Friendly and informative staff especially Dhruv Joshi (hope that is correct). Looking forward to receiving our .mattress for a good night's sleep. I shall be purchasing a couple of pillows off them... もっと見る
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Really pleased with Bensons for beds delivery team. We had a phone call to say that they were on their way. They were polite and helpful and left my bedroom spotless. All packaging was removed.... もっと見る
As my bed was delivered on a Friday, I had to wait for Monday for the team to pick up the email from customer services about the missing parts. It would have been nice to have assembly instructions a... もっと見る
企業が回答しました
The Salesperson was very knowledgeable and she guided us around the store to just what we wanted. I received multiple emails during the time from order to delivery. The delivery went well with the... もっと見る
企業情報
Bensons For Beds - Derby Meteor332 について
当該企業による記述
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
連絡先
Unit 8b Meteor Centre, Mansfield Road, DE21 4SY, Derby, Derbyshire, 英国
- 1332835400
4.8
優良
443件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
staff excellent very knowledgeable and…
staff excellent very knowledgeable and helpful. dave was great
2025年11月17日
Bensons For Beds - Derby Meteor332 からの回答
We're happy to hear that our knowledgeable and helpful staff provided excellent service. We appreciate your positive feedback! Looking forward to seeing you again!
Megan at Customer Care
Really good in store service when wanted not forced
I went into a Derby brunch of Benson‘s for beds and I was incredibly happy with the cleanliness of the store the layout of the store and also I didn’t get a jumped on by a sales rep like other competitors stores
2025年11月14日
自発的なレビュー
Bensons For Beds - Derby Meteor332 からの回答
We're incredibly happy to hear that you were pleased with the store's cleanliness and layout. We appreciate your positive feedback regarding our approach to sales assistance.
We hope to welcome you back soon!
Megan at Customer Care
No hassle, great delivery service
No hassle, left to try out all beds till we found one that suited us perfectly, great level of information provided and quick simple purchase. Delivery sorted, delivery drivers were fabulous and did an amazing job getting the mattress up our very tight stairs
2025年11月13日
Bensons For Beds - Derby Meteor332 からの回答
Thank you for your feedback! We really appreciate the time taken to leave us this lovely review. Thank you, Anthea - Team Bensons
Good reliable professional Company ny
I purchased from Bensons last year & find them professional, helpful & very obliging.
I therefore decided to make another purchase recently.
I have also recommended them to friends who have purchased from them.
Overall a great company.
2025年11月10日
Bensons For Beds - Derby Meteor332 からの回答
Thank you so much for your great review! You deserve nothing less than a great night’s sleep! Thank you, Anthea - Team Bensons
Bensons For Beds - Derby Meteor332 からの回答
We appreciate your positive feedback and are happy to hear that our staff was very helpful during your visit with us.
We're always here if you need anything else!
Megan
Customer Care Team
Ave's knowledge and help
2025年11月1日
Bensons For Beds - Derby Meteor332 からの回答
We're happy to hear that our team member was helpful and knowledgeable! We appreciate your feedback,
Megan at Customer Care
We went into store to talk to a sales…
We went into store to talk to a sales advisor about the different mattress that we were advised on and also to try them out.
The guy at the derby store was really helpful and not pushy at all which os lovely ( puts me off when they get pushy).
We went home to discuss it and in the end we purchased it online. They didnt mess about with delivery and was very informative with keeping us up to date with what was happening.
We brought the tempur mattress and its been really good so far only had it for 4 days.
2025年11月3日
Bensons For Beds - Derby Meteor332 からの回答
We're happy to hear that our sales advisor in the Derby store was helpful and not pushy while assisting you with your mattress selection. We appreciate your positive feedback regarding our delivery service and are glad you're enjoying your new Tempur mattress. Hope to see you again in the future,
Megan at Customer Care
Good quality beds
Some of the pillows have ludicrously high prices.
They don't sell bed linen.
£50 to take away old mattress is too much.
The above factors take off one star.
Bed machine that helps with mattress selection is fabulous.
Delivery time is good.
2025年11月2日
Bensons For Beds - Derby Meteor332 からの回答
We’re glad to hear you found the mattress selector machine helpful and were pleased with the delivery time.
We appreciate your comments about pillow pricing, the lack of bed linen, and the mattress removal fee. These are all useful points, and we’ll be sure to pass them on to the relevant teams for review.
Thanks again for choosing us!
Best regards,
Megan
Customer Care Specialist
Great Customer Service
Fantastic helpful customer service from all the team, explained everything about the bed we wanted, and great overall experience.
2025年10月21日
Bensons For Beds - Derby Meteor332 からの回答
We're happy to hear that you received fantastic and helpful customer service from our team! We're so glad that your overall experience was great. Thank you,
Megan at Customer Care
We had the pleasure of being advised…
We had the pleasure of being advised and helped by Amanpreet when looking for a king size divan bed, mattress and headboard.
Her knowledge and expert advice helped in our decision to purchase exactly what we had in mind.
She was friendly and professional throughout and we didn’t feel rushed.
We look forward to receiving our delivery soon.
2025年10月14日
Bensons For Beds - Derby Meteor332 からの回答
We're happy to hear that you had a positive experience while choosing your new bed, mattress, and headboard Kenneth. It's great to know that our team member provided expert advice and that you felt comfortable throughout the process. We appreciate your feedback and hope you enjoy your delivery,
We’re always here when you need us!
Megan at Customer Care
Very helpful explained everything…
Very helpful explained everything regarding aftercare was left freely to have a look around and got great deal as well as sale being on
2025年10月21日
Bensons For Beds - Derby Meteor332 からの回答
We're happy to hear that our aftercare explanations were helpful and that you found a great deal during the sale. We appreciate your positive feedback and are glad you enjoyed your experience!
Looking forward to seeing you again, Megan at Customer Care
Great beds at great prices
Thank you Aman for the wonderful customer service indeed! I only visited the store intending to try out some mattresses, and ended up buying two complete bed sets. Aman was really helpful and friendly and made the process really pleasant. I’ve bought two high quality beds for a fantastic price, and can’t wait to receive them!
2025年10月11日
自発的なレビュー
Bensons For Beds - Derby Meteor332 からの回答
We're happy to hear that you received wonderful customer service! It's great to know that our team member was helpful and friendly, making the process pleasant. We appreciate your feedback and are glad you are excited about your high-quality bed sets! Thank you for your review – Lauryn at Customer Care 💜
Bensons For Beds - Derby Meteor332 からの回答
We are happy that our service was faultless from your order to the delivery. We appreciate you taking the time to leave feedback, Megan at Customer Care
No problem at all no problem delivering our resembling
No problem at all, delivering our resembling
2025年10月6日
Bensons For Beds - Derby Meteor332 からの回答
We're happy to hear that everything went smoothly and that you were satisfied with our resembling delivery service. Thanks for your feedback, Megan at Customer Care
Excellent service with Jai at Derbys…
Excellent service with Jai at Derbys Meator centre - again
My husband decided it was time for a new bed so without hesitation we went to Bensons to see Jai where the decision to go for the iGel was made as they ate an excellent bed
2025年9月25日
Bensons For Beds - Derby Meteor332 からの回答
We're happy to hear that you had another excellent experience! It's great to know that you found the perfect bed with our team's help. Thank you for your positive feedback and for choosing us again.
Thank you,
Lauryn at Customer Care
Very impressed.…
From the decision making and purchase in store, through the regular updates and reminders of delivery and the actual delivery we have been very impressed by the both the company and the Sealy mattress that we purchased. Thank you.
2025年9月20日
Bensons For Beds - Derby Meteor332 からの回答
We appreciate you taking the time to share your positive experience! We're happy to hear that you were impressed with our service, from the purchase to the delivery updates, and the Sealy mattress.
Thank you,
Lauryn at Customer Care.
The lady at Bensons for Beds was very…
The lady at Bensons for Beds was very helpful and understood what we were looking for. Delivery on time. The two delivery men were very polite and respectful whilst at our home. Quick assembly of the bed,and advice given.Can't fault them.
2025年9月22日
Bensons For Beds - Derby Meteor332 からの回答
We appreciate you sharing your positive experience! We're glad to hear that our team member was helpful and understood your needs, and that the delivery and assembly went smoothly.
Thank you,
Lauryn at Customer Care.
Highly recommend this place to anyone…
Highly recommend this place to anyone looking to buy a mattress!
I think this is the best store to look for mattresses in Derby. I went to several stores including Dreams and this was by far the best!
There are more than 20 mattresses to trial on and the variety is amazing. The prices are quite attractive. There is also a SleepPro device from Benson which can be used to change the degree of firmness and help decide what mattress to buy. The salesperson can enlighten more regarding SleepPro.
The salesperson- Aman was amazing as she helped us buy the right mattress and also made us aware of the various add ons while purchasing the mattress.
There is plenty of space for car park.
Old mattresses are taken back but for a charge.
Overall- had a great experience !!!
2025年9月8日
Bensons For Beds - Derby Meteor332 からの回答
We're happy to hear that you had such a positive experience in our store and found the perfect mattress. We appreciate you highlighting the variety and the SleepPro device. It's great to know that our team member was helpful during your visit. Thank you for your feedback.
Best Wishes,
Megan at Customer Care
Sales person was not pushing or trying…
Sales person was not pushing or trying to flog us a bed
He was very informative and helped us to find what we were looking to buy for our son
Superb service
2025年9月3日
Bensons For Beds - Derby Meteor332 からの回答
We appreciate you sharing your experience! We're so glad to hear that our team member was helpful and informative, assisting you in finding the perfect bed for your son.
Thank you for choosing us,
Megan at Customer Care
Bensons For Beds - Derby Meteor332 からの回答
We're happy to hear that your experience was straightforward. Thank you for your positive feedback; we appreciate it. Take care,
Megan at Customer Care
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