Stephen, excellent Salesperson. Store looked good walking in the door. My only issue is delivery. I was told 3 weeks but then there is less than one day a week I can choose so, with charity voluntary... もっと見る
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The sales assistant Rose was excellent. She made sure that were both completely happy with our choice of mattress and that it was correct for our sleeping postures.
企業が回答しました
We had a fantastic experience at Bensons for Beds in Chester, particularly thanks to Barry, who was incredibly helpful, friendly and informative throughout. He took the time to talk us through... もっと見る
Great point of sale assistance. With so many bases, mattresses and headboards to chose from the guidance and advice from the member of staff was invaluable. When our delivery arrived the mattress was... もっと見る
企業が回答しました
企業情報
Bensons For Beds - Chester について
当該企業による記述
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
連絡先
Unit 5 Deva Retail Centre, Stendall Road, CH1 4LU, Chester, Cheshire, 英国
- 1244665818
4.8
優良
722件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Excellent service thank you im so happy with my new bed
Thank you for an excellent service im really happy with with my bed
2026年2月16日
Bensons For Beds - Chester からの回答
We're happy to hear that you're really pleased with your new bed and the service you received! We appreciate your positive feedback.
Relaxed and very informative
Great advice and easy to navigate the store. Christine managed both my partner and my needs , expectations - not an easy task when we both wanted two different beds !!
2026年2月12日
Bensons For Beds - Chester からの回答
We're glad you found our advice helpful and the store easy to navigate. It's great to hear that our team member met your needs and expectations while assisting you both. Thanks for your review!
Rose great sales advice
Rose, who helped us choose a mattress was excellent. She made us feel at ease and was very helpful.
2026年2月8日
Bensons For Beds - Chester からの回答
We're happy to hear that our staff made you feel at ease and was very helpful when choosing a mattress! We appreciate your positive feedback.
Stewart - Bensons Team
Honesty and understanding of products
Went to bensons in Greyhound Park, Chester as we had decided to purchase a tv bed thingy.
The rep, David Kirkpatrick was brilliant, no sales pressure and was very helpful when we were asking questions about different mattresses.
We bonded over similar bicep injuries.
Would recommend this store
2026年2月10日
自発的なレビュー
Bensons For Beds - Chester からの回答
We're happy to hear about the positive experience you had at our Chester store. We appreciate your positive feedback regarding the helpful support you received during your TV bed purchase and mattress selection. It's great to know you would recommend us.
Bensons For Beds - Chester からの回答
We appreciate your positive feedback! We are so glad our staff was knowledgeable and helpful, and that our price was good for you.
Bensons For Beds - Chester からの回答
We're happy to hear that the delivery and installation met your expectations. Thank you for your positive feedback!
Excellent service from start to finish…
Excellent service from start to finish very knowledgeable staff , helped pick appropriate bed . Good value compared to competition .
Kept informed from order to delivery .
Delivery team polite , efficient and delivered within promised window
2026年2月7日
Bensons For Beds - Chester からの回答
We appreciate your wonderful feedback! It's great to hear our knowledgeable staff helped you choose the perfect bed and that you found good value. We're also glad you were kept informed and that our delivery team was polite and efficient.
Excellent service
2026年2月5日
Bensons For Beds - Chester からの回答
We appreciate your feedback. We're happy to hear customer service was excellent.
Great service
Lola took the time to help us find the right bed for us. She ensured we tried a number of beds before making our final choice.
2026年2月3日
Bensons For Beds - Chester からの回答
We're happy to hear that you found the perfect bed with our help. It's great to know that the time spent trying different options paid off in your final choice.
We hope to welcome you back soon!
Megan at Customer Care
My product was delivered perfectly
My product was delivered perfectly, on time by courteous delivery team who kept me up to date with the progress of my delivery. Top class experience!
2026年1月29日
Bensons For Beds - Chester からの回答
Thank you so much for the fantastic feedback, Mr. Whitfield! 😊 We’re delighted to hear your delivery arrived perfectly and on time, and that the team kept you updated throughout — great to know they made the whole experience top class. We really appreciate you choosing us,
- Megan at Customer Care💜
Extremely pleased with process from…
Extremely pleased with process from start to finish. Faultless.
Initially went in to shop & spoke with Dave the manager at Chester Sealand branch. He took time to show us different mattresses and offered advice without being pushy or intrusive. He ensured we got the best price available & the best service. Order placement was simple. Communication from Bensons was excellent throughout. Mattress arrived on time & was delivered with care and attention by the delivery guys. They were respectful of our property.
Overall thoroughly impressed and would recommend.
2026年1月23日
Bensons For Beds - Chester からの回答
We're happy to hear that you were pleased with your experience, from the initial shopping to the careful delivery. It's great to know that our team offered helpful advice and that our communication was excellent. We appreciate your recommendation,
Megan at Customer Care
We were left to browse at our own pace…
We were left to browse at our own pace and then given the advice we needed when we wanted it. We got a better mattress for the same price from another store, without the hard sell.
2026年1月27日
Bensons For Beds - Chester からの回答
We're glad you enjoyed your shopping experience with us and that our team was helpful. We appreciate your feedback and are always looking for ways to improve our customer service.
Easy peasy - Dave pretty much guided our whole…
Dave pretty much guided our whole experience - seamless purchase with limited stress even with a three year old hanging off my leg!
2026年1月27日
Bensons For Beds - Chester からの回答
We're happy to hear that the purchase was seamless and low-stress, even with your three-year-old! Thank you for sharing your positive experience with us.
Fantastic experience
Fantastic experience from start to finish. Stephen was incredibly helpful without ever being pushy, which made the whole process easy and enjoyable, especially as first-time mattress buyers.
He gave us space to explore, stepped in with advice at the right moments, and even offered pillows when we joked about falling asleep! We found the perfect mattress and loved the flexible delivery options.
Couldn’t fault Stephen or the service at all ☺️
2026年1月24日
自発的なレビュー
Bensons For Beds - Chester からの回答
We're delighted you had such a fantastic experience! It's great to know that our team made your first mattress purchase easy and enjoyable. We appreciate that the advice and flexible delivery options were helpful in finding the perfect mattress. Thank you for your positive feedback!
Excellent customer service as always…
Excellent customer service as always that’s why we went back and bought another bed for our son, great deal and got extras which we weren’t expecting.
Bensons for bed Chester retail park I would go anyway else
2026年1月26日
Bensons For Beds - Chester からの回答
We're happy to hear that you had another excellent experience and found a great deal for your son's bed. It's great to know you received unexpected extras. Thank you for your continued loyalty and positive feedback!
DISAPPOINTING
Store staff very helpful.Delivery went well. Unfortunately after they left, found an unpleasant odour coming from bed. Customer service say to give it 3 weeks to improve. Not impressed considering the cost of the mattress!!!!
2026年1月20日
自発的なレビュー
Bensons For Beds - Chester からの回答
Thank you for taking the time to share your feedback. I’m really pleased to hear that the store team were helpful and that delivery went smoothly. I’m sorry, however, that you’ve experienced an unpleasant odour from the new bed — I appreciate how disappointing that must feel, especially after making such an important purchase.
A noticeable smell can occur with new mattresses due to the fresh materials and packaging, and it usually settles as the mattress airs out. This is completely normal, and it should naturally improve over the next couple of weeks.
We have since contacted you to discuss this in more detail and to make sure you have the support you need while it settles. Thank you,
Megan at Customer Care
Bensons For Beds - Chester からの回答
We appreciate your positive feedback! Thank you.
Rose who dealt with our enquiry was
Rose who dealt with our enquiry was
really patient and thorough in her
explanation of the type of bed was needed.
2026年1月16日
Bensons For Beds - Chester からの回答
We're happy to hear that the explanation about the type of bed needed was helpful and thorough. We appreciate you taking the time to share your positive experience with us!
Bensons For Beds - Chester からの回答
We're so glad our team was helpful and knowledgeable without being overbearing! Thank you for your positive feedback.
Very helpful staff at the Chester…
Very helpful staff at the Chester Store. Allowed us to look when we needed but was available to give advice and point us in the right direction when asked.
2026年1月13日
Bensons For Beds - Chester からの回答
We’re so glad you found plenty of choice and our team was super helpful – that’s what we love to hear! 💜 Thank you for your positive review - Lauryn at Customer Care
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