Extremely helpful from start to finish. I tried my mattress for several days and decided it wasn't quite right for me. I got in touch with Bensons and I am now going back to the shop to choose a dif... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
Extremely helpful from start to finish. I tried my mattress for several days and decided it wasn't quite right for me. I got in touch with Bensons and I am now going back to the shop to choose a dif... もっと見る
企業が回答しました
Great service on delivery and communication regarding delivery . Great customer service in store aswell. Only thing we were a little disappointed about was we had to pay two separate delivery charges... もっと見る
企業が回答しました
Second Staples mattress of this type from Bensons. All natural material composition apart from pocket springs. Mattess with softer topper just needs rotation not flipping. Pleasant, helpful staff in s... もっと見る
企業が回答しました
The store was clean, tidy, well lit with plenty of room to move around. Product descriptions were easy to read. Sue, our salesperson was an absolute delight. Listening to what we wanted, then giving e... もっと見る
当該企業による記述
Former Rodds Electrical, Braunton Road, EX31 1GE, Barnstaple, Devon, 英国
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Popped in just to look as our current mattress was so uncomfortable- we were given great advice and tried several different mattresses with no pressure or time constraint at all. So glad we went in as I thought a ‘medium’ would suit us best but turns out ‘firm’ is far more comfortable for us! Brilliant sales guy - smooth, easy transaction with so much advice too…..delivery in 4wks! Thank you Bensons
The delivery men hid the damage to the outer packaging by leaning it against the wall - this subsequently hid the damage to the headboard. After delivery was three hours later than expected , this just adds insult to injury. If they had explained it was damaged I would be less annoyed than I am now.
Susan at Barnstaple store was very knowledgable, I wanted a super king but after discussion I discovered super king divan split lengthways for transportation ( rather than divan splitting widthways ) and my dimensions of hallway from doorway would mean it would be impossible and that would be my fault, we went for king size with zip in middle mattress, as a mattress would still need to be bent to get upstairs, and again an expensive spring mattress could not do that. thankfully Susan’s knowledge stopped me making a big expensive mistake
Connor was very helpful from the time I walked into the store. I told him my requirements but that I had no idea what would be best for me. He showed me a number of different mattresses explaining the benefits of each. He did not rush me as I went between suggested mattresses a number of times before settling on the one I wanted. Once chosen he suggested different added options and dealt with all the paperwork quickly. I am now looking forward to the delivery of my new mattress.
The member of staff who served us was excellent and took his time to explain everything and wasn’t pushy for a sale. Really nice guy
I was greeted the minute I walked through the door and was shown several beds but didn't feel rushed. The assistant answered all my questions thoroughly and explained the procedures fully
Your customer adviser, Susan, was welcoming and helpful without being pushy. She clearly explained the features of different mattresses and encouraged us to try them by lying on them. She then left us alone to enable us to do this and discuss the products between ourselves. When we decided to purchase a mattress, she took us through the ordering and delivery process clearly.
We visited the Barnstaple store to view beds , mattresses and bedroom furniture. Both Connor & Sue were very helpful & knowledgeable on all their products and services. Once we had checked against costs of competitor's we ordered two Ottoman beds on a black friday deal at a fantastic price with 0% interest.
Many thanks to Sue & Connor for making the process simple and faultless.
Very knowledgeable staff, understood our requirements and advised options. Explained everything clearly. Fantastic
Susan was most helpful and informative to us and made sure our choice of bed was what we wanted.
If only everyone was as help full things would be so much easier.
The sales lady, Susan, offer very good help and advice without any feeling of being pressured
Sue was very helpful and patient, great expertise on products.
Nothing was too much trouble.
The person who served us was pleasant, helpful and knowledgeable
Great customer service. We visited the shop as we needed a new mattress, The assistant had a deep knowledge of their range and the different firmness ratings. It only took 30 minutes to go through these with him and and ordered a Tempur medium mattress with the added bonus of -10% and two free pillows!
We were made to feel important as soon as we walked in.Darren was very helpful and informative throughout the process.
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We spoke with conner , and he made our experience extremely easy ,he new about all the products we brought, nothing was to much trouble for him.
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