From picking the mattress to delivery, the whole process was excellent. The store manager dealt with my wife and I, there were no sales pressure tactics and the friendly banter was mixed with his... もっと見る
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Great experience in store. We visited with view to purchase, but we found a mattress and bed to suit our needs at our first visit. Rose was incredibly helpful, no pressure. After we were given advice... もっと見る
The drivers delivered at the scheduled time, they were polite and respectful of our property, they opened the mattresses and placed it on the base. Once they left I opened the pillows so they could b... もっと見る
We visited the Chester branch after receiving a quote from another bed company. We were greeted by a lovely salesman called Barry who was extremely knowledgeable and professional. What really made i... もっと見る
企業が回答しました
企業情報
Bensons For Beds - Chester について
当該企業による記述
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
連絡先
Unit 5 Deva Retail Centre, Stendall Road, CH1 4LU, Chester, Cheshire, 英国
- 1244665818
4.8
優良
679件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
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The salesman wasn’t pushy
The salesman wasn’t pushy, and he helped us choose the right mattress
2026年3月20日
Bensons For Beds - Chester からの回答
Thanks for the great review! So glad our salesman helped you find the perfect mattress without any pressure — just the way it should be!
Hope to see you again in the future,
Megan at Customer Care!💜
very reliable company
very reliable company , very polite and respectful delivery team
2026年3月18日
自発的なレビュー
Bensons For Beds - Chester からの回答
Thank you for your lovely feedback!😊
We’re delighted to hear you found us to be a very reliable company, and it’s wonderful to know the delivery team were polite and respectful throughout. That’s exactly the standard of service we aim to provide every time!✨
Thanks again for choosing us — we really appreciate it,
Megan at Customer Care
Great team at Bensons For Beds and also…
Great team at Bensons For Beds and also fabulous delivery team
2026年3月16日
Bensons For Beds - Chester からの回答
Thank you for the wonderful feedback Maria! We’re delighted to hear our in‑store team and delivery crew made your experience a great one. Enjoy your new purchase,
Megan at Customer Care
Bensons For Beds - Chester からの回答
Thank you for giving us 5 stars Tom! Always happy to help — great advice is what we’re here for 😊
See you next time! Megan at Customer Care 😊✨
Hello
Hi. Highly recommend Bensons for Beds. I bought bed frame, headrest, tempur mattress and pillows last August and they was hold it for me till February this year with no problems and waited patiently till we move in and sort everything out first. Also get some great discount which is positive as well. Thanks
2026年2月9日
Bensons For Beds - Chester からの回答
Thank you so much for your lovely recommendation Robert! We’re delighted to hear you had such a positive experience with us. It’s great to know we could hold your bed frame, headboard, Tempur mattress and pillows safely until you were ready to move in — we’re always happy to help make the process easier. We’re thrilled you were pleased with the discounts too! Thanks again for choosing us,
Megan at Customer Care💜
Bensons For Beds - Chester からの回答
Great to hear you were kept well informed every step of the way! 😊 Clear updates make all the difference — thanks for the lovely feedback,
Megan at Customer Care!
Good customer service and advice
Good customer service and advice, product now received and comfortable.
2026年3月12日
Bensons For Beds - Chester からの回答
Great to hear you received good customer service and advice — and even better that your new product is comfy too! 😊 Thanks for the lovely feedback,
Megan at Customer Care!
Great service.
The Salesperson Paul was extremely helpful with us choosing the right mattress and bed that suited us, with no rush.
2026年3月7日
Bensons For Beds - Chester からの回答
Thank you so much for your lovely feedback! We're delighted to hear that Paul was extremely helpful in guiding you to the right mattress and bed, and that you felt no rush during the process. – Megan at Customer Care
Great service at Chester branch…
Great service at Chester branch especially Dave whom answered all our questions. Was in the store trying different mattresses for a good hour. Delivery service and assembly service Great who took all the rubbish away. Great bed and mattress, definitely recommend thank you 😊
2026年1月25日
自発的なレビュー
Bensons For Beds - Chester からの回答
Alex Cunningham,
We're happy to hear that you received great service at our Chester branch and that all your questions were answered. It's wonderful you found a great bed and mattress and that the delivery and assembly service was excellent. We appreciate your recommendation!
Team Bensons
Christine from Bensons could not have…
Christine from Bensons could not have been more helpful when Ipurchased my ottoman. Because of her I would definitely choose Bensons Chester again for any other purchases I will make in the future.
2026年3月4日
Bensons For Beds - Chester からの回答
Pamela,
We're happy to hear that your ottoman purchase experience was so positive! We appreciate your kind words and are so glad that our team member was helpful. Thank you for your feedback; we value it greatly.
Team Bensons
Bensons For Beds - Chester からの回答
And Mrs Murphy,
We appreciate your feedback and are so pleased to hear you found our service friendly, professional, and knowledgeable.
Team Bensons
very pleased with everying
2026年2月22日
Bensons For Beds - Chester からの回答
Really appreciate your feedback John—wonderful to know everything was exactly as hoped.
We truly appreciate your feedback.
Megan at Customer Care⭐
Christine did an excellent job in…
Christine did an excellent job in helping me get mattress I needed on Monday 23.2.2026 at sealand industrial estate, Chester
2026年2月26日
Bensons For Beds - Chester からの回答
Thank you so much for your lovely feedback Ann! 😊 We’re delighted to hear that Christine did an excellent job in helping you find the right mattress during your visit on Monday 23/2/2026 at our Sealand Industrial Estate store in Chester. We’ll be sure to pass your kind words on to her — she’ll be thrilled! Enjoy your new mattress,
Megan at Customer Care
Love the new bed
Love the new bed. In store sales very good but did not communicate that old bed would need disassembling prior to collection. Delivery man quite rude stating he would not be taking my old bed away as he didn’t have room on the van. (The delivery/removal was a like for like product). I had paid for this service at time of ordering and the manner in which I was dismissed with the comment ‘you’ll just get a refund’ was quite rude. The second delivery man was more amenable and sorted the collection but the whole delivery experience was very uncomfortable.
2026年2月19日
自発的なレビュー
Bensons For Beds - Chester からの回答
Hello Catherine,
We appreciate your feedback and are sorry the delivery was uncomfortable. We'll address the communication gap regarding old bed disassembly and the delivery person's behaviour. We're looking into this to improve our service.
Thank you,
Megan at Bensons for Beds
Great service
Great service, explaining the different levels of firmness on the beds. The test to see which suited us best really helped to inform our decision on which mattress to buy. After nearly falling asleep a couple of times we picked a bed and mattress that suited our needs. Superb service.
2026年2月21日
Bensons For Beds - Chester からの回答
Thank you for your fantastic review! 😊 We’re so pleased to hear you received great service and found the firmness explanations helpful. The comfort test is such a useful way to find the perfect match, and we’re glad it helped you make a confident choice — even if it almost sent you to sleep a couple of times! Enjoy your new bed and mattress, and thank you again for the superb feedback,
Megan at Customer Care
Bensons For Beds - Chester からの回答
Thank you for your feedback Peter! We’re delighted to hear you received great service from Christine. Her knowledge and friendly approach make all the difference, and we really appreciate you sharing your experience,
Megan at Customer Care
The lady in the shop at Chester Sealand…
The lady in the shop at Chester Sealand road was so helpful and really listened to what we were looking for - there was no oversell or trying to get us to buy the most expensive as she wanted us to make sure we had the right bed and mattress for us. The bed delivery and assembly was flawless and we are so happy with our new bed and know it is going to last a long time.
2026年2月22日
Bensons For Beds - Chester からの回答
Hello Jackie,
We're happy to hear that you received such helpful assistance and found our team member attentive to your needs. It's great to know the delivery and assembly were flawless and that you are happy with your new bed. We appreciate your positive feedback,
Megan at Customer Care
Bensons For Beds - Chester からの回答
We are so happy that you had a brilliant, seamless experience. We appreciate you taking the time to leave us this positive feedback! – Lauryn at Customer Care 💜
Bensons For Beds - Chester からの回答
We're so happy to hear that you had an awesome experience. Thank you so much for your positive feedback; we appreciate it! Thank you for your positive review – Lauryn at Customer Care 💜
Excellent service thank you im so happy with my new bed
Thank you for an excellent service im really happy with with my bed
2026年2月16日
Bensons For Beds - Chester からの回答
We're happy to hear that you're really pleased with your new bed and the service you received! We appreciate your positive feedback.
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