I ordered four tires and received the wrong size and brand tires. I contacted them which they asked for pics. I emailed them pics and waited about a week on what was gonna be done. Was finally emailed... もっと見る
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First off my experience was great!! My order was delivered right on time !! Easy check out easy look up of info, secondly, I made the mistake of ordering the wrong size, the customer service was easy... もっと見る
企業が回答しました
They promptly emailed me and assisted me in resolving my order issue. The wheels arrived swiftly, and I’m thoroughly satisfied with the entire experience. Everything fit perfectly on my car.
企業が回答しました
I was torn between a four star or five star. All in all it was a good experience. My only constructive advice would be to make it more know that an additional purchase is necessary in order to have al... もっと見る
企業が回答しました
企業情報
当該企業による記述
BB Wheels is a small family-owned business located in Albany, Minnesota. We specialize in delivering wheels, tires & vehicle accessories anywhere in the lower 48 states. Our family takes pride in keeping our overhead low while buying directly from the manufacturer in large quantities in order to pass significant savings onto you, our valued customer. Our goal is simple, small-town personal service with high-quality products at prices that our big city competitors can’t beat. As a family-owned business, we know what it’s like to shop on a budget. Our mission is to become your preferred shopping destination for wheels, tires, and vehicle accessories.
連絡先
209 County Road 156, 56307, Albany, 米国
- 3203332155
- sales@bbwheels.com
- www.bbwheelsonline.com
4.2
ほぼ満足
686件のレビュー
ネガティブなレビューの 62％に回答しています
通常1カ月以上経ってから回答
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wrong size wheel
Beware!
They sent me wrong size wheel, not what I ordered and would not accept the fact even after I sent pics and size marking from original and new wheel. To get refund, they want me to ship it to back to Canada, pay 25% restocking fees and should not been mounted. How could you know it’s not as per specs until you mount?
2025年3月14日
自発的なレビュー
fast service and correct part shipped
2025年5月3日
自発的なレビュー
BB Wheels からの回答
We’re glad to hear everything arrived quickly and that you received the correct part. We appreciate your business and look forward to assisting you again!
Thank you,
BB Wheels
Everything was excellent! Came sooner than expected.
It was better quality than what I thought. I loved it a lot. Thank you for your service.
2025年4月30日
自発的なレビュー
BB Wheels からの回答
Edgar,
We’re thrilled to hear everything exceeded your expectations—from the fast delivery to the quality of the product. That’s exactly the experience we strive to provide. We truly appreciate your support and look forward to serving you again in the future!
Thank you,
BB Wheels
I ordered the rim on Friday and got it…
I ordered the rim on Friday and got it next day. Amazing
2025年4月26日
自発的なレビュー
BB Wheels からの回答
Andrew,
Thank you for your review!
We’re glad to hear your order arrived so quickly and that you had a great experience. We appreciate your business and look forward to helping you again in the future!
Thank you,
BB Wheels
Order came fast with no notification…
Order came fast with no notification that it was even being delivered. Amazing job you do.....
2025年4月17日
自発的なレビュー
BB Wheels からの回答
Savannah,
Thank you so much for your kind words! We're thrilled to hear your order arrived quickly. We'll work on improving delivery notifications, but we're so glad you’re happy with the service!
Thank you,
BB Wheels
I am 100% disabled veteran with two…
I am 100% disabled veteran with two TBI’s and often make errors. The error in this order was caught by their department and discussed over the phone and quickly corrected which saved me a Galactic amount of headache
2025年4月15日
自発的なレビュー
BB Wheels からの回答
William,
Thank you so much for your kind words and for sharing your experience. We’re truly honored to have been able to assist you, and we’re glad we could help make things easier. Your service and sacrifice mean a great deal to us, and we're always here to support you however we can. Don’t hesitate to reach out anytime—we’ve got your back!
Thank you,
BB Wheels
The best online experience
Thanx and a Big shout out to BBWHEELS!!!! WOW! The best prices for quality products. Easy to navigate website with placing orders which was shipped the very next day. Then the tracking link was available almost immediately! I’m glad i found this business on the google search.. i will be recommending this business for family and friends. Thank you ☺️
2025年4月6日
自発的なレビュー
BB Wheels からの回答
Elize,
Wow—thank you so much for the awesome shoutout! We're thrilled to hear you had such a smooth experience from start to finish. It means a lot that you found us through Google and are recommending us to your family and friends. We truly appreciate your support and can’t wait to help you again in the future!
Thank you,
BB Wheels
Abuslty amazing company they r fast at…
Abuslty amazing company they r fast at getting u ur products and there communication is outstanding
2025年4月3日
自発的なレビュー
BB Wheels からの回答
Leanna,
Thank you so much for your amazing review! We're thrilled to hear you had a great experience with our service and communication. We truly appreciate your support and look forward to serving you again soon!
Thank you,
BB Wheels
BB Wheels からの回答
Tim,
Thank you for your kind words! I'm glad I could provide helpful support. If you ever need assistance again, don’t hesitate to reach out.
Thank you,
BB Wheels
Entregas muy rápidas y seguras
2025年3月31日
自発的なレビュー
BB Wheels からの回答
Franky,
Thank you for your review! We're glad you appreciated our fast and secure deliveries. We look forward to serving you again.
Thank you,
BB Wheels
BB Wheels からの回答
Chris,
Thank you for your feedback! We're sorry for the initial issue, but we're glad Shannon was able to take care of it for you. We appreciate your business and are always here to help!
Thank you,
BB Wheels
The order was placed and verified
The order was placed and verified. Received confirmation of the order and was advised of an item that was not needed and was issued a refund. Great customer service.
2025年3月21日
自発的なレビュー
BB Wheels からの回答
Paul,
Thank you for your review! We're glad to hear you had a smooth experience and that our team could assist you with your order. We appreciate your support and look forward to serving you again!
Thank you,
BB Wheels
Always an easy experience !!!!!!
2025年3月22日
自発的なレビュー
BB Wheels からの回答
Greg,
Thank you for your review! We're glad to hear you always have an easy experience with us. We appreciate your support and look forward to serving you again!
Thank you,
BB Wheels
It was esay to use your online website…
It was esay to use your online website and I got stuff from you before
2025年3月16日
自発的なレビュー
BB Wheels からの回答
Adam,
Thank you for your review! We're glad to hear that you found our website easy to use and appreciate your continued support. We look forward to serving you again in the future!
Thank you,
BB Wheels
Great company to buy from.
Fast shipping and friendly customer service. Great prices too. I would highly recommend making your purchases from BB Wheels. I've been in the automotive repair industry since 1992. This company is top notch!
2025年2月24日
自発的なレビュー
BB Wheels からの回答
Brian,
"Thank you for your fantastic review and recommendation! We truly appreciate your support and kind words. It means a lot coming from someone with your experience in the automotive industry. We look forward to serving you again!"
Thank you,
BB Wheels
BBWHEELS make it easy to find the part…
BBWHEELS make it easy to find the part you need and are quick at shipping!
2025年2月23日
自発的なレビュー
BB Wheels からの回答
David,
Thank you for your kind words! We're glad to hear that you found what you needed easily and that our shipping met your expectations. We appreciate your support and look forward to serving you again!
Thank you,
BB Wheels
3 flawed rims
This place is ridiculous. And so unprofessional. If I was able to give a zero, I would. Don't buy any rims or nothing with this bogus company. The worst experience i ever had.i bought four new rims. I got 2 flawed rims. Then I had to wait awhile for an investigation. Everything was so confusing. Their system sucks! Then I sent the one rim back, and then they mailed me back another damaged rim.I ended up taking partial cash back for the one rim with a scratch on it which I shouldn't have done! I told Sandra from customer service to speed up the process. I would keep the one flawed rim that had paint splash on it. She didn't say anything.I sent the one rim back with scratch. They said it was the wrong rim sent back. I said mail it back, because I wanted to part ways with this joke of a company. Then Sandra said I had to pay for shipping. I said since I didn't mail back the other rim that was damaged with paint splash. They would have had to mail me back a replacement for that one, so use that shipping for the wrong one. Sandra said that's another department you would have to deal with. Who cares they are all affiliated. What's the big deal.terrible system. This company wouldn't work with me. I wouldn't be writing this review right now if they would of mailed me four new rims with no damage. Then they blamed it on the mailing system. Always excuses.
2024年12月27日
自発的なレビュー
BB Wheels からの回答
Richard,
We’re sorry to hear that you feel this way. Our team worked diligently to assist you by providing return labels, issuing a credit, and even helping facilitate an exchange with an outside vendor. We understand that the process may not have been as smooth as you’d hoped, but we did everything we could to resolve the situation fairly. While shipping carriers can sometimes cause unexpected issues, we strive to make things right for our customers. If there’s anything else we can do to help, please don’t hesitate to reach out.
Thank you,
BB Wheels
Super easy to deal with
Very easy to call and verify fitment and inventory before ordering. Shipped very fast. Friendly and helpful CS representative.
2025年2月7日
自発的なレビュー
BB Wheels からの回答
Joey,
Thank you for your wonderful review! We're so glad to hear that our team made it easy for you to verify fitment and inventory, and that you had a fast shipping experience. We truly appreciate your kind words about our customer service team and look forward to assisting you again!
Thank you,
BB Wheels
Easy navigation through the site
Easy navigation through the site, and unbeatable prices!
2025年2月16日
自発的なレビュー
BB Wheels からの回答
Clayton,
Thank you for your great review! We're glad you found our site easy to navigate and our prices unbeatable. We appreciate your support and look forward to serving you again!
Thank you,
BB Wheels
2nd time I ordered from bb
This is the 2nd time i ordered from BB. The first time I ordered 5 tires for my trailer last summer. Unfortunately I hit some angle iron on the highway and put a 2 inch hole in the tire. I just ordered 1 more from them. Their prices are great and the shipping is very fast. Highly r recommend them
2025年2月9日
自発的なレビュー
BB Wheels からの回答
Jeff,
Thank you for your continued support! We're sorry to hear about the tire mishap but glad we could get you a replacement quickly. We appreciate your recommendation and look forward to serving you again in the future. Safe travels!
Thank you,
BB Wheels
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