Balfe's Bikes - Reigate レビュー 

993
TrustScore 5段階評価の5

4.8

43 Bell Street, RH2 7AQ Reigate, Surrey, GB


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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Called the store and spoke to Matt. Really friendly and helpful. Went to the store about half an hour later. The young guys on the desk at the service area was friendly professional and knowledgeable... もっと見る

5つ星のうち4の評価

Over and above expectations. Headset starts to make an alarming knocking sound. In to Reigate branch and on the spot identified the star nut had rusted away. Booked for a headset service in four days... もっと見る

5つ星のうち4の評価

Would have been 5 stars except for the fact I kept trying to speak to your Gatwick branch which was the nearest branch for me but no one would answer the phone. So I then phoned Reigate who did answ... もっと見る

5つ星のうち5の評価

A superb experience in buying a fantastic bike that I am delighted with. You don’t just purchase a bike you join the Balfes family. A family that loves cycling and all it has to offer. I am totally... もっと見る


企業情報

  1. 自転車屋
  2. アクティブウェア店
  3. 自転車修理店
  4. バイク アクセサリー専門店
  5. ロード サイクリング

Balfe's Bikes - Reigate について

当該企業による記述

The Bike Sales and Servicing Specialists.


Founded in 2008, Balfe’s Bikes has 12 bike shops in London and the South East. We stock the world’s best bike brands including Trek, Specialized, Brompton, Whyte, Giant, BMC, Frog and more, plus all the acccessories you would expect.


We are proud to maintain high standards of service in our shops, our workshops and online. View our website for the latest product releases, deals and more to find everything you need to enjoy cycling.


Get £5 off when you sign up
Book a Service
Shop Bikes
Shop E-Bikes
Shop Helmets
Shop Accessories

About Balfe's Bikes

当該企業による記述

Free Click & Collect
To our 12 stores across London and the South East
Free delivery
Free delivery on all bikes over £500 - Free delivery non-bike orders over £30 (*excluding bulky or restricted items free delivery over £100)
0% finance
Available to help spread the cost via Klarna. Terms & Conditions apply.
Cycle to Work available
Vouchers accepted to save 25-39%
Online service booking
For our professional workshops
Balfe’s personal bike delivery
No unpacking required. Bike built and ready to ride straight away, for local customers

連絡先

  • 43 Bell Street, RH2 7AQ, Reigate, Surrey, 英国

  • 01737 242163

4.8

優良

TrustScore 5段階評価の5

993件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.8

すべてのレビュー

(993)

過去12か月のレビュー数: 4,872

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Really helpful and friendly service

Really helpful and friendly service. I talked to someone who was knowledgeable and enthusiastic. I got good advice with no sales pressure.

2025年8月6日
Balfe's Bikes - Reigate ロゴ

Balfe's Bikes - Reigate からの回答

We're happy to hear that you found our service helpful and friendly! We appreciate your feedback and are glad you received knowledgeable advice without any sales pressure. Kind regards, Balfes Bikes

5つ星のうち5の評価

Tune up

Went to Baife's to give a "rested" bike a once over. . . Was recommended a "tune up" - which was perfect for me. Confidently back on the road now.

2025年8月5日
Balfe's Bikes - Reigate ロゴ

Balfe's Bikes - Reigate からの回答

We're happy to hear that our tune-up got your bike back in great shape. We appreciate you choosing us, and we're glad you're confidently back on the road! Kind regards, Balfes Bikes

5つ星のうち5の評価

From the moment I saw my new bike.

From the moment I saw my new bike in the window at Balfe's Bikes, Reigate, and walking into the shop to make my first enquiry, I was treated extremely well by the staff members who were very keen to assist me with my questions. After speaking to the manager I was able to negotiate a deal which both parties were happy with. I now have a new bike :-D Overall a great experience. I believe I will be well supported by Balfe's Bikes. I will definately buy from Balfe's Bikes again. Thank you to Matt, Julian and Simon for all your help.

2025年8月3日
Balfe's Bikes - Reigate ロゴ

Balfe's Bikes - Reigate からの回答

We're happy to hear that you had such a great experience in store! It's always good to know that our team was helpful and that you are pleased with your new bike. We appreciate your kind words and look forward to assisting you in the future. Kind regards, Balfes Bikes

5つ星のうち5の評価

The guys in the shop could not be more…

The guys in the shop could not be more helpful. Communication was great and they clearly work hard to make sure you have everything you need. Highly recommended.

2025年7月13日
Balfe's Bikes - Reigate ロゴ

Balfe's Bikes - Reigate からの回答

We're happy to hear that our team was so helpful! We appreciate your kind words and are glad we could provide you with everything you needed. Thank you for the recommendation! Kind regards, Balfes Bikes

5つ星のうち3の評価

Pleased to get the bike back after a…

Pleased to get the bike back after a month to replace the motor in a one year old Specialized turbo levo.

2025年7月16日
Balfe's Bikes - Reigate ロゴ

Balfe's Bikes - Reigate からの回答

We're glad you got your bike back! We know it took a month to replace the motor, and we appreciate your patience. Thank you for the feedback. Kind regards, Balfes Bikes

5つ星のうち5の評価

Great service

Great service, new bike set up and ready to ride

2025年7月15日
Balfe's Bikes - Reigate ロゴ

Balfe's Bikes - Reigate からの回答

We're happy to hear that you received great service and that your new bike was set up and ready for you to go! Thank you for your positive feedback. Kind regards, Balfes Bikes

5つ星のうち5の評価

Good service

2025年7月14日
Balfe's Bikes - Reigate ロゴ

Balfe's Bikes - Reigate からの回答

Thank you so much for your kind review! We're really glad to hear you had a good experience with us—it means a lot to the whole team.
If there's anything else you need or if we can help in the future, don’t hesitate to get in touch. Enjoy the ride! Kind regards, Balfes Bikes

5つ星のうち5の評価

Great Service

The team did a really excellent job on preparing my Specialized Rubaix for a 1,000km charity ride in support of Stripey Stork. Great communication throughout and very thorough.

Thank you

2025年7月6日
Balfe's Bikes - Reigate ロゴ

Balfe's Bikes - Reigate からの回答

Thanks for the kind words, David. Best of luck with the ride!

5つ星のうち3の評価

Annoying emails

Annoying emails. Bloody constant. I already unsubscribed but I keep getting emails. Enough already!

2025年7月6日
Balfe's Bikes - Reigate ロゴ

Balfe's Bikes - Reigate からの回答

I assume you are talking about marketing emails informing you of our latest promotions etc? Not something we have any control of in store, I'm afraid, but if you've already unsubscribed then they should cease. I would just make sure you don't have multiple emails registered if you are still receiving content!

5つ星のうち5の評価

Five star team.

I bought a Marin Gestalt Gravel Bike 2026 in black. The staff was very Kind. I asked for suggestions, which resulted in this magnificent bike. I am loving riding it. I recommend Belfe's of Reigate.

2025年5月19日
Balfe's Bikes - Reigate ロゴ

Balfe's Bikes - Reigate からの回答

Glad to hear the bike is a hit. Thanks for the review, and enjoy the rest of your summer!

5つ星のうち5の評価

Great

Great, friendly service.

2025年6月29日
Balfe's Bikes - Reigate ロゴ

Balfe's Bikes - Reigate からの回答

Many thanks, Andrew!

5つ星のうち5の評価

The guys were so helpful and…

The guys were so helpful and knowledgeable, they gave me good advice and sorted my bike so quickly. Will definitely come back for a tune up soon.

2025年6月23日
Balfe's Bikes - Reigate ロゴ

Balfe's Bikes - Reigate からの回答

Glad we could help, Eli. Look forward to seeing you next time!

5つ星のうち3の評価

Great bike, but not the usual level of Balfe's service

We've bought several bikes for the family from Balfe's over the last few years so we decided to get our son one from here for his birthday. By chance they had one in stock in the Reigate store and it was perfect. We came back having left time for it to be set up and I asked for the owner's manual (which the bike even had a sticker on the handlebars saying to refer to it) and was told that bikes don't ship with manuals anymore. On checking with the manufacturer, this is not true. During the set up, no proper attempt was made to make sure the brake levers, saddle or bell were set up correctly for my son and we've had to adjust a lot of things since (not really a problem, but disappointing as Balfe's are usually very particular about this) . The bike is great, but this is not the usual level of care and service given by Balfe's.

2025年6月23日
Balfe's Bikes - Reigate ロゴ

Balfe's Bikes - Reigate からの回答

Hi Hannah,

Thank you for leaving a review and we are sorry to hear of your experience.

I can see from our system that your bike went through our pre delivery inspection in the workshop like all our bikes do before they leave the shop.

We do offer a 6 week check of all bike's and so with this yours will be due end of July/early August.

If you do need any further adjustments being made to the bike please do bring the bike back into us before this date and we will happily carry out the work.

Kind regards,
Simon and the Reigate Team.

5つ星のうち5の評価

Emma and everybody else were absolutely…

Emma and everybody else were absolutely brilliant at this shop. I’m so pleased we chose to go here. I know that we will be looked after. Emma was so knowledgeable and so helpful. I also know that my son will be comfortable going in on his own to ask for advice and maintenance Couldn’t have asked for a better service thank you so much to Emma and all the staff for making my son’s day!

2025年6月22日
Balfe's Bikes - Reigate ロゴ

Balfe's Bikes - Reigate からの回答

Many thanks, Elizabeth. Happy to help!

5つ星のうち5の評価

Service

Excellent customer service as usual, carried out my 6 week service without any issues.

2025年6月4日
Balfe's Bikes - Reigate ロゴ

Balfe's Bikes - Reigate からの回答

Thanks, Cliff. Hope you're still enjoying the bike!

5つ星のうち5の評価

This was our second visit to the shop

This was our second visit to the shop, all staff are friendly and knowledgeable. The bike service was quick, they replaced an inner tube which was reasonably priced.
I would highly recommend Balfe's Reigate.

2025年5月27日
Balfe's Bikes - Reigate ロゴ

Balfe's Bikes - Reigate からの回答

Thanks, Susan. Glad we could help, and appreciate the kind feedback!

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