allow me to escalate the matter internally and investigate it with our claims team.
Kind regards,
The A to Z Insurance team.
Spoke to a lovely lady who helped me…
Spoke to a lovely lady who helped me very much about 2 weeks ago now.I would have given 5 stars but I requested a paper copy be sent to my address for upcoming cruise holiday ( as I dont have a printer ), but I am still waiting , could you please attend to this. Thank You
2026年2月19日
A to Z Cover からの回答
Good morning, Ben,
Thank you for taking the time to leave us a review. We’re very sorry to hear that you haven’t received your paper documents yet.
We have now requested the documents again to ensure they are re-sent to you.
Thank you for bringing this to our attention.
The A to Z Insurance Team
WORRIED
ALL FIRST CLASS ::::::BUT i WOULD LIKE TO KNOW WERE ARE MY INSURANCE PAPERS,, thanks Stepjhen Downey
2026年1月7日
A to Z Cover からの回答
Hi Frances,
Thank you for taking the time to leave us a review, and we’re sorry to hear that your documentation hasn’t arrived yet.
On rare occasions, depending on your email provider’s settings, confirmation emails can be directed to your junk or spam folder, although this doesn’t happen often.
To help us look into this for you, could you please provide your A to Z Insurance policy number? This will allow us to investigate this further with our customer services team.
Many thanks,
The A to Z Insurance Team
Terrible customer service
2026年1月19日
A to Z Cover からの回答
Hi Andrew,
Thank you for sharing your feedback.
We are truly sorry your experience with our customer service team fell short of expectations. This is not the standard we aim to provide, and we are reviewing what went wrong to ensure improvements are made.
Many thanks
The A to Z Insurance team.
Updated response: 28/01/2026
Hi Andrew,
Today we listened to the call and can confirm that our agent has resent the request for your documentation.
The agent handled the call politely and professionally. To help us resolve this for you, could you please share any additional details about the issue you experienced?
Thank you, and we look forward to helping you further.
Many thanks
The A to Z Insurance team.
I would definitely book with you again…
I would definitely book with you again and pass it on to my friends it was quick and easy and the Right Price
Thank you
2026年1月6日
Went with AtoZ travel insurance because…
Went with AtoZ travel insurance because our old provider put the cost up by such a lot and this company was more reasonable and had good reviews. Hopefully we’ll never have to claim to find out if they are helpful! Easy website to navigate and quite straightforward. Pleased so far.
2026年1月6日
Happy with prices quoted considering we…
Happy with prices quoted considering we had pre existing conditions. Easy to use the website. We are only going on a short break so hope we don’t have any need to use.
2026年1月2日
Took out this policy for a cruise I am…
Took out this policy for a cruise I am going on. After adding my medical conditions I was happy with the result.
2025年12月18日
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