Hi we had a great experience with Benson beds The assistant at the shop was attentive and kind very willing to help to find the best item The arrival of my bed was also excellent with the drives... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
My husband and I are in our eighties and haven't bought a bed in years. We didn't know how things have moved on and we found your Cambridge store so helpful and patient in their dealings with us. Kier... もっと見る
企業が回答しました
Store Manager Monju is brilliant. He is very professional, knowledgeable, kind and friendly, and someone you can genuinely trust. He truly cares about his customers and always goes above and beyond to... もっと見る
企業が回答しました
Monju at benson for beds at Cambridge was very approachable. He help me and my partner find the best mattress texture thats suits our needs which made the process of us choosing a bed very excited and... もっと見る
企業が回答しました
企業情報
Bensons For Beds - Cambridge について
当該企業による記述
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
連絡先
Unit 8 Cambridge Retail Park, CB5 8JL, Cambridge, Cambridgeshire, 英国
- 1223356994
4.8
優良
402件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Monju was very helpful
Monju was very helpful! Listened to what I was looking for and showed me those as well as others that suited my needs. I had the time and privacy to try many mattresses out and could make up my mind without feeling rushed. Monju was also very informative and friendly.
2025年8月26日
Bensons For Beds - Cambridge からの回答
We're glad you enjoyed your experience. It's great to hear that our team member was so helpful and informative, providing you with the time and space to choose the perfect mattress. Thank you for your positive feedback, Megan at Customer Care
We had a really great experience with…
We had a really great experience with Monju at Bensons for bed Cambridge branch. We were looking for the extra firm mattress but difficult to choose between a few candidates. The sale professionally and patiently explained the details that helped us a lot.
2025年8月22日
Bensons For Beds - Cambridge からの回答
We're happy to hear that you had a really great experience at our Cambridge branch. We're glad the details provided helped you choose between the mattresses. Thank you for your positive feedback, Megan at Customer Care
Monju was fantastic
Monju was fantastic - very helpful and knowledgeable. He had our best interest at heart and did not upsell us
2025年8月20日
Bensons For Beds - Cambridge からの回答
We're happy to hear that you had a fantastic experience! We appreciate your positive feedback regarding the helpful and knowledgeable service you received. Take care, Megan at Customer Care
Helpful member of staff,took…
Helpful member of staff,took trouble,but in the end the computer programme was the problem. Because we had a Spanish number the programme wouldn’t go far enough for us to buy.
However I went online when back home and my phone number did not cause a problem! Now we await delivery and hope that goes according to plan.
2025年8月4日
Bensons For Beds - Cambridge からの回答
Thank you for your feedback. We're happy to hear our staff provided great service, although we apologise for the issue with the computer program. We're glad you were able to successfully complete your purchase online and we are looking forward to delivering your order as planned. Thank you for choosing us, Megan at Customer Care
Excellent Service & quick delivery
Bought Bed & Mattress during sale, reasonable price and excellent service by Manager Monju at Cambridge branch, with Mattress protector & Bed care kit given complementary due to longer wait to be served.
2025年7月17日
自発的なレビュー
Bensons For Beds - Cambridge からの回答
Thank you for choosing us for your new bed and mattress! We're glad to hear that you had a great experience with our Manager Monju and enjoyed the added bonuses of a mattress protector and bed care kit. It was a pleasure serving you at our Cambridge branch. Sleep well! Megan at Customer Care😊
This is the 3rd bed I have purchased…
This is the 3rd bed I have purchased through bensons and again fantastic service.
Very helpful in the store and also on the phone with the customer service team.
Would always recommend them..
2025年7月29日
Bensons For Beds - Cambridge からの回答
Thank you for trusting us with your third bed purchase! We are so happy to hear that our service in-store and on the phone left a positive impression on you. We truly appreciate your loyalty and will continue to provide top-notch service. Thank you for the recommendation, Megan at Customer Care
Bensons for Beds, highly recommended.
We went into Bensons for Beds just to browse. We did not plan to make a decision to buy at first. We tried a lot of mattresses and looked at different beds. The store manager Monju spent a lot of time explaining the different beds and mattresses to us. He was very resourceful and gave us good advice and extra tips. We bought 2 beds with storage, 2 different mattress to suit my daughter and I. We felt we have made an informed decision in getting 2 amazing beds. Thank you to Monju and we highly recommend Bensons for Beds.
2025年7月16日
Bensons For Beds - Cambridge からの回答
Thank you for taking the time to share your experience at our store! We are thrilled to hear that Monju provided you with personalised and informative service. Our team takes pride in helping our customers make informed decisions. We are grateful for your recommendation and hope you enjoy your new beds! Happy sleeping, Megan at Customer Care
Monju was extremely helpful and…
Monju was extremely helpful and knowledgeable in finding the perfect mattress for me. He was very patient and gave us the time and space we needed to make a decision.
Did not feel rushed and he was not pushing us for any particular brand of mattress which was refreshing.
His guidance ensured that we got the best mattress for us and gave us a great deal.
Highly recommend this store.
2025年7月9日
自発的なレビュー
Bensons For Beds - Cambridge からの回答
Thank you for the glowing review! We're so glad that Monju was able to help you find the perfect mattress and that you didn't feel rushed or pressured. Providing top-notch customer service is always our priority. Thank you for recommending our store to others. Sweet dreams on your new mattress, Megan at Customer Care
Great service
The team member was very helpful. Took notice of the particular condition I have and showed me a range of options. He was very clear about how to look after the item. It was an excellent experience in customer service. Well done
2025年7月17日
自発的なレビュー
Bensons For Beds - Cambridge からの回答
Thank you for your kind feedback! Our team takes pride in providing exceptional customer service and we're thrilled to hear that you had a great experience with us. We hope to continue seeing you and providing top-quality care for your items. Thank you for choosing our business, Megan at Customer Care
The location of the store
The location of the store
The staff are always helpful
Am pleased with products
2025年7月14日
自発的なレビュー
Bensons For Beds - Cambridge からの回答
Thank you for your kind words! We strive to provide excellent customer service and we're delighted to hear that our staff has been helpful. We're glad you're pleased with our products as well. See you again soon, Megan at Customer Care
Great service
We had a fantastic experience purchasing our new mattress online—great service, quick delivery and good quality product.
2025年7月4日
Bensons For Beds - Cambridge からの回答
Thank you for the positive review! We are thrilled to hear that you had a great experience purchasing your new mattress online. We take great pride in providing excellent service and high-quality products to our customers. We hope you enjoy your new mattress, Megan at Customer Care
Staff was helpful
2025年7月2日
Bensons For Beds - Cambridge からの回答
Thank you so much for your review! We take pride in providing helpful and attentive service to all of our customers. It was our pleasure to assist you, Megan at Customer Care
Easy to understand the ordering…
Easy to understand the ordering process. There's plenty of choice for headboards and mattress comfort. Looking forward to our bed arriving
2025年6月29日
Bensons For Beds - Cambridge からの回答
Thank you for your positive review! We always aim to make the ordering process as easy as possible and provide a variety of options for our customers. We can't wait for you to experience the comfort of your new bed, Megan at Customer Care
It was nice experience
It was nice experience. The stall manager I think his name was Monju. He was a really experienced guy and he make us understand very wall. So I will give 5start for that.
2025年6月24日
自発的なレビュー
Bensons For Beds - Cambridge からの回答
We're happy to hear that you enjoyed your shopping experience with us. It's great to know that one of our team members made such a positive impression and was helpful. Thank you for your 5-star review, Megan at Customer Care
Excellent service
I was dealt with by 2 members of staff, both were very helpful and I walked away with a perfect bed. I got home and had a question about my purchase, so I telephoned the store, there was no answer, I knew the shop was busy so was going to call again, but 5 minutes later a member of staff had seen the missed call and returned the call to me, excellent service.
2025年6月21日
Bensons For Beds - Cambridge からの回答
We're happy to hear that our staff were helpful and you found the perfect bed Miss Stanford! We appreciate you mentioning the prompt call back; providing excellent service is important to us. Thank you for your positive feedback, Megan at Customer Care.
Was not pressured but when we had…
Was not pressured but when we had questions answered promptly and helpful in making a decision
2025年6月16日
Bensons For Beds - Cambridge からの回答
We're happy to hear that our team was helpful and promptly answered your questions without pressuring you. Thank you for your positive feedback, Megan at Customer Care
Excellent customer service
Rinsha & Monju were fantastic they gave us time to have a good look around found what we wanted and needed we had a budget and managed to get a great deal.
Will definitely be back to get our children’s beds
Thanks again
2025年6月16日
自発的なレビュー
Bensons For Beds - Cambridge からの回答
We're happy you found what you wanted within your budget! It's great to hear that you had a positive experience and we appreciate your intention to return for your children's beds. We cant wait to welcome you back MS Chard, Megan at Customer Care
I truly enjoyed my shopping experience
I truly enjoyed my shopping experience. Henry was serving on the day. I was given the space to browse then Henry asked details about the products I needed. Based on my budget I was given the options for me to chose from. I didn't feel rushed which I appreciated. Henry was very patient, I received answers to all my question and ended happy with a new bed and a mattress
2025年5月28日
自発的なレビュー
Bensons For Beds - Cambridge からの回答
We're happy to hear that you enjoyed your shopping experience. It's great to know that you felt comfortable browsing and that you were provided with suitable options. We appreciate your positive feedback and are glad you are happy with your new bed and mattress. Take care Claudia, Megan at Customer Care
Great instore experience
The sales rep Henry was very helpful. He was knowledgeable and explained every deatiled feature of the product. He helped us to choose from many different qualities. He was passionate about what he does. He was polite and very positive.
2025年5月28日
自発的なレビュー
Bensons For Beds - Cambridge からの回答
We appreciate you sharing your positive experience! We're happy to hear that our team member was helpful, knowledgeable, and passionate. We are grateful for your business, Megan at Customer care
Experience was very good
Experience was very good, i was looking to purchase and take away a mattress same day, the salesman Harry was very knowledgeable, professional and absolute credit to the company. He went above and beyond what was expected of him. If this is how you regularly deal with customers i will definitely be back for my next mattress or bed. Absolute pleasure, Thank you
2025年5月25日
Bensons For Beds - Cambridge からの回答
We're happy to hear that you had a very good experience and appreciate the positive feedback regarding the service you received. We are pleased that the team member was so helpful and knowledgeable. Thank you! Megan at Customer care
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。