Bathroom Republic UK レビュー 

449
•
TrustScore 5段階評価の3

2.9

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち1の評価

It took an unacceptable long time to identify and obtain the component i required. it appears that in common with many on-line sites they are happy to sell you "a package" but unable to address the s... もっと見る

企業が回答しました

5つ星のうち1の評価

Avoid. Have spent over 2 months trying to get a faulty toilet cistern replaced. Take days to reply then I’m hit with delay tactics, one day told me an item will be dispatched, 2 weeks later asks me to... もっと見る

企業が回答しました

5つ星のうち3の評価

Product a very good quality at great prices. Delivery is pretty quick but a non existent customer service. Missing items from order and no response to emails or WhatsApp.......still waiting.

企業が回答しました

5つ星のうち5の評価

After ordering I wanted to change the delivery address. Contacted them and it was done instantly. Items arrived 2 days earlier than quoted. I won’t be fitting for 2/3 weeks as waiting for a plumb... もっと見る

企業が回答しました

企業情報

  1. 浴室リフォーム業
  2. バスルーム用品店
  3. ホーム センター

当該企業による記述

Bathroom Republic is an independent UK bathroom retailer offering bathroom furniture, accessories, and products for projects of all sizes. We aim to make shopping for your bathroom simple and convenient. Our range includes practical and stylish options for different homes, needs, and budgets. We deliver across the UK, with free standard delivery where available. We also offer free delivery on qualifying bulky-item orders over £200. Delivery charges, locations, and eligibility may vary, so please check the details on our website before ordering. Our customer service team is available to help with product questions, orders, and delivery enquiries. We value honest customer feedback because it helps us understand what we do well and where we can improve. If you have purchased from Bathroom Republic, we welcome a genuine review of your experience.


連絡先

2.9

まあまあ

TrustScore 5段階評価の3

449件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

ネガティブなレビューの 75%に回答しています

通常1週間以内に回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

2.9

すべてのレビュー

(449)

過去12か月のレビュー数: 37件

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち4の評価

Shower purchase from bathroom Republic

Contacted bathroom Republic regarding a shower , extremely helpful with all my questions, tried calling a couple of times unable to get through ( probably busy or bad timing ) so emailed instead Excellent at replying faultless in my opinion, Didn't have to wait long for a reply. Product was delivered earlier than requested , ( A mistake on there behalf ) queried something about shower & damaged packaging shower not damaged , Questions answered promptly. Would have marked 5 had it not been for delivered earlier than requested.
Would use again despite error with delivery. (This is my 1st time using bathroom Republic).
Pleased with product.

2023年3月14日
自発的なレビュー
5つ星のうち5の評価

Bathroom renovation

Hard working, helpful, reliable, trustworthy workmen. They gave advice and guidance on different methods and ways to help us with the renovation.

2023年3月15日
5つ星のうち5の評価

Had a great customer experiance

I had a couple of queries for my oine order and delivery date. They replied within an hour, answered all my questions, and delivery on the next day! Great customer service and bargain price, Thank you.

2023年3月1日
5つ星のうち5の評価

Purchased a shower cubicle

Purchased a shower cubicle. The cubicle was delivered as scheduled. The staff kept me updated until delivery. The cubicle is excellent quality and looks fantastic now installed. I rate this company as excellent and would definitely purchase from them again

2023年3月4日
自発的なレビュー
5つ星のうち1の評価

Poor customer service

I purchased a bidet douche from bathroom republic. The descriptions stated that it included “everything you need” however when we came to install it, there was no valve included. We then ordered a different model from bathroom republic. For the last 3 weeks I have been attempting to get a refund on the original item. Over the last 3 weeks I have emailed them 4 times, sent 3 messages on the contact us form, called 12 times and left 3 voice messages. I have note received a single response back from them and are yet to get a refund.

****UPDATE*****

Today I received an email back from bathroomrepublic. They denied receiving any emails from me even though I have proof of emails being sent. They made no mention of the phone calls and voice messages that were left. To try and weasel your way out of poor customer service is another indication of how bad they are! Further more they have told me I had a month to return an item and must return the item at my cost. It has been longer than a month because they have not responded to me! They know that for an item that’s only £50 I really won’t bother spending my money to return and take this up with the ombudsman. I would warn anyone from using them. Go to bathroom mountain instead or someone else! Honestly it’s not worth the headache!

2023年2月24日
自発的なレビュー
Bathroom Republic UK ロゴ

Bathroom Republic UK からの回答

Thank you for your feedback , I do apologise you haven’t had a response from us , all of our emails are answered within 24 hours , if you are able to send the screenshots to us of the emails you have sent to Infor@bathroomrepublic.co.uk we can look into this and help with arranging the return

5つ星のうち1の評価

Still waiting......

Placed an order for a replacement shower knob on 25/1/23 through the Ebay shop, all very swift at taking order and money, nearly 3 weeks later still not received it or had any useful communication inspite of my asking numerous times.
Like the previous comment - not under the 10 year guarantee - makes you wonder what is.

2023年2月14日
自発的なレビュー
Bathroom Republic UK ロゴ

Bathroom Republic UK からの回答

Thank you for your feedback. I am sorry to hear that you have not yet received your item

At Bathroom Republic we strive to resolve any issues that may arise and would like to amend this fault by offering you a solution.

Please email your dispute to info@bathroomrepublic.co.uk so we can get this resolved for you.

5つ星のうち1の評価

10 Year Warranty or NOT?

Purchased an item 2.5 years ago with a 10 year Warranty. After it developed faults and needed replacing, I contacted them and was told those parts aren't covered, they only have a 1 year Warranty. As there was several issues with the item, I asked which parts were actually covered by the 10 Year Warranty.
I was referred to their Terms & Conditions.
Purchased a full replacement item from a different company (or so I thought) only to find it was the same company operating under different names.
Found them very misleading. Item still listed as 10 Year Warranty with no exclusions but you have to read the T's and C's - obvious really (NOT)!

2023年2月1日
Bathroom Republic UK ロゴ

Bathroom Republic UK からの回答

Thank you for your feedback I do apologies that you have had an issue with your item all of our terms and conditions regarding the warranty are on each of our listings for all of our products which can be checked before any item is purchased

5つ星のうち5の評価

5 stars service from the staff

5 stars service from the staff, quick delivery. I will recommend Bathroom Republic and will use them myself in future projects.

2023年2月3日
Bathroom Republic UK ロゴ

Bathroom Republic UK からの回答

Thank you for taking the time to leave us 5 star feedback , we are so glad we could help!

5つ星のうち1の評価

Parcel arrived later than stated

Parcel arrived later than stated, i chased it on many ocassions - one person said they couldnt find my order despite receiving confirmation from them! Trying to return it but no answer on telephone to customer services, no replies to 3 emails either, awful company

2023年1月10日
自発的なレビュー
5つ星のうち1の評価

Wish I’d read the reviews before…

Wish I’d read the reviews before placing an order! Ordered on line. Had email to say delivery would be next day. Emailed at noon next day asking for rough time of delivery. Then get an email to say delivery is day after which was inconvenient. Tried to change it but was told had already been collected. Took several attempts to get through and customer service wasn’t very helpful at all. Save your money and go elsewhere. Why do companies assume delivery dates are acceptable without checking with customers first?? It’s so frustrating!!!!

2022年12月30日
自発的なレビュー

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