The whole thing was very good the delivery was excellent very helpful respectful taking their shoes off when entering,tidying up and took all rubbish away. Nice guys Rias and Jacky. Very happy wou... もっと見る
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Tyrell was great . Professional , polite and welcoming. Gave me a fantastic deal so i bought 2 beds ! Nice bloke , great job. Cheers mate , looking forward to having my lovely new TV bed in my new hom... もっと見る
First class service from Tyrrell in the Westwood Cross branch. Warm attentive service that cut out a lot of time wasting. His analysis of our needs resulted in a shortlist that goes perfectly. Patient... もっと見る
企業が回答しました
The manager & staff in the Broadstairs branch were excellent. Extremely helpful in sorting our problem. This was the 3rd set of mattresses that had failed. The most recent mattresses only lasted 18mon... もっと見る
企業が回答しました
企業情報
Bensons For Beds - Broadstairs について
当該企業による記述
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
連絡先
Unit 5 Westwood Retail Park, Westwood Road, CT10 2RQ, Broadstairs, Kent, 英国
- 1843860976
4.9
優良
728件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
The whole process of choosing
The whole process of choosing, purchasing & delivery went very smoothly. Friendly, helpful, professional & efficient service
2026年9月14日
Bensons For Beds - Broadstairs からの回答
Thank you for your wonderful review! We are so pleased to hear that your entire experience, from choosing to delivery, was smooth and that you found our service friendly, helpful, professional, and efficient. We truly appreciate your kind words!
Team Bensons
First rate service…
The showroom was undergoing refurbishment. However, this did not deter from the warm welcome we received and the time we were given in making our purchase.
2026年9月11日
Bensons For Beds - Broadstairs からの回答
Thank you for your feedback. We're pleased to hear that despite the refurbishment, you received a warm welcome and had ample time to make your purchase.
Team Bensons
Purchased A Solid Oak Wardrobe A Brand…
Purchased A Solid Oak Wardrobe A Brand Solid Oak Double Ottoman Bed & A Mattress. At the Time Of Purchase (No Finance Just Straight Payment) I Was Led To Believe That My Mattress Was (Medium).
The Sales Man Just Said Sign Here & Here & Payment Was Taken. Didnt Get Asked To Read Anything. Off We Went & Had To Wait Just Over 2 Wks Of Waiting & Sleeping On The Bedroom Floor As We Had No Bed Or Mattress As Ours Broke.
When The Bed & Mattress Arrived We Didnt Think Or Relise That It Was An Extra Firm. We Put On The Mattress Protector & Tried The Mattress For Over A Week When We Couldnt Take It Anymore. We Spoke To The Store Who Just Stated To Come Find Another One & They Will Exchange It. No Mention Of Any Charges At All Ever. So On 08.09.26 We Went Into Store & Told Them We Just Wanted To Exchange Our Mattress For Same Mattress But In Medium Like We Originally Purchased. The Sales Man Did All The Paperwork & Then Proceeded To State We Had To Pay A Charge If We Wanted To Exchange The Mattress (First We Heard Of Any Charges We Needed To Pay After The Amount Of Money We Have Spent In Store.
We Had To Pay £49. Or We Would Be Stuck With This Hard Mattress We Paid Alot Of Money For. We Also Now Have To Wait Over 4wks Longer For The New Mattress To Arrive On 01.10.26 So We Are Having To Sleep Either On The Hard Mattress Or On The Floor On A Blow Up Mattress Which We Are Going To Have To Buy. We Cant Use This Mattress Any Longer. We Are Not Getting Any Sleep At All. Very Dissapointed.
2026年8月9日
自発的なレビュー
Bensons For Beds - Broadstairs からの回答
Hello Corinne,
Thank you for taking the time to share your feedback, and we're sorry to hear that you've been disappointed with your experience.
We understand how frustrating it must have been to discover that your mattress was firmer than expected, particularly after waiting for your delivery and then finding it uncomfortable to sleep on.
We're pleased that our Comfort Guarantee has enabled an exchange to be arranged, and we hope your new medium mattress will provide the comfort you were originally looking for. We also appreciate your comments regarding the exchange fee and the information provided during the sales process.
Your feedback is important to us, and we'll ensure it is passed on to the relevant teams for review.
We hope your new mattress brings you greater comfort,
Megan | Customer Care Specialist
**Excellent Service from Start to Finish**
We had a really positive experience at Bensons for Beds. We were served by the manager, who was friendly, knowledgeable and genuinely helpful throughout. He took the time to explain the different options and answer all our questions without putting us under any pressure to buy. It was a relaxed, informative and enjoyable experience from start to finish. Highly recommended.
2026年9月10日
Bensons For Beds - Broadstairs からの回答
Thank you for your wonderful feedback! We're thrilled to hear that our manager provided you with a friendly and informative experience. Your recommendation means a lot to us, and we look forward to helping you again in the future!
Kyle was so helpful
We can in looking for a specific bed and Kyle was able to adapt and create exactly what we needed and for a great price compared to some other retailers. Thanks so much for all of the help.
2026年9月6日
Bensons For Beds - Broadstairs からの回答
We are so pleased to hear that Kyle was able to help you find exactly what you were looking for! It's wonderful to know that you received great service and a fantastic price. Thank you for your kind words.
Team Bensons
Fantastic service
Fantastic service, very helpful professional staff, Karen was extremely helpful and knowledgeable. She gave us the information we needed and space to make our decisions. I would definitely recommend the store and staff.
2026年9月6日
自発的なレビュー
Bensons For Beds - Broadstairs からの回答
We're delighted to hear that Karen provided such fantastic service! It's wonderful to know she was helpful, professional, and knowledgeable, giving you all the information you needed while allowing you the space to make the right decision. Thank you for your recommendation and for taking the time to share your experience with us.
💜 Thank you for your positive review - Lauryn at Customer Care 💜
Excellent customer service!
Excellent customer service! The sales assistant was patient, knowledgeable and helped my elderly mother choose the best mattress for her needs. The cost was competitive with other quotes. The delivery and recycle service was faultless.
2026年9月3日
Bensons For Beds - Broadstairs からの回答
We're delighted to hear that you received excellent customer service throughout the whole journey! It's wonderful to know our sales assistant was patient and knowledgeable, helping your mother find the right mattress for her needs. We're also pleased that you found our pricing competitive and that the delivery and recycling service was faultless from start to finish.
💜 Thank you for your positive review - Lauryn at Customer Care 💜
Helpful
Our server, Tyrrell, listened to our needs and was very informative about the different benefits of each mattress. Great customer support 👏
2026年8月31日
Bensons For Beds - Broadstairs からの回答
Thank you for your kind words! We're thrilled to hear that Tyrrell provided you with excellent service and valuable information about our mattresses. We appreciate your feedback and look forward to helping you again in the future!
Bensons For Beds - Broadstairs からの回答
Hi Victoria,
Thank you for your review! 😊 We're thrilled to hear everything was excellent from start to finish. That's exactly the experience we aim to provide for all our customers!
We really appreciate you taking the time to share your feedback and thank you for choosing Bensons for Beds. We hope you enjoy your purchase and look forward to welcoming you again in the future,
Megan | Customer Care Specialist🛏️
Fantastic experience at the Broadstairs…
Fantastic experience at the Broadstairs store. No pressure selling. Very informative and lovely salesman Tyrrel. Recommend this store :)
2026年8月22日
自発的なレビュー
Bensons For Beds - Broadstairs からの回答
We're so pleased to hear you had such a fantastic experience at our Broadstairs store. It's wonderful that our salesman was informative and that you felt no pressure. Thank you for your recommendation!
Team Bensons
Very knowledgeable staff.
2026年8月18日
自発的なレビュー
Bensons For Beds - Broadstairs からの回答
Thank you for your review! 😊 We're delighted to hear that our staff were very knowledgeable and able to help you with confidence. Providing expert advice and guidance is what we strive for, so it's wonderful to know you had a positive experience. Thank you for choosing Bensons for Beds,
Megan | Customer Care Specialist🛏️
Bensons For Beds - Broadstairs からの回答
We're so pleased to hear that your delivery arrived on time and that our team members were very helpful. Thank you for sharing your positive feedback with us!
Team Bensons
Bensons For Beds - Broadstairs からの回答
We're so happy to hear you appreciate our wide product selection! Thank you for your kind words.
Team Bensons
Bensons For Beds - Broadstairs からの回答
We're so pleased to hear that you experienced good service and communication, and that your delivery was on time. Thank you for your positive feedback!
Thank you for your positive review - Lauryn at Customer Care 💜
Staff ( Karen) very patient ,lots of…
Staff ( Karen) very patient ,lots of information given , nothing was too much trouble. Excellent service.
Store was quiet dark and not well set out
2026年8月10日
Bensons For Beds - Broadstairs からの回答
Thank you for your feedback! We're delighted to hear that Karen provided such patient, informative, and attentive service, and that nothing was too much trouble. We'll be sure to pass along your kind comments to her. We also appreciate your feedback regarding the store layout and lighting, as this helps us identify areas where we can improve.
Thank you for your positive review - Lauryn at Customer Care 💜
Very pleasant store
Very pleasant store. Sales assistant, Maxine was very helpful and patient. Would recommend this store to anybody buying a bed.
2026年8月10日
Bensons For Beds - Broadstairs からの回答
We're so pleased to hear you found our store very pleasant and that our sales assistant was very helpful and patient. It's wonderful that you would recommend our store!
Thank you for your positive review - Lauryn at Customer Care 💜
We were looking for an item and when…
We were looking for an item and when that was not available the young man, Kyle, found us an alternative at a very reasonable price. Smily, well spokenand keen man.
2026年8月2日
Bensons For Beds - Broadstairs からの回答
We're so pleased Ryan was able to find you a suitable alternative at a reasonable price. It's wonderful to hear they were friendly, well-spoken, and keen to help. We appreciate your kind feedback.
Team Bensons
Was helped and advised from start to…
Was helped and advised from start to finish did not feel pressured to buy anything i did not want. Kyle went the extra mile
2026年8月3日
Bensons For Beds - Broadstairs からの回答
Thank you for your wonderful review! We're delighted to hear that our team provided such helpful advice from start to finish and that you felt no pressure during your visit. It's fantastic that our team went the extra mile for you.
Team Bensons
Maxine was very helpful
Maxine was very helpful, knew what I wanted , directed me to the most ideal bed I needed and was generally excellent all round.
2026年7月31日
Bensons For Beds - Broadstairs からの回答
We're so pleased to hear that our team member was very helpful and directed you to the most ideal bed for your needs. It's wonderful that you had an excellent experience all around!
Team Bensons
Amazing service again from Bensons for beds at Westwood cross Broadstairs.
As we walked into the store we were welcomed and ask if we needed any help, we explained what we were after and Tyrell escorted us to the products. He left us to wander around the department. As We left the store, we told Tyrell we had made other arrangements to meet friends. He told us what time the store was closing that day and it certainly would not be an inconvenience if we came in 5 minutes before they closed. We returned to the store to see Tyrell and he was with another client, we were approached by Mark the manager who explained that Tyrell had told him what we after, he assisted us with all our needs.Needless to say we purchased the products. The service we received was absolutely fantastic.
2026年7月21日
Bensons For Beds - Broadstairs からの回答
Thank you for your fantastic review! We're delighted to hear that Tyrell and Mark provided such excellent service during your visit. It's great to know that you felt welcomed, supported, and given the time and space to make the right decision. We'll be sure to pass on your kind words to both of them. Thank you for choosing Bensons, and we hope you enjoy your purchase! 😊
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