All of the sales advisers were amazing, very kind and helpful. Plenty of mattresses to choose from, help when we needed it, and we were given all the time we needed to make a decision without any pre... もっと見る
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所在地
所在地を変更Unit E2 Ravenside Retail Park, Kingsbury Road, B24 9QB Erdington, Birmingham, GB
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The in-store and delivery experience were great. Sales staff were helpful but not pushy and helped us get the best discount possible. Delivery was punctual and in time. However, there was a dirty mark... もっと見る
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Not pressured upon arrival, had time to browse. Initially we did not intend to buy anything. Fast forward 1hr and we purchased a king size bed plus accessories, this was down to RYAN excellent sales m... もっと見る
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Ave made our new bed & mattress buying experience really easy & efficient. He gave us good options based on what we’d discussed & made suggestions to help us pick the best possible option for... もっと見る
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企業情報
Bensons For Beds - Erdington について
当該企業による記述
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
連絡先
Unit E2 Ravenside Retail Park, Kingsbury Road, B24 9QB, Erdington, Birmingham, 英国
4.8
優良
198件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Excellent customer service
My in store experiences were great. Both Wayne and Bev provided excellent customer service. Thanks to you both!
2025年3月9日
Bensons For Beds - Erdington からの回答
We appreciate you taking the time to share your positive in-store experience. We're so glad to hear that our team provided excellent customer service! Take care, Megan at Customer care
Very helpful & knowledgeable.
The assistant Ave was very helpful and knowledgeable. He understood my requests and talked me through options.
2025年3月11日
自発的なレビュー
Bensons For Beds - Erdington からの回答
We appreciate your feedback! We are so glad to hear that our assistant was helpful and knowledgeable and guided you through the available options. Thank you, Megan at Customer care
Sales person Bev.
Excellent advice and service from Bev who made our shopping experience a joy.
2025年3月2日
自発的なレビュー
Bensons For Beds - Erdington からの回答
We appreciate your positive feedback! We're happy to hear that you enjoyed your shopping experience and that our advice was helpful to you. Take care, Megan at Customer Care
Fantastic experience
Ave made our new bed & mattress buying experience really easy & efficient. He gave us good options based on what we’d discussed & made suggestions to help us pick the best possible option for our style/needs & budget. He also, provided us with multiple estimates which was really helpful.
Once we were ready to go ahead Wayne carried out the transaction for us.
Both Ave & Wayne were helpful, efficient, approachable & not pushy.
Thanks again to you both & looking forward to our new bed & mattress to arrive.
2025年2月20日
Bensons For Beds - Erdington からの回答
We're happy to hear that your bed and mattress buying experience was easy and efficient. We appreciate that you found the options and suggestions helpful in choosing the best fit for your needs and budget. We're also glad that you found our team helpful, approachable, and not pushy. We look forward to your new bed and mattress arriving, Megan at Customer Care
Great customer service and good…
Great customer service and good prices.Wayne was very helpful.
2025年2月18日
自発的なレビュー
Bensons For Beds - Erdington からの回答
We appreciate you sharing your positive experience! Our team is glad to hear that you received great customer service and found good prices. Take care, Megan at Customer Care
Bensons For Beds - Erdington からの回答
Thank you for taking the time to leave us this positive feedback. Take care, Megan at Customer Care
Intasar the sales person was very…
Intasar the sales person was very helpful, showed us the full array of beds and how they worked from storage to headboards, he was so helpful..
2025年2月14日
自発的なレビュー
Bensons For Beds - Erdington からの回答
We're happy to hear that the salesperson was so helpful and showed you the beds' features. We appreciate you taking the time to share your positive experience, Megan at Customer Care
Very helpful and patient
Bev was really helpful and patient with my son whilst trying to pick a new mattress.
2025年2月8日
Bensons For Beds - Erdington からの回答
We're happy to hear that our team member was helpful and patient while your son chose a new mattress. We appreciate your positive feedback, Megan at Customer Care
Lovely customer service
Lovely customer service, our host Bev gave us a wonderful tour and experience.
2025年2月10日
自発的なレビュー
Bensons For Beds - Erdington からの回答
We're happy you received lovely customer service! Our team is glad you had a wonderful tour and experience. We appreciate your positive feedback, Megan at Customer Care
I get the most comfortable pillows from…
I get the most comfortable pillows from Bensons for beds always. I like firmed and higher pillows which do not sink in when head rests on them... No where else have I found pillows which are perfect.. also, I keen coming back to Bensons for beds and the quality has been tried and tested so many times. Thanks to Bev who was very good and showed other options to choose from.. store is clean and staff very friendly..my 4 year old son loved jumping on the beds. Pillows pricier but worth the quality.
2025年2月9日
自発的なレビュー
Bensons For Beds - Erdington からの回答
We're delighted to hear you consistently find your perfect firm pillows at our store! It's great to know the quality meets your standards and that our staff is friendly and helpful. We appreciate your feedback and are glad your son enjoyed the beds!
Take care, Megan at Customer Care
Great experience from your branch at…
Great experience from your branch at erdington
Bev has great customer service and very helpful especially when it came to looking at what we liked and didn’t like when it came to bed and mattress
Had a specific size and she knew exactly what to recommend for us!
2025年2月4日
Bensons For Beds - Erdington からの回答
We're happy to hear about the great experience you had at our Erdington branch. It's great to know that you found the service helpful, especially with the recommendations for your specific needs regarding a bed and mattress. Take care, Megan at Customer Care
Perfect experience
Ryan in store was so helpful made sure everything was perfect for us. Walked us through everything and made sure we had all the information we needed. He was so pleasant and helpful
2025年2月4日
Bensons For Beds - Erdington からの回答
We're happy to hear that the assistance provided was so helpful and thorough! We appreciate you taking the time to share your positive experience, Megan at Customer Care
Great staff....too much chasing though.
Great staff, very experienced.
A bit too much 'chasing' with calls and emails and texts for us to make a purchase. However, when we did finally decide, we got an even better deal.
Thank-you Dave.
2025年1月21日
Bensons For Beds - Erdington からの回答
We appreciate your feedback and are happy you were pleased with our team. We'll review our communication methods to ensure a better purchase experience. We're glad you got a great deal! Take care, Megan at Customer Care
Great experience
We had a great experience at Bensons. Wayne the manager was really helpful and friendly and answered all our questions
2025年1月24日
Bensons For Beds - Erdington からの回答
We're happy to hear that you had a great experience. We appreciate your positive feedback regarding the helpful and friendly service you received and the answers to your questions.
Take care,
Megan at Customer Care
Really helpful staff in store to answer…
Really helpful staff in store to answer questions and show us around. good range of beds and quality of beds. Bev, in particular, was very helpful and informative.
2025年1月23日
Bensons For Beds - Erdington からの回答
We're happy to hear that our staff was helpful in answering your questions and guiding you through our selection. We appreciate your positive feedback on our range and quality of beds.
Take care,
Megan at Customer Care
No pressure to buy from the sales…
No pressure to buy from the sales person, knowledgeable and helpful with our choice of mattress. Good communication from the company. Only negative is the the offer that if you don’t like your choice after you have tried it, you can change it but you have to pay 20% of the original price which is a big chunk of money when you have paid £2000
2025年1月16日
Bensons For Beds - Erdington からの回答
We appreciate you highlighting the salesperson's knowledge and our communication. We're happy to hear that you found them helpful. We acknowledge your feedback regarding the mattress exchange policy and the associated cost. Thank you for your review, Megan at Customer Care
The salesperson was very attentive
The salesperson was very attentive, patient, calm, professional and knowledgeable about the bed my mum was interested in buying. I would highly recommend this store for the quality of beds on sale and the service received.
2025年1月11日
Bensons For Beds - Erdington からの回答
We are delighted to hear about the attentive and professional service you and your mum received. We're glad our team member's knowledge and patience were helpful. Thanks for recommending us, Megan at Customer Care
5* service
Ryan was honest, helpful and easy to talk to, not pushy and answered all our questions. Thanks Ryan
2025年1月8日
自発的なレビュー
Bensons For Beds - Erdington からの回答
We appreciate you taking the time to share your feedback. We're happy to hear that you found our team member to be helpful and informative!
Take care,
Megan at Customer Care
Bensons For Beds - Erdington からの回答
Thank you for the 5-star review! We value your feedback and can’t wait to see you again in the future. Take care, Megan at Customer Care
Excellent Service
An easy experience when buying a bed frame and two mattresses, with excellent and friendly advice from Beverley!
2025年1月5日
自発的なレビュー
Bensons For Beds - Erdington からの回答
We're happy to hear that you found buying a bed frame and mattresses easy. We appreciate your kind words regarding the helpful and friendly advice you received!
Take care, Megan at Customer Care
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