Hi we had a great experience with Benson beds The assistant at the shop was attentive and kind very willing to help to find the best item The arrival of my bed was also excellent with the drives... もっと見る
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My husband and I are in our eighties and haven't bought a bed in years. We didn't know how things have moved on and we found your Cambridge store so helpful and patient in their dealings with us. Kier... もっと見る
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Store Manager Monju is brilliant. He is very professional, knowledgeable, kind and friendly, and someone you can genuinely trust. He truly cares about his customers and always goes above and beyond to... もっと見る
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Monju at benson for beds at Cambridge was very approachable. He help me and my partner find the best mattress texture thats suits our needs which made the process of us choosing a bed very excited and... もっと見る
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企業情報
Bensons For Beds - Cambridge について
当該企業による記述
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
連絡先
Unit 8 Cambridge Retail Park, CB5 8JL, Cambridge, Cambridgeshire, 英国
- 1223356994
4.8
優良
400件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Service and the manager was very good
2025年11月10日
自発的なレビュー
Bensons For Beds - Cambridge からの回答
Thank you for your kind words! We’re thrilled to hear the service and our manager made a great impression. Your feedback means a lot to us,
Megan at Customer Care!
Very helpful staff.
The staff in the Cambridge branch were very helpful. They explained everything very clearly. I'm looking forward to my mattress arriving
2025年11月17日
Bensons For Beds - Cambridge からの回答
We're happy to hear that the staff in our Cambridge branch were very helpful and explained everything clearly. We appreciate your feedback and hope you enjoy your mattress,
Megan at Customer Care
The staff were very helpful and…
The staff were very helpful and professional in speaking to us over our new mattress requirement.
2025年11月17日
自発的なレビュー
Bensons For Beds - Cambridge からの回答
We appreciate you taking the time to share your experience. We're so glad to hear that our staff was helpful and professional with your mattress needs.
We're always here if you need anything else,
Megan at Customer Care
Bed hasn't arrived yet
Bed hasn't arrived yet so cant leave an full review until it has. Henry in the cambridge store was very helpful.
2025年10月29日
Bensons For Beds - Cambridge からの回答
Thank you so much for your feedback—we’re thrilled to hear Henry at our Cambridge store was helpful! We can see your order has now been delivered, and we’d love to know if you’re enjoying it as much as we hoped you would.
Wishing you many peaceful nights of sleep!
Best regards,
Megan
Customer Care Specialist
We recently purchased a bed from…Cambridge Bensons
We recently purchased a bed from Cambridge and were genuinely impressed with the level of customer service we received from Henry throughout the process. He was friendly , knowledgeable and attentive without being pushy. Henry took time to understand what we were looking for and guided us through different options. The ordering process was smooth and delivery arranged. Great experience.
2025年10月17日
Bensons For Beds - Cambridge からの回答
We're genuinely happy to hear about the great customer service you received during your bed purchase. It's wonderful that our team member was friendly, knowledgeable, and attentive. We appreciate your positive feedback regarding the smooth ordering process and delivery arrangement.
Come back and visit us anytime,
Megan at Customer Care😁
Bensons For Beds - Cambridge からの回答
Thank you for your feedback! We're glad to hear you were happy with the service and your double bed and pillow.
Best wishes
Megan – Customer Care
I was looking for a new mattress
I was looking for a new mattress, which could relieve my back pain. I received excellent advice in the shop and perfect assistance in the following days by phone and website.
I also received a good offer, competitive compared to other quotes.
2025年10月3日
Bensons For Beds - Cambridge からの回答
Back pain relief and great service? Sounds like a win-win! Glad we could help you find the perfect mattress and keep you comfy all around. Sweet dreams and happy backs ahead! Megan at Customer Care💪😊
Bensons For Beds - Cambridge からの回答
Thank you for your 4 star review Mr Brixey. We will address your concerns with store.
We hope you love your new order,
Megan at Customer Care🛏️
Good looking bed
Saw bed in showroom and then ordered online. Very easy and bed came flat packed, good instructions and ok to assemble. Very comfortable bed and granddaughter really likes.
2025年7月9日
Bensons For Beds - Cambridge からの回答
Thank you for your feedback! We’re glad the online ordering and assembly were easy, and that you and your granddaughter love the comfortable bed.
Best Wishes,
Megan
Bensons for Beds Customer Care
Excellent service from a very…
Excellent service from a very knowledgeable manager. Courteous and friendly. Made it a pleasure to shop.
2025年10月4日
Bensons For Beds - Cambridge からの回答
Thank you for your feedback! We're delighted to hear you had a positive experience with our knowledgeable and friendly manager. We're committed to providing excellent customer service and are glad we met your expectations.
Take care,
Megan at Customer Care
Better buy somewhere else
Service was ok-ish, we found what we wanted, but if the person who is taking the order is not listening and you end up with assuming you booked a service to then recognise it hasn't been booked and you get charged additionally, that's really bad. Furthermore, not getting explained a bill and what the different abbreviations mean is not only customer unfriendly, but also simply unacceptable.
Had to come back twice and still end up with self-assembly.
Next time I will choose a different company, sorry BfB, that was pathetic.
2025年9月27日
Bensons For Beds - Cambridge からの回答
We appreciate you taking the time to share your experience. We're sorry to hear about the issues you faced with your order, the service booking, and the bill explanation. We'll address this internally to improve our service and communication.
Thank you,
Lauryn at Customer Care
Monjh was a great help when choosing a matress
Monjh greeted my 92 year old mother and myself very warmly, was extremely helpful, and very patient in helping my mother choose the right mattress. He was very knowledgeable on all the mattresses she tried out. I would certainly recommend him and Bensons for Beds.
2025年8月30日
Bensons For Beds - Cambridge からの回答
We're delighted to hear about the warm and helpful service you and your mother received. It's great to know that our team member was patient and knowledgeable in helping you choose the right mattress. We appreciate your recommendation.
Thank you,
Lauryn at Customer Care.
Bensons For Beds - Cambridge からの回答
We're glad you found our sales team knowledgeable and straightforward. Thank you for your positive feedback; we appreciate it!
Best Wishes,
Megan at Customer Care
Excellent customer service
Excellent customer service, very detailed in items purchase so we knew exactly what we were buying. Not pushy at all, answered our questions and more. Friendly and professional.
2025年9月4日
Bensons For Beds - Cambridge からの回答
We're happy to hear that our detailed service helped you feel confident in your purchase. We appreciate you noting our team's friendly and professional approach to answering your questions.
Take care,
Megan at Customer Care
If you visit the Cambridge branch speak…
If you visit the Cambridge branch speak to Henry! Such a help for us and very knowledgeable!
2025年8月28日
Bensons For Beds - Cambridge からの回答
We're happy to hear that you had such a positive experience at our Cambridge branch. Take care,
Megan at Customer Care
Excellent customer service
Me and my family had an excellent experience at Cambridge Beehive Retail Park wigh the Store Manager Monju. He was very knowledgeable and informed us about bed related information and answered thoroughly all of our questions. He was very kind and welcoming into the store too! He made our experience with buying a bed on a good deal very easy and pleasant and we will be sure to come again if we need to buy anymore furniture. Moreover all staff were very kind and asked us if we need help with anything.
2025年8月30日
自発的なレビュー
Bensons For Beds - Cambridge からの回答
We're happy to hear that you and your family had an excellent experience at our store. We appreciate your kind words regarding our team's knowledge and welcoming attitude. It's great to know that we made buying a bed easy and pleasant for you. We look forward to assisting you with any future needs, Megan at Customer Care
Bensons For Beds - Cambridge からの回答
We appreciate your recommendation and are happy you enjoyed our service. Thank you for your support; it means a lot to us.
Take care,
Megan at Customer Care
From purchasing the mattress instore to…
From purchasing the mattress instore to getting it delivered has been a great experience. Kept informed all the way about the delivery.brilliant communication.
2025年8月26日
自発的なレビュー
Bensons For Beds - Cambridge からの回答
We're happy to hear that your mattress purchase and delivery experience was great! We appreciate you acknowledging our communication. Thanks for the positive feedback,
Megan at Customer Care
Good service
2025年8月26日
Bensons For Beds - Cambridge からの回答
Thank you for the 5-star review! We value your feedback and can’t wait to see you again. Take care, Megan at Customer Care
Monju was very helpful
Monju was very helpful! Listened to what I was looking for and showed me those as well as others that suited my needs. I had the time and privacy to try many mattresses out and could make up my mind without feeling rushed. Monju was also very informative and friendly.
2025年8月26日
Bensons For Beds - Cambridge からの回答
We're glad you enjoyed your experience. It's great to hear that our team member was so helpful and informative, providing you with the time and space to choose the perfect mattress. Thank you for your positive feedback, Megan at Customer Care
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