Excellent customer service. We had an issue with one of the items. Lydia was really helpful and arranged a replacement which arrived really quickly. Thank you.
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I initially received the incorrect item, Bathroom House could not have been more helpful arranging a free pick up and for the correct item to be delivered the next day. Good selection of products at... ãã£ãšèŠã
Ordered a Bathroom House tap and some shower parts, prices very competitive. They arrived next working day, and quality was great. Very pleased with purchasing experience start to finish.
I ordered a thermostatic bath filler with shower attachment plus a bath waste / overflow attachment on 26 Feb for next day delivery. Despite all being in stock when ordered, when picked the waste was... ãã£ãšèŠã
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Bathroom House is a rapidly growing Omnichannel UK bathroom retailer, supplying branded products and in-house designs to suit all needs and tastes, offering Click & Collect and great delivery service nationwide and worldwide, supplying branded products and in-house designs. We are passionate about bringing real value into our customers' lives and businesses. One day it may be sending a replacement basin tap to one of our customers in the Highlands. The next day it may be supplying 120 bathroom suites to a Hilton hotel in London. No job is too big or small either way because we are passionate about providing the highest quality bathroom products for the home and commercial sectors. We are also committed to giving our customers the best prices possible. We continually check the market to help keep our prices competitive, which is excellent news for you. Not only do you receive unbeatable quality, but you also receive unbeatable prices! Our easy-to-navigate website has thousands of quality products, including modern bathroom suites, traditional bathroom suites, bathroom furniture, washbasins, bathroom taps, shower mixers, shower enclosures, bathroom heating, lighting, mirrors, kitchen taps, accessories, and plumbing parts. Once you have found the products you are looking for, we can offer excellent delivery options, including a next-day delivery service or click-and-collect from our trade counter. What's more impressive is the aftercare you receive should anything go wrong. Our dedicated customer care team will be available to help you.
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Unit 6, Hermes Road, Gillmoss Industrial Estate, Stonebridge East, L11 0ED, Liverpool, è±åœ
- 0151 458 0466
- hello@bathroom-house.co.uk
- www.bathroom-house.co.uk
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Very speedy dispatch of anti-scaleâŠ
Very speedy dispatch of anti-scale filter for instant hot water kitchen tap, and good price. Very easy to replace filter.
2026幎1æ15æ¥
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Bathroom-House.co.uk ããã®åç
Thank you for your kind feedback! Weâre really pleased to hear that the anti-scale filter arrived quickly and was easy to install. Itâs great to know youâre happy with both the quality and the price. If you ever need any further assistance, weâre always here to help!
Great Delivery service and qood qualityâŠ
Great Delivery service and qood quality of product
2026幎4æ26æ¥
Bathroom-House.co.uk ããã®åç
Thank you so much for your kind words! Weâre really glad you were happy with both our delivery service and the quality of the product. Your feedback means a lot to us, and we look forward to serving you again soon!
Rubbish Quality bad return process
Rubbish Quality bad return process
I purchased a concealed shower valve only to realise how rubbish quality it was when it arrived. I only had to open the 1st box containing the rain shower head which had gritty unsmooth edges. Definitely not for me.
Once a return request was sent had no reply even though they say they reply in 2 days.
Took issue with PayPal. BATHROOM House partial refunded me. Deducted £70. They have made a video recording of unboxing the return box. All i can say its the most pathetic thing I seen.
They have made out that the shower rail is damaged. In the video you can see the unboxer is strugging with the shower rail and its off the cameras view. This doesn't prove anything.
If you think this nonsense cant go any lower then your wrong. They say i tried to fit the shower rail. Bear in mind this is a concealed shower so 1st the valve would need fitting. Then the moisture borads would go on. Then the wall would be tiled. See my point. So i tried to fit the rail without even fitting the valve. OK. I think the stupidity speaks for itself.
Do yourself a favour and avoid. Many other reviews say the same thing. Obviously a recurring theme here.
Good companies dont have to write an essay when replying.
Thankyou to PayPal for refunding me the full amount. They saw sense.
2026幎3æ16æ¥
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Bought a small white towel rad
Bought a small white towel rad. Decent item as per the online picture and information. I Would use this shop again
2026幎2æ20æ¥
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Bathroom-House.co.uk ããã®åç
Thank you for your kind review! We're glad to hear the towel radiator met your expectations and matched the online description. Itâs great to know youâd shop with us againâwe really appreciate your support and look forward to serving you in the future!
Quick and helpful customer service
I changed my mind about a purchase and their customer service was quick and very helpful in organising an exchange.
2026幎4æ22æ¥
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Bathroom-House.co.uk ããã®åç
Thanks so much for your kind words! Weâre really glad to hear our customer service team could help you quickly and make the exchange process smooth. If you ever need anything else, weâre always here to help ð
Part was quick to arrive and serviceâŠ
Part was quick to arrive and service was great. Thank you.
2026幎4æ14æ¥
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Bathroom-House.co.uk ããã®åç
Thank you Carol for taking the time to leave a review. We really appreciate it! :-)
Shower hose
Shower hose
Very Fast delivery Easy to place order and good quality Product.
2026幎4æ23æ¥
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Bathroom-House.co.uk ããã®åç
Thank you for your great review! Weâre really pleased to hear you found the ordering process easy and that your shower hose arrived quickly. Itâs also great to know youâre happy with the quality of the product. We appreciate your feedback and hope to help you again in the future!
Cant fault anything
Cant fault anything. Easy to order, delivered quickly and works perfectly. The Hatton 3 way shower mixer is great with hot water from the combi boiler, so much better than an electric shower
2026幎2æ20æ¥
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Bathroom-House.co.uk ããã®åç
Thank you for the fantastic feedback! Weâre delighted to hear everything went smoothlyâfrom ordering to deliveryâand that your new shower is working perfectly. Itâs great to know the Hatton 3 Way Shower Mixer is performing so well with your combi boiler and making such a difference compared to your electric shower. We really appreciate you taking the time to share your experience!
Great company
Great company. Needed to order something. Telephoned and received good advice. Product despatched quickly. Well priced. Thank you
2026幎3æ12æ¥
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Bathroom-House.co.uk ããã®åç
Thank you for your kind words! Weâre really glad we could help you find what you needed and that our teamâs advice made the process easier. Itâs great to hear your order arrived quickly and met your expectations on price too. We truly appreciate your support and look forward to helping you again in the future!
Quick delivery
Had what we wanted and delivered in good time
2026幎1æ28æ¥
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Bathroom-House.co.uk ããã®åç
Thank you for your kind feedback! Weâre really pleased to hear that we had exactly what you were looking for and that everything was delivered promptly. We appreciate you taking the time to share your experience and hope to serve you again soon.
Very helpful and extremely reasonable
Popped in on the off chance they had a showroom. They do not, but the 2 staff were very helpful and advised they had what I was after in stock and went and got it for me. I was then shown exactly how to assemble my shower rail. The shower rail was very reasonably priced, more than 50% then I had seen elsewhere, and so far has been a really good purchase. Would highly recommend.
2026幎4æ15æ¥
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Bathroom-House.co.uk ããã®åç
Thank you so much for your fantastic review!
Weâre really pleased to hear that our team could help you out, even without a showroom, and get you exactly what you needed. Itâs great to know the advice and demonstration made things easier when assembling your shower rail.
Weâre also glad you found our pricing so competitive and that youâre happy with your purchase. Your recommendation means a lot to usâthank you for your support!
Ordered a shower rail kit and basinâŠ
Ordered a shower rail kit and basin mixer taps, delivery was quick and the quality is great!
2026幎2æ5æ¥
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Bathroom-House.co.uk ããã®åç
Thank you for your great review!
Weâre delighted to hear that your shower rail kit and basin mixer taps arrived quickly and that youâre happy with the quality. Thatâs exactly what we aim to deliver every time.
We really appreciate your feedback and hope to assist you again in the future!
Very happy with products such aâŠ
Very happy with products such a reasonable cost. When I received item I realised I had ordered the wrong mixer. The one we needed was not on website so called up spoke to someone straight away. was no problem sent back and they sent out replacement. I have been telling all friends and family how impressed I am with this company ð
2026幎4æ1æ¥
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Bathroom-House.co.uk ããã®åç
Thank you so much for your wonderful review!
Weâre really pleased to hear that youâre happy with the quality and value of our products. Itâs also great to know our team was able to quickly help you sort out the mixer and arrange a smooth exchangeâmaking things easy for our customers is always our priority.
We truly appreciate you recommending us to your friends and familyâthat means a lot to us! We look forward to helping you again in the future ð
Great looking products and great price
Great looking products and great price. We had a leaking part on the shower riser, emailed the company and they sent out a replacement part without any questions. Great service and will definitely use again.
2026幎3æ18æ¥
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Bathroom-House.co.uk ããã®åç
Thank you so much for your fantastic review!
Weâre delighted to hear that youâre happy with the look and value of the products. Itâs also great to know our team could quickly resolve the issue with your shower riser and get a replacement part out to you without any hassleâthatâs exactly the level of service we aim to provide.
We really appreciate your support and look forward to helping you again in the future!
Quick response fast delivery greatâŠ
Quick response fast delivery great products.
2026幎4æ28æ¥
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Bathroom-House.co.uk ããã®åç
Thank you for your fantastic review!
Weâre really pleased to hear you were happy with our quick response, fast delivery, and the quality of our products. Providing a smooth and reliable service is something we always strive for.
We truly appreciate your support and look forward to helping you again in the future!
Products arrived swiftly
Products arrived swiftly, as advertised and in great packaging so no damage
2026幎3æ12æ¥
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Bathroom-House.co.uk ããã®åç
Thank you for your great feedback!
Weâre delighted to hear that your order arrived quickly and exactly as expected. Itâs also great to know that the packaging did its job and everything reached you in perfect condition.
We really appreciate you taking the time to share your experience and hope to serve you again soon!
Great suppliers of bathrooms
Good people to work with, we only had bathrooms supplied from here, but everything was sorted quickly. Any hiccups were dealt with promptly.
2026幎1æ1æ¥
èªçºçãªã¬ãã¥ãŒ
Bathroom-House.co.uk ããã®åç
Thank you so much for your kind words and for taking the time to leave a review!
Weâre really pleased to hear that you had a positive experience working with us and that everything was handled quickly and efficiently. Itâs especially great to know that any hiccups were resolved promptlyâthatâs exactly the level of service we aim to provide.
We truly appreciate your support and hope to work with you again in the future!
Rubbish Quality bad return process
I purchased a concealed shower valve only to realise how rubbish quality it was when it arrived. I only had to open the 1st box containing the rain shower head which had gritty unsmooth edges. Definitely not for me.
Once a return request was sent had no reply even though they say they reply in 2 days.
Took issue with PayPal. BATHROOM House partial refunded me. Deducted £70. They have made a video recording of unboxing the return box. All i can say its the most pathetic thing I seen.
They have made out that the shower rail is damaged. In the video you can see the unboxer is strugging with the shower rail and its off the cameras view. This doesn't prove anything.
If you think this nonsense cant go any lower then your wrong. They say i tried to fit the shower rail. Bear in mind this is a concealed shower so 1st the valve would need fitting. Then the moisture borads would go on. Then the wall would be tiled. See my point. So i tried to fit the rail without even fitting the valve. OK. I think the stupidity speaks for itself.
Do yourself a favour and avoid. Many other reviews say the same thing. Obviously a recurring theme here.
Good companies dont have to write an essay when replying.
Thankyou to PayPal for refunding me the full amount. They saw sense.
2026幎4æ11æ¥
No problems
No problems, all delivered on time, and no damage delivery driver very good and the shower screen as advertised
2026幎4æ23æ¥
èªçºçãªã¬ãã¥ãŒ
Bathroom-House.co.uk ããã®åç
Thank you for your kind review! Weâre really pleased to hear everything arrived on time and in perfect condition. Itâs great to know our delivery driver made a positive impression, and that youâre happy with the shower screen. We appreciate your feedback and hope to serve you again in the future.
Waste of money
Ordered a shower riser for my shower valve but it didn't fit. Asked for a refund, staff said they'd try issue one but spent days on emails suggesting other products instead of a refund. I've ended up keeping the item which is no use to me and staff at this company wasted my time on calls. I would not recommend buying from them because you'll waste your money.
2026幎4æ16æ¥
èªçºçãªã¬ãã¥ãŒ
Bathroom-House.co.uk ããã®åç
Weâre sorry to hear that youâre unhappy with your experience.
From our review of your order, the issue raised relates to compatibility and the product is not suitable for your requirements. We understand how frustrating it can be when something doesnât fit. We have a sales team available that can advise on product sizes and compatibility prior to purchase. Our listings also have this information so that you can check compatibility prior to purchasing items with Bathroom House.
Your first contact with us regarding a return was made outside of the 14-day return and cancellation period. This means a refund was no longer applicable under standard return terms. However, despite this, we understand that you chose a product that was unsuitable for your requirements and offered to accept the item back as a gesture of goodwill and provide a credit note so you wouldnât be left out of pocket. Credit Notes are valid for 12 months from the purchase date.
We also took the time to suggest alternative options to try and help you find a suitable solution, rather than leaving you without support.
We appreciate that this may not have been the outcome you were hoping for, but we do aim to apply our policies fairly and consistently for all customers and go beyond your minimum consumer rights by offering to return the items outside of the 14 day period.
If you would still like to proceed with the return under these terms, please contact us directly and we will be happy to assist.
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