The service from the staff was incredible. Bryan helped find a suitable mattress that would fit my budget and liking, and even arranged my mattress to be held in storage until I wanted to pick it up.... もっと見る
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レビュアーのコメントを見てみましょう
What an exceptional service from Benson For Beds. We could not fault them. They were absolutely excellent from the point of sale to the final delivery. Luke, the Sales Manager in Aylesbury was so kind... もっと見る
企業が回答しました
We bought a new king size mattress. The price was little higher and there wasn’t much discount available for us in my view, considering that we paid for delivery and again for removing the old mattres... もっと見る
Both Ashley, instore, and the delivery guys were very helpful but only the mattress could be delivered due to the base arriving broken into the distribution centre. Customer service did all they co... もっと見る
企業情報
Bensons For Beds - Aylesbury について
当該企業による記述
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
連絡先
Unit 5 Vale Retail Park, HP20 1DH, Aylesbury, Buckinghamshire, 英国
- 1296336103
4.8
優良
237件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
The sales advisor in the store was very…
The sales advisor in the store was very knowledgeable and did not pressurize us into a sale. The after sales experience was also good with the company keeping us informed at all times on the progress of our order. The delivery team was also prompt and efficient.
2026年1月31日
Bensons For Beds - Aylesbury からの回答
Thank you so much for your lovely feedback Stephen! 😊 We’re delighted to hear your sales advisor was knowledgeable and gave you plenty of space without any pressure. It’s also great to know you felt well‑informed throughout the process and that our delivery team were prompt and efficient. We really appreciate you choosing us,
Megan at Customer Care
Great service from beginning to end!
Great service from beginning to end!
Bensons for beds are awesome! Their sales staff offer the best non biased advice and we've ended up with the most lovely looking and comfortable bed.
They kept us extremely well informed with regular text messages and emailed updates when they issued a firm delivery date and ETA.
On the day prior to delivery, the drivers called to check that we would be ready for delivery. They also called on the day to confirm the time.
All in all, I'm glad to have given Bensons another order for a new bed and would not go elsewhere for when the time comes around to replace the bed we now have.
2026年1月31日
Bensons For Beds - Aylesbury からの回答
We're happy to hear that you received great service from beginning to end and that you are pleased with your new comfortable bed. It's great to know that you were well-informed with regular updates. Thank you for your continued support,
Megan at Customer Care
Excellent service
Excellent service from Faz (Bensons, Aylesbury). She knew when to let us browse and when to come over to offer advice. She was knowledgeable and very helpful.
2026年1月25日
Bensons For Beds - Aylesbury からの回答
We're happy to hear that you received excellent service! It's great knowing our team member knew when to offer advice and was knowledgeable and helpful. Thanks for your review.
Sales and delivery team both very…
Sales and delivery team both very helpful and friendly.
2026年1月20日
自発的なレビュー
Bensons For Beds - Aylesbury からの回答
We're glad to hear that our sales and delivery teams were both helpful and friendly! We appreciate your positive feedback.
Worst place if you are thinking to buy…
Worst place if you are thinking to buy a bed and matress .
They charge you 20 % on return
If its a combined purchase , the 20 % for everything you brought.
Worst experience ever
2026年1月22日
自発的なレビュー
Bensons For Beds - Aylesbury からの回答
Thank you for taking the time to leave your feedback. I’m really sorry to hear about your experience — I completely understand how frustrating it must be when a bed doesn’t fit as expected.
Our returns policy does include fee's if our items dont fit in your property. However, we always aim to make sure customers are fully informed of this at the point of sale, and I’m sorry if this wasn’t clear for you.
I am sorry for the disappointment caused. Thank you again for sharing your experience,
Megan at Customer Care
Really helpful service
Really helpful service , very patient gave us lots of time to make a decision.
2026年1月19日
Bensons For Beds - Aylesbury からの回答
We appreciate you sharing your experience. We are happy to hear that our service was helpful and that we gave you ample time.
Good quality bed and mattress at a…
Good quality bed and mattress at a reasonable price. Loads of choice in their showroom, good advice whilst trying to choose and no hard sell.
Delivered when agreed, good communication, friendly delivery drivers. Delivered the bed and mattress to the room.
2026年1月17日
Bensons For Beds - Aylesbury からの回答
We're happy to hear you found a good quality bed and mattress at a reasonable price. It's great to know you appreciated the showroom selection, helpful advice, and the delivery service. Thank you for your positive feedback.
Bensons For Beds - Aylesbury からの回答
We appreciate your kind words! We are happy that you experienced excellent service from the beginning to the end.
Ashley was really knowledgeable and…
Ashley was really knowledgeable and helpful with helping us choose the right bed and mattress. He was also very patient and understanding as we had a one-year-old with us. Great service can’t wait for our bed to arrive.
2026年1月2日
Bensons For Beds - Aylesbury からの回答
Thank you so much for the wonderful review Miss Earl! 😊
We’re delighted to hear that Ashley was knowledgeable, helpful, and so patient while you chose the perfect bed and mattress — especially with a little one in tow!
We’re thrilled you had such a great experience, and we can’t wait for your new bed to arrive too. If you need anything at all in the meantime, we’re always here to help.
Best Wishes,
Megan at Customer Care
The lady was very helpful and my…
The lady was very helpful and my purchase was done quickly and expertly
2026年1月3日
Bensons For Beds - Aylesbury からの回答
We appreciate you sharing your experience. We're so happy to hear that our staff was helpful and your purchase was quick and expertly done! Thank you for your positive review – Lauryn at Customer Care 💜
Bensons For Beds - Aylesbury からの回答
We're so happy we could quickly assist you in selecting the right mattress. Thank you for your positive feedback; we appreciate it. Thank you for your positive review – Lauryn at Customer Care 💜
Unfortunately I ordered a small double…
Unfortunately I ordered a small double mattress by mistake which should have been a double!!!!!!
When realising my mistake I returned to the shop the following day and told the manager.
The manager and staff were absolutely brilliant and told me not to worry as they will arrange an exchange and try to deliver before Exmas
This was achieved at no extra charge for the new matress, delivery and collection of the old one to be returned!!!!
If this is the normal after service that your company provide i congratulate you and thank you
Rest assured I would recommend Bensons over and above all other companies
Again my sincere thanks I can't thank you enough
2025年12月20日
Bensons For Beds - Aylesbury からの回答
We’re so pleased to hear our team turned a tricky situation into a stress-free experience! Quick action, no extra charges, and getting everything sorted before Christmas is exactly the level of care we aim for. Thank you for your kind words and recommendation – it means so much! 💜 Thank you for your positive review – Lauryn at Customer Care
I have purchesed from Bensons For Beds…
I have purchesed from Bensons For Beds twice now. The assistants on both visits has been friendly, welcoming ans very helpful. There tracking system on day of delivery is excellent, and the driver phoned half an hour before delivery. I can't fault my experience with Bensons. Would highly recomend.
2025年11月30日
自発的なレビュー
Bensons For Beds - Aylesbury からの回答
We're happy to hear that you found our assistants friendly and helpful during both visits! It's great to know that our tracking system and delivery process met your expectations. Thank you for your recommendation.
– Thank you, Jess- Team Bensons
Great experience
The staff was very helpful in guiding me to the right mattress , very pleased
2025年11月25日
Bensons For Beds - Aylesbury からの回答
Wow what an amazing review! We really appreciate the time taken to leave this feedback for us. You deserve nothing less than a great night’s sleep! - Team Bensons
Brilliant experience
Our experience of shopping for a new orthopaedic mattress was enhanced by Luke. He was helpful and informative, which helped us make a decision. Luke also, explained the full process throughout from the purchase to the delivery.
2025年11月12日
Bensons For Beds - Aylesbury からの回答
We appreciate you sharing your positive experience with us Deborah. We're happy to hear that our team member was helpful and informative while assisting you with your orthopaedic mattress purchase, and that the full process was explained.
We're always here if you need anything else,
Megan at Customer Care
Great experience and now a good nights sleep.
From the shop experience to the delivery everything went smoothly. Delivery made when they said they would with great communications, old bed and mattress removed as requested.
2025年11月5日
Bensons For Beds - Aylesbury からの回答
We’re so pleased everything went smoothly from start to finish Richard! Great communication and hassle-free delivery are exactly what we aim for, and we’re glad the old bed and mattress removal made things even easier for you.
Thank you for an amazing review – Lauryn at Customer Care 💜
Staff in the shop very helpful and…knowledgeable
Staff in the shop very helpful and knowledgeable
Good choice of bases and mattress’s
Overall a good experience
Thank you
2025年11月3日
Bensons For Beds - Aylesbury からの回答
We appreciate your positive feedback! We're happy to know that our staff was helpful and knowledgeable and that you found a good selection of products.
We’d love to serve you again in the future.
Megan at Customer Care
friendly staff
2025年10月29日
Bensons For Beds - Aylesbury からの回答
Thank you for your kind words! We're so glad to hear our team made a positive impression. We believe that a warm, friendly approach makes all the difference, and it's great to know that came through in your experience. If there's anything more we can do for you, we're always happy to help!
Megan at Customer Care!
Very helpful and friendly a nice choice…
Very helpful and friendly a nice choice of beds
2025年10月19日
自発的なレビュー
Bensons For Beds - Aylesbury からの回答
We are happy to hear that you found our team helpful and friendly, and that you liked our selection of beds. Thank you for your feedback,
Megan at Customer Care
Bensons For Beds - Aylesbury からの回答
We are so happy to hear that you found our service efficient and friendly. Thank you for sharing your positive experience with us! – Lauryn at Customer Care 💜
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