Mbpartsgiant レビュー 

Ordered 2 oil cooler lines and paid for priority shipping to have it within 3 days. 2 days after placing the order they sent me a message saying cost of shipping would be $28.61 more than they originally charged me. Needing these parts asap for a customer's car i paid it. 11 days after the order was placed i receive a package from them that to my surprise has a lower grill section in it not 2 oil cooler lines. I call them which got me nowhere and had to resort to their chat. I sent them all the pics and info they requested amd was told someone would be in contact within 48 hours. 7 days later I contacted them again a d again no response until I opened a case with PayPal. They then requested pics and info for the 3rd time. A week later they responded saying it was under review. What is there to review, they clearly sent the wrong items and were just dragging their feet. 1 month after I received the wrong part they said my return was approved but I would have to close the PayPal case first which clearly was a tactic to avoid refunding me as they would be protected by PayPal as well if done properly. I ended up waiting for PayPal decision and 7.5 weeks after the order was placed i received a refund. This company has the worst customer service i have ever seen and their practices border on scamming. Avoid at all cost.

EXCELLENT OE PARTS , GREAT PRICES AND FAST DELIVERY. PARTS CATALOG IS PRECISE AS WELL.

Good product and good timing.

I ordered a part according to my VIN and then they substituted another part as the original was discontinued. Charged exorbitant shipping and the part took 19 days to arrive, wrong part. Could not get the part back to them within the 30 days of my order and they are refusing to give me credit.

Extremely poor customer service and anti-customer policies.
I placed an order for 8 separate items on the site. 2 of the items are delayed by a month because they need to be ordered from Germany. I requested that the other 6 items which are available immediately be shipped out now, and even offered to pay for a separate shipment of those items. I was told that their policy was to not ship items separately.
To add insult to injury, when I asked about cancelling my order, which had not yet been charged, the customer service agent charged my credit card WHILE I WAS ON THE PHONE WITH THEM, without telling me, and then told me that they do not allow order cancellations or refunds!
This is an offensively abusive way to treat a customer. My advice is to STAY FAR AWAY FROM MBPARTSGIANT!

I ordered a cover molding (Part No. 251-810-02-15-9650) for my Mercedes ML350, but unfortunately, the part I received didn't match what was ordered. After a bit of back-and-forth with a delivery failure to their service email, I was able to get an RMA ticket opened. I've provided my VIN to ensure the replacement is the correct match, and I'm currently waiting for the follow-up instructions. Hopefully, the exchange process is smooth from here.

I ordered 12 positions with 35 parts from Switzerland for my 35-year-old Mercedes 500 SL and received them within 8 business days. All the parts I ordered were complete and correct. This is truly excellent service. Many thanks to the MBPARTSGIANT team

Couldn’t have been better unless the product was free!

fast shipping and good price

This company is a very very untruthful untrustful and unreliable place to buy anything from I spent over $600 on parts which in their website ask you for your make and model to show you the right parts and upon receiving them they were all totally wrong calling their customer service to get the correct parts they cannot do you gotta do it through texting and that’s only to get an approval letter if you could return them, which takes a week to two weeks to get and I was unfortunately stuck with the parts when you call their customer service you talk to you people with children in the background music plan with a horrendous attitude. Their customer service is crap. Do not purchase from this place.

All went well. parts arrived.

Door glass for a 2018 C43 was ordered. I assumed because the company is based in California, that is where my part would ship from. I did not want to order from east of the rockies, due to shipping and time.

That was a huge mistake. My window didn't even ship for over a week. I ordered on the 9th of February. It shipped from a Chevrolet dealership in Springfield MO on the 17th. I had to pay $158 in "priority shipping" charges on the 26th, the day it arrived to my local post office. I had no choice in the matter. It was either that or order another window and deal with MORE delays. I couldn't drive the car in sub freezing weather with no glass.

Initially, I was not charged more than a few dollars for shipping. I didn't think anything of it. Until it was delayed, and delayed and delayed again. USPS was processing it very slowly despite it having a "priority" label, because NO SHIPPING CHARGES HAD BEEN PAID WHATSOEVER.

I had to fork over $158 to receive the glass i had already paid for and paid shipping on once.

"MBPartsGiant" doesn't seem to hold any inventory. I'm not sure what they're doing, but they're not actually shipping parts. They're having 3rd parties ship parts. However, this is the site i ordered from. THEY ALONE Are responsible for ensuring appropriate postage is being affixed/remitted as well as a timely handling window. A week to ship is unacceptable.

Furthermore, when i tried to use their online chat to ask "Why hasn't my part shipped" They outright CANCELLED it and said in a chat window "Sorry, looks like your part is lost so we've issued an RMA" to which i objected, said no no no i do not want an RMA i've been waiting for a week for my window, i need the part.

No response.

I had to call them. Somebody on the phone cancelled the RMA and said "You received an email stating your part will ship on the 16th"
No. I did not receive any such email. I've searched my gmail numerous times.
Also, the 16th was a holiday. USPS was not going to pick up a package on President's Day.

Just don't deal with this company. It's not worth the frustration, lies, delays and extra money it cost me. I could have gone to the local dealer and had the part in 2-3 days from California, but noooo...i thought i could save a few bucks "doing it myself" online.

Never again. What a hassle.

One last thing - it's a wonder the glass made it. Kudos to USPS because there were holes in the box from where the driver side window glass had punched through during shipping. It was just a loose piece of glass in a box with a small piece of foam on either side, all floppy in the box. This was not "packed" at all. It was shipped in the same box that they would have on the shelf at the warehouse/dealer. AND, the box was already opened. USPS had tape all over it showing "received in damaged condition". MBPartsGiant simply does not care - at all.

Purchased a rear hatch seal for my 2014 gl 350. It was supposed to be a Mercedes Benz part but it was too small. After checking the product carefully i realized it didn’t even have the part number printed on the product itself, (as in any mb parts). It was only printed on a tag that was in the bag. When i asked for an exchange or refund I was denied. So I do not recommend anyone buying anything from them.

ordered and was charged for Tire Pressure Monitoring sensors for my E300. After my credit card was charged (pending) successfully, I received some BS email that my credit card issuer didn't support Name/Address verification and that I would have to use PayPal. Then why did my issuer (Apple card from Goldman Sachs) approve the $438 purchase!? These guys are scammers and deserve to be shutdown or minimally warn any future customers to avoid them like the plague. It is a violation of merchant rules to deny Mastercard card acceptance and force customers to go through a 3rd party like PayPal who does not respect personal data privacy and pays merchants full funds before shipping. This allows the company to sit on the cash before filling orders that could take weeks to ship. Also may be allowing MBParts to take our cash and then go buy from some provider rather than having inventory in stock. I let them cancel my order...good riddance!

Part was easy to order and arrived as promised.

MBPartsGiant has the worst customer service I've ever encountered. My experience with this company felt like I stepped into something really, really nasty. I'm so disgusted I did that... I first paid for the order, just like I do with other stores, with an international Visa card. They were so upset that they declined the payment. Then I paid with a WFargo card. They refused again because they wanted PayPal. They only accepted the payment on the third try. Then they demanded a non-refundable payment, which I agreed to. They promised to ship the order within 1-4 days, but it's been pending for 9 days now. I've sent four emails since day five asking about the status. I've received automated replies telling me to wait 24 hours, but I haven't received a response. I've spoken to four operators, and no one says anything except "wait!"

I should add that today is the 11th day since I contacted this seller. Another eBay order arrived five days ago. Both orders were placed within the same hour and from the same location. Yesterday, I called the MBPartsGiant operator again, who told me the order was scheduled to ship in two days. So, they're shipping the order when it should have already been delivered. I wasted a lot of time calling, waiting for operators, and emailing. I DO NOT RECOMMEND contacting MBPartsGiant because they lie about delivery times, are capricious with payment options, ignore customer inquiries by email, and can't provide reliable information over the phone, even after a long wait for an operator. This is my experience with this company. Protect yourself from the same nasty service.

If I could give a 0 star i would! This company probably has the worst customer service i've experience in over 10 years. I ordered a part 2 parts, 1 of that parts sent to me was incorrect. I submitted a RMA to have the correct part reshipped. They took almost 2 weeks to respond with a return label which at that point i didn't need the parts anymore due to sourcing elsewhere to get my car out of the shop. I requested a refund and they refused. Yet they still want me to wait an extra week for them to receive the incorrect part they sent me, then another 2-3 weeks for the correct part to get to me. The worst company ever! Stay away, research reddit, they have a habit of sending the wrong parts or damaged parts and treat you as if its your fault while not giving a solution.

Their website is pretty helpful as far as finding the parts you want. I started a Live chat to get some clarification on a part. The chat directed me to call. I called. My call was never answered. I placed an order. Paypal sent me a confirmation; MB Parts Giant said payment was declined. I looked up reviews on this company. Reading other sketchy interactions, I called PayPal and asked them to cancel this transaction.

Stay away. Terrible customer service and unfair policies around shipping damage. My first door arrived damaged, so I refused delivery and it was returned. Instead of offering a replacement, they issued a refund—then raised the price nearly $200 when I tried to reorder. When I called, they told me I should have accepted the damaged door and requested an RMA.

I followed their advice the second time, but that door also arrived damaged. Despite reporting it immediately, my RMA was denied because I signed for the delivery. Now I’m stuck paying to repair a brand-new door. Completely unacceptable.