The whole process was so easy and you were informed at all stages, up until delivery of the bed. The member of staff Lee ( Doncaster)was honest and informative throughout and was not a pushy salespers... もっと見る
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We were greeted immediately on entering the store by Gail. She listened carefully to what we were looking for and then guided us to the mattresses she thought would suit us best, after having our sle... もっと見る
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Great experience at Bensons For Beds Doncaster store. We came on 1st March 2024 and purchased 2 beds and 2 mattresses. No pressure sales, very helpful lady (and gent who was there when we arrived, but... もっと見る
Plenty communication, did what they said they would and on time . Respected my husband being in bed on nights so were as quiet as possible great service x
企業が回答しました
企業情報
Bensons For Beds - Doncaster706 について
当該企業による記述
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
連絡先
Unit 4 Centurion Retail Park, York Road, DN5 9TP, Doncaster, South Yorkshire, 英国
- 1302789386
4.9
優良
259件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
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Very helpful staff
Very helpful staff, wanted a traditional mattress but thought because of our bulkhead/stairs measurement we would have to go for a mattress in a box, staff came up with the solution of zip and link mattress
2025年8月20日
Bensons For Beds - Doncaster706 からの回答
We're happy to hear that our staff was helpful in finding a solution for your mattress needs! We appreciate you sharing your positive experience with the zip and link mattress option. Thanks for your feedback, Megan at Customer Care
The staff in Doncaster were helpful and…
The staff in Doncaster were helpful and knowledgeable. We had a good idea what we wanted and the staff helped us make a good final choice
2025年8月17日
自発的なレビュー
Bensons For Beds - Doncaster706 からの回答
We're happy to hear that our Doncaster staff were helpful and knowledgeable! We're glad they assisted you in making a great final choice. Thank you for your positive feedback, Megan at Customer care
Bensons For Beds - Doncaster706 からの回答
We appreciate you pointing out our staff's friendly, helpful service! We are so happy you had a great experience with us. Thank you, Megan at Customer Care
Staff very helpful listened to our…
Staff very helpful listened to our requirements and gave great advise as we viewed the options.
2025年8月4日
Bensons For Beds - Doncaster706 からの回答
Thank you for your kind review! Our team takes great pride in providing exceptional customer service and we are always happy to help with any questions or concerns. We appreciate your business, Megan at Customer Care
Purchased 2 igel pillows side sleepers…
Purchased 2 igel pillows side sleepers £79.99 each, we tried display model which was o.k.
When we unpackaged one of the pillows it was really firm with no movement, had not used one was not even opened.
After returning to speak with Doncaster store manageress who declined to give her name and explained the situation she offered us 2 pillow cases for whatever reason, said for hygiene reasons not returnable, this was not explained at time of purchase and because the pillows are unused l cannot believe the stores attitude we had only had the pillows for a few hours.
We have spent thousands in DONCASTER store , will not be shopping with them ever again, most stores except returns on pillows unused in original packaging.
Cannot imagine why on this occasion the manageress state for hygiene reasons when as explained one of the pillows was unopened, and one had only been opened for a few hours. WOW APPALLING.
The response really missed the point, not surprising bensons for beds have no filter at all.
2025年7月26日
自発的なレビュー
Bensons For Beds - Doncaster706 からの回答
We appreciate you bringing this pillow issue to our attention. We're sorry to hear about the firmness of the pillow not meeting your comfort needs. We'll review our processes to see how we can do better.
Thank you for your feedback,
Megan at Bensons for Beds Customer Care
Brilliant from before purchase right up…
Brilliant from before purchase right up to delivery!!
We went into the store on York Rd, Doncaster & was approached by sales man Martin, who left us to browse at our leisure, once we’d had a good luck round he asked if we needed any help? He gave us some helpful advice & was very pleasant without being pushy to get a sale . We decided on our choice of Mattress and again Martin was really helpful & gave us some great advice on what to except regarding delivery & how to look after our new purchase once it arrived.
We received regular updates regarding our delivery, a phone call the day before to confirm everything was ok & another call 30 mins before they arrived.
Reece & Colin were very polite & friendly, made carrying a heavy mattress upstairs look very easy .
Top quality delivery service!!
Thankyou to everyone at Benson for Beds for making it an enjoyable experience from start to finish.
2025年7月3日
Bensons For Beds - Doncaster706 からの回答
We're thrilled to hear about your positive experience with Martin and our delivery team at Benson for Beds! We take pride in providing excellent customer service and a seamless buying experience. Thank you for your kind words and for choosing us for your mattress needs. We appreciate your support, Megan at Customer Care
Bensons For Beds - Doncaster706 からの回答
Thank you so much for your kind words! Our team takes pride in providing knowledgeable and friendly service. We are thrilled to hear about your positive experience. We look forward to seeing you again soon, Megan at Customer Care
Good choice of mattresses
Good choice of mattresses. Pleasant helpful staff. Didn’t pressure or hover but helpful and knowledgable when asked numerous questions about products. Would shop there again
2025年6月29日
Bensons For Beds - Doncaster706 からの回答
Thank you for the positive review! We strive to offer a wide selection of quality mattresses and provide excellent customer service. We're glad to hear our staff helped you find the perfect fit without any pressure. We look forward to seeing you again soon, Megan at Customer Care
Bensons for beds doncaster
Salesperson was excellent professional friendly very knowledgeable I purchased the bed I wanted without any fuss very happy with the service
2025年6月29日
Bensons For Beds - Doncaster706 からの回答
Thank you for the amazing feedback! We take pride in providing top-notch service and are thrilled to hear that our salesperson exceeded your expectations. Enjoy your new bed and thank you for choosing us, Megan at Customer Care
Bensons For Beds - Doncaster706 からの回答
Thank you for your glowing review! We strive to provide our customers with the best service and it's great to hear that we met your expectations. Thank you,
Megan at Customer Care
Great buying experience
Great service from the GM Martin. Listened to our sleep needs and budget and didn’t try, too hard, to sell something we didn’t need or want. Great buying experience
2025年6月29日
Bensons For Beds - Doncaster706 からの回答
Thank you for taking the time to leave such a positive review! We're thrilled that you had a great buying experience with our Martin. We truly value your satisfaction and are always here to help with your sleep needs and budget. We appreciate your business,
Take care,
Megan at Customer Care.
Very helpful advice and guidance in store
Very helpful advice and guidance in store from Gail who explained our options and helped us choose the mattress that was right for us
2025年6月19日
Bensons For Beds - Doncaster706 からの回答
We're happy to hear that the advice and guidance provided in our store was so helpful in choosing the right mattress. Thank you for sharing your positive experience, Megan at Customer Care.
Customer service was excellent
Customer service was excellent. Had to find a bed and mattress for my mum with specific needs, height Etc
Martin was excellent measuring beds from the floor to the mattress Etc. And finding me exactly what I needed
2025年6月16日
Bensons For Beds - Doncaster706 からの回答
We're happy to hear that our assistance in finding the right bed and mattress for your mum was excellent. We appreciate you acknowledging the support in meeting those specific needs. Thank you for your positive feedback, Megan at Customer Care
Fantastic customer experience
Had a fantastic experience at our local Benson for Bed.
No pushy salespeople, allowed to browse and try and then given expert advice to help choose our ideal mattress suitable for our requirements.
Would highly recommend.
2025年6月10日
Bensons For Beds - Doncaster706 からの回答
We're happy to hear that you had a fantastic experience in our store! It's great to know that you were able to browse without pressure and received expert advice to help you choose your ideal mattress. Thank you for your recommendation, Megan at Customer Care
The lady in shop was really attentive…
The lady in shop was really attentive and listened to what we were looking for. Would definitely recommend.
2025年6月11日
Bensons For Beds - Doncaster706 からの回答
We're happy to hear that the team member was so attentive and helpful during your visit! We appreciate your recommendation very much. Take care, Megan at Customer Care
The lady who served us was amazing
The lady who served us was amazing. So knowledgeable and helpful.
2025年5月30日
Bensons For Beds - Doncaster706 からの回答
We're happy to hear that you had such a positive experience with our knowledgeable and helpful staff. We appreciate your kind feedback, Megan at Customer Care
Dale’s patience and knowledge
2025年5月28日
Bensons For Beds - Doncaster706 からの回答
We're happy to hear that you appreciated the patience and knowledge. Thank you for your positive feedback; it means a lot to us. Thank you, Megan at Customer Care
Bensons For Beds - Doncaster706 からの回答
We appreciate you sharing your positive experience! We are so happy to hear that you enjoyed our service, mattress, and delivery. Thank you, Megan at Customer Care
Would have been a 5 but the link for an…
Would have been a 5 but the link for an extra £25 discount failed. The staff in the store were very helpful and managed to get the additional discount anyway on top of the bank holiday sale price.
2025年5月26日
Bensons For Beds - Doncaster706 からの回答
We appreciate your feedback and are glad our staff helped with the discount. We'll look into the link issue. Thanks for taking the time to share your experience. Take care, Megan at Customer Care
A new bed
Made welcome when I entered the shop and left me to look around when I said that I was looking. When I wanted help, I was given it by a knowledgeable assistant. I was not pressured into buying and I was given advice when I asked for it. Two friendly assistants.
2025年5月22日
Bensons For Beds - Doncaster706 からの回答
We're happy to hear that you felt welcome and received knowledgeable assistance without any pressure. Thank you for your positive feedback about our team's friendly service and helpful advice! Take care, Megan at Customer Care
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