Autodesk レビュー 174

After years of Autodesk raising their prices, I decided to finally call it quits with them, cancelling my annual subscription and requesting a refund. I did not anticipate the company to stoop to a new low, despite getting a refund, it never seemed to show up, always with the excuse of it takes 7 buisness days and it must be a problem with my bank. I did this song and dance for 2 weeks until finally they messaged me saying it was a problem with paypal. I called paypal up and drum roll ... Autodesk never issued a refund and lead me on a goose chase for almost 3 weeks. Now I have to wait 10 days for the claim to get settled and then 10 more business days for my money to finally get back to me. What a shit show. AVOID AT ALL COSTS!!!. Just learn blender or switch over this compant does not give a shit

Very unhelpful. Not interested in offering solutions.

le logiciel fait que de beuger j au pc il est tout neuf et il es pas capable de detecter la sourie il clique la ou je veut pas c plus possible c un logiciel de bon a rien moi on me ptrend pas pour un deterger le logiciel es a deconseiller !!!!!

I would give zero stars if possible. I invested a lot in this firm, their softwares, and specific formation for nothing. They refuse to support older versions of their software even though they got thousands of euro from my side, and for support I mean the chance for activating their products. This is absolutely a nonsense. I purchased their softwares and I'm not be able to activate them anymore. They provide answers empty and blind, it seems to get messages from a bot. Their support is limited to 5 years also for activating the products. I never experienced a blind policy like that one, they let you feel that they care nothing. I received more assistance by people like me who owns their software and like to help others in forums, but they doesn't get any income for it. Congrats Autodesk

Aucun support Technique pour Maya !!!??

The biggest rip off of current compositing software.
Autodesk has repeatedly put their subscription prices up and now charge £530 for a 1 month license. It's a joke compared to Boris FX who are way ahead of the game with their product and service. If you have to contact Autodesk Customer Service.....Good luck as they are appalling and when they can't answer a question they cut you off due to their lack of knowledge and inexperience. They are going cheap for that and charging more for profit. What a shame as they used to be the best around.

We used to procure our licenses via a 3rd party and had no issues for years. This year, Autodesk decided to cancel that. Great, let me go onto the website and click "buy it now", oh no, you can't do that. you have to set yourself up as a supplier which takes months. you then end up with one single person responsible for everything and you can't link orders to people. it's a mess!
Autodesk have outsourced support to India, and by jingo it shows. no one can understand you, so cross your fingers that you NEVER EVER have to raise a support case. i do believe I have responded "Yes" to their feedback requests of "Would you like a manager to contact you" around about 20 times, I am still waiting.
To be fair to them, I did get a missed call around 22:00, maybe they had been at the pub? who knows?
Do yourself a favour and buy an alternative piece of software.

просто платная версия "Paint"

det her program har ødelagt mit liv. min kone har forladt mig. min børn hader mig, og jeg har et alkohol misbrug pga det her program

The customer support is absolutely terrible. It is basically nonexistent. The website is to no help as well. Wherever you go, you either get in the dead end with your question, or met with AI that can offer no help whatsoever.

Never realised they were Satanic. I'd give no stars if that were possible. Double charged me for 4 months, admitted it then just said ' oh well, you're not getting your £342 back anyway, so might as well go 💩 yourself. Have a great day.' My bank have raised a dispute but tbh their customer service is baffling so not getting my hopes up too high.

I asked them over and over again to delete my account and content, but they just keep getting back to me with the same automated and unhelpful replies.

As I see it, they have basically stolen my content and advertising themselves using my name. This is detrimental to my business and I might have to take legal action against it.

1 star because Autodesk WAS good in ancient times but sucks just like Adobe

I am a student and I need to renew my student access for school. They only give three tries and then you need to contact support. I tried and as for my first two times they rejected me probably for insufficient documentation. I tried to renew it for the thrid time (this time I had way more documentation) and... The renewal page completley disappeared. When you talk to the stupid fake "AI" bot it links to a "dedicated" page for stuednts access renewal, which talks about a Banner that I had for the first two days I tried to renew it and then it just disappeared.

Now I have to contact support for basically no reason just to link me to a page.

Also, when I try to load the page trough Autodesk Inventor or any other software of theirs, the software just crashes or gives an error. This is literally unjustifialble for a software that costs at all, but especially for a "buisness" software that costs something like 4k. I've seen better support with no-cost softwares.

The website is a trash. Pages don't load, i still can't get an access to my account. No matter if I tried to do this on .us or local European website. Your products cost like a kidney and you can't afford online services that work normally???

the most inefficient customer service i've ever encountered! terrible! terrible! terrible!

I paid for the renewal, this is the last term, and I got the "expired subscription" message less than a month after the payment.

support options are either not available or doesn't exist, for such expensive software I would have assumed I would have better support, then I come here to get shocked by the rating of this huge company.

what a monopoly, stay away from such companies, I am going to transition to FreeCAD v1.0

I've had some bad ones over the years, but boy oh boy Autodesk's 'customer support' service is by some distance the worst that I have ever experienced. In a time-critical situation, I have just had to endure over five hours of endless time-wasting phone calls to it in one, single afternoon... and the company is still incapable of sorting out my purchasing a copy of AutoCAD LT.

I assume that the only reason the company is still in business is because, particularly in respect of AutoCAD, it effectively has a market monopoly.

If I could give Autodesk minus five stars, I would. And if you can get by without its software, I suggest you do.

Bad customer support. Always makes you wait for dealing an urgent issue. The chat support is only answering service they will pass you to their expert which would take at least a day to respond.

Bugs around every corner, especially when you get into 3D modelling such as Civil3D.

Autodesk should be ashamed, the software has been around for over 40 years and they've bought out all their competetors along the way to make a frankenstien software that does everything badly.

Unless you know how to navigate your way round the bugs you will quickly loose patience with this piece of garbage.