Because simple from decison to buy matress customer service personaly in the Blackpool Shop to end delivery was great. Matress is amazing very good to sleep on it. 5 star.
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Another great service from Bensons For Beds this time at the Blackpool store. Excellent service received from Sandra, she was friendly and warm in manner, knowledgeable and professional. We purch... もっと見る
企業が回答しました
Visited the Bensons for bed shop in Blackpool to see what was available and some inspiration . A member of staff Gem listened to us and showed us the various options . She was not pushy and was very p... もっと見る
企業が回答しました
Showroom very good, friendly and helpful - and through asking questions and letting us experience different types of mattress, we found what we needed. Delivery men were rushing - one man in particu... もっと見る
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企業情報
Bensons For Beds - Blackpool について
当該企業による記述
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
連絡先
Unit A2 Blackpool Retail Park, FY4 2RP, Blackpool, Lancashire, 英国
- 1253403456
4.9
優良
568件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
My last bed was from Bensons and I’ve…
My last bed was from Bensons and I’ve been very happy with it.
2025年9月11日
Bensons For Beds - Blackpool からの回答
We're happy to hear that you've been very satisfied with your previous bed from us. Thank you for sharing your positive experience!
Best Wishes,
Megan at Customer Care
Great company to deal with.
Bensons were great from start to finish. The process of ordering the bed, down to delivery. I was contacted three days before with a time slot. Then contacted the night before and contacted once again an hour before arrival. The delivery guys were great, straightaway put overshoes on to protect the carpet and very respectful of the property. 10 out of 10 Bensons would not hesitate to use again.
2025年8月27日
Bensons For Beds - Blackpool からの回答
We're happy to hear that you had a great experience with us, from ordering to delivery. It's great to know our team kept you informed and were respectful of your home. Thank you for your high rating; we appreciate your feedback!
Take care,
Megan at Customer Care
Plenty of choices ,good customer…
Plenty of choices ,good customer experience. Sandra was very helpful and very knowledgeable. We tried various beds and use of the test bed made it easier to pick medium mattress.
2025年9月1日
Bensons For Beds - Blackpool からの回答
We're happy to hear that you found a great selection and had a positive experience. It's wonderful that our team member's knowledge and the test bed helped you choose the perfect mattress. Thanks for your feedback, Megan at Customer Care
got what we wanted in no time at all
2025年8月26日
Bensons For Beds - Blackpool からの回答
We're glad you had a quick and positive experience. Thank you for your feedback; it means a lot to us. Thank you, Megan at Customer Care
The store salesman was very helpful and…
The store salesman was very helpful and knowledgeable
2025年8月23日
Bensons For Beds - Blackpool からの回答
We're glad you found our salesman helpful and knowledgeable. Thank you for your positive feedback; we appreciate it.
We were shown a good selection of mattresses
We were shown a good selection of mattresses to choose from and were not rushed into a decision in the end we hopefully found the right mattress for our comfort
2025年8月23日
Bensons For Beds - Blackpool からの回答
We're happy to hear that you were shown a great selection and were able to take your time finding the right mattress for your comfort! We hope you enjoy it!
Easy to deal with
Kevin was very helpful. Great service thank you. Very pleased with the bed
2025年8月21日
Bensons For Beds - Blackpool からの回答
We're happy to hear that you received great service and that you are very pleased with the bed. Thank you for your positive feedback, Megan at Customer Care
Shocking customer service
Shocking customer service ordered two new bed £3775 waited over 12 weeks for delivery apthen when they arrived some idiot on their sales team sold my bed to another customer then expected to wait all over again only to be advise that the model I paid for was now discontinued but a similar one would be available in 12 to 16 and was £900 more. Avoid these clowns as for their customer service better taken a crash course in Urdu
2025年3月21日
Bensons For Beds - Blackpool からの回答
We regret to hear about the issues with your bed order and the disappointing service you received. We apologise for the long wait, the error with your order, and the discontinuation of the model you purchased which has caused a cancellation of your order. Thank you for your review, Megan at Customer Care
Sandra - the font of mattress knowledge
Sandra was exceptionally knowledgeable and helpful. We went in to do some recon but owing to the experience we received, made the decision to go ahead there and then
2025年8月12日
Bensons For Beds - Blackpool からの回答
We're happy to hear that our team member's knowledge and assistance led to such a positive experience. Thank you for sharing your feedback; we appreciate your business! Take care Darren, Megan at Customer Care
Excellent all round service!…
The Blackpool store team and the delivery guys, Mick and Kelvin, they all provided an excellent service. I would not hesitate to use them again!
2025年7月22日
自発的なレビュー
Bensons For Beds - Blackpool からの回答
Thank you for your kind words! At our Blackpool store, we pride ourselves on providing excellent service and our amazing delivery team, Mick and Kelvin, always go above and beyond. We can't wait to assist you again in the future! Megan at Customer Care
RUBBISH LIARS!!
We purchased what we thought was a solid oak bed from Bensons. Delivery day arrived and the bed was not only badly damaged...its mdf covered with oak veneer! For a £1000 bed!
The customer services department is farcical. The store staff....Tommy in the Blackpool store...rude and uninterested in helping. We have a recording of the conversation...him telling us it isnt his problem and so forth.
Avoid these liars...mis sold and utter rubbish!!
I have lots of pictures of the damaged bed which clearly show MDF....
Stay away!!
2025年7月22日
自発的なレビュー
Bensons For Beds - Blackpool からの回答
We are sorry to learn that your bed was delivered damaged. We also regret that the service you received fell short of expectations. We have since been in touch with you and can confirm that this issue is now resolved.
Thank you for your feedback,
Megan at Bensons for Beds Customer Care.
Bensons For Beds - Blackpool からの回答
Thank you for sharing your positive experience with us! We're glad to hear that our assistant was able to provide you with the knowledge and patience you needed. We truly value our customers and are committed to delivering exceptional service. We hope to see you again soon, Megan at Customer Care
Good showroom with full range…
Good showroom with full range mattresses! Computer mattress system brilliant leaving no doubt in my mind of which firmness to choose! Good range of prices.
2025年7月21日
Bensons For Beds - Blackpool からの回答
Thank you for your positive review! We are so glad to hear that you had a great experience in our showroom and that our computer mattress system helped make your decision easier. We strive to provide a wide range of prices to fit everyone's budget and we hope to see you again soon, Megan at Customer Care
The bed chosen was on show
The bed chosen was on show. picked it on line and Kevin was extremely helpful. Good customer service and clear with explanation of delivery process.
2025年7月1日
Bensons For Beds - Blackpool からの回答
Thank you for sharing your positive experience with us! We are so glad to hear that Kevin provided excellent customer service and made your delivery process clear. We are committed to providing the best service to our customers. Thank you for choosing us, Megan at Customer Care
Kevin in Blackpool was a superstar
Kevin at the Blackpool branch was super friendly, approachable and trustworthy. He was really patient with us and accommodated our two year old toddler who was with us.
2025年7月1日
Bensons For Beds - Blackpool からの回答
Thank you for sharing your experience with Kevin at our Blackpool branch. We're thrilled to hear that he provided you with exceptional service and made your family feel welcome. We pride ourselves on being trustworthy and accommodating to all of our customers' needs. We hope to see you again soon, Megan at Customer Care
Bensons For Beds - Blackpool からの回答
Thank you so much for the positive feedback! We strive to provide exceptional customer service and it's great to hear that we were able to help. Your satisfaction is our top priority. Have a wonderful day! 😊
Megan at Customer Care
Superb service and knowledge
Julie greeted me as I was walking around, was very knowledgeable and friendly, she took time to answer all of my questions. I feel like she had my best interest at heart, trying to save me money and really looked after me, great customer service and knowledge of products
2025年6月29日
自発的なレビュー
Bensons For Beds - Blackpool からの回答
Thank you so much for your kind words! Julie is an invaluable member of our team and we're thrilled that she provided you with exceptional customer service and product knowledge. We always strive to put our customers first and we're glad that she was able to save you some money while doing so. We appreciate your business and look forward to seeing you again in the future. Take care, Megan at Customer Care
Monika was absolutely amazing
Monika was absolutely amazing, she remembered us from a previous visit and showed us what we wanted and asked for along with different options to consider
2025年6月24日
Bensons For Beds - Blackpool からの回答
We're happy to hear that you had such a positive experience! It's wonderful to know that our team member remembered you and provided excellent service, offering tailored options to consider. Thanks for your feedback, Megan at Customer Care
Wonderful customer service from the Blackpool Store
We purchased a superking bed from the Blackpool store and received excellent customer service from Gemma. From the moment Gemma introduced herself, we felt completely at ease, and she worked so hard in identifying the correct mattress and bed for my husband and I who suffer with back problems. We were absolutely delighted with Gemma’s knowledge and advice and cannot thank her enough. We would highly recommend you ask for Gemma when purchasing a bed at the Blackpool Store.
2025年5月26日
Bensons For Beds - Blackpool からの回答
We're delighted to hear about the excellent service you received at our Blackpool store! We're so glad that you felt at ease and that our team member could help you find the perfect bed and mattress for your needs. Thank you for your recommendation, Megan at Customer Care.
Assistant was very helpful
Assistant was very helpful , explained all our options regarding which bed to consider and payment options
2025年6月7日
Bensons For Beds - Blackpool からの回答
We appreciate you taking the time to leave us this wonderful review Mr and Mrs Smith! We're happy to hear that our team member was helpful in explaining your bed and payment options.
Take care, Megan at Customer Care
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