Autohaus Arizona レビュー 

Don't expect any customer service from these people. Phone never answered, emails ignored, and all for a simple fix in the shipping address that I mistakenly entered while ordering from them.

I'm surprised by some of the negative reviews. I've had an excellent experience with AutohausAz. I was going to order from eeuroparts but they stopped my order saying the shipping and billing address didn't match. It did match, and it matches my credit card, so eeuroparts obviously has a buggy payment system. I even sent them a pic of my statement yet they still responded to my review saying the addresses didn't match. Wow...denial isn't just a river in Africa. If they want to offend good customers, it is their and their parent company Newparts.com loss. AutohausAz was only 7% more expensive on the same parts so I told eeuroparts to forget it and ordered from AutohausAz. I'm very happy. Not only was my order correctly processed recognizing legit address and legit payment, they drop shipped my order from a local warehouse and I received it in 1 day. Literally ordered yesterday morning and have my parts this afternoon. Oh my! That was fast! Thanks.

I’ve used autohouseaz.com before with shipping problems that was handled OK.
However, this time is Terrible, let me explain. I have received absolutely NO customer service! I received a part that was supposed to be going to someone else not me. Not the part I ordered that I was supposed to install on the car that day.
First off I called Arizona auto house. The answering machine said that the Hold time will be much longer do to the coronavirus problem that everyone is having. The recording also said go to our website and send an email to us and will get back to you the next day but I decided to stay on hold and talk to a live person because I needed to get the part as soon as possible. No person came and answered. I was on hold for roughly 40 minutes. So as they suggestedI went to their website to their email page, Entered all the information that I could give them Including pics of paperwork that came with the box and a copy of my recipe for the part I ordered. After spending 20 minutes doing all that. I clicked on Submit. I then got an error saying Something to the effect of “There were some difficulties and sending your email. Please call
Customer service at, the phone number they have listed on there website and the same one I called in the first place.
Then everything I typed in vanished, gone! Boy oh boy!
So I called their phone number and was able to Leave a message.
I was hopping to receive a call today but no call and it’s the end of the day.
To be a good company you need excellent customer service to get repeat customers. Arizona auto house dot com has terrible customer service if any!

Do not trust this company, first off they are drop shippers so they are not selling their own stuff. You won’t know that until you order and you are still waiting for your order. I paid for one day shipping on the 21st and still do not have my part. When ask where my tracking number was I was told they didn’t have it yet. If you are not a drop shipper a label would be created before the order is fulfilled IE. (label has been created). They told me that I could get my tracking number after the package may deliver. Please explain the purpose of a tracking number if I can’t find where my package is to be home to retrieve it. Literally 40 mins after speaking to them telling me my item was shipped yesterday but did not have a tracking number the next email that was sent was stating that in fact my order had been canceled per my request. At no point did I ever state I wanted my order canceled but somehow it was canceled the minute I told them I’m going to the better business bureau. This entire time my car has been sitting in the shop accumulating days of storage fees due to there negligence and they lack of customer service. I called after getting the email and they picked up the phone and hung it up in my face.

Do business somewhere else, by in stock part Monday and Thursday still not ship.

I've ordered from these guys many of times. Shipping times are usually pretty quick, (though I am fairly close to their warehouse) and prices for their products are very fair. I haven't had any problems with them in the past and will continue to purchase parts from them.

Very slow shippers compared to other vendors.

I used to buy all the parts for my older MB's (1984 and 85 300D and 300SD). AutohausAZ always had everything I needed. Recently I needed a new A/C compressor and exhaust system. They had neither. So I went looking and found another online site that not only had the A/C compressor but all of the maintenance items are priced lower than AutohausAZ for identical parts. AutohausAZ has lost my business for my older MB. Will still use them for Murano, 911, and 4Runner as they are newer and AutohausAZ has parts for them.

To start with, they WILL NOT approve orders to a delivery address that is different to the billing address - that held my 2-day delivery order up by 2 days right off the bat (more on that below). Their customer care agent said this was in the fine print and perhaps it is. This is likely buried deep and perhaps I should've read it ALL (like most people do, right?).

But here is a scenario that makes TOTAL sense to me, and this is TOTALLY POSSIBLE in the year 2019: At the point of order/purchase, simply prompt the customer online IMMEDIATELY if the billing address and the delivery address are different. Now, is that asking for too much? No, you say?

Instead, I found this all out 2 days later and my part did not ship as a result. What a big old mess this turned out to be because they cannot pass along to their customers a huge common courtesy involving only a little bit of common sense.

Their customer service response time is quick and prompt over the phone, but I was told all sorts of false and lame information by them.

First and foremost was the indication by customer service that Fed Ex WOULD NOT deliver to a PO box at my rural post office location, even though I insisted I was asking to have my part sent to a post office where the post master knows EVERYONE in town and Fed Ex indeed delivers packages for pick up to this particular post office. GRRRRRRR!!!!

So, I took the sage advice of the customer service agent and updated my order (2 days after ordering it!) to be delivered to the physical address of the house......which Fed Ex bypassed on delivery day because that address "did not exist" to them. I can ONLY blame Fed Ex on that, but AutoHaus AZ was a little too quick to assume Fed Ex would not deliver my part to the post office. WRONG CALL, AMIGO.

The price of the part I needed was low.

This company is my number one source for parts needed. Users friendly and staff very helpful. Received items always on time.

I order alot of parts and Mean alot from many places. AutohausAz is the best. Will even call me to verify my order because I will order for more than car. Sometimes a little expensive but worth it

I have been a customer for years. never had a problem until the last order. I ordered and paid for a set of brake disks for my BMW and the order got shorted. I only got the front disks.
I called them to report this and they asked me if i had the box the came in. I dont. So they cant file a claim with the shipper as i dont have the box. They blamed it on the shipping company, so in essence saying that they opened their originally packed box and stole the 2 rear disks. Why would that be my problem i dont get it.
They 'promised' to call me back with their resolution as you can imagine nothing... So buyer beware.

This company has a great parts list when you need something in a pinch. That's also why I guess it's okay that the shipping was little expensive. I ordered anyway and they most certainly delivered on time and as expected. Great Experience!