It's been so long I've forgotten her name but the lady who helped me find the right bed for me was both lovely, and helped me find exactly what I needed, I've never slept better. Great experience fro... もっと見る
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Perfect customer care in store. Delivery men were lovely, friendly and polite. All the packaging was taken away. Perfect service and a wonderful new bed! Very happy indeed.
From the first time I walked into the shop, I was made to feel a valued as a customer. Customer service was really great no matter what I asked, it was answered and explained to me a great service.
The staff member (Jon) who helped us did a fantastic job, gave us great advice and didn't put any pressure on us. The only reason this isn't 5 stars is due to the delivery. The delivery team de... もっと見る
企業が回答しました
企業情報
Bensons For Beds - Ashford について
当該企業による記述
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
連絡先
Unit 1 Gallagher Retail Park, TN23 7DH, Ashford, Kent, 英国
- 1233646246
4.9
優良
486件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
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Tom was very nice friendly told me…
Tom was very nice friendly told me everything about the bed how it works and the delivery what was going to happen and that I would get a text message and a phone call also about the extra care that I took out and how that works.
2026年4月4日
自発的なレビュー
Bensons For Beds - Ashford からの回答
We're so glad that you found the information about the bed, delivery process, and extra care plan helpful and that you had a friendly experience. Thanks for your positive feedback!
Good customer service
2026年4月2日
Bensons For Beds - Ashford からの回答
Thank you! 😊 We’re really pleased to hear you had good customer service. Your feedback is much appreciated,
Megan | Customer Care Specialist⭐
Knowledgeable salesman
Knowledgeable salesman. Was not pushy. Once we decided, he tried finding us all eligible discount. 0% really helpful. The delivery date booking was easy. The delivery guys were efficient, polite and courteous. They were careful and clean.
2026年4月3日
Bensons For Beds - Ashford からの回答
Thank you for your great feedback! 😊 We’re delighted to hear the salesperson was knowledgeable, not pushy, and helped find all the discounts—including the 0% finance. It’s also great to know delivery booking was easy and that the delivery team were efficient, polite, and respectful. We really appreciate you sharing your experience,
Megan | Customer Care Specialist🛌
Large showroom with a wide range and…
Large showroom with a wide range and helpful sales staff.
Delivery was on time
2026年3月30日
Bensons For Beds - Ashford からの回答
Thank you for your feedback! 😊 We’re glad to hear you found the showroom spacious with a wide range to choose from, and that our sales staff were helpful. It’s great to know delivery was on time too. We really appreciate you sharing your experience,
Megan | Customer Care Specialist⭐
Bensons For Beds - Ashford からの回答
Thank you for your feedback! We’re delighted to hear you’re satisfied and that our enthusiastic salesperson made your experience a positive one 😊
Your satisfaction means the world to us,
Megan | Customer Care Specialist
Bensons For Beds - Ashford からの回答
Thank you! 😊 We’re delighted to hear you had another excellent experience. Your continued support really means a lot to us! ⭐
- Megan | Customer Care Specialist ✨
Great service.
Kay Lee was extremely helpful and very friendly. She made it all an enjoyable shopping experience. She was both polite and knowledgable about products. This is the third time we have shopped at Bensons and we would definitely come back.
2026年3月31日
Bensons For Beds - Ashford からの回答
Thanks so much for the lovely feedback! 😊 We’re thrilled to hear Kay Lee made your shopping experience enjoyable—she’ll be over the moon to read this. Third visit and counting… we can’t wait to welcome you back to Bensons again soon,
Megan | Customer Care Specialist✨
A great experience
It was like the old days when you went to purchase an item and the sales team took their time with you, caring. sharing their experience and giving you time to consider your options, to the point of delivery where the team kept up to date with their progress.
All in all a great experience, would highly recommend Bensons for Beds.
2026年3月25日
Bensons For Beds - Ashford からの回答
Thank you for such a wonderful review Mrs Buckles! 😊 We’re delighted to hear you enjoyed that “old‑school” level of care, with time, experience, and clear communication all the way through to delivery. Your recommendation means a lot to us — enjoy your new bed,
Megan | Customer Care Specialist✨
Great service
Friendly knowledgeable staff willing to answer questions and made to feel a valued customer.
2026年3月6日
Bensons For Beds - Ashford からの回答
Thank you for the lovely feedback! 😊 Great to hear our team were friendly, knowledgeable, and happy to answer all your questions. We’re delighted you felt like a valued customer — that’s exactly what we aim for,
Megan | Customer Care Specialist✨
Tom at the Ashford branch was Brilliant was so very…
Coming the Ashford branch was so very helpful and knowledgeable...he took me through being confused to being able to make a decision...very good indeed
2026年3月22日
Bensons For Beds - Ashford からの回答
Thank you! Wonderful to hear the team at our Ashford branch were so helpful and knowledgeable. Glad they helped turn confusion into a confident decision — really appreciated!
- Megan at Customer Care💜
Kaylee was a great
Kaylee was a great and was a great help in helping us choose the right mattress for us, nothing was to much trouble.
2026年3月24日
Bensons For Beds - Ashford からの回答
Thank you for leaving this review for us! We’re so glad Kaylee was such a great help in finding the right mattress for you. Nothing is ever too much trouble for our team — we really appreciate your kind words,
Megan at Customer Care💜
Have used Benson for Beds before and…
Have used Benson for Beds before and always had fantastic customer service, John was magnificent. We knew the parameters of what we wanted when we walked in by looking at their website. John helped us along the way to make the best decisions about mattress and colours of headboard and base and kept us within our budget.
2026年3月21日
Bensons For Beds - Ashford からの回答
Thank you so much for giving us 5 stars! We’re delighted to hear you’ve had fantastic service with us before, and that John was magnificent this time too. It’s great that you came in with a clear idea and he could help you choose the perfect mattress, colours, and base — all while keeping to your budget. We really appreciate your loyalty and for choosing us,
Megan at Customer Care🌟
From the salesperson to the delivery…
From the salesperson to the delivery people it was a great experience- everything as promised- I would recommend
2026年3月19日
自発的なレビュー
Bensons For Beds - Ashford からの回答
Thank you so much Jacqui! We’re thrilled to hear your experience—from the salesperson to the delivery team—was smooth and exactly as promised. We really appreciate your recommendation,
Megan at Customer Care✨
Very professional
Very helpful in helping to choose our new bed. Kept up to date with regards to delivery and respectful delivery team.
2026年2月22日
Bensons For Beds - Ashford からの回答
Thank you so much for giving us 5 stars Mr Pettit! We’re glad to hear you had helpful support choosing your new bed and were kept well informed about delivery. It’s great to know the delivery team were respectful too. This made our day,
Megan at Customer Care! 😊🛏️
Pleasant experience.
To start, an amazing showroom, 110 beds on a spacious display. We spoke to Jon who proved to be very knowlegeable on beds and matresses and we knew what we wanted and left with Jon to e-mail us a full quote. A brief discussion in the car resulted in our returning to the showroom and ordering the bed without waiting. Jon was very good throughout the proceedings,
2026年3月18日
Bensons For Beds - Ashford からの回答
Wow — 110 beds and you found the perfect one! Love that Jon made everything smooth and easy, from the showroom chat to sealing the deal. Thanks for the brilliant feedback,
Megan at Customer Care! 😄🛏️
Excellent start to finish
I recently purchased two bed and two mattresses and the entire experience was exceptional- largely thanks to Wendy in Ashford. From the moment we walked in, she was welcoming, professional, and incredibly knowledgeable. She took the time to understand exactly what we were looking for.
Thanks to her guidance, we chose the correct beds and mattresses that has completely improved our sleep quality. There's extremely well built and comfortable, The iGel nanotech 3000i mattress is a must buy.
Customer service like this is rare- patient, knowledgeable, and genuinely helpful.
2026年3月16日
Bensons For Beds - Ashford からの回答
Thank you so much for your wonderful review! We’re delighted to hear your experience was exceptional, and it’s fantastic to know Wendy in our Ashford store made such a positive impression.
Exceptional customer service is something we’re passionate about, and it’s wonderful to hear you felt supported, informed, and never rushed.
Thank you again for choosing us, and we hope you enjoy many nights of comfortable, restorative sleep,
Megan at Customer Care
Bensons For Beds - Ashford からの回答
Thank you for giving us 5 stars! We’re so glad you had a great experience — we really appreciate your feedback,
Megan at Customer Care💤
Purchasing the beds at the Ashford…
Purchasing the beds at the Ashford store, I had an excellent experiences, lots of information and advice for choosing the right beds for us.
Setting up the beds
Brad and Morgan were excellent throughout the whole process from taking the beds away and building the new ones. They were very hardworking, professional and all times.
2026年3月8日
Bensons For Beds - Ashford からの回答
Thank you so much for your wonderful review! I’m really pleased to hear you had such an excellent experience at our Ashford store, and that the team were able to give you plenty of information and advice to help you choose the right beds — that’s exactly what we aim for.
If there’s anything more we can help with, please feel free to get in touch,
Megan at Customer Care
Very happy with the bed choice
Very happy with the bed choice, John the salesman was very helpful. The delivery was on time, n they delivered it very professionally
2026年3月6日
Bensons For Beds - Ashford からの回答
Thank you so much for your lovely review! I’m really pleased to hear that you’re very happy with your new bed choice and that John was so helpful during your visit. It’s great to know your delivery arrived on time and was handled professionally too.
Sleep well,
Megan at Customer Care
Great service from the start to end
Great service from the start to end, very present staff at Ashford
2026年3月8日
Bensons For Beds - Ashford からの回答
Thank you so much for your lovely review! I’m really pleased to hear you received great service from start to finish, and that the staff at our Ashford store were so pleasant throughout your experience. That’s exactly what we aim to provide.
If there’s anything more we can help with, please feel free to get in touch,
Megan at Customer Care
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