Brought bike in with loose bottom bracket and rattling to the rear hub/cassette area. Had my bike for over a week, ordered a bottom bracket that was not compatible (rectified in a day), and said there... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Needed prompt replacement of rear inner tube for which I was fully prepared to come back later. However, Curtis was able to see to it immediately and easily identified the cause of the puncture. He wa... もっと見る
Very welcoming. Answered every question with a clear and understandable answer. Quick efficient and overall a pleasant experience. My now go to bike shop.
Friendly staff in store (Sutton) and overall an efficient service where I was kept fully informed at every step.
企業情報
Balfe's Bikes - Sutton について
当該企業による記述
The Bike Sales and Servicing Specialists.
Founded in 2008, Balfe’s Bikes has 12 bike shops in London and the South East. We stock the world’s best bike brands including Trek, Specialized, Brompton, Whyte, Giant, BMC, Frog and more, plus all the acccessories you would expect.
We are proud to maintain high standards of service in our shops, our workshops and online. View our website for the latest product releases, deals and more to find everything you need to enjoy cycling.
About Balfe's Bikes
当該企業による記述
- Free Click & Collect
- To our 12 stores across London and the South East
- Free delivery
- Free delivery on all bikes over £500 - Free delivery non-bike orders over £30 (*excluding bulky or restricted items free delivery over £100)
- 0% finance
- Available to help spread the cost via Klarna. Terms & Conditions apply.
- Cycle to Work available
- Vouchers accepted to save 25-39%
- Online service booking
- For our professional workshops
- Balfe’s personal bike delivery
- No unpacking required. Bike built and ready to ride straight away, for local customers
連絡先
126 High Street, SM1 1LU, Sutton, Surrey, 英国
- 020 8076 7400
4.8
優良
875件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Balfe's Bikes - Sutton からの回答
Hi Louie. Thanks for the review, glad you like the store, don't be a stranger! Dave & Team Sutton.
I got great help on line and great…
I got great help on line and great service from my local shop in Sutton when I picked up the bikes.
2024年12月11日
Balfe's Bikes - Sutton からの回答
Hi Jon. Thanks for the review. Good to know you had a great experience with our customer Service team as well as in the store. Hope to see you again soon. Dave & Team Sutton.
Balfe's Bikes - Sutton からの回答
Hi Pramodh. I am sorry you had some issues with the bike you bought from us. I have to say this is not common and I do hope we were able to remedy the problem when you came in. Dave & Team Sutton
Expensive + no full service
Poor customer service and expensive. Promised me
to give me a call to fix the front light for my e-bike in few days times , but never received call or email. I have paid £ 120 for the full service which is the double the amount I paid in Evans store.
2024年11月4日
Balfe's Bikes - Sutton からの回答
Hi Yohnas, I am sorry you were not satisfied with the service you recieved on this occasion, however I have been assure that you were kept abreast of developments while the bike was with us. As regards the price compared to competitors, the level of labour required was different form that provided by Evans hence the cost difference. Dave & Team Sutton
Friendly and knowledgeable staff
Friendly and knowledgeable staff. Great service and they helped fit fenders onto my bike that were tricky to fit myself. Will definitely be back for servicing and spare parts.
2024年11月25日
Balfe's Bikes - Sutton からの回答
Hi James. Glad we were able to fit you fenders for you (Particulalrly given the miserable weather we have had recently. Dave & Team Sutton
My 1979 Raleigh Chopper was checked and…
My 1979 Raleigh Chopper was checked and repaired and now rides like a dream
Thank you
2024年11月23日
Balfe's Bikes - Sutton からの回答
Hi Des. Glad your Chopper is back to its prime, I have to say my workshop team enjoyed working on such a design classic. Dave & Team Sutton
Really helpful
Really helpful, friendly staff, kept me updated about progress of rebuild and did a great job.
2024年9月23日
Balfe's Bikes - Sutton からの回答
Hi. I'm glad you were happy with the service you recieved and we look forward to serving you again soon. Dave & Team Sutton
Good customer service and professional.
2024年11月17日
Balfe's Bikes - Sutton からの回答
Hi Shelley. Thanks for the review and the kind comments. Hope to see you again. Dave & Team Sutton
Five stars for the shop and the mechanics
I've been using the Sutton branch for a few years now. I took my road bike in for a service and for them to have a look at some issues I had with it. They talked me through the repairs and priced everything up before I agree. The bike now rides perfectly.
2024年11月10日
Balfe's Bikes - Sutton からの回答
Hi Wayne. Glad to be of Service and hope your bike is running like new. Dave & Team Sutton
BalfeSutton -Top Service
Top Service
1. Advised against bearing refit because wheel rims potentially too thin, so putting safety before business.
2. Took time to find right BB for old bike plus old cranks, phoned to advise price before fitting, and charged standard price.
Proper old school service...thanks
2024年11月15日
Balfe's Bikes - Sutton からの回答
Hi Dario. Thanks so much for the review. Hlad we were able to find the right parts for your bike. Dave & Team Sutton
Prompt service at a good price
Prompt service at a good price. Checking with me before they carried out any extra work needed. Very clear feedback on what had been done.
2024年11月9日
Balfe's Bikes - Sutton からの回答
Hi Christopher. Thanks for taking the time to leave us a review. I am hlad you were happy with our service and look forward to seeing you again soon. Dave & Team Sutton
Balfe's Bikes - Sutton からの回答
Hi Thanks for the Review. Dave & Team Sutton
We were given great service and expert…
We were given great service and expert information to help us in our decision making. Thank you.
2024年11月6日
自発的なレビュー
Balfe's Bikes - Sutton からの回答
Hi Carolyn. Thanks for the review, hope to serve you again soon.
Dave & Team Sutton
Excellent service
Excellent, friendly customer service. I only needed new shoe cleats but they were fitted straight away.
2024年10月28日
Balfe's Bikes - Sutton からの回答
Thanks Martin, glad to have been of Service. Dave & Team Sutton
Balfe's Bikes - Sutton からの回答
Hi thanks for the 5* glad to have served. Dave & Team Sutton
Fault investigation
Good communication during investigation of the problem and prepared to discuss and review to ensure the correct solution.
2024年10月15日
Balfe's Bikes - Sutton からの回答
Hi Duckers. Thanks for the review glad we were able to sort your issues. Dave & Team Sutton
My son’s brake and saddle swap
Another bike looked after by Balfe’s in Sutton. Good friendly service. Sorted out a hydraulic brake cable and saddle swap (for my son’s bike) which wasn’t an easy job. He’s really looking forward to getting this bad boy back on the tracks! Highly recommend for any cycling requirements.
2024年10月25日
自発的なレビュー
Balfe's Bikes - Sutton からの回答
Hi. Thanks for the review, hope your son is still enjoying his bike. Dave & Team Sutton
Balfe's Bikes - Sutton からの回答
Hi Helen. Glad to have helped. Dave & Team Sutton
Two new inner tubes required
Needed two new inner tubes for my 29" MTB. Helpful friendly staff, knowledgeable about the products they sell with competitive pricing.
2024年10月13日
Balfe's Bikes - Sutton からの回答
Glad to help. Hope we can do so agon in the future. Dave & Team Sutton
Great advice and deal for my son’s bike…
Great advice and deal for my son’s bike last weekend. Originally was going to Evans but that was awful so came across this shop by accident and couldn't have been happier!
2024年10月13日
Balfe's Bikes - Sutton からの回答
Hi Tom. Thanks for the review glad we were a le to help, hope your son is enjoying his bike. Dave & Team Sutton
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