autosystemspa.it レビュー 

Arrivati in aeroporto a Palermo telefono per avere indicazioni sulle procedure , mi viene chiesto in quanti siamo, visto che devono inviare una navetta. Rispondo che siamo in 3, più una bimba di 3 anni. Arrivata la navetta, l’autista ci dice, anche sgarbatamente, che solo una o due persone possono salire. Per mio marito con la bimba di tre anni, forse passerà una navetta più tardi, ma non è sicuro. Così mio marito rimane un’ora ad attendermi con il clima rovente , senza potersi spostare, con il bagaglio e la bimba .
2. Avendo noleggiato un seggiolino per la bimba, mi viene consegnato in mano SMONTATO ( per giunta impolverato “ non vorrà che lo passiamo con un’idropulitrice..”). Alla richiesta di avere il seggiolino montato la risposta è perentoriamente negativa perché non si assumono responsabilità, neanche se garantisco di sottoscrivere una manleva. “Nessuna società di noleggio lo fa” ripetono più volte : bastano due telefonate per appurare che non è affatto vero e che Sicily by Car per esempio lo fa di default. A me né istruzioni scritte , né orali, per via della supposta responsabilità.. Della serie SI ARRANGI..
3. Mi chiedono di firmare il contratto sul tablet senza neppure farmelo vedere: “ lo riceverà sulla mail una volta firmato”. Dico : siamo matti? Che sopruso è questo?
4. Al rientro mi consegnano per gentile concessione la fattura di cortesia. Mi accorgo più tardi che il codice fiscale non corrisponde al mio…

Esperienza inaccettabile – Da evitare assolutamente

Sconsiglio vivamente di prenotare presso questa agenzia.

Dopo aver prenotato un veicolo online (con pagamento anticipato), mi è stato impossibile ritirarlo in loco perché non disponevo di una “carta di credito” in senso stretto, come la maggior parte dei clienti francesi. Questo requisito non è chiaramente indicato al momento della prenotazione.

L’agenzia ha annullato la mia prenotazione senza alcun rimborso e, quando ho espresso il mio disappunto, il personale si è mostrato aggressivo e offensivo. Una dipendente mi ha persino detto con disprezzo:
«Benvenuto in Sardegna», il che la dice lunga sul loro atteggiamento verso i clienti.

Eravamo diverse famiglie nella stessa situazione, a quanto pare uno scenario ricorrente.
Da evitare assolutamente se volete iniziare la vostra vacanza in tranquillità.

Given that I rent cars all over the world, I must say that the experience was excellent except for the cleanliness of the windshield and the somewhat "hard" power steering (Fiat Panda 1.0, km 70,000). For the rest everything was perfect (shuttle to/from the airport, courtesy and helpfulness of the staff, professionalism, waiting times, cost of insurance coverage, etc etc). Stratospheric price: € 18/day, unbelievable stuff!
So many of the criticisms read are completely unfounded, the result of inexperience in car rental

Premesso che noleggio auto in tutto il mondo, devo dire che l'esperienza è stata ottima fatta eccezione per la pulizia del parabrezza e per il servosterzo un po' "duro" (Fiat Panda 1.0,km 70.000). Per il resto tutto perfetto (navetta da/per l'aeroporto, cortesia e disponibilità del personale, professionalità, tempi di attesa, costo copertura assicurativa, etc etc). Prezzo stratosferico: € 18/die, roba da non credere!
Quindi molte delle critiche lette sono completamente infondate, frutto di inesperienza nel noleggio auto.

Da evitare come la peste ti addebitano danni già esistenti coperti inizialmente con cera ..nonostante evidenza in foto che comprovano il danno Aeroporto Catania

STRONGLY ADVISE YOU TO STAY AWAY. I have never seen such a rude staff in my lifetime. When we asked for clarifications they threatened to terminate the contract and turned their back on us. Nil customer service skills. This staff seem very engaged in starting fights for no reason. I have never seen something like this, it was a surreal experience. VERY VERY RUDE AND UNPLEASANT.

The rental experience in general was good, this review is more about how they are tricking you, into a position where you have no other option.

I was making a booking via DiscoverCars and included full coverage insurance and paid in advance.

But when I was taking over the car, the rental company(AUTOSYSTEM) were insisting that deposit can be charged only by credit card, unfortunately I had none. So they offered me their full insurance instead of the intermediary company, so I can leave 2/3 of the deposit by debit card.

DiscoverCars refunded me the full insurance which I booked in advance, 88Eur. When I returned the car AUTOSYSTEM charged me 286Eur for their full coverage insurance.

So basically they robbed me ~200Eur only because I had only debit card, which they were not accepting.

This was the worst car rental experience I’ve had—definitely not recommended. They don’t accept American Express, so I had to use my debit card. Obligated to pay for the full insurance, which cost around £300, and they can hold a deposit of up to £1,000 for nearly four weeks.

The rental car broke and they were never able to find another one for us. Had to take trains and taxis. Plus, we're still waiting for the refund a month later

Scammers! If you must use these cowboys, make sure you take a full and detailed video of the car they give you on collection and on return. They charging me £500+ for some non existent damage they can not prove. Despite me having video evidence. I am using my bank to reclaim the excess unproven, unvalidated, fraudulent charges but things could get messy. I'd rather have paid for taxis for the week than use these robbing cowboys again. Avoid at all costs.

This company is a SCAM!!!!!

I have rented a car from Noleggio Breve Termine - Autosystem Società di Servizi S.p.A. (Address: Filiale Bergamo: Via Industria, 5 - 24050, Orio al Serio (BG), Phone: +39 0350 742777). I have taken over the rented card on 06/07/27, paid a deposit of 1.000 EUR, they charged it on my Credit.

I received a detailed list of existing damages at handing over. I took back the car out of business hours on 14.07.2024 to Bergamo, and - after checking the car - I was convinced that the car had not more damages than at the handover.

Some days later the rental company sent me an email with an invoice, telling me that they found a major damage around the trunk door. I am sure I did not cause that damage but they took away the amount of EUR 875 from my deposit, and I cannot do anything. I called them and ensured them that I did not do the damage, but they insisted that I have to pay. When I asked them to prove the damage, they sent me a photo without any identification number about a damage that could be on any car.

I read several reviews about this company, and many of them compLain about the same issue.

I DO NOT RECOMMEND THEM AT ALL, BEWARE OF THEM, CHOOSE ANOTHER RENT-A-CAR PROVIDER, IT'S A SCAM!!!!!

Decent car, clean, pick up etc good . No bother on return filled tank, car as hired no knocks dents scratches guy gave us the all clear. Six months on I ve been billed for 24.40 Euros on the deposit credit card. No explanation just a random charge !!
Had this with an american rental once months after the event just not right. Hired via Argus so onto them too. Would have been a five but this charge is unacceptable.

Avoid this rental company. The car rental related with Target Rent charges for fictitious damage. During my trip in Italy, they charged me a high fee even though I returned the car in perfect condition. The scratch was there before the rental and is in the papers. I also have a before and after photo. Despite this, I was charged an 800 euro fee. It's a scam.

This company's rental car broke down while on holiday. They arranged (eventually) to pick up broken car but expect renter to travel hours by taxi to get a replacement (which after a day waiting for information, is not yet confirmed to be available). Main issue (apparently) is responsibility between rental company and recovery company. I think it reasonable to expect a national car rental company to deliver a replacement using their network. They have also not yet agreed to refund rental for day(s) car unavailable or provide compensation for lost holiday time. Find an alternative company if you want quality service. For Autosystem's help, rental is #1969 24/8/22 from Venice. Car was OK until it broke (water pump).