We were helped by a really knowledgeable and friendly guy (apologies I can't recall his name) he really asked questions to get to know our sleeping habits and requirements and spent time making sure w... もっと見る
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レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
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Stuart at the Basingstoke store was very knowledgeable, and help me pick out the right mattress and base for my Dad’s needs, what we needed wasn’t easy as I had very specific measurements from the reh... もっと見る
企業が回答しました
Friendly and informative service and quick and efficient delivery. I am very happy with our new bed and would definitely use Bensons again.
Nice to have a store to look at products rather than just pictures online. Received useful information on products and shown variations on colours and sizes. Felt no pressure to buy and given lots of... もっと見る
企業が回答しました
企業情報
Bensons For Beds - Basingstoke について
当該企業による記述
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
連絡先
Units 9b & 10a, St Michaels Retail Park, RG22 4AN, Basingstoke, Hampshire, 英国
- 1256336208
4.7
優良
391件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
A perfect repeat performance
We returned to the same sales team following our previous purchase of a bed and mattress for another mattress because of the excellent experience the first time. We were not disappointed! A different sales person and an equally thorough and pleasant experience.
2026年3月29日
Bensons For Beds - Basingstoke からの回答
Thank you for coming back to us Susan! 🛏️✨ We love hearing that your second visit was just as smooth and pleasant as the first — even with a new salesperson. Enjoy your new mattress, and we’ll be here whenever you need us again,
Megan | Customer Care Specialist🌟
The girls in the Basingstoke branch were ace
The girls in the Basingstoke branch , Marie? We both utterly brilliant! Un pushy and helpful.
They need more commission! They deserve it. Am excited to receive my mattress!
Thank you
2026年3月28日
Bensons For Beds - Basingstoke からの回答
Thank you so much for the lovely feedback Claire! 😊 We’re delighted to hear Marie and the Basingstoke team were so helpful and refreshingly no‑pressure — we’ll definitely pass on your kind words. We’re excited for you to receive your new mattress too… happy sleeping ahead,
Megan | Customer Care Specialist✨
Good service all round. Helpful knowledgeable people who are…
Helpful, knowledgeable people who are willing to spend time to ensure that we got the right product for our needs instead of just being in a hurry to sell something to us.
2026年3月23日
Bensons For Beds - Basingstoke からの回答
Thank you for the lovely review! We’re so pleased to hear our team took the time to help you find exactly the right product for your needs. No rushing, no pressure — just honest, helpful guidance. We really appreciate your feedback,
Megan | Customer Care Specialist💜
friendly and efficient service from…
Friendly and efficient service from start to finish including the in shop service
2026年3月27日
Bensons For Beds - Basingstoke からの回答
Thank you for the lovely feedback! 😊 So glad the service was friendly and efficient from start to finish — including in‑store. We really appreciate it,
Megan | Customer Care Specialist✨
We were warmly welcomed by Lucia
We were warmly welcomed by Lucia. She walked with us around the store explaining what was available.
Her knowledge helped us to make a quick decision.
First time we have shopped and Bensons and would definitely recommend them
2026年3月24日
自発的なレビュー
Bensons For Beds - Basingstoke からの回答
Thank you! Wonderful to hear Lucia gave you such a warm welcome and helped guide you through the options with her great knowledge. We’re delighted your first visit to Bensons was such a positive one — and we really appreciate the recommendation,
Megan at Customer Care💤
OK Ok OK OK OK
2026年3月21日
Bensons For Beds - Basingstoke からの回答
OK sounds good — thanks for the review Mr Smith!
We appreciate your review,
Megan at Customer Care😊
The perfect bed, cant improve on oerfection. I am not offiliated with them
The perfect bed. Would highly recommend Benson for Beds. Best bed i have ever had. Nothing to difficult to find. Great quality too. Greatest sleep ive had in a long time.
Great care taken when delivering.
Cant see how they could do any better.
Great sleep too. So happt with my bed.
2026年3月13日
Bensons For Beds - Basingstoke からの回答
Wow — the perfect bed and the best sleep? 💤✨ That’s what we love to hear! We’re thrilled everything from choosing your bed to delivery hit the mark. Enjoy every dreamy night in your new setup,
Megan at Customer Care
The whole process from sales (Maria) to…
The whole process from sales (Maria) to delivery was professional, helpful, courteous and efficient. Couldn’t have had a better experience.
2026年3月13日
Bensons For Beds - Basingstoke からの回答
Phil,
We're happy to hear that the entire process, from sales to delivery, was professional, helpful, courteous, and efficient for you. We appreciate your feedback!
Team Bensons
Maria in the shop was really helpful…
Maria in the shop was really helpful with guiding us to the bed and mattress we wanted.
2026年3月7日
自発的なレビュー
Bensons For Beds - Basingstoke からの回答
Thank you for your lovely review! We’re really pleased to hear that Maria was so helpful in guiding you to the bed and mattress that were the right fit for you. It’s great to know she made the experience smooth and supportive.
If there’s anything else we can help you with, please feel free to let us know,
Megan at Customer Care
Bensons offers a 40 day exchange but…
Bensons offers a 40 day exchange but they do not tell you that if there is a price increase in the same mattress you need to pay in the difference in the price . We asked to exchange the mattress from a medium to a firm. The mattress went up by £300 in 16days
2026年3月1日
自発的なレビュー
Bensons For Beds - Basingstoke からの回答
Judy Scorer,
We appreciate your feedback and are sorry to hear about the price difference you experienced during your exchange. We'll review this internally to see how we can improve our communication regarding price adjustments during exchanges.
Team Bensons
Bensons For Beds - Basingstoke からの回答
Katherine,
We appreciate your feedback and are so glad to hear you found our staff friendly and knowledgeable, and that the mattress met your expectations!
Team Bensons
Fantastic service
Went to our local Benson for beds in Basingstoke today.
What amazing service from Maria she was so friendly and helpful nothing was too much trouble.
Excellent service and well done.
2026年3月4日
自発的なレビュー
Bensons For Beds - Basingstoke からの回答
Donna Stevens,
We're so happy to hear about the amazing service you received! It's great to know that our staff member was friendly and helpful and that nothing was too much trouble. Thanks for your feedback.
Team Bensons
Thank you Tom
We went into the store with particular needs and a budget. Tom who served us knew where to point us towards recommendations of what to try and was amazing throughout the buying process by answering all and any questions we had. He made sure we knew all the details before we made a purchase and made sure we got the best deal possible.
2026年2月5日
自発的なレビュー
Bensons For Beds - Basingstoke からの回答
Lucy Morphew,
We're happy to hear that you received such great assistance in our store! It's wonderful that our team member provided recommendations and ensured you had all the details to make the best purchase. Thank you for your positive feedback.
Team Bensons
We were served my Maria and she was…
We were served my Maria and she was incredibly knowledgeable. We were also served by Lucy as well
2026年3月1日
自発的なレビュー
Bensons For Beds - Basingstoke からの回答
Georgette Dark,
We're happy to hear that you found the service incredibly knowledgeable. We appreciate you taking the time to share your positive experience with us.
Team Bensons
The whole experience started in the Showroom
The whole experience started in the Showroom. Very knowledgeable and very helpful staff who couldn’t be more helpful.
The delivery was very well executed,again by great people and on time.
2026年3月1日
Bensons For Beds - Basingstoke からの回答
Jim Fomes,
We appreciate your positive feedback! We're so glad to hear that you found our showroom staff knowledgeable and helpful, and that your delivery was well-executed and on time.
Team Bensons
Exactly what we were looking for!
Tom (? Basingstoke) was incredibly helpful, and really listened to our situation and what we were looking for. He was so patient and knowledgeable, it really made a huge difference. Granted we had spent a few weeks already researching and testing mattresses at various retailers but it was extremely useful to have his thoughts which also confirmed ours. In all of the Bensons we'd visited, the staff were always polite, friendly and not pushy for a sale, it just makes the experience more relaxed and ultimately useful.
2026年2月22日
自発的なレビュー
Bensons For Beds - Basingstoke からの回答
Thank you for your lovely review! We’re so pleased Tom could guide you with patience, expertise and a really personal approach. It’s great to hear that his advice supported the research you’d already done, and that your visits to other Bensons stores were just as friendly and pressure‑free. We’re thrilled the experience felt relaxed and genuinely helpful from start to finish.
Megan at Customer Care🙌
Bensons For Beds - Basingstoke からの回答
We appreciate you sharing that our staff was helpful and easy to deal with! We are so glad you had a great experience.
Stewart - Team Bensons
An EXCELLANT experience
This was an excellent process from start to completion. The instore salesman was friendly and professional and provided clear advice. The delivery crew arrived early (not a problem for me) and rang me to let me know when they were enroute. Both men were friendly and treated my property respectfully.
2026年2月19日
Bensons For Beds - Basingstoke からの回答
We're glad to hear the process was excellent from start to finish. It's great that the salesperson was friendly, professional, and provided clear advice, and the delivery crew were friendly and respectful of your property. Thank you for your positive review – Lauryn at Customer Care 💜
Very pleased with the mattress and the…
Very pleased with the mattress and the service
2026年2月16日
自発的なレビュー
Bensons For Beds - Basingstoke からの回答
We appreciate you sharing! We're so glad you're very pleased with the mattress and the service you received from our team. Thank you for your positive review – Lauryn at Customer Care 💜
Bensons For Beds - Basingstoke からの回答
We're happy to hear about the very good service you received in the shop! We appreciate you sharing your positive experience with us.
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