The whole thing was very good the delivery was excellent very helpful respectful taking their shoes off when entering,tidying up and took all rubbish away. Nice guys Rias and Jacky. Very happy wou... もっと見る
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First class service from Tyrrell in the Westwood Cross branch. Warm attentive service that cut out a lot of time wasting. His analysis of our needs resulted in a shortlist that goes perfectly. Patient... もっと見る
企業が回答しました
Tyrell was great . Professional , polite and welcoming. Gave me a fantastic deal so i bought 2 beds ! Nice bloke , great job. Cheers mate , looking forward to having my lovely new TV bed in my new hom... もっと見る
The manager & staff in the Broadstairs branch were excellent. Extremely helpful in sorting our problem. This was the 3rd set of mattresses that had failed. The most recent mattresses only lasted 18mon... もっと見る
企業が回答しました
企業情報
Bensons For Beds - Broadstairs について
当該企業による記述
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
連絡先
Unit 5 Westwood Retail Park, Westwood Road, CT10 2RQ, Broadstairs, Kent, 英国
- 1843860976
4.9
優良
729件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Kyle was very helpful and a pleasure to…
Kyle was very helpful and a pleasure to deal with.
2026年1月2日
Bensons For Beds - Broadstairs からの回答
Thank you for your feedback Lenard! We’re delighted to hear Kyle was so helpful and a pleasure to work with.
We’d love to serve you again in the future.
Megan at Customer Care
Helpful staff.
Very helpful staff but not pushy. We were able to freely try out mattresses without feeling pressurised.
2025年12月31日
Bensons For Beds - Broadstairs からの回答
We’re so glad you had plenty of time to try out mattresses without any pressure – that’s how it should be! Thank you for your positive review – Lauryn at Customer Care 💜
Great range of products and very good…
Great range of products and very good service
2025年12月30日
自発的なレビュー
Bensons For Beds - Broadstairs からの回答
We’re so pleased to hear you enjoyed our wide range of products and experienced great service. Thank you for your positive review – Lauryn at Customer Care 💜
Maxine was very helpful and left me to…
Maxine was very helpful and left me to walk around to view mattresses. There was one mattress type which was more suited to my needs and Maxime advised which ones along with spring to try upstairs and down.
I paid the deposit and opted to pay the remainder over 12 months. When I received the email from the finance company this was incorrect at 20 months. I went into the shop to explain this and they advised they would amend to 12 months and this was corrected within 30 mins. I have purchased from the store before and always find them very helpful.
2025年12月29日
Bensons For Beds - Broadstairs からの回答
We're glad you found our team member helpful and the mattress selection suited your needs. We appreciate you bringing the finance issue to our attention, and we're happy it was resolved quickly. Thank you for your positive review – Lauryn at Customer Care 💜
Bensons For Beds - Broadstairs からの回答
We're happy you had a good experience with no pressure from our staff, and that our delivery service was satisfactory. Thank you for your positive review – Lauryn at Customer Care 💜
Brilliant purchase & delivery process
Right from ordering the bed and mattress over the phone with support from Kyle at Bensons Broadstairs to being reminded if felivery date to being given window of delivery times ..i was kept informed. The delivery men all 3 were efficient and respectful of my house and completed assemble of the bed
Thaank you Bensons
2025年12月19日
自発的なレビュー
Bensons For Beds - Broadstairs からの回答
We’re delighted to hear Kyle and our delivery team kept you informed every step of the way! Efficient assembly and respectful service are exactly what we aim for. 💜 Thank you for your positive review – Lauryn at Customer Care.
I had a lovely experience
I had a lovely experience picking out my new king size bed and the lady in the shop was super helpful, I will definitely be back there some point in the future
2025年12月13日
Bensons For Beds - Broadstairs からの回答
We're happy to hear that you had a lovely experience selecting your new king size bed. We appreciate your kind words and look forward to your return in the future!
We received very good attention and…
We received very good attention and advice we were able to test mattress's without being pressured itvwas a relaxing and professional experience. Maxine was extremely helpful. All in all first class experience. Would highly recommend.
2025年12月8日
Bensons For Beds - Broadstairs からの回答
We are thrilled to hear you love your purchase! We really appreciate the time taken to leave us this lovely review. Thank you, Stewart. - Team Bensons
Karen in the Broadstairs store was…
Karen in the Broadstairs store was amazing from start to finish. She wasn’t pushy, she explained everything and made sure we got the best deal we could. On top of that, she’s just a lovely person! Thanks Karen!
2025年11月29日
Bensons For Beds - Broadstairs からの回答
We're happy to hear about the wonderful assistance you received at our Broadstairs store. We appreciate your positive feedback regarding the informative and helpful service that you experienced. Thank you!
– Thank you, Jess- Team Bensons
Problem sorted 😒
Had a problem with my mattress 😒. Bensons in Broadstairs sorted it very quickly. No fuss no bother. Ordered another one, delivery date and time all agreed .Very helpful staff. All kind and courteous. Delivery staff were on time ,friendly and very respectful.
2025年12月4日
Bensons For Beds - Broadstairs からの回答
We're happy to hear that the team resolved the mattress issue quickly and efficiently. It's great to know that the staff were helpful and the delivery team was punctual, friendly, and respectful. We appreciate your feedback!
– Thank you, Jess- Team Bensons
Bensons For Beds - Broadstairs からの回答
We're happy to hear that you found our service good and the value for money suitable. We appreciate your feedback on delivery dates.
The delivery guy's were polite and…
The delivery guy's were polite and efficient, took all box coverings and old bed, left bedroom tidy! Good lads👍
2025年11月24日
Bensons For Beds - Broadstairs からの回答
We’re so glad to hear our delivery team made everything smooth and hassle-free! Polite, efficient, and leaving your bedroom tidy – that’s exactly the service we aim for. We’ll pass on your praise to the lads! 💜
Thank you for your positive review – Lauryn at Customer Care
No pushy Salesman for a change.
We were both pleased not to have been approached by a pushy salesman the minute we walked in the store. This gave us time to look around. We already knew what we wanted but did have a few questions. Upon speaking to Graham for a few minutes, he answered all our questions. Whilst the delivery was a little longer than mentioned on line, this was not a major issue, so we were pleased to give Bensons our business. The 40 day mattress return policy is an excellent idea just in case the one we ordered turns out to be uncomfortable. Overall very pleased with Bensons and Grahams assistance.
2025年11月24日
Bensons For Beds - Broadstairs からの回答
Thank you for sharing your detailed experience! We’re delighted to hear that Graham provided clear answers to your questions and that you appreciated having time to browse without feeling pressured. While we regret the slight delay in delivery, we’re glad it didn’t impact your overall satisfaction. It’s great to know you value our 40-day mattress return policy—it’s designed to give peace of mind. We truly appreciate your business and your kind words.
Thank you for your positive review 💜 – Lauryn at Customer Care
Very helpful sales assistant
Very helpful sales assistant, Maxine. Would have scored 5 stars but the sofa bed I wanted was not on the shop floor
2025年11月24日
Bensons For Beds - Broadstairs からの回答
We appreciate your feedback and are happy to hear that the sales assistant was helpful. We're sorry the sofa bed wasn't available to view on the shop floor.
We hope to welcome you back in the future,
Megan at Customer Care
Helpful friendly service
Helpful friendly service. Able to find what we needed and given information required.
2025年11月17日
Bensons For Beds - Broadstairs からの回答
We’re so glad our team was helpful and made it easy for you to find exactly what you needed! Providing clear information and great service is what we love to do.
Thank you for your positive review – Lauryn at Customer Care 💜
Maxine our sales advisor was so helpful…
Maxine our sales advisor was so helpful and we returned the following day to order our bed and she made choosing the various different mattresses easier than we thought it would be. Thank you Maxine!
2025年11月16日
Bensons For Beds - Broadstairs からの回答
We’re so pleased to hear Maxine made your experience stress-free and helped simplify the mattress selection process! It’s wonderful that her guidance made everything easier than expected. 💜
Thank you for your positive review Jeanette– Lauryn at Customer Care
Bensons For Beds - Broadstairs からの回答
We're happy to hear that the process was easy and helpful for you. Thank you for your positive feedback,
Megan at Customer Care
Extremely helpful staff
Extremely helpful staff - great customer service - had to exchange mattress as did T suit and no trouble at all - delivery communication excellent
2025年11月8日
Bensons For Beds - Broadstairs からの回答
We’re so happy to hear our team provided excellent customer service and made your mattress exchange hassle-free! Clear communication and helpful support are what we strive for, and it’s great to know that stood out for you.
Thank you for an amazing review David – Lauryn at Customer Care 💜
Great product, great advice, great value, great customer support
Great product, good value, good advise and very, very helpful. Allowed us to store 1 bed and 2 sofas at their store for 6 week after a property purchase was delayed.
2025年9月25日
Bensons For Beds - Broadstairs からの回答
We’re so glad to hear you were happy with the product, value, and advice! It’s fantastic that our team could go the extra mile by storing your items during the delay – we’re always happy to help make things easier for our customers.
Thank you for your positive review – Lauryn at Customer Care 💜
A well laid out store with…
A well laid out store with knowledgeable staff, an excellent range of products at competitive prices,
2025年11月8日
Bensons For Beds - Broadstairs からの回答
We're happy you found our store well laid out with knowledgeable staff and an excellent product range at competitive prices. 💜
Thank you for your positive review. – Lauryn at Customer Care
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