Absolutely first class service from Dan, went above and beyond to resolve a very minor issue on a new bike. This is my 3rd or 4th bike purchase from Balfes Gatwick, always a pleasure dealing with th... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Fantastic service. Keith was excellent and spent time making sure that i got the right bike. In addition Keith made sure that the bike was ready to take away. In addition the store Manager Ian was sup... もっと見る
Excellent, friendly service from everyone at the Gatwick branch. Super helpful with test rides, which made all the difference deciding on frame size before investing. Loads of stock and really compet... もっと見る
I brought my bike in for an adhoc inspection following a crash due to an erratic motorist. With no appointment Nick, in the bike maintenance section served me. He couldn’t have been more helpful & rea... もっと見る
企業情報
Balfe's Bikes - Gatwick Showroom について
当該企業による記述
The Bike Sales and Servicing Specialists.
Founded in 2008, Balfe’s Bikes has 12 bike shops in London and the South East. We stock the world’s best bike brands including Trek, Specialized, Brompton, Whyte, Giant, BMC, Frog and more, plus all the acccessories you would expect.
We are proud to maintain high standards of service in our shops, our workshops and online. View our website for the latest product releases, deals and more to find everything you need to enjoy cycling.
About Balfe's Bikes
当該企業による記述
- Free Click & Collect
- To our 12 stores across London and the South East
- Free delivery
- Free delivery on all bikes over £500 - Free delivery non-bike orders over £30 (*excluding bulky or restricted items free delivery over £100)
- 0% finance
- Available to help spread the cost via Klarna. Terms & Conditions apply.
- Cycle to Work available
- Vouchers accepted to save 25-39%
- Online service booking
- For our professional workshops
- Balfe’s personal bike delivery
- No unpacking required. Bike built and ready to ride straight away, for local customers
連絡先
Unit 2, Camino Park, James Watt Way, RH10 9TZ, Crawley, Sussex, 英国
- 01293 850 919
4.7
優良
1907件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Bike Service
went for a full service on my bike and the quality is perfect, the bike feels better than when it was new i will be coming back again, however it did take a long time to complete, 1 week in a queue and half a week to finish.
2026年4月16日
Tyre and tube replacement
I like fact that you can talk direct to workshop staff. However, I did not appreciate having to wait 8 days for a replacement tyre and inner tube to be fitted to my wheel. The staff member explained that the workshop was extremely busy and my repair would have to wait its turn. We are talking about a ten minute job here. Maybe you could allocate slots for quick repairs. Obviously building a bike will take some time. Whilst the staff were courteous and polite, a bit more focus on Customer care would have been appreciated. I don't think I shall be back.
2026年4月8日
Really impressed
Really impressed with the service from Balfe’s Bikes. The staff were very helpful and knowledgeable. Great service
2026年4月10日
Only just discovered Balfe’s and both…
Only just discovered Balfe’s and both times I’ve had great service from Steve even though they a super busy
2026年4月10日
Excellent customer service
Keith spent well over an hour with me helping set up my new bike and accessories. Very thorough service that is night and day to the last time I bought a bike here (one year ago, salesman no longer at Balfes Gatwick to my knowledge, literally didn't help me with anything).
Amazing customer service from Keith, really knowledgeable and helpful - I can not recommend enough.
All staff are helpful generally. Great range of products.
Thank you!
2026年4月6日
Clear guidance during the hand over
Clear guidance during the hand over. Staff was helpful and provided all information asked.
2026年4月6日
Tshirt supplied and great fit
2026年4月2日
Did an excellent and thorough job of…
Did an excellent and thorough job of fitting my tubeless tires.
Thank you
2026年4月5日
Balfe’s is always a good experience…
Balfe’s is always a good experience when I shop there. Their website is great and they had exactly what I was looking for. Friendly staff make it a 5 star rating from me.
2026年3月31日
As it says on the tin.
Easy ordering and pick up process. Bike was ready as stated. Friendly helpful team.
2026年3月24日
Communication surrounding this repair…
Communication surrounding this repair was non existent. In the end had to go into the shop to get answers which still ended up without a positive result. Endless phone calls, emails and 3 visits only to return home with the bike issue unresolved and a £35 service fee.
2026年3月27日
Good choice and some fab bargains
Good choice and some fab bargains. Nice retail space in Gatwick and good service.
2026年3月17日
Very quick delivery
Very quick delivery, answered my questions regarding delivery dates very quickly. The delivery driver was super friendly and helpful definitely recommend
2026年3月24日
自発的なレビュー
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プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
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