I ordered four tires and received the wrong size and brand tires. I contacted them which they asked for pics. I emailed them pics and waited about a week on what was gonna be done. Was finally emailed... もっと見る
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First off my experience was great!! My order was delivered right on time !! Easy check out easy look up of info, secondly, I made the mistake of ordering the wrong size, the customer service was easy... もっと見る
企業が回答しました
They promptly emailed me and assisted me in resolving my order issue. The wheels arrived swiftly, and I’m thoroughly satisfied with the entire experience. Everything fit perfectly on my car.
企業が回答しました
I was torn between a four star or five star. All in all it was a good experience. My only constructive advice would be to make it more know that an additional purchase is necessary in order to have al... もっと見る
企業が回答しました
企業情報
当該企業による記述
BB Wheels is a small family-owned business located in Albany, Minnesota. We specialize in delivering wheels, tires & vehicle accessories anywhere in the lower 48 states. Our family takes pride in keeping our overhead low while buying directly from the manufacturer in large quantities in order to pass significant savings onto you, our valued customer. Our goal is simple, small-town personal service with high-quality products at prices that our big city competitors can’t beat. As a family-owned business, we know what it’s like to shop on a budget. Our mission is to become your preferred shopping destination for wheels, tires, and vehicle accessories.
連絡先
209 County Road 156, 56307, Albany, 米国
- 3203332155
- sales@bbwheels.com
- www.bbwheelsonline.com
4.2
ほぼ満足
686件のレビュー
ネガティブなレビューの 62％に回答しています
通常1カ月以上経ってから回答
この企業のTrustpilot 利用方法
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The rims I need were easy to find on…
The rims I need were easy to find on this website. i bought 1 last year and needed 2 more and good thing they had them in stock! Also shipping is super fast!
2024年4月15日
自発的なレビュー
BB Wheels からの回答
Karla,
We are so grateful for your review. Thanks for sharing your rating with us and the community.
Thank you,
BB Wheels
BB Wheels からの回答
Steve,
We’re glad we could be of service and appreciate the kind words! Please see us again if there is anything else you need!
Thank you,
BB Wheels
BB Wheels からの回答
Jay,
We appreciate the great review and look forward to working with you again soon.
Thank you,
BB Wheels
BB Wheels からの回答
Samuel,
We appreciate the fantastic review and are glad we could be of service.
Thank you,
BB Wheels
BB Wheels からの回答
Timothy,
Thank you for taking the time to share this positive rating! We will make sure to share this with the team to let them know to keep up the amazing work.
Thank you,
BB Wheels
Everything was in order
2024年3月21日
自発的なレビュー
BB Wheels からの回答
Carl,
Thank you very much for sharing your experience with us.
Thank you,
BB Wheels
Pretty good customer service
I placed an order for wheels a few days ago thinking they’d fit. When I emailed customer service to double check, Nate advised me that they wouldn’t fit and helped me change my order before they were shipped out. He also helped me find the tires I wanted. I never received a confirmation email for my order for the tires so I spoke with Austin via chat and he was able to fix it manually so my order went through. Overall, everyone was very helpful and I’m super excited for everything to get here!
2024年3月18日
自発的なレビュー
BB Wheels からの回答
Cory,
We are so thrilled to hear that you had such a smooth experience with us and one of our brilliant agents!
Thank you,
BB Wheels
Easy to find part to fit my vehicle
2024年3月13日
自発的なレビュー
BB Wheels からの回答
Zachary,
We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.
Thank you,
BB Wheels
#1 Service Guaranteed…
Next day shipping and everything was correct!! Easy website to use… You couldn’t ask for any better service. Thank you again and I will be using you in the future to purchase wheels for customers.
2024年3月13日
自発的なレビュー
BB Wheels からの回答
Paul,
It is because of customers like you that we continue to improve as a business! Please come see us again soon.
Thank you,
BB Wheels
STEER CLEAR!!
STEER CLEAR!!! DO NOT GIVE THIS COMPANY YOUR MONEY!! order from a reputable site! BB’s website and sales rep Nate said the wheels would fit. They do not fit and when I called BB an incredibly rude “customer service” person named Sandra immediately told me this is not their problem and that I could buy spacers from them. I emailed her proof of my convo with Nate and she didn’t care. She couldn’t even be bothered to spell my name right. This company could care less about selling you the correct product. Save yourself the hassle. Order from someone else!
2024年3月12日
自発的なレビュー
BB Wheels からの回答
Prescott,
We’re sorry to hear you had a negative experience at our store. Our goal is always to provide excellent customer service, so we’re disappointed that we didn’t meet your expectations. Please know we are currently looking into this matter for you to see what the resolution can be.
Thank you,
BB Wheels
Have ordered 3 sets of tires from here…
Have ordered 3 sets of tires from here been amazing company and always fast shipping
2024年3月9日
自発的なレビュー
BB Wheels からの回答
Bryan,
We truly appreciate your continuous support and trust in us.
Thank you,
BB Wheels
A great waste of time.
I recently placed an order though BB Wheel for rims which they had no problem charging me for. 2 days later I get an e-mail informing me they were canceling my order and refunding my money "due to our anti-fraud system". As I look in my credit card account there is still no pending refund. This has been a great waste of time. I will be placing my order though a different business and steering clear of BB Wheel.
2024年3月8日
自発的なレビュー
BB Wheels からの回答
Kirk,
We’re sorry to hear that you had a bad experience. We appreciate your feedback. Looking into your order it does look like your refund was fully completed on 3/8/24. Some credit card companies do take up to 72 hours to show this on their statements. Do not hesitate to reach out for any further communication regarding this.
Thank you,
BB Wheels
BB Wheels からの回答
Gil,
We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know!
Thank you,
BB Wheels
The wheels that were suggested didn't and they tried too tell me I had to pay over $400 in fees.
The wheels that were suggested didn't fit. I found this out from les schwab during the time they were gettting delivered. So I refused the delivery because their expert's didn't know what they were talking about. BB Wheels tried to charge me over 400 dollars in fees for restocking and delivery refusal on a $500 order. Which to anyone with common sense seems egregious. If you suggest the wrong product and that product gets returned. The customer is not liable for anything including returns.
I will never ever shop hear again. So many other companies offering the same things.
See ya BB Wheels
RESPONSE: I will make a new post with screen shots. So everyone can see Danelle.
2024年3月3日
自発的なレビュー
BB Wheels からの回答
Hi Bryce,
We appreciate your feedback. It does look like you did place this order on your own without any help from any one on our sales team. There was no communiction records prior to your order. Unfortunately at the time of check out you did agree to the terms and condtions of refusal of deliveries which does include return shipping and restocking fees. We’re sorry for any inconvenience this may cause you.
Thank you,
BB Wheels
BB Wheels からの回答
Dan,
It is because of customers like you that we continue to improve as a business! Please come see us again soon.
Thank you,
BB Wheels
Great selection and price
2024年3月5日
自発的なレビュー
BB Wheels からの回答
Jason,
We are so thrilled to hear that you had such a smooth experience with us.
Thank you,
BB Wheels
Andy was on point
Andy was on point. He knew exactly what I wanted. He knew my vehicle and recommended the right products. He returned my calls and answered all my questions with patience and total respect. This is a family owned but professionalism is by far a hole in one.
2024年2月29日
自発的なレビュー
BB Wheels からの回答
Jeffrey,
We are so happy to hear you had such a good experience with Andy and that we were able to assist you in creating what you were looking for.
Thank you,
BB Wheels
It was quick and easy to find what i…
It was quick and easy to find what i wanted and the payment processing was easy
2024年3月3日
自発的なレビュー
BB Wheels からの回答
Mario,
Thank you so much for this lovely review, we are so happy to hear you had such a good experience with us.
Thank you,
BB Wheels
BB Wheels からの回答
Dennis,
It absolutely makes our day to hear that you had such a good experience with us.
Thank you,
BB Wheels
Received the wrong tires
I ordered crosswind 265/70 r17 At tires (4) $139.78 each.
After receiving them from FedEx I noticed the tires are the wrong brand but the right size, I received Travelstar Ecopath AT SUV tires. Kind of itching my head about that one how am I supposed to put the little tiny tires on my big Chevy Silverado? Good question huh.
I will admit it only took 2 days to receive my new "wrong" tires to get here. They shipped from Kalamazoo Michigan to Iowa.
2024年2月25日
自発的なレビュー
BB Wheels からの回答
Jamison,
Thank you for bringing this to our attention. Please reach out to our team if you see there is a mistake made.
Thank you,
BB Wheels
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