backstreetmerch.comレビュー 

611
TrustScore 5段階評価の2

2.1

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち4の評価

A heads-up regarding buying records from BSI if you're picky with the condition. I bought a limited edition vinyl but got sent one with a damaged sleeve. Contacted customer service and even... もっと見る

5つ星のうち1の評価

Absolutely awful company. Ordered an item that arrived broken. Emails went un answered but eventually got a response via WhatsApp. 99% sure its just an AI bot as 'they' told me the chain being detache... もっと見る

5つ星のうち1の評価

Un service déplorable pour une commande pourtant simple. Des tee-shirts Ghost et un sweat, lors d'une promotion. Déjà, il a fallu presque 2 semaines avant que que je ne sois informé que l'un des... もっと見る

5つ星のうち1の評価

Aldrabões Material danificado, recusam troca e exigem vídeos a abrir o material, ainda selado . Depois dizem que material foi aberto. Exigem a devolução em vez de trocar o produto comprado... もっと見る

企業情報

  1. 楽器屋

当該企業による記述

100% Fully Licensed Merchandise


連絡先

2.1

期待以下

TrustScore 5段階評価の2

611件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

最近のレビュー依頼の記録はありません

この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。

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この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

2.1

すべてのレビュー

(611)

過去12か月のレビュー数: 13

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

review

always quick responses, so helpful x

2023年4月16日
自発的なレビュー
backstreetmerch.com ロゴ

backstreetmerch.com からの回答

Thanks so much Daisy, your responses are much appreciated and we're so glad that you had a 5* experience liaising with our team!

5つ星のうち5の評価

Quick response when contacted customer…

Quick response when contacted customer service to help track my parcel. Friendly and great service!

2023年4月15日
自発的なレビュー
backstreetmerch.com ロゴ

backstreetmerch.com からの回答

Hey Solveig, thanks so much for your comments regarding our team. We hope you were able to track your parcel and that it has now arrived with you. Many thanks for taking the time to leave a positive review

5つ星のうち5の評価

Extremely quick customer service that…

Extremely quick customer service that was clear and concise as well as considerate of the situation. Would very much recommend their service!

2023年4月15日
自発的なレビュー
backstreetmerch.com ロゴ

backstreetmerch.com からの回答

Thanks so much Connor, we always encourage our team to use their discretion in order to come up with the best possible solution to help our customers where needed

5つ星のうち5の評価

question about shipment

the question i had about a shipment was answered very quickly and in the kindest way. i feel very much taken care of and appreciate the professional advice. thanks again!

2023年4月15日
自発的なレビュー
backstreetmerch.com ロゴ

backstreetmerch.com からの回答

Hi Svenja, thank you so much for taking the time to leave such a lovely review and praise the professional advice you received from the team at BSI.

5つ星のうち5の評価

Excellent service

Excellent service. My item arrived damaged and Isla replied straight away and dealt with my problem straight away. Great communication and response to every email.
I really appreciate this and couldn’t get any better service so thank you.

2023年4月15日
自発的なレビュー
backstreetmerch.com ロゴ

backstreetmerch.com からの回答

Hey Scott, thanks so much for your wonderful review. We appreciate you taking the time to praise Isla and are glad to see that although your original item had been damaged in transit, that the team were able to turn this one around for you

5つ星のうち4の評価

Fast and helpful

My order was taking way too long and hasn’t shipped! I was really excited about it, but it’s ok I’m thankful I get a quick and helpful response to my problem. Thanks to the amazing Isla.

2023年4月15日
自発的なレビュー
backstreetmerch.com ロゴ

backstreetmerch.com からの回答

Hey Azeeza, thank you so much for your praise of Isla's quick and helpful response to the issue you were having. We hope your item is now on it's way to you

5つ星のうち4の評価

Issue with download

Had an issue with a download. Staff were very helpful and rectified the problem quickly.

2023年3月26日
自発的なレビュー
backstreetmerch.com ロゴ

backstreetmerch.com からの回答

Many thanks Michael, your feedback is super important to us and we're so glad to see that the team were able to rectify this for you in a timely manner

5つ星のうち5の評価

I have a problem whit a print signer

I have a problem whit a print signer, and the people that check my problems is very attentive whit me.
Just keep wait for the print and it’s ok for me

2023年3月26日
自発的なレビュー
backstreetmerch.com ロゴ

backstreetmerch.com からの回答

Many thanks Alin, we hope you're now able to enjoy your product!

5つ星のうち5の評価

Made a mistake with my order

Made a mistake with my order, I sent an email highlighting my mistake and it was answered immediately and promptly rectified. Very very impressed

2023年3月12日
自発的なレビュー
backstreetmerch.com ロゴ

backstreetmerch.com からの回答

Thanks so much Andrew, we're always more than happy to help in a timely manner

5つ星のうち5の評価

The best service i’ve ever had

This morning I placed an order for a product I didn't need. I didn't know what to do, so I decided to contact the assistance email proposed by the site from which I had mistakenly ordered the item. The person in charge who received my email was very quick to give me my money back and also replied to my email telling me not to hesitate to contact them for other similar problems. This person was very kind, I advise everyone to contact this service in case of need, I had a very good experience and I still don't know how to say thank you to the operator who helped me 😊

2023年3月11日
自発的なレビュー
backstreetmerch.com ロゴ

backstreetmerch.com からの回答

Hi Keiyu, thanks so much for your lovely detailed review. We're so glad to see that our team were able to quickly assist and return your monies to you before the goods had been accidentally dispatched. Your comments are very much appreciated

5つ星のうち5の評価

Fast and good service!

Thanks to Isla for the fast and good service! I was missing two items in my package and it was resolved the same afternoon, my compliments!

2023年3月11日
自発的なレビュー
backstreetmerch.com ロゴ

backstreetmerch.com からの回答

Thanks so much Elvera, your review of the lovely Isla. We're sorry to see you were missing a few items from your order, but thrilled to see this was resolved for you within one afternoon

5つ星のうち5の評価

Good communication :)

2023年3月11日
自発的なレビュー
backstreetmerch.com ロゴ

backstreetmerch.com からの回答

Hi Inga, thank you so much for your lovely review and we're glad to see the level of comms from our team made your experience worthy of 5*'s

5つ星のうち5の評価

Commande

Suite à une question sur une de mes commandes, j'ai reçu toutes les informations nécessaires et l'assurance que je recevrais bien celle-ci. C'est chose faite. Merci à toute l'équipe chez BSIMERCH

2023年2月25日
自発的なレビュー
backstreetmerch.com ロゴ

backstreetmerch.com からの回答

Many thanks for your wonderful review Manu, it is hugely appreciated and thank you for rating your experience an awesome 5 stars!

5つ星のうち5の評価

Great costumer service

Great costumer service! I made an order and it was lost in transit. They were amazing about getting everything figured out and helped me so much!

2023年3月5日
自発的なレビュー
backstreetmerch.com ロゴ

backstreetmerch.com からの回答

Thanks so much Iveth, we're sorry to see your original order was lost in transit. But we're always happy to send out replacement items where we can and to keep customers in the loop

5つ星のうち5の評価

Excellent Responsive Customer Service

Customer service Isla's fast respond to process order cancellation request with email confirmation. Order process is easy and user friendly. Thank you.

2023年3月3日
自発的なレビュー
backstreetmerch.com ロゴ

backstreetmerch.com からの回答

Thanks so much for your wonderful review of Isla and your wider ordering experience - much appreciated

5つ星のうち5の評価

Helpful

The staff who handled my issue was helpful and patient enough to assist on my order. Though things were a little mixed up at first but it was all sorted out in the end.
So thankful to Isla and Chris for helping and assisting me on the issue. Thank you.

2023年2月25日
自発的なレビュー
backstreetmerch.com ロゴ

backstreetmerch.com からの回答

Hey Renaldy, thanks so much for your review. It's great to see that our staff were able to assist you with a complex problem and do so with a positive attitude

5つ星のうち5の評価

Great customer service

Great customer service! My package got lost, so I had to contact the customer service a few times. Both times I got a response really quickly with a lot of personal touch. My issue was solved with a quick refund in the end. Will definitely repurchase :)

2023年2月25日
自発的なレビュー
backstreetmerch.com ロゴ

backstreetmerch.com からの回答

Thanks so much Guoda, we really appreciate you taking the time to praise the fact our team dealt with your request and processed your refund quickly. We're looking forward to you shopping with us again!

5つ星のうち5の評価

Isla is amazing.

Isla is amazing.. I love your customer service

2023年2月25日
自発的なレビュー
backstreetmerch.com ロゴ

backstreetmerch.com からの回答

Many thank for your lovely review Paulina, we're so grateful to have your praise for Isla and customer services standards

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