From the minute we went into the Wolverhampton store, until I signed for delivery, the whole experience was very Positive. When we went into the store we weren’t pounced on by a sales person... もっと見る
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I wasn't harrassed as I started to browse the store, so it felt comfortale to browse without being pounced on by sales people. The help I did receive was genuine and time taken, didn't feel rushed, t... もっと見る
Raj was great, knowledgeable, and gave us all of the options available. He was really attentive and patient and made the experience calm and enjoyable, being very kind to my young toddler son too - wh... もっと見る
企業が回答しました
We received excellent customer service from Samara on Friday 8th September. She was friendly and polite and nothing was too much trouble. She had good product knowledge and spent some time with us as... もっと見る
企業が回答しました
企業情報
Bensons For Beds - Bilston Road について
当該企業による記述
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
連絡先
Unit 2 Bilston Road Retail Park, WV2 2PY, Wolverhampton, West Midlands, 英国
- 1902455989
4.7
優良
262件のレビュー
顧客にレビューを依頼しています
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Bensons For Beds - Bilston Road からの回答
Hi Laura,
Thank you for your review. Jean and the team at Bilston Rd are happy that you had a great experience instore and would like to thank you for your kind review and 5 star rating.
Store Manager
Customer service …
The lady that served us was very polite very friendly could not wish for a better person to serve us.
2025年2月4日
Bensons For Beds - Bilston Road からの回答
Hi John,
The Ladies in Bilston Rd are happy to hear you've had a great instore experience and would like to thank you for your 5 star review.
Store Manager
Great personal service
Lovely, friendly and helpful staff.went through all of the options and got to a decision on what would work best for me.
2025年2月1日
自発的なレビュー
Bensons For Beds - Bilston Road からの回答
Hi Jacqui,
The Bilston road team are delighted to hear you've had a great instore experience and would like to thank you for your 5 star review.
Store Manager
The assistant showed us the bed we was…
The assistant showed us the bed we was interested in and explained everything about it including the mattress and about the aftercare , she went through everything slowly and in detail including the finance and delivery, could not fault the experience.
2025年1月25日
Bensons For Beds - Bilston Road からの回答
Hi Robert,
The team in Bilston road are very happy to hear you've had a faultless experience with us instore and would like to thank you for taking time out to leave a 5 star review.
Much appreciated
Team Bensons @Bilston
We can't thank Lisa and her assistant…
We can't thank Lisa and her assistant Samara,for their support in the parchase of our bed, and sorting out the problem we with our delivery (wrong bed bases). Fone bensons customer service, who were rubbish. Went into the store, Wolverhampton, Lisa the store manager was brilliant, I wish I could say the same for thier customer service operatives. She's got excellent customer service experience, and was very helpful, she's the reason we still are with bensons for beds. Thanks you so much for your support and help. Keep up the good work 👏
2025年1月14日
Bensons For Beds - Bilston Road からの回答
We appreciate your feedback and are happy to hear that our store team was able to help with the bed purchase and delivery issue. We'll pass along your kind words. Thank you for your support, Megan at Customer Care
Pleased with the purchase process but have to wait 12 to 14 weeks for delivery!
Jean, at the Wolverhampton branch, was very helpful, providing useful information on the bed features as we were looking around the showroom. Later ordered bed and mattress online after looking at reviews.
2025年1月2日
Bensons For Beds - Bilston Road からの回答
We're glad you found the information provided in our showroom helpful and that you were able to order online. Thank you for sharing your positive experience with us, Megan at Customer Care
Very professional and friendly service…
Very professional and friendly service with lots of patience, was only going to price a matress but landed up buying one 😀
2024年12月16日
The sale person was extremely helpful
The sale person was extremely helpful and went out of her way to ensure we purchased the correct bed Brilliant
2024年11月23日
Good staff in and out of the branch
Good staff in and out of the branch. Delivery on time,cheerful delivery men.
2024年10月15日
Excellent choices
Excellent choices, friendly staff who are not pushy for a sale and willing to help and listen to customer choices and styles. Perfect purchase from start to finish
2024年9月17日
Jean was just amazing
Jean was just amazing! Made the whole experience so calm and enjoyable. Can’t thank her enough.
2024年9月11日
Fantastic service and friendly and…
Fantastic service and friendly and knows how to accommodate your needs
2024年8月25日
New ottoman and mattress delivered on…
New ottoman and mattress delivered on 23rd August 2024.Two bed technicaians could not assembl the bed.They left me with a bed that was not fit for the purpose it was sold for. The first available appointment is 6th September this is awful as it is a 14 day wait without my bed .I am having to sleep on the floor as a cancer patient with health issues .this is the 3rd faulty bed delivered all three beds are faulty ..This has caused me so much trouble and suffering. I am disappointed and disgusted with Benson for beds and will never recommend Benson for beds to anyone .I have photos of the damaged bed ..Wolverhampton Benson for beds very unhelpful.
2024年8月26日
Friendly helpful lady in Wolverhampton store
Friendly helpful lady. Good knowledge of products and offers.
2024年8月18日
Colleague addressed all of our needs…
Colleague addressed all of our needs and requirements first visit. Very informative from start to finish!
2024年8月7日
Good sales service
Very helpful sales assistant , explained all the options available to us.
Would highly recommend the wolverhampton store.
2024年6月15日
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