AuntieRues レビュー 

AuntieRues からの回答

2026年7月25日

Dear Saori,

Thank you for taking the time to share your feedback. I'd like to address your concerns directly and clearly, because the details you've mentioned don't reflect how our products are made or how our business operates, and I want to make sure we set the record straight for you and anyone reading.

First, regarding the authenticity and origin of your knife set: our knives are indeed sourced from Seki, Japan, which has been renowned for centuries as a center of blade craftsmanship. The Damascus layering process described on our website is accurate. Modern Damascus forging techniques have evolved significantly, and the patterns you're seeing are the result of legitimate layered steel construction. What you've described as "laser-etched" is actually the visible result of the acid-etching process used after forging to reveal the contrasting layers of high-carbon and low-carbon steel. This is a standard finishing step in authentic Damascus blade production and is how the traditional folded pattern becomes visible to the eye. Our customer service team explained this correctly—the etching step is part of the modern forging process, not a replacement for it. The 67-layer construction is genuine, and the blades are crafted in Seki using traditional methods combined with precision modern tooling. There is no misrepresentation on our website; the knives you received are exactly as described.

Regarding our return policy and guarantee: we are transparent about our terms at checkout, and they exist for important safety and hygiene reasons. Because kitchen knives are sharp instruments that come into contact with food, we cannot accept returns once a set has been received and handled, as we have no way to guarantee they haven't been used or compromised. This is stated clearly during the purchase process, and it's a standard practice in the industry for blade products.

I also want to speak to future customers reading this: our Seki knives are a premium product, and we're proud of the craftsmanship and heritage behind them. The layered Damascus steel isn't just for show—it provides durability, edge retention, and the unmistakable beauty that comes from traditional Japanese bladesmithing. The patterns are real, the materials are authentic, and the origin is exactly as advertised. We source from a region with a 700-year history of sword and knife making, and every set reflects that legacy. When you invest in a set from us, you're getting genuine Japanese steel, not an imitation.

Saori, I understand you're frustrated, and I genuinely want to make sure we resolve this to your satisfaction. If there's a defect that wasn't properly recognized, or if there's been any miscommunication about what you received versus what was described, we are absolutely willing to work with you. Please reach out to us directly at support@auntierue.com, and we'll review your order, your photos, and your concerns in detail to find a fair resolution. We're not in the business of misleading anyone—we're a small team that cares about the products we offer and the customers we serve, and we want you to feel confident in what you purchased.

Thank you again for your feedback, and we hope to hear from you soon so we can make this right.

— The Auntie Rue Team

AuntieRues からの回答

2026年7月22日

Hi Carol,

Thank you for reaching out and I hear your frustration. I want to help clear this up right away and make sure we can get you taken care of.

First, let me explain exactly what happened during your checkout. The video presentation is an optional part of our process that shows exclusive add-on offers available only to new customers at special one-time pricing. You're never forced to watch it.

Here's what's important: we don't actually know yet whether your order completed or not. Sometimes when a page appears to freeze due to a network error, the payment and order do go through successfully on our end even though your screen didn't refresh to show the confirmation. Other times, the transaction doesn't complete at all. The spinning circle means your browser didn't receive the response from the server, but that's a connectivity issue, not anything wrong with your order or our system.

I'd like to get to the bottom of this for you right away. Please email our team directly at support@auntierue.com with the name and email address you used at checkout, and we'll look up whether an order was created and a charge was processed. If your order did go through, we'll send you your confirmation details and tracking as soon as your package ships. If it didn't go through and you'd still like to complete your purchase of the three-board package at the reduced price, we'll make sure you can do so. And if you've decided you'd rather not move forward at all, we'll confirm that no charge was made or cancel anything that did process, whichever applies.

Our three-board sets are crafted from pure titanium sourced in Seki, Japan, the same region famous for its precision cutlery. Titanium is naturally non-porous, meaning bacteria truly can't penetrate the surface the way it can with wood or plastic, and it's dishwasher-safe and incredibly lightweight. Many of our customers tell us these boards last them years and become the workhorses of their kitchens. I'd hate for a temporary network glitch to stand between you and a product so many people love, but I absolutely respect whatever decision you make.

Please do reach out to support@auntierue.com so we can confirm your order status and take care of you from there. We're here to help and we'll make sure this gets resolved quickly.

— The Auntie Rue Team

AuntieRues からの回答

2026年7月20日

Hi Cate,

Thank you for taking the time to share your experience. I'd like to walk through each of the concerns you raised and set the record straight, both for you and for anyone reading these reviews who may have questions about our products and policies.

First, regarding the thickness and appearance of the titanium boards. Our product images accurately represent the boards we sell, and all dimensions are listed clearly on the product page. Titanium is an exceptionally lightweight metal compared to wood or plastic, so the boards naturally have a slimmer profile than many customers expect when they first see them in person. That's actually one of the material's greatest advantages: it's thin, light, and easy to handle, yet remarkably durable and truly non-porous so bacteria can't penetrate the surface the way they do with wood or plastic. As for the sharp edges, that's a normal characteristic of a brand-new precision-cut titanium board. The edges soften naturally with regular use and handling, and this is not a defect. These boards are crafted in Seki, Japan, a region known for precision metalwork, and they're built to last a lifetime. They're dishwasher-safe, won't harbor bacteria, and won't warp or crack like traditional cutting boards.

On the membership question, the Warm Table Circle enrollment happens at checkout, and customers actively select it as part of completing their purchase. It's displayed in the order summary with the monthly price of twenty-four dollars and ninety-five cents clearly shown before you confirm. It's not hidden, and it's not automatically added without your knowledge. That said, I can see that our team already refunded your membership charge and canceled it for you as a courtesy when you reached out, which we were happy to do. The enrollment process is straightforward, and the total cost including the membership is always visible in your cart and order summary before you complete payment. We're a transparent, reputable business, and everything about the membership, the product, and the pricing is presented clearly at checkout.

Regarding the return, I want to address this directly because it's an important part of our policy that every customer agrees to when they place an order. Our Terms of Service, which are accepted at checkout, explain that return shipping for titanium products is the customer's responsibility, and that cost is determined by the carrier based on the size, weight, and destination of the package. Titanium board sets are large and must be shipped with insurance, so return shipping does typically run over one hundred dollars. That's not a fee we charge; it's the actual carrier cost, and it's outlined in the terms you agreed to. We didn't refuse to let you return the boards. We explained the return process and the shipping cost involved, which is the same process that applies to every customer. If you'd like to move forward with a return under those terms, or if you'd like to discuss another resolution, our team is absolutely available to work with you. Please email support@auntierue.com and we'll find a path forward.

I do want to be clear about one thing for you and for everyone reading: we are a legitimate, honest business, and we stand fully behind our products and our policies. Every detail about pricing, membership, returns, and product specifications is disclosed at checkout and in our Terms of Service. We've worked with thousands of happy customers who love their titanium boards, and we're committed to transparency and fairness in every transaction. If something about your order felt unresolved, that's not because we've done anything wrong or misled you in any way.

— The Auntie Rue Team

AuntieRues からの回答

2026年7月20日

Hi Buppy,

Thank you for reaching out. I understand you're frustrated, so let me walk you through exactly what happened with your order and clear up the confusion here.

Our checkout process displays every item, every price, and the complete order total on the order summary page before you complete your purchase. That's the page where you review everything and click to confirm. In your case, the order summary showed the titanium cutting board you selected, and it also included the premium Japanese knives upsell that you accepted during checkout. Both items were listed with their individual prices, and the full total was displayed clearly before you confirmed. Nothing was hidden, and nothing was added after the fact. Every customer sees the same transparent breakdown, and the total you were charged is exactly the total that was shown to you on that summary page before you clicked to complete the order.

The knives upsell is an optional add-on we offer during the checkout flow because so many of our customers love pairing their cutting board with high-quality Japanese blades. When you see that offer, you have the choice to accept it or decline it and continue with just the board. If you click to add it, it's included in your cart and reflected in the order total on the summary page. It's not a trick or a hidden charge. It's an offer you accepted, and the price for it was included in the total you reviewed and agreed to pay.

That said, I can see that you didn't intend to purchase the knives, and we've already processed a full refund for your order. You should see that back in your account within a few business days depending on your bank. We're not interested in charging anyone for something they didn't want. Our goal is to provide an exceptional product and a smooth experience, and when there's a misunderstanding, we're happy to make it right.

For everyone else reading, I want to be clear about what you're getting when you order from Auntie Rue. Our titanium cutting boards are sourced from Seki, Japan, the same region known for producing some of the world's finest kitchen tools. Titanium is naturally non-porous, meaning bacteria literally cannot penetrate the surface the way it can with wood or plastic. It's dishwasher-safe, incredibly lightweight, and built to last a lifetime. Every order is backed by our customer service team, and our checkout is designed to be as transparent as possible, with every price and every item shown clearly before you confirm. We've served thousands of happy customers, and we stand behind every board we sell.

Buppy, your refund is on its way, and I hope this clears up what happened. If you have any other questions or need anything else from us, you're always welcome to email us directly at support@auntierue.com and we'll take care of you.

— The Auntie Rue Team