BallereTTe レビュー 

Ballerine bellissime e comode.
ho avuto un problema con un paio di scarpe e me le hanno cambiate immediatamente anche se le avevo usate.
servizio e qualità eccellente!!!!

Me encanta la calidad de estos zapatos y el diseño, volveré a comprar más
Ballerette Monti

Perfette bellissime

Il mio brand di ballerine preferito!
Alta qualità e soprattutto comode!!
Modelli sempre bellissimi e vari!

Ballerines très jolies et confortables.

Sono assolutamente entusiasta del mio acquisto! Finalmente ho trovato delle ballerine che non mi costringono a scegliere tra la comodità e un look curato. Il design è semplice ma incredibilmente elegante. Sono curate nei dettagli e si abbinano splendidamente a qualsiasi tipo di abbigliamento, dai pantaloni da ufficio ai jeans.

I truly want to like these shoes, but they run so small. A size 40 fits like a size 38. After placing an initial order for two pairs in my usual size (39) that were way too small, I exchanged one pair for a size 40 but had to take them off after 10 minutes because they hurt so much.

I didn't even return them bc the first return/refund/exchange process was such a hassle.

It took *51* days from placing the initial order (8/2) to receive a refund for one returned pair (9/19), then to receive the exchanged pair (on 9/22, size 40 - that once again, did not fit).

It took over two weeks to receive a basic return label by email to ship the return by mail from NY to NJ (requested Friday 8/8 - received Monday 8/25), and then following their receipt of the return on 9/2, it took over two weeks (and another follow-up email to customer service on 9/17) to receive a refund for one pair (9/19) and the exchanged shoes for the other pair (9/22).

It's a shame as the shoes look lovely on the site but reading the other reviews, they need to review their sizing and their customer service practices in the US.

Expédition rapide d’Italie vers la France.
Emballage, OK !
Qualité des chaussures au top !
Je recommande cette marque original et qualitatives.

Indossare le vostre calzature rende la giornata migliore!

First pair of shoes was too large for my normal size. I emailed customer service and they helped me to get them shipped back and a smaller size sent. After weeks and multiple failed delivery’s I finally got the replacement shoes but they were even larger than the ones I sent back.

Update: customer service has been in touch and helped sort delivery and return of the second pair of shoes. I recognised that in this case it is the failure of the delivery company and although quite painful customer service has responded promptly to help me resolve. Hopefully the replacement shoes fit as I do really like the shoes.

Sadly one of the pairs ordered was faulty , and had to be returned to Italy .
To be fair the customer service / contact was good .
They refunded me + the postage ..
Have also replaced the faulty shoes ..as a gesture of good will .

ho acquistato delle bellissime ballerine in rafia, che si sono subito dopo due volte rovinate, apprendendosi ai lati, sono rimasta molto delusa

Beautiful pair of shoes, great service even with a slight delay in delivery but I was kept informed.

Keine Schuhe geliefert bekommen ! Ich möchte mein Geld zurück !

Ich habe mehrere Paare zur Auswahl bestellt, ein Paar behalten und den Rest habe ich (auf eigene Kosten) zurückgesendet.
Leider habe ich mein Geld nicht zurück bekommen. Firma behauptet die Ware nicht erhalten zu haben. Die schriftliche Erklärung darüber (die von DHL nun verlangt wird) möchte Sie aber nicht unterschreiben und reagiert auf meine E-Mails nicht mehr.

Ballerine di cartone !
PESSIMA QUALITA‘. Scarpe difettose che si rompono subito.
Mia figlia ha acquistato un paio di ballerine nel loro negozio di Milano. Si accorge che hanno un difetto perché scricchiolano . Le riporta indietro dopo qualche giorno, ma la commessa insiste che è normale e che portandole il rumore sparirà e che se non sparisse, sarebbe meglio portarle da un calzolaio perché Ballerette non ne risponde (?)
Ci sembra assurdo, ma proviamo a farle vedere ad un calzolaio , che conferma che hanno un difetto di fabbrica perché si vede del cartone (?) che sta uscendo da sotto il rivestimento di pelle. Ci dice anche che per legge il venditore DEVE rispondere di un prodotto difettoso e ci consiglia di insistere con il venditore.
Torno io al negozio e la commessa dice che la collega che ha venduto le scarpe a mia figlia non lavora più lì e al massimo possono riconoscere uno sconto del 30% su un nuovo paio a prezzo pieno.
Ma siete seri ????

I agree with many of the other reviewers here.

The process to return the item (too large) was tortuous and involved several emails.

Six weeks later I have finally received a refund. I was told there would be a postage charge of £15 to return the shoes but £30 was deducted.

I'll steer well clear of this company in future.

Buyers beware!! This website is a scam and business is irresponsible. I returned a pair of poor quality wrong size shoes and did not receive the refund. When I contacted customer service, over a week later they said they were going to investigate. When I followed up with them over another week later, they never responded. Had to file a scam dispute via the credit card company to chase them down.

I have had problems with shoes I ordered. The first pair I liked but the size was too small. I tried to process a return via the online portal but received a notice that my order could not be found. I sent an email to customer service, and had to follow up twice. Finally I received an email with the return label I needed. Meanwhile I ordered the next larger size in the same style but I received a totally different shoe in a much smaller size. So…now I have to go through the process of requesting, and following up with them (!) to get a second return label. Then I will watch carefully to make sure I get a refund for both pairs. Ugh. Fortunately I paid with American Express so if I have any issues with my refund I will get them to chase after it. Overall a horrible experience.

I ordered a pair of shoes and unfortunately the size was wrong. I tried to use their website to issue a return/exchange and it had no record of the order number. I also emailed customer service multiple times and received no response. I agree with the other reviews- this has been the worst customer service. I would not order from this company.

Update: I eventually did get a response and I was able to return the shoes and have them send me the correct size. The correct size is great. Hoping the company is improving the customer service and return/exchange process because the shoes are very nice.