Free no deposit no extra money was little difficult for me. But from choosing to ordering the product from getting delivery date was exceptional matter of minutes and I had all the information.. Nic... もっと見る
企業が回答しました
所在地
所在地を変更Unit 2a Launton Road Retail Park, Launton Road, OX26 4JQ Bicester, Oxfordshire, GB
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Accurate information about product and delivery . Delivered on time. Men courteous efficient and quick. Ordered on line and sales person, Fiona, helpful as it was a trundle mattress and important... もっと見る
企業が回答しました
I visited the Bicester Bensons shop on Saturday 3rd October, and was warmly greeted by both of the staff that were in that day. Gulam then helped me to choose the right firmness of mattress for me) wh... もっと見る
企業が回答しました
Parts were missing. You responded well to that issue ( which should not have happened ). We were lucky that the delivery was early in the day. Your delivery team ( using "mymobileworkers" software... もっと見る
企業情報
Bensons For Beds - Bicester について
当該企業による記述
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
連絡先
Unit 2a Launton Road Retail Park, Launton Road, OX26 4JQ, Bicester, Oxfordshire, 英国
- 1869243267
4.8
優良
208件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Fantastic sales and delivery from the…
Fantastic sales and delivery from the whole team . Julia in sales in Bicester branch was outstanding!
2026年5月29日
自発的なレビュー
Bensons For Beds - Bicester からの回答
We're so glad to hear about your fantastic experience with our team! Your kind words are much appreciated.
Team Bensons
Great customer service
The lady in the store was so helpful and then the guys delivering were polite and super careful when carrying the mattress upstairs
Can’t rate them highly enough
2026年5月25日
Bensons For Beds - Bicester からの回答
We're so pleased to hear our team was helpful and the delivery was super careful. We appreciate your high rating!
Team Bensons
Professional service and smooth delivery
The whole process was smooth and could not be any easier. Very happy with purchasing in store at Bicester with Gulam to the delivery by Janis and his co worker .Could not find a more helpful and professional service.
2026年5月22日
Bensons For Beds - Bicester からの回答
We're delighted to hear your entire process was smooth and easy! It's wonderful to know you received such helpful and professional service. We appreciate your kind words.
Team Bensons
Great experience from start to finish
Very nice sales staff in Bicester.
Kept us in touch with every step of the process.
Delivery men very polite, like the fact they put covers on their shoes to come in the house.
Everything went according to plan.
2026年5月23日
Bensons For Beds - Bicester からの回答
We're so pleased to hear about your positive experience with our sales staff and the delivery team. It's wonderful that everything went according to plan!
Team Bensons
The sales team in Bicester and the…
The sales team in Bicester and the delivery staff were professional, and very helpful.
2026年5月3日
Bensons For Beds - Bicester からの回答
We appreciate you sharing your experience. It's great to hear that our Bicester sales and delivery teams were professional and helpful!
Team Bensons
Fiona was very helpful and friendly
2026年4月24日
Bensons For Beds - Bicester からの回答
Thanks for the lovely feedback! Fiona will be delighted to hear this.
We hope your order brings you lots of comfort and smiles!💜
Excellent from start to finish
Excellent from start to finish. Couldn’t have been more helpful. Lots of information, knowledgeable staff, plenty of communication, delivered on time and perfectly. Couldn’t be happier.
2026年4月27日
Bensons For Beds - Bicester からの回答
Thank you so much! 😊 We’re thrilled you couldn’t be happier — from helpful advice and clear communication to a perfectly timed delivery. Your kind words mean a lot to our team,
Megan | Customer Care Specialist 💜
Marks all over the furniture
Marks all over the furniture. not made as per description and was made months ago. why an expensive and long delivery!
2026年4月17日
自発的なレビュー
Bensons For Beds - Bicester からの回答
We are very sorry to learn that the items arrived with visible marks, were not made according to the agreed description, and appear to have been manufactured several months ago. To ensure we can investigate this properly and resolve the matter as quickly as possible, we have requested your order details so that we can contact you directly.
We appreciate your patience and the opportunity to put this right,
Megan | Customer Care Specialist
Very helpful
Very easy to deal with, very helpful, and we got the perfect bed and pillows for my wife who has back issues and arthritis in her hips.
2026年3月20日
Bensons For Beds - Bicester からの回答
Thank you for such a lovely review! We’re so pleased to hear everything was easy and that you found the perfect bed and pillows to support your wife’s needs. Comfort makes all the difference, and we’re really glad we could help,
Megan | Customer Care Specialist!💜
The two men turned up on time
The two men turned up on time, and swiftly carried my old mattress down the stairs, and equally as swiftly installed my new one. giving me simple instructions about my new bed.
2026年4月3日
Bensons For Beds - Bicester からの回答
Thank you for your feedback! 😊 We’re pleased to hear the delivery team arrived on time, worked efficiently, and clearly explained everything about your new bed. Enjoy the comfort,
Megan | Customer Care Specialist
Bensons For Beds - Bicester からの回答
Thank you for your kind feedback! We’re delighted to hear the Bicester team provided great customer service.
We’d love to serve you again in the future,
Megan | Customer Care Specialist💜
The store branch in Bicester is amazing…
The store branch in Bicester is amazing and the delivery guys were great.
2026年3月16日
Bensons For Beds - Bicester からの回答
Thank you for the lovely feedback! 😊 Fantastic to hear our Bicester store team were amazing and that the delivery crew did a great job too. We really appreciate it,
Megan | Customer Care Specialist💜
Julia was amazing
Julia was amazing - so helpful and certainly knew her product! Great service so far.
2026年3月22日
Bensons For Beds - Bicester からの回答
Thank you! We’re so glad to hear Julia was amazing — so helpful and knowledgeable. Delighted you’ve had great service so far,
- Megan at Customer Care💜
The lady- Julia on the shop floor was…
The lady- Julia on the shop floor was very knowledgeable and patient. Answered all my questions without pressuring me to buy more expensive bed.
2026年3月1日
自発的なレビュー
Bensons For Beds - Bicester からの回答
Thank you so much for giving us 5 stars Tania! We’re really glad to hear Julia was so knowledgeable and patient. It’s great to know she answered all your questions clearly and without any pressure to choose a more expensive option. We truly appreciate your feedback,
Megan at Customer Care! 😊✨
The process was painless from beginning…
The process was painless from beginning to end. The delivery came at the time expected. Our old bed was taken away and new one built very quickly.
2026年3月20日
Bensons For Beds - Bicester からの回答
Thanks for the great review Stuart! So glad everything was smooth and painless — new bed in, old bed out, job done! Enjoy the comfy upgrade,
Megan at Customer Care💜
Bensons For Beds - Bicester からの回答
We’re so glad you found our staff knowledgeable and friendly — and that the service was nice and quick too!
Don’t be a stranger! We would love to see you again in the future, Megan at Customer Care💜
Great service. Most relaxing nights sleep
I had one of the most comfortable and relaxing sleeps in my new bed last night. Thanks to the excellent advise and great customer service. So pleased I brought my new bed from you. Thank you
2026年3月12日
自発的なレビュー
Bensons For Beds - Bicester からの回答
So happy to hear your new bed gave you one of the most comfortable and relaxing sleeps! 😴✨ Big thanks for your kind words — we’re thrilled the advice and service helped you choose the perfect one. Delighted you’re so pleased with your purchase,
Megan at Customer Care!
Fiona was amazing at the Bicester…
Fiona was amazing at the Bicester store. Very relaxed but knowledgeable. Even bounced on the other side of the beds to see how the motion transfer is!
2026年3月5日
Bensons For Beds - Bicester からの回答
Thank you for your lovely review! We’re delighted to hear Fiona made your visit so relaxed and enjoyable. Her product knowledge and hands‑on approach—right down to checking motion transfer—really help customers feel confident in their choice. We truly appreciate your feedback,
Megan at Customer Care
Bensons For Beds - Bicester からの回答
Andy Bourne,
We are happy to hear that you found our advice helpful and not too overwhelming! We appreciate your positive feedback very much.
Team Bensons
No feet for the bed or headboard.
No feet for the bed.
Headboard not delivered although paperwork stated it was on the lorry. Delivery team excellent but no update on missing items after more than 2 days!
2026年2月12日
Bensons For Beds - Bicester からの回答
Thank you for your feedback, and I’m very sorry that the feet and headboard were missing from your delivery. I’m glad to hear the delivery team themselves were excellent, but I appreciate how frustrating it has been waiting for an update. I can confirm that our team has now been in contact with you, and we are working to resolve the missing items as quickly as possible,
Megan at Customer Care
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