Autohausleicester レビュー 

Sold an unroadworthy Range Rover.

No repairs offered.

Sent pre litigation paperwork and ignored ever since.

I’m a single mum who relies on my car to get my children to school.

This company operates with no morals.

DO NOT BUY A VEHICLE FROM THEM

Absolute scammers please be aware. Made a deal on a car around June 2025, there were some issues with car which was assured by dealer that they will fix them. Put down deposit and told us to wait for 1 week. Ended up chasing them for 5 weeks, almost every calls unanswered, had to go physically several times. Once called us to collect car out of hours and nobody turned up or answered call, when cancelled deal and asked them to refund deposit, blocked my number and had to dispute transaction.

Disgraceful dealership. Sold a dangerous, faulty car and went completely silent.

Absolutely appalling experience with Midlands Autohaus. They promised the car would be professionally delivered on a trailer, but instead, it was driven directly to me, arriving completely late.
Upon inspection, the vehicle was a total disaster and nothing like advertised. It had major, undisclosed body damage, rust covering the backseats, broken mirror caps, and completely broken indicator lights. Worse yet, it was physically unsafe to drive due to broken coil springs, seizing calipers and a clutch that went after 3 months of me owning the car.

Their communication is shockingly non-existent. When I pointed out that the car arrived with 500 more miles on the odometer than what was explicitly stated in my contract, they offered a pathetic £250 back to shut me up, which I rightfully rejected. Since then, they have never admitted to a single fault. They have completely ignored every single email I’ve sent, and they are actively ignoring the finance company (Lendable) as well to avoid accountability.

They are a cowboy outfit who will happily drop off a broken, dangerous vehicle and ghost you the second they have your money. Avoid this place like the plague.

In December 2025, my husband and I travelled approximately 110 miles to view a vehicle after arranging an appointment by telephone. Upon our arrival, we were informed that the vehicle was not yet at the agreed location because it was still being transported. We were politely asked if we could wait for around 20 minutes, which was not an issue for us.
After 20 minutes, the vehicle had still not arrived. When we asked again, we were reassured that it would be arriving shortly and were asked for a little more patience. After waiting for approximately one hour, a recovery truck arrived carrying what turned out to be the vehicle we had travelled to see.

During our inspection, we identified several issues with the vehicle. The more significant issues included a damaged sunroof rail, which prevented the sunroof from closing properly, and water present in the boot. We also noticed less significant faults, including faulty parking sensors at both the front and rear.
The salesperson assured us that all of these issues would be repaired before the vehicle was delivered to us. On the basis of those assurances, we decided to proceed with the purchase. At that stage, the staff appeared friendly, helpful and professional, and communication was very good. Unfortunately, this was not our experience after the sale.

On the agreed delivery date, we were informed that delivery would be delayed by several hours. As a result, the vehicle did not arrive until between approximately 11:00 p.m. and midnight. As soon as it was unloaded, we inspected it to confirm that the agreed repairs had been completed.
To our disappointment, none of the previously agreed repairs had been carried out. In addition, the vehicle was delivered without the V5C registration document. Because of the late hour, we were unable to contact the dealership immediately, but we did so first thing the following morning.

Initially, our telephone call was answered, and we were asked to email photographs of the outstanding issues. We did this promptly. From that point onwards, however, communication became increasingly difficult. Telephone calls were often unanswered, and responses to emails took a considerable amount of time.
Regarding the sunroof fault, we were asked to obtain an inspection and repair estimate from a local registered garage. We arranged this on the same day and forwarded the written quotation to the dealership immediately. We were then informed that the estimated repair cost exceeded what they had expected. The dealership proposed collecting the vehicle using their own recovery truck but could not provide any indication of when it would be collected or returned.
As this was our family's only vehicle and we have a young child, we were not in a position to agree to an open-ended collection with no estimated return date. Shortly afterwards, we were informed that, after speaking with their own garage, they believed the sunroof had already been repaired and suggested that the fault may have occurred again during transport or while the vehicle was being inspected.
At that stage, my husband and I decided that, for the sake of avoiding further stress and delay, we would arrange and pay for the repairs ourselves and consider the matter closed.

As part exchange of the transaction, we traded in our previous vehicle. Following an inspection, we were informed that, due to its condition and known faults, it would not be offered for retail sale but would instead be sent to auction. We appreciated this, as we believed the vehicle was not suitable to be sold for normal road use without appropriate repairs.
Some time later, out of curiosity, we checked the vehicle's MOT history using its registration number. We noted that it had subsequently passed an MOT and that the issues we were aware of did not appear to be reflecte

When we visited the dealership, we noticed a number of vehicles parked on double yellow lines outside the premises. Our part exchange vehicle was also left there after we handed it over. As the registered keeper had not yet been updated with the DVLA at that stage, we later received correspondence regarding a Penalty Charge Notice relating to that vehicle.
I initially contacted the dealership in an attempt to resolve the matter. Unfortunately, I was left feeling that my concerns were not taken seriously during that conversation. I was also informed that if I removed a previous review I had posted on Auto Trader, they would consider helping to resolve the issue. I can only report this as my recollection of the conversation.
As we were unable to resolve the matter directly, we contacted Leicester City Council. The liability for the Penalty Charge Notice was redirected.

I also would have gave 0 stars if there was one this company is absolutely ridiculous brought a car in Feb didn't come till nearly 1st week in March same day engine light was on said it need a good run week later still on they took the car back to fix a month later our car comes back with a dent and a scratch down the side which apparently they didn't do and a part hanging off mirror also 6 rather large bolts and screws under the hood .finally got them to take care back to fix again nearly 2 months went by with one excuse after other the garage man is sick haven't had time all the usual excuses. In the meantime we are paying fiance payments for a car then garage has had fixing .after loads and I mean loads of phone calls as they only answer when they feel like or have caller id I'm guessing. I got my car back key light on and tyre pressure light on both we have checked and can't find anything but never the less lights still on the but hanging off the mirror unfixed but at least they fixed the dent .so shocked a company can treat ppl this way and just when you thought finally have u car bang a letter comes a parking fine they got during this 2 months and never said anything leaving us to pay it over a week of calling everyday today I finally got my £70 back as we didn't want it to double again as the fine was in March while they was fixing the car but nobody thought to say anything after they was issued with a pnc I wished I had read the reviews first before buying from here terrible company with terrible staff .Also on the one occasion I took the car to them it's not hard to know why they had 2 very nice Ferraris in the garage covered in dirt with dirty drawings on so should say it all

Avoid! This dealership sells cars with FRAUDULENT MOT’s. The 12 month warranty also means nothing. We have taken our car in for its MOT within the 12 month warranty. The garage was horrified and said that there was no way that the work that was advised in 2024 was even done in the 2025 MOT we were sold it with.
Thinking, that the dealership would then pay for the nearly £3000 worth of work that needs to be done due to it being within the warrantee, we were left shocked that they were not interested.

Our mechanic has advised us to report to the DVLA and trading standards due to the clearly fraudulent MOT. My main issue here is with safety and how we have been driving our children around with severely worn discs and pads. They are absolute crooks.

If you want peace of mind regarding your family’s safety and a 12 month warranty, do not buy from this garage!

If i could give a minus number I would! Purchased a car from these cowboys 8th May 2026 through zuto to get delivered to my home address. After a week of chasing calls and asking where my vehicle was, and being different excuses everytime, they finally told me conveniently on the day they were going to "deliver it" the head gasket blew! This is after them saying it was a engine light sensor , then an oxygen cylinder fault to then the whole head gasket blowing! To which the manager says sorry you wont be getting the car! Now a month later they are still refusing to transfer the finance funds back to zuto or the finance lender so I have been left with no vehicle and shortly will have to start paying for a car that never left their dealership! With no explanation as to why they wont return the money! Be very careful using finance brokers such as zuto or carmoney as the aftersales process is shocking and they seem to do absolutely nothing to get the funds back or do not have the power to do so!

Abysmal customer service and dodgy company. I spent 3 months chasing the staff for countless reasons. There’s simply too much to detail here, so I will provide a list.

- countless false promises regarding delivery of a car which led to me taking several days off of work to stay home for delivery. Ultimately the car showed an engine light (apparently after MOT and service) so I declined the car. I lost money by paying for insurance on this car, which caused another long conversation with the insurance company.
- the only good part of this review is that they gave me a discount on a second vehicle to apologise. So I went with this option but was repeatedly messed around with regarding delivery dates. Ultimately it arrived and I accepted it.
- there was no paperwork involved at all. It was my first time buying a car and I didn’t have any help in doing so, so this didn’t strike me as particularly odd but now I see is a massive red flag.
- I was also promised that the car would be delivered with a full fuel tank to apologise for the many delays in delivery. The tank was almost empty and they have yet to reimburse me despite promising they would. There were numerous problems with the car which I didn’t notice at delivery and were not declared on the website. These include MOULD in the boot and on the spare tyre, SCRATCHES on exterior body, EXPOSED BODY METAL where paint had chipped off, small damaged interior parts, oily residue covering entire dashboard, GUM and lots of dirt under the seats. Again, I should have noticed this but it was simply my first time buying a car and didn’t really know what I was doing.
- I have made over 70 calls to them, perhaps 1 in 5 are picked up. When I do get to speak to someone, they are very quick to get off of the phone and don’t like to hear anything negative. I’ve been hung up on before.
- extremely rare to get a response to emails. Even if I did, it didn’t mean they would follow up on what they say.

I have sent them numerous official letters declaring my legal rights which have all been ignored (following more long conversations with Citizens Advice). I am considering pursuing legal action and have reported them to Trading Standards, who apparently have several complaints on them. I look forward to the day they may be shut down. Do not buy from this company. If I could give them 0 stars I would.

If you are thinking of buying a car from here, please please please read this first! I bought a 2016 Qashqai from here. I didn't see the vehicle first due to the distance, but the car details where sent over to me via the finance company to look at. It all sounded great in the description. Excellent all round car in great condition with tons of service history, 12 months mot, low mileage, 12 months comprehensive warranty AND free UK delivery. Leather heated interior, panoramic sunroof and DAB radio. So this is what I got, around a week later than expected (which to be fair was the only thing that wasn't really an issue). Delivered, all seemed good. Delivery guy gave me a whole bundle of paperwork stating that's all the work that's been done, all the service history and MOTs etc. but only left one key. Not a major problem. Guy left and I brought all the paperwork into the house. Sat looking through all the paperwork, lots of it, only to find all the paperwork was for an Audi A3. Tons of documents, none for a Qashqai. I phoned the driver as he was only going to collect a car from Middlesbrough before returning to Leicester. He has no more paperwork so told me to phone Autohaus. The guy there checked the office to find all the Qashqai papers and spare key sitting on the desk down there. Said he would send everything through post and I agreed to send back all the A3 docs the same way. About an hour later the son comes down and I go out to check the car over with him (he's a qualified mechanic). The first thing you notice on viewing the car was the wheels. Every alloy wheel looked like it had been through a meat grinder, yes, they where seriously that bad. But then we looked down the whole passenger side of the vehicle! Back wheel arch plastics cracked in 2 places and coming away from vehicle. Front door had been removed, bodged, painted in a none pearlescent paint (obviously the rest of the car is pearlescent) and replaced, very badly. I could get my little finger between the front and rear door at the bottom, but not at the top. On the hinge side at the bottom I could get my index finger in the gap. Primer still all over the sill. Front bumper and wheel arch gouged and scratched all over. Done a reg check, that said car has not been in an accident and coincidentally only 5 months mot on car, not 12. Photographed all of the issues and phoned the company back to tell them I want the car returning. After a 5 minute conversation I was told they would sort the transport company would be in touch to recover the vehicle. Informed the finance company and sent them all the photos. Over the next week I whatsapped a few times for an update but got no reply. I phoned Zuto and was told they where claiming all the damage was post delivery. So within the space of 2hrs (I hadn't even taxed and insured the car yet) between receiving the car and calling them to return it, I supposedly done all the damage listed, had the door repaired as stated above including taking it off, bodging the damage, repainting it and refitting it, got it home photographed all the damage and phoned to return it. Oh, and all of that whilst the full 2hrs where covered by cctv clearly showing the car never moved in those 2 hours and photos showing the mileage exactly the same as when delivered. Wow! The finance company had to do all the calling in the end because they where giving us dates for recovery and no one was turning up. After 5 weeks of them lying about collecting the car the finance company eventually arranged pick up and took it back to them. 7k for a car in that state! No wonder they didn't want it back, it's gonna cost 2-3k to put everything right. So there you go, if you're reading this (and other 1 star reviews on here for this company) please take note. If you buy a car from this company (oh dear) take someone with you, go to the dealership don't buy online like me, and go over the vehicle with a fine tooth comb. They're an absolute disgrace to deal with, and there's no aftersales service at all if you have problems.

Bought a car from this dealer in early April to replace my previous vehicle. The car was delivered very early in the morning without prior agreement on the time.

No V5C/2 document was provided on delivery, which meant I could not tax the car myself. When I queried this, I was told the paperwork had been forgotten and that the dealer would arrange the tax and send me an invoice. After a few days I checked the DVLA website and found the vehicle was still showing as untaxed.

I called multiple times over the following week for an update. Each time I was told it would be resolved and proof would be sent, but no proof or V5 arrived. Without the V5C/2, DVLA advised the process would take around 6 weeks.

The lack of tax and paperwork meant I was unable to use the car I had paid for.

I bought a car from the garage back in November and the service initially was good however it was all downhill from there. Upon having a video of car sent I noticed a few things such as headrests missing a loose component in the car and the rear towbar cap missing from the back. I was assured these would be resolved prior to delivery.....they wernt.
Once the car had been delivered I noticed more things, the interior sunroof blind was broken, warning messages on the dash board, parking sensors not working and stop start not working. I made the garage aware of this and they arranged for the car to be collected and provided me with a courtesy car while they took it back for repair.
They had the car for 31 days so you would expect the car to be in tip top condition........guess what? it wasnt. In fact the car was in worse condition, the only thing they had attended to was a knocking from the front of the car and the headliner had been fixed however they had left dirty handprints all over the headliner aswell as dirty gloves in the back of the car and they actually ripped the headliner. Baring in mind the car was delivered at 5 oclock in the morning back to me when I checked it they had also delivered it back with 16 miles of range left in the tank.

Communication throughout this whole process was absolutely shocking and I had to resort to using the websites chat feature to request a call back or and email back. I also made a complaint through AutoTrader where I found them who had to message the garage to get back to me.

They did pay for a new battery, alternator and glow plugs to be fitted but dont let this disguise the fact they are covering their own backs and these things should have been resolved before the sale.

Ultimately I am left with a car which has no working parking sensors, stop start does not work and overall feel absolutley shafted by this company. The sheer amount of stress they caused was unparallel to anything I have experienced.

I did request a full refund however their policy is horrific - 14 days to collect the car, 7 days to inspect the vehicle and a further 14 days to have any money at all refunded.......I couldnt be without a car for over 1 month while waiting for them to consider a refund and considering the lack of communication from them I didnt trust them at all so ultimately I have had to suck it up.

In a nutshell, avoid this garage at all costs and look elsewhere.

No delivery and no return of our deposit
AVOID! AVOID ! AVOID !
If I could give zero stars I would. We ordered a car to be delivered and paid the delivery deposit. Aaron told us the car would be delivered by the weekend. It wasn’t and no communication to explain why? We contacted them on Monday and spoke to Charlie who assured us the car would be delivered on Wednesday and the transportation company would contact us to arrange a time. Guess what? NO CONTACT! We chased throughout Wednesday and were given various excuses and promises of returned calls. Finally, we discovered via a 3rd party that the car had been sold to someone else.
OK we asked how can we get our initial deposit back as you failed to deliver the car? We were told by Charlie to email with our details. We did this immediately and the email bounced back and despite numerous attempts kept bouncing. Our phone numbers have been blocked and we are still waiting for our deposit!
We are now taking further action under the ‘distance selling act’ to get our deposit back.
But my advice to anyone thinking of buying from these charlatans- THINK AGAIN AND GO ELSEWHERE.