Bank5 Connect レビュー 

It’s been a disaster. I set up my home bank for external transfer and validated it using their process. I made a large, unexpected cash purchased and wanted to move funds from Bank5 to my home bank. The vender they use for transfer has killed each attempt and requested proof of account ownership. How do they think I validated the account? But for Kim in customer service, I would have removed every penny from Bank5. They need a new company to manager external transfers. And they need to understand that they’re on a short leash. Any more issues and I’ll close my money market account.

Good good good

The phone is always answered by pleasant, helpful people.

Opening an online Bank5 Connect Money Market account went smoothly. Their customer service team was quite helpful. Their verification process was a bit complicated and took longer than I expected, thus 4 stars instead of 5. Their Money Market interest rates are good. Overall a nice experience.

I wanted to start a Money Market Account and fund it with funds from my Jumbo Savings account. I filled out all the forms and went to the funding page which in the instructions on that page gave funding from another Bank 5 account. However clicking on that Funding Source on that page yielded no option except transfer from an external account.
I then called Customer Service who apologized for the website problem and advised me to send a secure message with my account change request. The next day I got a response saying that they can not set up an account that way and that I had to go through the website. (Huh?!)
I called Customer service again and they confirmed that the only way to set up the account was through an external transfer.
so eventually I used the workaround of lending money from my external account; setting up the new account; transferring money from my Bank 5 Savings account; and then returning the borrowed money to my external account.
In the end in its convoluted way, it all worked out, so I gave the process two stars instead of one . But the system did not work as it said it should, and customer service did not know that it was not working, nor did they give me the correct instructions to fix it.

Bank5 has been nothing but helpful and supportive. They answered all my questions never making me feel uncomfortable or unworthy no matter how small of a customer I was. I wanted a savings account with a good annual percentage rate and the ability to easily access my money. Their money market account did just that. Free first order of checks, a debit card, and no monthly fees along with their app for my phone was a complete package for me. I will recommend them to all my friends and family.

Long wait time to speak to someone on the phone. On one call the connection was lost or I was hung up on...I don't know...but did I did not receive a call back. I had started the process of a wire transfer from my bank to fund my new account and my bank called me and asked why I wanted to do a wire transfer, did someone talk me into it and that I would be responsible if the funds went to the wrong place. This made me very nervous. I asked my bank rep how to know if a bank is legit. He told me to contact the FTC, the Secretary of State where the bank was located and the BBB. I found the FDIC bank finder. It could not locate Bank Five or Bank5 Connect. It did pull up a bank called FALL RIVER FIVE CENTS SAVINGS BANK that had the same headquarters address as Bank 5. I spoke to a rep at the MA division of Banks and they had no listing for Bank5Direct. I called my bank and requested the wire transfer be cancelled and I went online to Bank5Connect and requested my initial deposit be returned to me by check. I initially found Bank5Connect on BANKRATE.COM and NERD WALLET while researching banks that offered higher interest rates and good customer service. I decided to call FDIC after all of this and they were able to verify that Bank5Connect is "under the same umbrella" as Bank5 and Fall River Five Cents Savings Bank. So after all my consternation, it appears I should have proceeded with Bank5; however, I'm going to start my search again for a new bank to park some money.

Representative very professional

This bank is a great choice for me. App is user friendly!

No confirmed communication that the account was open. In my prior experiences, a written document with account number is mailed to the new account holder. No indication that my debit card would be arriving and when to to expect delivery. No instructions on how to connect an external account to Bank5Connect for future deposits, only regular payroll deposits.

They made the experience of moving my money very easy. I really appreciated being able to communicate with a real person when I needed to. Everything so far has been great as expected.

Employees are always knowledgeable, helpful and friendly. The unlimited insurance for my funds is a great bonus.

It’s not easy or navigable. I have to jump through hoops to transfer money or deposit money or do anything. I’ve had to call customer service 3 times to be able to do anything. I get secure but this is ridiculous.

Very easy to work with, clear and responsive communication.

It was easy enough to setup first opening payment with debit, but you had to go to external processor to link account after, the features to add external funds also takes to you to an external site, that is impossible to navigate back after you transfer, which majorly reduces ease of use, thought it's for money market funds so have to switch back is not a huge problem... (Multiple bookmarks work).

The few times that called needing help and guidance, it wasn't a long wait and the rep. helping me was always friendly and even better helpfull.

Easy to open up an account online and they verify with a Zoom meeting and my license. Excellent service.

Very easy to set up