From our initial visit to the shop, to the delivery and set-up of our beds, we enjoyed a friendly and knowledgeable experience. Our salesmen was patient in helping us make the right choice for our b... もっと見る
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The manager Masoom was on his own in the showroom due to staff sickness, but was outstanding in every way. I was given lots of information and help in choosing a suitable mattress and am looking for... もっと見る
We had a great experience at Bensons For Beds in Bedford. The staff were knowledgeable and friendly, giving us plenty of time to browse without any pressure. Special thanks to Maz, Marcus, Kyan, and D... もっと見る
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Fabulous service from the Manager Maz (in store and on the phone) and all the team from ordering to delivery of our mattress. Would definitely recommend the Bedford store and all linked staff. Thank y... もっと見る
企業情報
Bensons For Beds - Bedford について
当該企業による記述
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
連絡先
Unit 5 St Johns Retail Park, Ropewalk, MK42 0XE, Bedford, Bedfordshire, 英国
- 1234419486
4.8
優良
407件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
The customer service was excellent and…
The customer service was excellent and the product was great quality, this the second time we have brought a mattress from Bensons and would highly recommend
2026年4月19日
Bensons For Beds - Bedford からの回答
Thank you for your lovely feedback. We’re delighted to hear that you received excellent customer service and are pleased with the quality of your mattress. It’s especially appreciated to know that you’ve chosen Bensons again and would highly recommend us — that means a great deal to us.
Thank you for your positive review – Lauryn at Customer Care 💜
Great team at Bedford Branch
Great sales staff in Bedford branch who are both knowledgeable and very professional. Although I had a problem with one of my items the Manager Maz dealt with it as soon as he was made aware of the situation. New mattress is so comfortable and supportive. Both delivery teams were great - especially Stevie and Carlos even though they have strict deadlines to meet. In order to improve the service I would suggest a slightly longer delivery time so that when receiving goods it doesn’t feel as such a rushed experience. Also a direct line to customer services rather than email or live chat. Having said that I would still recommend Bedford Bensons for Beds.
2026年3月24日
Bensons For Beds - Bedford からの回答
Thank you for your detailed and thoughtful feedback! We’re delighted to hear such positive comments about our Bedford team and that you found them knowledgeable and professional. We truly appreciate your honest suggestions around delivery timings and access to customer services.
Thank you for your positive review - Lauryn at Customer Care 💜
Bensons For Beds - Bedford からの回答
Thank you for your feedback! We’re really pleased to hear Elizabeth was so helpful — we’ll be sure to pass on your kind words to her.
Thank you for your positive review - Lauryn at Customer Care 💜
A nice bedtime story.
Bensons were totally efficient, friendly and courteous. A pleasure to deal with.
2026年4月13日
Bensons For Beds - Bedford からの回答
Thank you for your kind feedback! 😊 We’re delighted to hear you found Bensons efficient, friendly, and courteous — a pleasure to deal with indeed,
Megan | Customer Care Specialist💜
Bensons For Beds - Bedford からの回答
Really glad to hear that — our team will love this! Thanks for taking the time to leave this review.
Sleep well,
Megan | Customer Care Specialist💜
Great recommendations- didn’t try to force sale!
I’ve bought my last two beds from you so headed back again.
Met by Maz the store manager, Great service, explained things well for what I needed and very helpful which resulted in me going back and purchasing the bed and other bits.
Thankyou!
2026年4月6日
Bensons For Beds - Bedford からの回答
Thank you for your continued loyalty! 😊 We’re delighted to hear you chose to come back again and had such a great experience with Maz. It’s fantastic to know the service was helpful and clear, and that everything you needed was taken care of. Thank you—and enjoy your new bed and extras,
Megan | Customer Care Specialist
Cameron and Barry who put delivered and…
Cameron and Barry who put delivered and installed my bed, were friendly respectful and very punctual. Very happy
2026年4月5日
Bensons For Beds - Bedford からの回答
Thank you for your feedback! 😊 We’re delighted to hear Cameron and Barry were friendly, respectful, and right on time when delivering and installing your bed. It’s great to know you’re very happy with the service—enjoy your new bed,
Megan | Customer Care Specialist🛏️✨
Smooth journeyKnowledgeable service in the showroom
Knowledgeable service in the showroom, delivery updates and time slots. Fast and efficient setting up new mattress and removing the old one.
2026年3月25日
Bensons For Beds - Bedford からの回答
Thank you for the great feedback! 😊 We’re really pleased to hear you received knowledgeable help in the showroom, clear delivery updates, and quick, efficient service on the day. Enjoy your new mattress and sleep well,
Megan | Customer Care Specialist✨
Maz was brilliant as usual
Maz was brilliant as usual. Whole family has bought furniture from him and he has always been supportive
2026年3月23日
自発的なレビュー
Bensons For Beds - Bedford からの回答
Thanks for the lovely review! Maz really is a star — always supportive and always looking after the whole family. He’ll be chuffed to know you all keep coming back!
Thanks for choosing us,
Megan at Customer Care
Friendly staff instore and delivery…
Friendly staff instore and delivery team. Professional and courteous, communication was clear and concise throughout our entire experience.
2026年3月20日
自発的なレビュー
Bensons For Beds - Bedford からの回答
Thank you so much for giving us 5 stars Diane! We’re really glad to hear both our in‑store team and delivery team were friendly, professional, and courteous. It’s great to know communication was clear and consistent throughout your entire experience. We truly appreciate your feedback,
Megan at Customer Care! 😊✨
Really good team no pressure selling
Really good team no pressure selling - delivery team were awesome
2026年3月19日
自発的なレビュー
Bensons For Beds - Bedford からの回答
Thank you so much for giving us 5 stars Vicki! We’re really glad to hear you found the team great with no pressure at all, and that the delivery crew were awesome. We really appreciate your feedback,
Megan at Customer Care! 😊✨
Max was awrsome
Maz was super helpful right from us walking in the door, He left us to look around then when asked he gave us all the info we needed. We ended up purchasing a mattress in stock and he helped arrange same day delivery.
2026年3月20日
Bensons For Beds - Bedford からの回答
Thanks for the great review Mrs Hunt! Maz sounds like he nailed the perfect balance of giving you space and being super helpful when needed. So glad you found the right mattress — and same‑day delivery is always a win!
Sleep well,
Megan at Customer Care💜
Fabulous sales guy in store
The person we dealt with in-store made our purchase great! Excellent knowledge of all mattresses for sale and was patient in helping us make a decision. We ended up buying 3!!
Will definitely use this company again!
2026年3月12日
Bensons For Beds - Bedford からの回答
Thank you so much Mr and Mrs Valerio! We’re thrilled to hear that your in‑store experience was so positive. It’s wonderful that our colleague’s knowledge, patience, and support helped you feel confident in your choices — and buying three mattresses is quite the compliment! We truly appreciate your trust and look forward to welcoming you back again in the future,
Megan at Customer Care💤
Unequalled service. Staff were superb from purchase to…
Staff were superb from purchase to installation
2026年3月14日
Bensons For Beds - Bedford からの回答
Anne Penning,
We appreciate your fantastic review! We are so pleased the staff were superb from your purchase all the way through to installation.
Team Bensons - Jessica
Brilliant from start to finish the…
Brilliant from start to finish the process of buying a mattress was great, the salesman was professional and friendly, the order tracking and emails was very easy to use and finally the delivery was flawless the guys were also friendly and professional got the mattress to the bedroom with no issues, unpacked it, set it up, took the old mattress away job done Perfect!
2026年3月6日
Bensons For Beds - Bedford からの回答
Debbie Koncewicz,
We're so happy to hear about your brilliant mattress buying experience! It's great that the salesperson was professional and friendly, the order tracking easy to use, and the delivery flawless. We appreciate you sharing your positive feedback about our team's friendly and professional service.
Team Bensons
Prompt and efficient
All items were as ordered and delivered ahead of time by about 10 minutes. All old. Bed parts taken away as planned. Quick clean and efficient.
2026年3月2日
Bensons For Beds - Bedford からの回答
Peter,
We're happy to hear that your order arrived ahead of schedule and that the old parts removal was quick and efficient. Thank you for your positive feedback!
Team Bensons
Friendly helpful staff .
2026年2月28日
Bensons For Beds - Bedford からの回答
Thank you for your lovely feedback — we’re so pleased to hear you found our staff friendly and helpful.
Megan at Customer Care
Very helpful in store
Very helpful in store . Very tolerant when asked questions about the product.
2026年3月4日
Bensons For Beds - Bedford からの回答
Mrs Jacklin,
We're so glad to hear that our in-store assistance was helpful and that our team was patient answering your questions about the product.
Team Bensons
Bensons For Beds - Bedford からの回答
Mr Vee Hon Ip Piang Siong,
We're happy to hear that our service met your needs. Thank you for your feedback.
Team Bensons
Excellent customer service!
The assistant in store was patient and helpful. She asked relevant questions enabling my elderly mum to make an informed choice from the large selection of mattresses on display.
The delivery process was exactly as described. The delivery staff were courteous and friendly
2026年2月11日
自発的なレビュー
Bensons For Beds - Bedford からの回答
We're glad to hear that our team member was patient and helpful, enabling your mum to make an informed choice. We appreciate that the delivery process and staff met your expectations. Thank you for your positive feedback!
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