Bensons For Beds - Beckton レビュー 

Great customer service and good product all around

Excellent shop service

Unhappy experience with my purchase. I was informed that my instalment plan application had been rejected — something I was not made aware of during the purchase process. Unfortunately, this rejection has now affected my credit score.
As a new resident in the country, this information should have been communicated clearly at the time of purchase, also it was not noted on the applicat. When I contacted customer service, the representative advised me to cancel the order instead of addressing my concern, which was quite disappointing.
I later spoke with the sales associate who originally assisted me, and she informed me that the application was rejected because I have only been in the country for ten months. I requested to speak with the store manager, but I was told that the manager will not be available until Thursday.
I would like to stress that I have no issue paying the full amount; however, the instalment plan was offered to me, and I trusted that the necessary eligibility checks had been made before submission. Adding to my frustration, I have also been told that my items will take six weeks to arrive as they are not currently in stock.
I am deeply concerned about the negative impact this incident has had on my credit score and would appreciate a call from management to discuss this matter and to seek a fair resolution.
Thank you for your attention and understanding. I look forward to hearing from you soon.

The store in Beckton was neat and well laid out and so forth, but what was particularly impressive about the Benson's experience for my partner and I that day was the skill and input from the sales person Ayesha. She was extremely knowledgeable, took us thru various options with lots of information and speed, and was very friendly and easy to be with as well. To tell you the truth, our original plan that day was to look at both Benson's AND Dreams in that Beckton mall that day and then decide on a bed to buy, but Ayesha was so impressive and thorough, that we just decided to go with her and Benson's based on her performance that day--and skip Dreams. Could be time for a raise for Ayesha in our opinion!

Great sales person who was attentive and knowledgable. Ended up buying a bed and 2 mattresses and very satisfied with my purchase and the time for delivery.

Staff were polite, helpful and friendly I went to Bensons bed to buy a single bed
Sharice gave adequate information that helped me to choose the right bed for me

Jayanth was exceptional when we bought our new bed. He was friendly, patient, and really knew his stuff. He took the time to understand what we needed and made the whole process easy and enjoyable. Fantastic customer service - Jayanth is a real credit to Bensons for Beds!

Our executive Jay was very patience and made us feel very comfortable

Ayesha from Beckton store made our shopping experience very pleasant and enjoyable. Her friendly manner and professionalism was very helpful when we were lost and confused what option to go for. She took her time to explain things to us and this information provided enabled us to make our minds a bit faster. Thank you so much for lovely shopping experience. Ayesha gets all 5 stars from us but the company it self probably just 3 because estimate of delivery for our ordered bed is 12-14 weeks which is very long…

£100 pillows developed a strong glue smell. Customer service said the store would exchange them, but after travelling there Jay refused, saying he “had no code” and sent me back to customer service (closed weekends). Total waste of time and money — shocking service for premium prices.

Great customer service in store

Hello,
They took very good care of us. We left very happy. Thank you.

Great customer service

Sharice in Beckton store was awesome explained everything to us to us. Made our choice easier.

As I said Jay is an asset to the company/store. (Not the state) that’s wrong printing)

The warm welcome 🙏
The lady very professional
Explanation which was given was amazing.
Very polite and calm plus a smiling on her face

Great experience n service was a Amazing

The sales person was polite and gave us time to look around before approaching use. His knowledge about the product was also very valuable.

Good service.
Welcomed us nicely.

Delivered items how it was promised.