Bensons For Beds - Cambridge レビュー 

400
TrustScore 5段階評価の5

4.8

Unit 8 Cambridge Retail Park, CB5 8JL Cambridge, Cambridgeshire, GB


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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

My husband and I are in our eighties and haven't bought a bed in years. We didn't know how things have moved on and we found your Cambridge store so helpful and patient in their dealings with us. Kier... もっと見る

企業が回答しました

5つ星のうち5の評価

Store Manager Monju is brilliant. He is very professional, knowledgeable, kind and friendly, and someone you can genuinely trust. He truly cares about his customers and always goes above and beyond to... もっと見る

企業が回答しました

5つ星のうち5の評価

Monju at benson for beds at Cambridge was very approachable. He help me and my partner find the best mattress texture thats suits our needs which made the process of us choosing a bed very excited and... もっと見る

企業が回答しました

5つ星のうち5の評価

We visited on Monday 10th August 2026 and were greeted by Rinsha. She was excellent. Her product knowledge was brilliant and although she couldn’t provide us with the bed base we had originally decide... もっと見る


企業情報

  1. 寝室家具店
  2. ベッド専門店
  3. 寝具店
  4. マットレス専門店

Bensons For Beds - Cambridge について

当該企業による記述

Information written by the company Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online. With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.

連絡先

  • Unit 8 Cambridge Retail Park, CB5 8JL, Cambridge, Cambridgeshire, 英国

  • 1223356994

4.8

優良

TrustScore 5段階評価の5

400件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.8

すべてのレビュー

(400)

過去12か月のレビュー数: 26,170

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Very attentive and knowledgable staff

Very attentive and knowledgable staff
Great range of beds at competitive prices

2026年1月22日
Bensons For Beds - Cambridge ロゴ

Bensons For Beds - Cambridge からの回答

We're so happy to hear that you found our staff attentive and knowledgeable, and that our selection and prices met your expectations.

5つ星のうち5の評価

Great service in store and quick…

Great service in store and quick delivery.

2026年1月22日
Bensons For Beds - Cambridge ロゴ

Bensons For Beds - Cambridge からの回答

We're happy you had great service and a quick delivery! Thank you for letting us know about your experience.

5つ星のうち5の評価

Immediately helpful

Immediately helpful, analysis of which bed type is really useful.
Assistant guided us to suitable alternatives and advised but didn’t push.
Would use them again

2026年1月21日
Bensons For Beds - Cambridge ロゴ

Bensons For Beds - Cambridge からの回答

We appreciate your feedback! We're happy to hear that our analysis and guidance were helpful, and that you felt no pressure. We look forward to assisting you again.

5つ星のうち4の評価

Delivery of bed went very well

Delivery of bed went very well . It was at 7.00 am and we do not live in the property yet, so I tried to contact Benson to ask for later time . Although telephone answered I could not get through to anyone to talk to. However gave up as am early riser and was able to be there. Delivery men delightful and helpful

2026年1月16日
Bensons For Beds - Cambridge ロゴ

Bensons For Beds - Cambridge からの回答

We appreciate your feedback and are glad the delivery went well. We're sorry you had trouble reaching us to request a different delivery time. We'll review our phone system to improve accessibility. We appreciate your patience and are happy the delivery team was helpful.

5つ星のうち5の評価

Very good service

2026年1月9日
Bensons For Beds - Cambridge ロゴ

Bensons For Beds - Cambridge からの回答

We’re so glad you received very good service – that’s what we aim for every time! 💜 Thank you for your positive review - Lauryn at Customer Care

5つ星のうち5の評価

Excellent service all round

Excellent service all round. Helpful attention in store, efficient billing, good communication afterwards regarding delivery, which seems to have gone well. I wasn’t there as I have not yet moved into the property, nor have I slept in the bed!

2026年1月7日
Bensons For Beds - Cambridge ロゴ

Bensons For Beds - Cambridge からの回答

We’re delighted to hear you received helpful support in-store, efficient billing, and clear communication regarding delivery. We hope you enjoy your new bed once you move in! Thank you for your positive review – Lauryn at Customer Care 💜

5つ星のうち5の評価

Very efficient service

Very efficient service

2026年1月9日
Bensons For Beds - Cambridge ロゴ

Bensons For Beds - Cambridge からの回答

We’re so pleased to hear you experienced very efficient service. Thank you for your positive review – Lauryn at Customer Care 💜

5つ星のうち5の評価

We were warmly greeted by a lovely…

We were warmly greeted by a lovely Sales Assistant, Rinsha,in the Cambridge store. She then allowed us time to look around but came to our aid when we had questions. She was extremely helpful and knowledgeable. We tested her patience when we thought we had found the bed, only to change our minds. She was completely understanding and provided quotes on both choices. We didn’t feel rushed. The order was placed and she helped to sort out a delivery date to suit our needs. Rinsha should be congratulated on being a valued member of your Company. I would have no hesitation in recommending her and the wonderful customer service she provided.

2026年1月3日
Bensons For Beds - Cambridge ロゴ

Bensons For Beds - Cambridge からの回答

Thank you for sharing such a detailed review Maria! We’re thrilled to hear Rinsha provided friendly, knowledgeable, and patient service, making your experience stress-free. We’ll be sure to congratulate her for being such a valued member of our team. Enjoy your new bed, and thank you for recommending us! - Megan at Customer Care!😊

5つ星のうち5の評価

Rinsha was amazing we came in to look…

Rinsha was amazing we came in to look at an adjustable bed for my mum, she suffers really bad with her mobility and back so we were looking for something that can help her sleep. Rinsha was very helpful, took her time to go through things and was very patient with us.

2026年1月6日
Bensons For Beds - Cambridge ロゴ

Bensons For Beds - Cambridge からの回答

Thank you for your lovely feedback Mrs Arthur! We’re delighted to hear Rinsha took the time to guide you through the options and was patient and helpful in finding the right adjustable bed for your mum. We’ll make sure your kind words reach her—it will mean a lot! Wishing your mum comfort and better sleep, and we look forward to welcoming you back,
Megan at Customer Care

5つ星のうち5の評価

Manju was very helpful and…

Manju was very helpful and knowledgeable.

2026年1月5日
Bensons For Beds - Cambridge ロゴ

Bensons For Beds - Cambridge からの回答

We're glad that our team member was so helpful and knowledgeable for you. Thank you for sharing your positive experience with us! We truly appreciate your feedback.
Megan at Customer Care

5つ星のうち5の評価

A good experience with plenty of time…

A good experience with plenty of time and a knowledgeable assistant

2025年12月30日
Bensons For Beds - Cambridge ロゴ

Bensons For Beds - Cambridge からの回答

Thank you for your feedback Stephen! We’re glad you had plenty of time to browse and that our assistant’s knowledge made the experience even better.
We hope to welcome you back soon!
Megan at Customer Care

5つ星のうち4の評価

Great experience

The employees were very welcoming and showed me the options of mattress and fillings that were available for my back support. Rinsha was very helpful and very knowledgeable of the beds and mattresses

2025年12月29日
自発的なレビュー
Bensons For Beds - Cambridge ロゴ

Bensons For Beds - Cambridge からの回答

We’re thrilled to hear our team made you feel welcome and provided the right guidance for your back support needs. It’s wonderful to know Rinsha’s knowledge and helpfulness stood out. Thank you for your positive review – Lauryn at Customer Care 💜

5つ星のうち5の評価

I had a fantastic experience at Bensons…

I had a fantastic experience at Bensons for Beds, and I can’t recommend them highly enough. Kieran was absolutely excellent in helping me sort everything out. He was extremely patient, understanding, and genuinely helpful throughout the whole process, never making me feel rushed or uncomfortable.

The quality of beds at Bensons for Beds is truly above the rest - high-quality, well made, and worth the investment. Thanks to Kieran’s outstanding service and knowledge, I feel completely confident in my final choice. I would definitely choose Bensons for Beds again and highly recommend both the company and Kieran to anyone looking for great quality and exceptional customer service.

2025年12月27日
Bensons For Beds - Cambridge ロゴ

Bensons For Beds - Cambridge からの回答

We're happy to hear about your fantastic experience and that you felt supported throughout the process. It's great to know the quality of our beds met your expectations and you feel confident in your choice. Thank you for your positive review – Lauryn at Customer Care 💜

5つ星のうち5の評価

Everything great

Everything great, sales excellent , clear explanation and polite.
Delivery service excellent and on time.

2025年12月27日
Bensons For Beds - Cambridge ロゴ

Bensons For Beds - Cambridge からの回答

Thank you for your feedback! We’re delighted to hear our sales team provided clear explanations and polite service, and that delivery was on time and excellent. Thank you for your positive review – Lauryn at Customer Care 💜

5つ星のうち5の評価

Excellent service from a very…

Excellent service from a very knowledgeable salesperson

2025年11月29日
Bensons For Beds - Cambridge ロゴ

Bensons For Beds - Cambridge からの回答

We appreciate you sharing that you received excellent service from our knowledgeable salesperson. We are so glad you had a positive experience!

5つ星のうち5の評価

The staff were very professional and…

The staff were very professional and helpful in giving us advice and showing us all the different types of mattress in the store and we tried out a vast amount of different makes of firm and medium to firm mattresses. We ordered the chosen mattress and it was delivered in good time by very helpful delivery team. However the mattress we brought is a lot firmer than the mattress we tried in the store and the wife and I are not sleeping very well. We do understand the time sleep trial period of 7 to 40 days in getting the mattress to settle in and adjust to our body. We are in the early stages of using this mattress and we are both under the same agreement that we may need to seek an alternative less firmer mattress in the coming weeks.

2025年11月29日
Bensons For Beds - Cambridge ロゴ

Bensons For Beds - Cambridge からの回答

We appreciate your feedback and are glad the team provided helpful advice and efficient delivery. We acknowledge the mattress firmness differs from what you experienced in-store, impacting your sleep. We hope it adjusts during the trial. If needed, we are here to assist you in finding a more suitable option.

5つ星のうち2の評価

I was disappointed to find out the…

I was disappointed to find out the mattress i ordered kept getting back ordered because the factory didn't have it in stock, when the online system said it would be ready by a certain date. I had to wait nearly two months and had to pay an extra 1000 pounds to get another mattress since the one i originally wanted kept delaying.

2025年11月13日
Bensons For Beds - Cambridge ロゴ

Bensons For Beds - Cambridge からの回答

Hello, I am so sorry to hear of the issues you've had with your goods. Please can you email us at enquiries@bensonsforbeds.co.ukso we can look into this further for you. - Team Bensons

5つ星のうち5の評価

Henry

Henry was great at listening and serving customers

2025年11月15日
Bensons For Beds - Cambridge ロゴ

Bensons For Beds - Cambridge からの回答

We’re so pleased Henry provided attentive and helpful service. Your feedback means a lot to us,
Megan at Customer Care!

5つ星のうち5の評価

Service and the manager was very good

2025年11月10日
自発的なレビュー
Bensons For Beds - Cambridge ロゴ

Bensons For Beds - Cambridge からの回答

Thank you for your kind words! We’re thrilled to hear the service and our manager made a great impression. Your feedback means a lot to us,
Megan at Customer Care!

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