I ordered four tires and received the wrong size and brand tires. I contacted them which they asked for pics. I emailed them pics and waited about a week on what was gonna be done. Was finally emailed... もっと見る
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
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First off my experience was great!! My order was delivered right on time !! Easy check out easy look up of info, secondly, I made the mistake of ordering the wrong size, the customer service was easy... もっと見る
企業が回答しました
They promptly emailed me and assisted me in resolving my order issue. The wheels arrived swiftly, and I’m thoroughly satisfied with the entire experience. Everything fit perfectly on my car.
企業が回答しました
I was torn between a four star or five star. All in all it was a good experience. My only constructive advice would be to make it more know that an additional purchase is necessary in order to have al... もっと見る
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企業情報
当該企業による記述
BB Wheels is a small family-owned business located in Albany, Minnesota. We specialize in delivering wheels, tires & vehicle accessories anywhere in the lower 48 states. Our family takes pride in keeping our overhead low while buying directly from the manufacturer in large quantities in order to pass significant savings onto you, our valued customer. Our goal is simple, small-town personal service with high-quality products at prices that our big city competitors can’t beat. As a family-owned business, we know what it’s like to shop on a budget. Our mission is to become your preferred shopping destination for wheels, tires, and vehicle accessories.
連絡先
209 County Road 156, 56307, Albany, 米国
- 3203332155
- sales@bbwheels.com
- www.bbwheelsonline.com
ネガティブなレビューの 62%に回答しています
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Good customer service
Good customer service, good communication, they let me know every step of the way when my order would be here, actually got here a little earlier then expected, came in nice packaging, everything I expected was done on there end in a timely manor, definitely would recomend them to anyone and definitely would do buisnes with them again. Very satisfied and happy with how they run there ship. I didn’t want to write a review until I got my stuff and confirmed the fitting, so this is my honest opinion afterwards, get your wheels from here!

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The purchase was simple with good…
The purchase was simple with good pricing. Shipping of the product is prompt.

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Order my rims less then a week ago 24”…
Order my rims less then a week ago 24” massiv rims and they already here all came in perfect new shape box little beat up but no damage to rims Nate from sales was perfect helping me out thanks again boss

BB Wheels からの回答
Hello
Hello, greetings from Salem, Oregon, all the wheels they sell at their facilities are very cool. I would like them to promote me with some tires to be more of a promotion... but in short, they are an entrepreneurial company and I am looking forward to the product I ordered from them.

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We called about a different rim
We called about a different rim, but the person we talked to helped us find a better, much nicer, and much more in the realm of what we were looking for. The ones we called about, well we just kind of settled on. The rims that were suggested are cheaper than the ones we looked at. So it ended up as a win, win for us. He was super sweet and really knew his inventory. Having a dually really just made things difficult to find quality rims. With BB Wheels, and a great salesman made our purchase easy. Thank you BB Wheels.

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Just purchased 2nd set of tires
Just purchased 2nd set of tires, very easy to find what you want on this site.

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Website was easy to navigate
Website was easy to navigate. So was the chat and visualizer was very helpful

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Helpful customer service …
The customer service was great as they contacted me to ensure I recieved a good fitment on my car and provided me a variety of options in order to help improve my experience.

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This is the 5th wheel or tire purchase…
This is the 5th wheel or tire purchase I’ve made with BB Wheels, always good service, good prices, good quality & usually arrives quickly 👊🏻

BB Wheels からの回答
Definitely satisfied customer
Ordering was very easy with the website. The customer service representative was very helpful. I received a phone call to ask me about my order. While talking to the guy he informed me that some of the parts that I thought I needed in fact, I didn’t. So he helped me cancel my order and reorder the correct product for my cars. Definitely will continue to use!!

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Great Customer Service
Great customer service with my first time ordering. Best sale on tires.

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Very professional.
I wanted to make a change and the representative was patient and very helpful.

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Fraud
The company bbwheels ships out defective tires and makes the customer jump through hoops for replacements. Even after providing all the pictures on the hunter road force balancing machine with an index of over 125 and they deem them defective themselves. Yet Their process to get warranty replacements is ridiculously stupid. Plus they want the customer to pay for everything. Yeah, Let me just tie up a shops lift for over a week plus tie up my daily driver work truck which they don’t reimburse anything for plus want to charge the customer shipping and any difference in price on the new tires. BBWHEELS has the worst customer service ever. Do yourself a favor and Never buy from them. This issue has not be resolved and it’s been since the first week of December 2023!

BB Wheels からの回答
Your company was the only company that seem to want to help me
Your company was the only company that responded to my text message. I have looked at several other companies but no one seemed interested in helping me. A young man named Ian quickly responded and helped answer my question. I then called and spoke to a salesman named Nate. He help me with my purchase. Fast, prompt and very friendly. The price I loved and can't wait to get my wheels on my truck.

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Odd size tire at a good price and fast…
Odd size tire at a good price and fast shipping.

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