The staff in the shop was very helpful in helping my mum and myself choose the right mattress for ourselves that would accommodate our budget.
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レビュアーのコメントを見てみましょう
Friendly and helpful staff who clearly has a great deal of experience and knowledge without being pushy,
The salesman in the store (Sean) was great and really patient. We ordered 2 single beds which we push together as a double as my husband has restless legs. We only got one lot of headboard setting u... もっと見る
企業が回答しました
The help & advice of the salesman was great. Apart from going round trying all mattresses and becoming mattress blind, he was able to advise which select few would be best to try dependent on my needs... もっと見る
企業が回答しました
企業情報
Bensons For Beds - Chesterfield196 について
当該企業による記述
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
連絡先
Unit 2a Markham Retail Park, Markham Road, S40 1SU, Chesterfield, Derbyshire, 英国
- 1246556207
4.9
優良
420件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Bensons For Beds - Chesterfield196 からの回答
Thank you for your feedback. I'm really sorry to hear you felt the service in store was poor. I’m glad to confirm that our team has since been in touch to help resolve things. – Megan at Customer Care
We were delighted with (sale and) delivery.
We were delighted with the courteousness of Sam and Raz bring our new bed and taking away the old one. Both removed their shoes to cross our carpets even though we had protected them with sheets part of the way. They were friendly and kind. Two lovely young me who treated us as if we were their own parents. They are a credit to themselves and to Benson Beds.
2026年3月6日
自発的なレビュー
Bensons For Beds - Chesterfield196 からの回答
Christopher Knightley,
We're happy to hear about the courteous service you received during your new bed delivery and old bed removal. It's great to know the team was respectful of your home and provided such kind service. Thank you for your positive feedback!
Team Bensons
Good service start to finish 👏
Great service especially in the store sarah was very knowledgeable about the mattress we purchased plus we got to try out a few mattresses before making the purchase, it just took 2 weeks for delivery they took the new mattress upstairs for us quick service & took the old one away no problem 😊 thankyou again
2026年2月12日
Bensons For Beds - Chesterfield196 からの回答
franca yeomans,
We're happy to hear that you received great service in our store! It's wonderful you found our team member knowledgeable and that you were able to try out a few mattresses. We're glad the delivery was quick and the old mattress was taken away without any problems. Thank you for your positive feedback.
Team Bensons
Janet was very helpful and informative…
Janet was very helpful and informative and spent time without being overbearing.
2026年3月4日
Bensons For Beds - Chesterfield196 からの回答
Amanda Jackson,
We appreciate you sharing your experience. We're so happy to hear that our team member was helpful, informative, and attentive without being pushy.
Team Bensons
Excellent staff
The staff in the shop were excellent and very organised
Both deliveries I had were delivered in the specified time period .
However , through no fault of the Chesterfield staff , I had to wait a long time for my second delivery because the 4 drawer base that I ordered was damaged , resulting in the delivery being put back a few weeks .
2026年3月5日
Bensons For Beds - Chesterfield196 からの回答
Thank you so much for your detailed feedback. We’re really pleased to hear that the team in our Chesterfield store were excellent and well organised, and that both of your deliveries arrived within their specified time slots. We’re very sorry, however, for the delay to your second delivery due to the damaged 4‑drawer base — we completely understand how frustrating that must have been. Thank you for your patience and for recognising that this was outside the store team’s control. We truly appreciate your understanding and your custom.
Megan at Customer Care
Found Darell very helpful
2026年3月5日
Bensons For Beds - Chesterfield196 からの回答
Thank you for your kind feedback — we’re so pleased to hear that Darrell was very helpful.
Megan at Customer Care
All went as ordered & planned.
2026年3月1日
Bensons For Beds - Chesterfield196 からの回答
Michael,
We're happy to hear that your order and the process met your expectations. Thank you for your positive feedback!
Team Bensons
Bensons showroom is attractive and…
Bensons showroom is attractive and interesting, their staff are helpful, and I got a good deal.
2026年2月28日
Bensons For Beds - Chesterfield196 からの回答
Mr Andrew Davies,
We're happy to hear that you found our showroom attractive and interesting, and that our staff were helpful in getting you a good deal.
Team Bensons
Bensons For Beds - Chesterfield196 からの回答
Caroline Thompson,
We're so happy to hear that your experience, from shopping to receiving the mattress, was spot on for you. Thank you!
Team Bensons
Great service in store
Great service in store , incredible helpful after allowing us to Browse in peace , love my new bed
2026年3月1日
Bensons For Beds - Chesterfield196 からの回答
MRS SUSAN TURNER,
We're so happy to hear you received great service and were able to browse in peace. Thank you for letting us know you love your new bed!
Team Bensons
Picking a bed with minimum fuss staff…
Picking a bed with minimum fuss staff helpful when needed.
2026年2月28日
Bensons For Beds - Chesterfield196 からの回答
Mr Higgins,
We appreciate your feedback! We're so glad to hear our staff were helpful and made picking a bed easy for you. Thanks for sharing.
Team Bensons
Spot on
Friendly staff, and they helped me make a brilliant decision about the bed and mattress I bought, both fit great in my bedroom and extremely comfortable. Many thanks
2026年1月26日
Bensons For Beds - Chesterfield196 からの回答
Angela Hadfield,
We're happy to hear that our staff were friendly and helpful in guiding you to choose your new bed and mattress. We're glad they fit perfectly and are comfortable. Thanks for your review!
Team Bensons
Bensons For Beds - Chesterfield196 からの回答
Thank you for your feedback Peter! We’re so pleased to hear that our team were friendly and helpful and guided you to the right products. We really appreciate you taking the time to share your experience,
Megan at Customer Care
Excellent service from buying to…
Excellent service from buying to delivering to installing. Thank you
2026年2月26日
Bensons For Beds - Chesterfield196 からの回答
Thank you so much Rupert! We’re delighted you had excellent service from purchase to delivery and installation. Enjoy your new purchase,
Megan at Customer Care
Welcomed by a very friendly and…
Welcomed by a very friendly and knowledgable sales person who proceeded to explain all the different types of mattresses available together with all their individual pros and cons, Let us explore and try them at our convenience, and we never felt pressured at all. A very good experience.
2026年2月22日
Bensons For Beds - Chesterfield196 からの回答
Thank you for your wonderful review Mr Shawcroft! We’re delighted to hear you were welcomed by such a friendly and knowledgeable team member. It’s great to know the mattress options were explained clearly, with all the pros and cons, and that you had plenty of time to explore without any pressure. We’re so pleased you had such a positive experience, Megan at Customer Care😊🛏️
Excellent and knowledgeable staff
Excellent and knowledgeable staff in your long established Chesterfield store. Delivery promise met and mattress fitted quickly.
2026年2月21日
Bensons For Beds - Chesterfield196 からの回答
Thank you for your 5 star review David! Wonderful to hear the staff in our long‑established Chesterfield store were excellent and so knowledgeable. Delighted the delivery promise was met and your mattress fitted quickly. Really appreciate your feedback,
Megan at Customer Care!😊
Excellent
From the assistance in the store, helping to choose and meet my needs, to the delivery guys, who had the item in the property and set up with no problems. Excellent service, friendly and helpful staff all round. Would 100% recommend.
2026年2月23日
Bensons For Beds - Chesterfield196 からの回答
Thank you so much! We’re delighted to hear that both our in‑store team and delivery crew looked after you so well. Fantastic to know everything—from choosing your item to having it set up—was smooth and stress‑free. We really appreciate the recommendation! Megan at Customer Care😊
Excellent and knowledgeable service.
2026年2月21日
Bensons For Beds - Chesterfield196 からの回答
We appreciate your positive feedback! We are so glad our service was knowledgeable and excellent for you.
Stewart - Team Bensons
From being greeted in the Bensons…
From being greeted in the Bensons store, where we order our bed, to delivery on the date and on time was excellent.
2026年2月19日
Bensons For Beds - Chesterfield196 からの回答
We're delighted to hear that you had an excellent experience from the moment you were greeted in our store through to the timely delivery of your bed!
Helpful and professional staff and…
Helpful and professional staff and nothing was too much trouble
2026年2月7日
Bensons For Beds - Chesterfield196 からの回答
We appreciate you sharing that our staff was professional, helpful, and accommodating. Thank you!
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