From picking the mattress to delivery, the whole process was excellent. The store manager dealt with my wife and I, there were no sales pressure tactics and the friendly banter was mixed with his... もっと見る
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Great experience in store. We visited with view to purchase, but we found a mattress and bed to suit our needs at our first visit. Rose was incredibly helpful, no pressure. After we were given advice... もっと見る
The drivers delivered at the scheduled time, they were polite and respectful of our property, they opened the mattresses and placed it on the base. Once they left I opened the pillows so they could b... もっと見る
We visited the Chester branch after receiving a quote from another bed company. We were greeted by a lovely salesman called Barry who was extremely knowledgeable and professional. What really made i... もっと見る
企業が回答しました
企業情報
Bensons For Beds - Chester について
当該企業による記述
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
連絡先
Unit 5 Deva Retail Centre, Stendall Road, CH1 4LU, Chester, Cheshire, 英国
- 1244665818
4.8
優良
682件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
We needed to change our order slightly…
We needed to change our order slightly and after speaking on the phone the changes were made with no fuss at all
2025年10月23日
Bensons For Beds - Chester からの回答
We're happy to hear that we could accommodate your order change so easily! Thank you for your positive feedback; we appreciate you taking the time to share.
Until next time, thank you.
Megan at Customer Care
Excellent customer service
Barry the sales person was very informative and helpful about purchasing a mattress that suited our needs. He gave good information on types of mattresses for us to make a choice.
2025年10月23日
自発的なレビュー
Bensons For Beds - Chester からの回答
We're happy to hear that the salesperson was very informative and helpful in guiding your mattress purchase to suit your needs. We appreciate you sharing your positive experience,
Megan at Customer Care
Bensons For Beds - Chester からの回答
We're so pleased to hear about your great service and that our staff was most helpful! Thank you for your review – Lauryn at Customer Care 💜
I made a recent visit to Bensons for…
I made a recent visit to Bensons for Beds on the Greyhound Park in Chester. The salesperson who dealt with me was very polite and knowledgeable. I made my purchase and was very happy with the service provided. I would recommend Bensons without hesitation.
2025年10月19日
Bensons For Beds - Chester からの回答
We're happy to hear that you were pleased with the service you received at our Chester store. We appreciate your positive feedback regarding our team member's knowledge and politeness. Thank you for recommending Bensons for Beds.
Thank you for your review – Lauryn at Customer Care 💜
None Pushy Sales
Salesman Kirkpatrick was knowledgable and answered questions with ease. He was not pushy which we liked. We were not jumped on when walking through the store again which we liked if we were we would have left. He was informative and pleasant
Bed was 50% off very happy we will now see if delivery and longevity of purchase is as good as the salesman projects.
2025年10月18日
自発的なレビュー
Bensons For Beds - Chester からの回答
We're happy to hear that our team member was knowledgeable and helpful without being pushy. We appreciate your feedback on the sales experience and hope you enjoy your new bed! We appreciate your business.
Thank you for your review – Lauryn at Customer Care 💜
Amazing service by Dave
I went with my friend to go and look at mattresses for her to buy a new one. Dave, the guy who helped her, was amazing, and I ended up buying a new mattress myself! He was so patient and went through everything with us, made the whole experience amazing. Thank you Dave 😊
2025年10月3日
Bensons For Beds - Chester からの回答
We are so glad to hear that you and your friend had such a wonderful experience Sarah! It's great to know that our team member was able to assist you both in finding the perfect mattresses. Thank you for sharing your positive feedback. Thank you for your review – Lauryn at Customer Care 💜
The Chester team at Bensons are amazing
The manager and staff at Bensons in chester have been amazing with our order, our delivery and other issues we personally had through not being able to have our Hypnos Earth mattress delivered for quite a few months. Now it’s here we’ve had the best sleep and even though it’s more costly it’s worth every penny. Thanks to everyone there as it’s the 2nd quality mattress we’ve bought and the service during and after with the team for our latest one was simply a fantastic experience. Well done and we’ll definitely be back again. Angie & Kevin, Cheshire Oaks, Ellesmere Port
2025年10月17日
自発的なレビュー
Bensons For Beds - Chester からの回答
We're happy to hear that the team in Chester provided such amazing support with your order and delivery. We're so glad you're enjoying your Hypnos Earth mattress and that it was worth the wait. Thank you for your kind words, and we look forward to seeing you again,
Megan at Customer Care
The staff were excellent in helping us…
The staff were excellent in helping us reach a decision with regards to all the options available. Very pleased with the whole experience from purchase to delivery.
2025年10月13日
Bensons For Beds - Chester からの回答
Thanks so much! We're delighted our team could guide you through all the options and make the whole experience—from purchase to delivery—smooth and satisfying. Enjoy your new bed Megan at Customer Care 🛏️📦
Bensons For Beds - Chester からの回答
We're happy to hear that our team member was super helpful. We appreciate your positive feedback and your time. Thank you for your positive review! – Lauryn at Customer Care 💜
Great balance of customer service
Great balance of customer service. Very helpful but also left us to browse. Chap was friendly and helped us understand the product we eventually bought.
2025年10月11日
自発的なレビュー
Bensons For Beds - Chester からの回答
We're happy to hear that our team member was helpful and friendly, and that you appreciated the balance of support while you were browsing and learning about our products.
Take care,
Megan at Customer Care
Fantastic Store Manager at Chester
Dave, the Store Manager at Chester, was very helpful. He clearly wanted to understand our needs in order to recommend mattresses that would suit us best. We tried the profile bed first which is a good piece of tech. We had plenty of time to try out various mattresses, and did not feel rushed. I nearly fell asleep whilst trying the mattress we decided to buy!
2025年9月29日
Bensons For Beds - Chester からの回答
Thank you for sharing your experience! We're so pleased to hear that Dave at our Chester store took the time to understand your needs and made the process relaxed and enjoyable.
It’s great to know you enjoyed using our SleepPRO technology — and almost falling asleep in-store is definitely a good sign you chose the right mattress!
Wishing you many restful nights ahead.
Best regards,
Megan at Customer Care
Greeted with friendly staff
Greeted with friendly staff, really helpful and helped us decide what bed and mattress would be best for our needs.plenty of choice reasonably priced.
2025年10月3日
Bensons For Beds - Chester からの回答
We're happy to hear that our staff was friendly and helpful in assisting you to choose the best bed and mattress for your needs. We appreciate your feedback!
Thank you,
Lauryn at Customer Care
Fab experience
Fab experience! First time experiencing and visiting the store and the service was brilliant! Can’t thank them enough for the customer service received. Definitely recommend
2025年9月29日
Bensons For Beds - Chester からの回答
We appreciate you sharing your experience! We're so glad to hear that you had a brilliant first visit and that you received great customer service. We thank you for your recommendation!
Thank you,
Lauryn at Customer Care
Easy
Dan from the Chester branch helped us massively. He wasn’t too pushy and gave us all the information we needed to purchase. Set delivery for the day after we moved in to make sure it was all okay. Sent emails in the build up and a phone call to say they were going to be an hour away. Came, asked which room, dropped off and off in 10 minutes.
2025年9月23日
Bensons For Beds - Chester からの回答
We're happy to hear that the team member from the Chester branch provided excellent support during your purchase. We appreciate your feedback regarding the smooth delivery and communication. It's great to know everything went well!
Thank you,
Lauryn at Customer Care
Great customer service from the Chester…
Great customer service from the Chester branch! The manger was superb I would highly recommend using benson beds and would definitely return
2025年9月28日
Bensons For Beds - Chester からの回答
Thanks a million! We're so pleased you received superb service from our Chester team—especially the manager! Your recommendation means the world to us, and we look forward to seeing you again soon.
Take care,
Megan at Customer Care✨
Excellent service from staff
Excellent service from staff, no pushy sales but practical help and advice given. Sales person made 2 sales to my son and myself. Would highly recommend.
2025年9月19日
Bensons For Beds - Chester からの回答
We appreciate you sharing your experience. We're happy to hear that our staff provided excellent, practical assistance without pressure. We're glad you recommend us.
Thank you,
Lauryn at Customer Care.
Friendly staff and lovely store
Lola in store was very helpful and gave great suggestions that fitted in with our needs. Gave us time to look around, have a feel for the beds/mattresses and was very friendly.
All other staff friendly.
Store laid out lovely with lots of variety
2025年9月16日
Bensons For Beds - Chester からの回答
We're happy to hear that our team was friendly and helpful, and that you found the store layout and variety to your liking. We appreciate you sharing your positive experience with us.
Best Wishes,
Megan at Customer Care
Very happy with our shopping experience…
Very happy with our shopping experience and our new bed. Christine was polite , friendly and professional and most importantly showed us what she thought was appropriate then left us alone - no hard sell! A welcome change from a bed store not too far away! Bed was delivered and assembled without any problems . Very happy with our purchase.
2025年8月10日
Bensons For Beds - Chester からの回答
Thank you for choosing our store for your new bed! We're so glad you had a positive experience and appreciate your kind words about our team member Christine. Providing a stress-free shopping experience is our top priority. We hope you enjoy your new bed and thank you for your business!
The staff were Very helpful
The staff were very helpful in helping us decide which mattress was best for my husband who has a bad back. The price if purchasing the mattress was straightforward.
2025年9月5日
Bensons For Beds - Chester からの回答
We appreciate you sharing your experience with us Heather. We're happy to hear that our staff were helpful in deciding which mattress was best and that the price was straightforward.
We hope you enjoy a peaceful nights sleep,
Megan at Customer Care
Right price and right timing
2025年9月2日
Bensons For Beds - Chester からの回答
We're happy to hear that our price and timing worked well for you Mr Candlish. Thank you for your positive feedback; we appreciate it.
Take care,
Megan at Customer Care
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