I ordered four tires and received the wrong size and brand tires. I contacted them which they asked for pics. I emailed them pics and waited about a week on what was gonna be done. Was finally emailed... もっと見る
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
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First off my experience was great!! My order was delivered right on time !! Easy check out easy look up of info, secondly, I made the mistake of ordering the wrong size, the customer service was easy... もっと見る
企業が回答しました
They promptly emailed me and assisted me in resolving my order issue. The wheels arrived swiftly, and I’m thoroughly satisfied with the entire experience. Everything fit perfectly on my car.
企業が回答しました
I was torn between a four star or five star. All in all it was a good experience. My only constructive advice would be to make it more know that an additional purchase is necessary in order to have al... もっと見る
企業が回答しました
企業情報
当該企業による記述
BB Wheels is a small family-owned business located in Albany, Minnesota. We specialize in delivering wheels, tires & vehicle accessories anywhere in the lower 48 states. Our family takes pride in keeping our overhead low while buying directly from the manufacturer in large quantities in order to pass significant savings onto you, our valued customer. Our goal is simple, small-town personal service with high-quality products at prices that our big city competitors can’t beat. As a family-owned business, we know what it’s like to shop on a budget. Our mission is to become your preferred shopping destination for wheels, tires, and vehicle accessories.
連絡先
209 County Road 156, 56307, Albany, 米国
- 3203332155
- sales@bbwheels.com
- www.bbwheelsonline.com
4.2
ほぼ満足
686件のレビュー
ネガティブなレビューの 62％に回答しています
通常1カ月以上経ってから回答
この企業のTrustpilot 利用方法
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Overall a good experience
I was torn between a four star or five star. All in all it was a good experience. My only constructive advice would be to make it more know that an additional purchase is necessary in order to have all you need in the one shipment. I realize you offer the installation kit as an option at the end but you should give that a little more attention throughout the process. In my case it was mandatory that I get the new lugnuts and center ring but when I made my choice of rims, it said it was guarenteed to fit my car.
2025年8月22日
自発的なレビュー
BB Wheels からの回答
Chris,
We’re glad to hear your overall experience was positive. We also appreciate your suggestion regarding the visibility of additional items like installation kits, lug nuts, and center rings. Your input is very valuable, and we’ll work on making these options more prominent during the ordering process to avoid any confusion in the future.
We’re happy you received the correct fit in the end and hope to provide an even smoother experience next time!
Thank you,
BB Wheels
Good customer service and prompt delivery.
Called to confirm the item I wanted to order was still in stock since it stated 1 left. It was so I went ahead and submitted the order. Item was shipped quickly and I received it the following week. Great service. Tracking number didn't work but received the item very quickly.
2025年8月14日
自発的なレビュー
BB Wheels からの回答
We’re glad we could confirm your item was in stock and get it shipped out quickly. We apologize for the trouble with the tracking number but are happy it arrived promptly. We appreciate your business and look forward to serving you again!
Thank you,
BB Wheels
You guys are great!!
You guys are great!!! Ordered my tires on a Friday and got them on Saturday. Great price and amazing on shipping. Thank you!
2025年8月15日
自発的なレビュー
BB Wheels からの回答
Kevin,
We’re thrilled to hear your tires arrived so quickly and that you’re happy with the price and shipping. We truly appreciate your support and look forward to helping you again!
Thank you,
BB Wheels
BB Wheels からの回答
We’re glad we could provide the exact custom wheel you were looking for. We appreciate your business and look forward to serving you again!
Thank you,
BB Wheels
First timer on BB Wheels
First time buying online from BB Wheels and it went great. Especially having different options on payment plans was very helpful.
2025年8月4日
自発的なレビュー
BB Wheels からの回答
Cord,
We’re thrilled your first experience ordering online with BB Wheels went smoothly. It’s great to hear our payment plan options made things easier for you. We appreciate your business and look forward to helping you again in the future!
Thank you,
BB Wheels
Placed my order on 7/29 at around 8pm…
Placed my order on 7/29 at around 8pm its now 8/3 and my order still has not been shipped out then on 7/30 i had a team member named brennan and he says they dont ship tires out within 2-3 days that it takes up to 7 days for them to ship but i see everyone else reviews saying theres shipped out in 2-3 days and here it is 5 days later and mine still have not shipped out then brennan went on to try and cancel my order when i never said i want to cancel my order even after telling him that if i needed to make any changes to my order that i could do it my self on the website
2025年7月30日
自発的なレビュー
BB Wheels からの回答
Will,
It sounds like there was a miscommunication regarding your order and shipping timeline. While we aim to ship most orders within 2–3 business days, certain items or high demand periods can occasionally extend this to up to 7 days. We apologize if this wasn’t clearly communicated.
Thank you,
BB Wheels
Customer Service was friendly and took…
Customer Service was friendly and took time to research answers didn't know.
2025年7月29日
自発的なレビュー
BB Wheels からの回答
Robert,
We’re glad our team could assist you and take the time to find the answers you needed. Your feedback means a lot, and we look forward to helping you again in the future!
Thank you,
BB Wheels
I bought 4 chrome rims from them
I bought 4 chrome rims from them. I only use them during the summer time. I clean and store them properly & they are getting rusty. I called company about this. The company refused to compensate me. These are brand new only used for 1 year. Do not buy from these people. Customer service was very rude.
2025年7月17日
自発的なレビュー
BB Wheels からの回答
Karyn,
We’re sorry to hear about your experience.
We want to clarify that pitting or surface rust on chrome rims is a common occurrence over time and, unfortunately, is not covered under the manufacturer’s warranty. Even with proper seasonal use and storage, environmental factors like moisture, road salts, and cleaning products can affect chrome finishes.
We always aim to provide clear information about what the warranty covers and how to care for chrome rims to help prevent issues. We apologize if our communication came across as rude—that is never our intention, and we’ll take your feedback to improve our customer service.
Thank you,
BB Wheels
Excellent service
Excellent service and wheels were delivered as promised in great shape. Highly recommend.
2025年7月15日
自発的なレビュー
BB Wheels からの回答
Fred,
We’re glad to hear your wheels arrived on time and in great condition, and that our service met your expectations. We truly appreciate your recommendation and look forward to helping you again in the future!
Thank you,
BB Wheels
They had what i needed when i needed…
They had what i needed when i needed it! Def 5 stars.
2025年7月1日
自発的なレビュー
BB Wheels からの回答
Harry,
We’re thrilled we could get you exactly what you needed when you needed it. Your 5-star rating means a lot to us, and we look forward to serving you again!
Thank you,
BB Wheels
BB Wheels からの回答
Mark,
We’re glad everything arrived on time and as requested, and that the instructions were clear. We appreciate your business and look forward to helping you again!
Thank you,
BB Wheels
Great price and fast shipping!
2025年6月26日
自発的なレビュー
BB Wheels からの回答
Kyoung,
We’re glad you’re happy with the pricing and speedy shipping. We appreciate your business and look forward to serving you again!
Thank you,
BB Wheels
BB Wheels からの回答
Damian,
We’re glad to hear you received quick responses and fast shipping. We appreciate your support and look forward to serving you again!
Thank you,
BB Wheels
BB Wheels is great
BB Wheels has great prices, great options, and is family owned and operated. This is the second purchase from them, and wouldn't think twice to order from them again.
2025年6月7日
自発的なレビュー
BB Wheels からの回答
Cedric,
We truly appreciate you choosing BB Wheels again—it means a lot to us as a family-owned business. We’re glad to hear you’re happy with our pricing and selection, and we look forward to helping you with your next purchase!
Thank you,
BB Wheels
Beware
Beware! They charge a 25% restocking fee. Wont do business with these people again.
2025年6月6日
自発的なレビュー
BB Wheels からの回答
Veronica,
Our restocking fee policy is clearly outlined on our website and is agreed to at the time of purchase and prior to initiating a return. These fees help cover the costs associated with processing returns, including inspection, repackaging, and vendor charges.
We always aim to be as transparent as possible and encourage customers to review return details before completing a purchase. If you have any questions or would like us to review your specific situation, we’re happy to help further.
Thank you,
BB Wheels
Online website was easy to navigate and…
Online website was easy to navigate and rim selection was easy.
2025年6月3日
自発的なレビュー
BB Wheels からの回答
Troy,
We’re glad to hear you found our website easy to navigate and the rim selection process simple. We appreciate your support and hope to assist you again in the future!
Thank you,
BB Wheels
Very happy!
If i ever need new wheels i will be purchasing from BB wheels again! I had to change my order, and they were very quick to change it for me, and the shipping was very quick. They offer a piece of mind insurance to cover your damaged wheels from 1-3 years! I am very satisfied as a customer as i felt that i was taken care of!
2025年5月4日
自発的なレビュー
BB Wheels からの回答
Caleb,
We’re glad we could quickly assist with your order change and get everything shipped out to you without delay. It’s great to hear that our protection options also gave you added peace of mind—that’s exactly what they’re there for. We truly appreciate your support and are happy to know you felt well taken care of. We look forward to helping you again when you’re ready for your next set of wheels!
Thank you,
BB Wheels
I had a pleasant experience ordering…
I had a pleasant experience ordering from bbwheels, very fast shipment and my
Rims look amazing! Excellent customer service!
2025年3月4日
自発的なレビュー
BB Wheels からの回答
Jennifer,
We’re glad to hear you had a pleasant ordering experience and that your rims arrived quickly and look amazing. It’s also great to know our customer service met your expectations. We truly appreciate your support and look forward to helping you again in the future!
Thank you,
BB Wheels
Great customer service and fast…
Great customer service and fast shipping process! Would definitely recommend!
2025年5月14日
自発的なレビュー
BB Wheels からの回答
James,
We’re glad to hear you had a great experience with both our customer service and shipping speed. Your recommendation means a lot to us—we truly appreciate your support and look forward to helping you again in the future!
Thank you,
BB Wheels
Great service
Great service. Made it possible to get the wheels, when we thought that we couldn't get them. Thank you.
2025年5月8日
自発的なレビュー
BB Wheels からの回答
Darlene,
We’re really glad we could help you get the wheels when it seemed like it wasn’t possible—that’s exactly what we’re here for. We appreciate your trust in us and look forward to helping you again down the road!
Thank you,
BB Wheels
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