The whole thing was very good the delivery was excellent very helpful respectful taking their shoes off when entering,tidying up and took all rubbish away. Nice guys Rias and Jacky. Very happy wou... もっと見る
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First class service from Tyrrell in the Westwood Cross branch. Warm attentive service that cut out a lot of time wasting. His analysis of our needs resulted in a shortlist that goes perfectly. Patient... もっと見る
企業が回答しました
Tyrell was great . Professional , polite and welcoming. Gave me a fantastic deal so i bought 2 beds ! Nice bloke , great job. Cheers mate , looking forward to having my lovely new TV bed in my new hom... もっと見る
The manager & staff in the Broadstairs branch were excellent. Extremely helpful in sorting our problem. This was the 3rd set of mattresses that had failed. The most recent mattresses only lasted 18mon... もっと見る
企業が回答しました
企業情報
Bensons For Beds - Broadstairs について
当該企業による記述
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
連絡先
Unit 5 Westwood Retail Park, Westwood Road, CT10 2RQ, Broadstairs, Kent, 英国
- 1843860976
4.9
優良
728件のレビュー
顧客にレビューを依頼しています
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この企業のTrustpilot 利用方法
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very good experience
very grateful for the staff at bensons westwood cross shop. the worker kyle was very welcoming good conversationist a very good experience would defo come back in the future
2026年1月31日
Bensons For Beds - Broadstairs からの回答
We're happy to hear that you felt welcomed and had a good experience at our store. It's great to know the advisor provided good conversation. We appreciate your positive feedback and hope to see you again!
On time and very polite
On time and very polite
They put the items into the room and even took off their shoes
2026年2月2日
Bensons For Beds - Broadstairs からの回答
Thank you for your review Caroline! We’re pleased to hear the delivery was on time and that the team were so polite and respectful. It’s lovely to know they placed the items in the right room and even removed their shoes. We really appreciate your feedback,
- Megan at Customer Care💜
Excellent delivery service and useful…
Excellent delivery service and useful to try mattresses out in the shop.
Sadly the mattress that seemed promising in the shop has not relieved the intense lower back, hip and knee pain that I get during sleep so it seems I have wasted my money.
2026年1月29日
Bensons For Beds - Broadstairs からの回答
Thank you for getting in touch and for your feedback. We’re really pleased to hear that you found our delivery service excellent and that trying the mattresses in store was helpful.
We’re genuinely sorry to hear that your new mattress isn’t giving you the comfort or relief you hoped for — we know how frustrating that must feel, especially when you’re dealing with ongoing pain. Please don’t feel that your money is wasted; we’re here to help and have reached out to you today,
Megan at Customer Care
From start to finish
From start to finish , benson for beds were very good, kept in touch with me and delivered within the time schedule. Put bed in the room to be installed in. Thank you all.
2026年1月31日
Bensons For Beds - Broadstairs からの回答
Thank you so much for the lovely review Michael! 😊 We’re delighted to hear the team kept everything on track from start to finish and made delivery nice and easy. Enjoy your new bed, and thanks again from all of us at Bensons for Beds,
Megan at Customer Care💜
Gerry's
From sales to delivery all good.Staff at Westwood very good not pushy.
Only moan is the amount of e mails between sales and delivery. Not necessary.
2026年1月31日
Bensons For Beds - Broadstairs からの回答
We're glad you found our staff helpful and appreciate your positive feedback on the sales and delivery process. We'll review the number of emails sent between sales and delivery. Thank you,
Megan at Customer Care!
Assembly more difficult than expected
Sales process was seamless on visiting Broadstairs and initially had fantastic interaction with Tyrell who developed our understanding of range available.
We stepped out for a coffee to discuss then returned and with Tyrell indisposed then was greeted by Maxine and matters progressed to a purchase, with additional input from the Store Manager, Mark.
On return to home, reviewed receipt which gave to an enquiry which was managed efficiently by Tyrell on the phone, with a full explanation provided
2026年1月26日
自発的なレビュー
Bensons For Beds - Broadstairs からの回答
Thank you for sharing your experience Peter! 😊 We’re delighted to hear your visit to our Broadstairs store went so smoothly. It’s great to know Tyrell helped you explore the range and gave clear guidance, and that Maxine and Store Manager Mark were able to support you when you returned — true team effort!
We’re also really pleased Tyrell was able to resolve your follow‑up enquiry quickly and provide a full explanation.
Thanks again for choosing us, and we hope you enjoy your new purchase,
- Megan at Customer Care💜
Couldn’t fault them
Couldn’t fault them! From the purchasing to the delivery and assembly the team were great!
2026年1月29日
Bensons For Beds - Broadstairs からの回答
We appreciate your positive feedback! We're so happy to hear the team provided a great purchasing, delivery, and assembly experience for you.
Looking forward to seeing you again!
Megan at Customer Care
Fantastic Staff
Fantastic Staff, really friendly and helpful, Tyrell was the one who helped with my sale and was very indepth and professional, suoer happy with the store
2026年1月25日
Bensons For Beds - Broadstairs からの回答
We're happy to hear that our staff was really friendly and helpful! It's great to know the advisor was professional and in-depth. We appreciate your positive feedback!
Fantastic customer service
Fantastic customer service. Tyrell listened to me and was able to show me mattresses that suited my individual needs. Great relaxed experience I would recommend. Excellent customer care.
2026年1月19日
自発的なレビュー
Bensons For Beds - Broadstairs からの回答
We're delighted to hear that you received fantastic customer service and that our team member listened to your needs. We appreciate your recommendation and are glad you had a relaxed experience.
Exceptionally pleased with everything
The two visits we made to Benson's Beds were welcoming, informative, friendly but professional.
On our 1st visit - We were given excellent data on beds which were thought to be useful to us.
On our 2nd visit again we were welcomed by Tyrell shown again beds we could be interested in and left alone to peruse. On our decision all the paperwork explained and was done for purchase and interest free credit. Delivery guys were great too
All in all - exceptionally pleased with everything
2026年1月5日
Bensons For Beds - Broadstairs からの回答
We're happy to hear that you found your visits welcoming, informative, and friendly! It's great that you received helpful data and were given space to peruse. We appreciate your recognition of the paperwork explanation and the delivery team's efforts. Thank you for your positive feedback!
I’m very happy with my purchase.
I’m very happy with my purchase from Bensons for Beds. Communication throughout was excellent and delivery was smooth and well organised. The delivery guys were great — friendly, efficient, and respectful of my home.
A special mention to Graham at the Westwood Cross branch, who was absolutely fabulous. He was knowledgeable, helpful, and made the whole buying process really easy.
Overall, a really positive experience and I wouldn’t hesitate to recommend them.
2026年1月20日
自発的なレビュー
Bensons For Beds - Broadstairs からの回答
We're happy to hear that you had a positive experience with us. It's great to know that you found our communication excellent and the delivery smooth. We appreciate you mentioning the great service you received in-store, and we thank you for your recommendation.
Bensons For Beds - Broadstairs からの回答
Thank you for your positive feedback!
Bensons For Beds - Broadstairs からの回答
We're so happy to hear that you had such a good experience. Thank you for taking the time to share your positive feedback!
Sale person helpful
Sales person was polite and let us look around without us being pestered and was available when needed
Very helpful and informative
2026年1月11日
Bensons For Beds - Broadstairs からの回答
We're happy to hear that the salesperson was polite and attentive, providing assistance when you needed it. We appreciate your positive feedback and are glad you found them helpful and informative.
Order perfect from start to finish all…
Order perfect from start to finish all went smoothly
2026年1月15日
Bensons For Beds - Broadstairs からの回答
We're so happy that everything went smoothly with your order from beginning to end. Thank you for sharing your positive experience with us!
Bensons for beds shop staff are great shame about the delivery
Bensons for beds shop staff are fantastic so helpful, friendly and just lovely.
The delivery team didn't want to carry the tempur mattress upstairs saying it will snap because it was cold , had to get someone else to carry it up the same morning and surprise foam didn't snap
2026年1月12日
自発的なレビュー
Bensons For Beds - Broadstairs からの回答
We appreciate your positive feedback regarding our shop staff. We're sorry to hear about the delivery issues you experienced with your mattress. We'll address this with our delivery team to ensure better service in the future. Thank you for bringing this to our attention.
Bensons For Beds - Broadstairs からの回答
We’re so glad you received very good service – that’s what we aim for every time! 💜 Thank you for your positive review - Lauryn at Customer Care
Bensons For Beds - Broadstairs からの回答
Thank you for giving us 5 stars Jane! We’re so happy to hear it’s always a pleasure visiting Bensons Margate. We truly appreciate your loyalty and kind words,
Megan at Customer Care
Great service and good product at an…
Great service and good product at an affordable price.
2026年1月6日
自発的なレビュー
Bensons For Beds - Broadstairs からの回答
Thank you for your feedback ! We’re delighted you received great service and found a quality product at an affordable price—that’s exactly what we aim for! 😊
Best Wishes,
Megan at Customer Care!
Tyler was very friendly and very…
Tyler was very friendly and very patient.
We had alot of options to choose from .
Very happy with service
And product
2026年1月3日
Bensons For Beds - Broadstairs からの回答
So happy you’re pleased with both the service and your product. Tyler is a star!
We’re here whenever you need us — thanks for being a valued customer,
Megan at Customer Care!
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