I visited this store with no idea how to choose a bed base, mattress and headboard. Martin was patient in asking me what I wanted and pointing me in the right direction. I came away with a quote... もっと見る
所在地
所在地を変更Unit 5 Sovereign Harbour Retail Park, Pevensey Bay Road, BN23 6JH Eastbourne, Sussex, GB
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Smooth experience with friendly, helpful staff from the moment I stepped into store. Liam was very helpful and knowledgeable and was quick to assist me with what I was looking for
I needed a new mattress and after reviewing a number of options I decided to try out Bensons. The sales representative (Adam) was very helpful and knowledgeable making the process of finding what... もっと見る
企業が回答しました
I was welcomed with incredible kindness and care at Bensons for Beds 😊💛. They helped me choose exactly what I needed, and I never felt rushed or pressured at any moment. My new bed, the iGel matt... もっと見る
企業が回答しました
企業情報
Bensons For Beds - Eastbourne390 について
当該企業による記述
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
連絡先
Unit 5 Sovereign Harbour Retail Park, Pevensey Bay Road, BN23 6JH, Eastbourne, Sussex, 英国
- 1323479592
4.9
優良
310件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Bensons For Beds - Eastbourne390 からの回答
We are so pleased to hear our service was excellent, courteous, and caring. Thank you for your wonderful feedback!
Team Bensons - Jess
Bensons For Beds - Eastbourne390 からの回答
We're happy to hear you received good quality products at a reasonable price, delivered on time! Thank you for your positive feedback.
Team Bensons
Excellent service
The service both in store choosing a mattress and pillows and the delivery service were really good. In store we were not pushed for time or to make a decision and we had very good advice.
2026年5月1日
Bensons For Beds - Eastbourne390 からの回答
We appreciate your feedback! We're glad that you felt supported during your mattress and pillow selection and that our delivery service met your expectations. It's great to know our advice was helpful!
Team Bensons
Customer service was really good very…
Customer service was really good very helpful and knowledgeable.
2026年4月28日
Bensons For Beds - Eastbourne390 からの回答
We appreciate your 4-star rating! We're so glad our customer service was helpful and knowledgeable for you. Thanks for letting us know.
Team Bensons
Great customer service by Liam
Great customer service by Liam. Didn't rush the decision and spent time explaining everything.
2026年4月21日
Bensons For Beds - Eastbourne390 からの回答
Thank you for the lovely feedback! We’re so pleased Liam took the time to explain everything and never rushed you 😊
We’re here whenever you need us — thanks for being a valued customer,
Megan | Customer Care Specialist
Knowledgeable and a great help in the…
Knowledgeable and a great help in the store. I got a great deal and I'm happy to say the Mattress is so comfortable, right choice for us. Delivery was on time and they did a great job removing the old.
2026年4月19日
Bensons For Beds - Eastbourne390 からの回答
Thank you for your lovely feedback! We’re glad our team could help you find a great deal and the perfect mattress—it’s wonderful to hear it was the right choice for you. We’re also pleased delivery was on time and the team took care of removing the old one. Enjoy the comfort,
Megan | Customer Care Specialist🌟
Quick and efficient explained…
Quick and efficient explained information about the product iwanted
2026年4月21日
Bensons For Beds - Eastbourne390 からの回答
Much appreciated! Quick, clear advice is exactly what we aim for ⭐
Thanks for choosing us – we hope to serve you again,
Megan | Customer Care Specialist
Friendly and very helpful staff
Friendly and very helpful staff, gave good advice and tried the product before buying. Delivery was also very good, very pleased around, would certainly go back again
2026年4月11日
Bensons For Beds - Eastbourne390 からの回答
We appreciate your kind words! We're so glad our team was helpful and provided good advice, and that you were pleased with the delivery. We look forward to seeing you again!
Team Bensons
Bensons For Beds - Eastbourne390 からの回答
Thank you for your feedback! 😊 We’re really pleased to hear everyone was so helpful.
Take care and see you again soon,
Megan | Customer Care Specialist!
Great service and deliv6.
2026年4月5日
Bensons For Beds - Eastbourne390 からの回答
Really appreciate your feedback! Glad everything went well from start to finish!
Thanks again for your support—it means a lot,
Megan | Customer Care Specialist💜
Well informed
From ordering to delivery it went smoothly and stress free, we were kept informed with emails and texts messages every step of the way with letting us know what we had ordered and when it was being prepared to delivery time slot and letting us know exactly what time on the day with ringing when outside the back,which is what I requested when ordering in store. Thank you for James, driver and keitinde drivers assistant for a polite and professional service.well done Bensons for beds,I would definitely recommend.
2026年4月2日
Bensons For Beds - Eastbourne390 からの回答
Thank you so much for your wonderful and detailed feedback.
We’re delighted to hear everything went smoothly and stress‑free from ordering through to delivery, and that our updates by email and text kept you well informed every step of the way. It’s great to know your delivery preferences were followed, and we’ll be sure to pass on your kind words to James and Keitinde for their polite and professional service.
Thank you for the recommendation — it really means a lot to us,
Megan | Customer Care Specialist💜
Salesman/delivery was very helpful
Salesman at branch was very helpful in choosing correct headboard and base unit to the point of measuring units for a correct fit in our bedroom also advising what type of ottoman unit for ease of use, delivery was first class, guys taking units to bedroom assembling them and fitting mattress, explaining how ottoman unit works.
2026年4月3日
Bensons For Beds - Eastbourne390 からの回答
Thank you for your feedback! 😊 We’re delighted to hear the salesperson went the extra mile to ensure everything fitted perfectly and advised you on the best ottoman option. It’s great to know delivery was first class, with the team assembling everything, fitting the mattress, and clearly explaining how it all works. We really appreciate you sharing your experience with us,
Megan | Customer Care Specialist💤
Fantastic in-store service (Eastbourne)
Liam from the Eastbourne branch was absolutely fantastic. We had such amazing service and Liam was super patient, despite me taking a really long time to decide which mattress to go for. I felt genuinely looked after and was shown a really good range of options suited to my needs, and given plenty of time to try all of them.
Would highly recommend going into the store over buying online as the experience is much better and you leave without worrying if you’ve picked the wrong option.
2026年4月3日
Bensons For Beds - Eastbourne390 からの回答
We're happy to hear that you had such a positive experience in our Eastbourne branch! It's great to know that you felt genuinely looked after and were shown a good range of options. We appreciate your recommendation to visit our stores for a better experience.
Bensons For Beds - Eastbourne390 からの回答
Thank you! 😊 We’re delighted to hear you had a great experience and found the staff lovely. Your feedback means a lot to us,
Megan | Customer Care Specialist⭐
Fantastic service
Adam’s advice and support was exemplary. We was never pressured and he made the process as comfortable as our new bed.
2026年3月29日
Bensons For Beds - Eastbourne390 からの回答
Thank you for the lovely feedback! 😊 We’re delighted to hear Adam’s advice and support were exemplary, and that you felt completely at ease with no pressure at all. Making the process as comfortable as your new bed is exactly what we aim for—enjoy!
- Megan | Customer Care Specialist🛌
The young man that serve us was very …
The young man that serve us was very helpful and polite explain all about the bed base that we are buying
2026年3月29日
Bensons For Beds - Eastbourne390 からの回答
Thank you for your lovely feedback! We’re pleased to hear our team member was helpful and polite, and took the time to clearly explain everything about your bed base.
Thanks for choosing us – we hope to serve you again,
Megan | Customer Care Specialist💜
Very good service in the store
Nothing was too much trouble. Excellent service Good products
2026年2月17日
Bensons For Beds - Eastbourne390 からの回答
Thanks for the great review Carol! So glad nothing was too much trouble and that you’re loving the products — that’s the service we aim for every time!
Thanks for choosing us – we hope to serve you again,
Megan at Customer Care🌟
Bensons For Beds - Eastbourne390 からの回答
Thanks so much for giving us 5 stars! We’re thrilled you enjoyed the speedy delivery and assembly! We really appreciate you choosing us,
Megan at Customer Care
The gentleman (I believe his name was…
The gentleman (I believe his name was Mac or Macley, sorry I lost the invoice with his name on!) in the shop was very attentive and helpful with helping me and my partner to decide on the right mattress. We are in love with it, and couldn't be happier. However, the delivery men could have been more friendlier, as they walked straight past me into the bedroom without acknowledging me. I found this to be slightly rude, but did appreciate that they had a heavy mattress.
2026年3月13日
Bensons For Beds - Eastbourne390 からの回答
Thank you so much for your lovely feedback. it’s wonderful to know you’re both so happy with your choice.
We’re really sorry, however, that your experience with the delivery team didn’t match the same level of care. They should always acknowledge you when entering your home, even when handling heavy items, and we completely understand why this felt rude. Your feedback is very helpful, and we’ll make sure it’s passed on so this can be addressed.
Thank you again for taking the time to share your experience — we truly appreciate it,
Megan at Customer Care
Great Service
Prompt - easy - slick - polite and kind delivery men
Fabulous service from start to finish
2026年3月13日
Bensons For Beds - Eastbourne390 からの回答
Prompt, easy, slick — and polite, kind delivery heroes to top it off. Fabulous service is what we aim for, and we’re so glad we delivered from start to finish!
We hope to welcome you back soon!
Megan at Customer Care
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