Bank5 has been nothing but helpful and supportive. They answered all my questions never making me feel uncomfortable or unworthy no matter how small of a customer I was. I wanted a savings account w... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
New to the bank so score could improve later but for now there are a couple of noticeable disappointments. 1) Takes forever for a transfer to be recognized in the account. Money flying through spac... もっと見る
企業が回答しました
Opening an online Bank5 Connect Money Market account went smoothly. Their customer service team was quite helpful. Their verification process was a bit complicated and took longer than I expected, thu... もっと見る
企業が回答しました
Great experience so far. This is the only bank I have found which offers 4% APY on a checking account with all of a debit card, FedNow and Zelle, but without any high minimum balance requirements. A... もっと見る
企業情報
さまざまな外部ソースから提供された情報
As an online-only bank, Bank5 Connect has low overhead costs, meaning we can offer more competitive rates on our products, which include checking accounts, savings accounts, and CDs. Bank5 Connect customers enjoy features such as direct deposit, external funds transfers, mobile banking, online banking, person-to-person payments, ATM fee reimbursements, e-statements, bill pay, debit card rewards, & more!
連絡先
4.2
ほぼ満足
932件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Great banking experience all around
Everything has been straightforward. Customer support is always pleasant and helpful. Although they aren't a local bank, they have local banks they work with for the times I need a cash machine
2025年4月16日
People-friendly, User-friendly.
For phone calls, real people are very friendly, courteous
and helpful. As well, the "virtual assistant" is very responsive. If it's truly virtual and not a real person, congratulations on making it seem real.
Easy to deposit, easy to withdraw when I'm ready.
2025年4月1日
回答に AI 支援を利用する場合があります詳細を表示
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
Customer Service is not their strong…
Customer Service is not their strong suit. One hand doesn’t appear to know what the other hand is doing.
To improve I believe more training in Customer Service may be needed.
It took multiple secure emails and two phone conversations to close a CD at maturity. Nothing should be this complicated especially when they were notified days prior of maturity instructions.
Our banking relationship ends this month after this experience.
2025年4月8日
Bank5 Connect からの回答
Hi Kathleen,
We apologize for your disappointment with our Customer Service. Although it does not make up for your frustration, please know your feedback has been communicated internally in order to improve our customer experience. A member of our Call Center team has reached out and left you a message to ensure you don’t have any outstanding concerns. Please don’t hesitate to reach out to us if you need additional assistance. We appreciate you taking the time to leave us a review.
Best,
Bank5 Connect
It was fairly easy to set up
It was fairly easy to set up, and it gives you the sensation that your information is safe.
2025年3月23日
People make the difference.
Excellent customer service. Any questions that I have are answered and any concerns that I have are addressed.
2025年3月25日
Bank 5 has not helped me at all and has…Trash
Bank 5 has not helped me at all and has allowed fraudsters to target my account and rob me.
2025年4月1日
Bank5 Connect からの回答
Hello,
We are sorry to hear about your frustration with Bank5 Connect. I understand our Contact Center has reached out to you multiple times and requested information on fraudulent charges. Our Contact Center Manager tried to reach you today but was not able to leave a voicemail on your phone system. Whenever is convenient for you, please reach out to us at 1-855-552-2655 so we can work with you to resolve the issue. We apologize again for this situation and look forward to hearing from you.
Best,
Bank5 Connect
Great Customer Service
They were there to help me with my questions and support my needs. I appreciate the help.
2025年3月25日
Best support of any business I've worked with
I live in the Midwest and have banked online with Bank5 for a decade. I'll never leave this bank. The customer service is the best not only at any bank, but any business I use regularly. The latest issue involved a somewhat complicated money movement issue, which I then managed to mess up. But Bank5 support and management quickly and professionally resolved it.
2025年3月18日
The customer service representative was…
The customer service representative was friendly and helpful in enabling me to understand and complete my transactions.
2025年3月18日
The representative was very helpful and…
The representative was very helpful and was able to supply me with the document I needed. Only 4 stars out of 5 because my request for a pdf of the document had not been responded to -- In was told to expect the pdf to be waiting for me on my account page.
2025年3月11日
Bank 5 excellent customer experience
Bank 5 representatives always answer my questions. They are always very professional as well. I like working with them.
2025年3月18日
customer service was helpful and knowleagable
easy to get the information i needed and the csr was great
2025年3月11日
Checking Check
When I made a significant and out of character large payment Bank5was quick to contact me and ask if it was legitimate. Very impressive
2025年3月11日
Customer friendly with favorable…
Customer friendly with favorable interest rates. I had some difficulty transferring my CD funds following maturity. This was because I was trying to transfer them to an external non-deposit account (another CD). I did not know this was an issue but after several secure email exchanges the problem was resolved.
2025年3月11日
Helpful service
2025年3月11日
Great bank to do service with
Great bank to do service with, they care deeply about their customers and the products they offer are competitive.
2025年3月4日
Easy to communicate via secure email to…
Easy to communicate via secure email to request certain services
2025年2月18日
I was able to speak with a…
I was able to speak with a knowledgeable human instead of robovoice.
2025年2月11日
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