bakerdays レビュー 1,724

I ordered a cake for my daughter’s birthday. On receipt of the confirmation of my order I noted that the delivery address was incorrect. I immediately emailed bakerdays to rectify this. I received an email to assure me that the amendment had been made. On the day the cake was due to be delivered to my daughter’s address I received a text message informing me that the cake had been delivered to my local post office! The message informed me that I cannot collect the cake until tomorrow. I will then need to post the cake to my daughter’s address at additional cost to myself. My daughter lives in a different city therefore will not receive the cake on her birthday, in fact she won’t receive it until some considerable days after! This obviously defeats the whole object! I am beyond disappointed with the company, would not consider using bakerdays in the future and would certainly not recommend!!! I feel that I have wasted my money on a company who have proved themselves unreliable despite emails to the contrary!

Update - Bakerdays emailed to apologise and offered to repost my daughter’s birthday cake, which should be received tomorrow. Obviously this would not arrive on her birthday as planned. I accepted the offer and await feedback regarding the arrival of the cake tomorrow. Hopefully there will be no further disappointment.

I ordered an anniversary cake it was to be delivered on the day prior 20 March 2026 ( as it was a sponge cake) to the said anniversary. It did not arrive even on the Saturday. I had to make last minute local alternative arrangements. If this company wants to provide cakes by post ( courier) then it must make its promised delivery dates.
I have learned my lesson to go local in future and avoid companies who promise delivery dates that are not kept. This cause disappointment for special occasions.

I ordered a Valentines Day cake, that was supposed to have an 'amazing hidden heart' made from red velvet. It did not contain this, just a regular cake. The cake was nothing special, but delivered quickly and in one piece. Simply mis-sold though.

I am extremely disappointed with Bakerdays.com due to both their failure to deliver my order as agreed and the unsatisfactory way they handled the issue. We ordered three cakes for a retirement event with 150 guests. We had a clear agreement to receive a refund for one cake and the delivery cost, with the third cake to be delivered the following day. Unfortunately, the third cake was never delivered, and I was informed it was lost.

Bakerdays’ only offer was either a 25% refund on one cake or a £100 goodwill credit. Since my boss, who paid for the order, has relocated to Germany—where Bakerdays does not deliver—the credit was unusable. They refused to provide a monetary refund instead, which was very disappointing and felt inflexible.

The delivery was problematic from the start. One of the cakes arrived damaged and shifted on its base, making it unsuitable for the event. Due to the missing cake, there was not enough cake for all attendees, which caused embarrassment at the retirement celebration.

I spent considerable time and effort communicating with Bakerdays, trying to reach a fair resolution reflecting the stress and inconvenience caused. Despite multiple attempts, their final offer did not adequately address the issues. I ultimately accepted the partial refund to close the matter, which I feel is not a fair or proportionate outcome.

Before ordering, I expressed concerns about delivery based on multiple negative reviews and was reassured that my order would be monitored carefully. Sadly, the problems reported in those reviews proved accurate.

Overall, this experience was far from the smooth and enjoyable service I expected. I cannot recommend Bakerdays.com and will not be using their services again.

Website easy to use. Plenty of choice at competitive prices. Cake arrived in good time. Very well packed. Which was a good job as DPD dumped the box at the front door, box on it's side.
Cake very moist and lovely & tasty. Everyone commented on how moist it was & most people came back for seconds. Will definitely use again and would certainly recommend. Very happy customer.

I ordered from Bakerdays because the design on the cake was so beautiful and they offered a half and half option, unfortunately the half and half was not actually that, it was layers of different sponges, really disappointed as some of our group can't eat chocolate cake and the rest like it more than vanilla sponge. The cake looked pretty but the sponge was underwhelming and if I'm honest a bit dry and stale feeling! I wouldn't recommend these for celebration cakes I'm afraid!

Disgraceful
Pros arrived on time, packaged well..no damage, looked nice
Cons....Absolutely tiny! I ordered 2 cakes. Chocolate £38 and traditional sponge £35 plus delivery. When I saw the boxes I was hopeful as the boxes were massive, lifted them both together and surprised at how light they were. I got them for my brother and his girlfriends birthday and was so disappointed and embarrassed when they opened them. They were so small, not only in diameter but in height. I tried something different to our norm this time. Never again! Absolute rip off, no where near worth the price. Chocolate cake tasted tasted of nothing while the cream in it tasted cheap. I didn't try the traditional sponge. So upset. Do not waste your money

Photo cake was as expected.
Very well packaged for delivery.
I nearly thought that I had ordered the wrong size.
Tasted just right
Reasonably priced

Ordered a birthday cake, football themed, cake arrived in lovely well clean packaging, very well presented! Cake itself was lovely when decorated with football stickers etc, cake was absolutely delicious soft and moist as it should be would definitely recommend this cake company for its outstanding cakes, and lovely and clean well packaged product, there is another cake company I used to use but didn't have high standards like Baker days cakes.

arrived on time and was enjoyed by everyone

The ability to congratulate friends and family with lovely cakes

Recipient was very pleased with the quality of the cake,it was delivered on time and date,it was a lovely surprise.

The cake arrived on scheduled day and time. It arrived fresh and packaged well. I ordered the medium size, which was plenty for a party of 15 with some still left over.

Prompt service and delivery

Hi. My
Brownies where delicious
So fresh

I had to re-schedule the delivery date due to personal reasons. Customer Care offered a brilliant solution at no extra cost. Delivery was exactly as agreed.
The fruit cake was absolutely delicious and was more than pleased with the design. Excellent value and service.
Customer Care at its best.

The item was left with a neighbour never to be seen again

Fabulous personalised cakes that are also very tasty. Ordering process is easy and always delivered exactly to the day. I use for all family celebrations.

Needed a birthday cake quickly and found Bakerdays. After perusing options for decorations and choosing which cake I wanted I was then able to add personal wording which was a great bonus.