Delivery guys great but product faulty - after spending almost £2000 on a bed you would think that the holes to connect the divan base might have the thread needed to secure the screws and all pistons... もっと見る
企業が回答しました
所在地
所在地を変更Unit 2 Stone Lane Retail Park, Marsh Barton Road, EX2 8LH Exeter, Devon, GB
•レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
We were looking to replace our mattress for the first time since moving out of parents. John the customer assistant came over and ask us basic questions to get a vibe of what we needed (Mattress + bas... もっと見る
企業が回答しました
The communication was great and delivered when promised. No delays and very friendly and helpful staff throughout the whole process
企業が回答しました
Big selection in store and vert helpful staff with no pushy selling. Clear pricing and good communication throughout from store to door. Delivery staff very polite and punctual. We opted for the as... もっと見る
企業が回答しました
企業情報
Bensons For Beds - Exeter Stone Lane Retail Park について
当該企業による記述
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
連絡先
Unit 2 Stone Lane Retail Park, Marsh Barton Road, EX2 8LH, Exeter, Devon, 英国
4.7
優良
94件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Delivery guys great but product faulty…
Delivery guys great but product faulty - after spending almost £2000 on a bed you would think that the holes to connect the divan base might have the thread needed to secure the screws and all pistons would be accurately working. Instead we now have to wait longer for spare pistons to arrive and no result on the thread side of things so have had to use a nut & bolt to secure it.
2026年10月21日
自発的なレビュー
Bensons For Beds - Exeter Stone Lane Retail Park からの回答
Thank you for sharing your feedback. We are pleased to hear our delivery team provided great service, but we are incredibly sorry that your new bed arrived with missing screw threads and faulty pistons. For a purchase of this value, we understand how frustrating these manufacturing defects must be, especially having to source your own hardware to secure the base. We are actively reviewing our quality control processes with our production team to prevent this from happening again, and we are tracking your replacement parts to ensure they reach you as quickly as possible.
Team Bensons
Excellent service
The communication was great and delivered when promised. No delays and very friendly and helpful staff throughout the whole process
2026年10月18日
Bensons For Beds - Exeter Stone Lane Retail Park からの回答
Thank you for your wonderful feedback! We're thrilled to hear that our team provided great communication and timely service. Your satisfaction is our top priority, and we look forward to serving you again in the future!
Bensons For Beds - Exeter Stone Lane Retail Park からの回答
Thank you for your kind words! We're thrilled to hear that you found our team helpful and knowledgeable. We strive to provide the best service possible, and your feedback motivates us to keep improving. We look forward to serving you again soon!
Jo was very thorough in the Exeter…
Jo was very thorough in the Exeter store, gave us great advice and ensured we bought what we needed.
2026年10月5日
自発的なレビュー
Bensons For Beds - Exeter Stone Lane Retail Park からの回答
Thank you for your wonderful feedback! We're thrilled to hear that Jo provided you with thorough assistance and great advice. Our team is dedicated to ensuring our customers find exactly what they need. We look forward to welcoming you back to our Exeter store soon!
Excellent Customer Service, No Jargon and real care
We were looking to replace our mattress for the first time since moving out of parents. John the customer assistant came over and ask us basic questions to get a vibe of what we needed (Mattress + base and budget and our other comforts). He gave some suggestions and really proved he was listening as they were perfect. His sales approach was excellent: you can tell he is knowledgeable and knows the product because he was able list pros/cons and guide us to the products which best suited us without the confusing jargon. He left us to have a wider browse which ultimately led to our purchase as we didn't feel pressured to buy something. Even after I said we were going to come back to buy, he still showed us care and didn't rush us out. He came back over once we were done browsing and guided us through the payment options for instalments and extra packages making sure not to pressure when something wasn't necessary. He was very knowledgeable and knew which mattress' to recommend.
2026年10月11日
自発的なレビュー
Bensons For Beds - Exeter Stone Lane Retail Park からの回答
Thank you for your wonderful review! We're thrilled to hear that John provided you with such a positive experience while helping you find the perfect mattress. Our team is dedicated to understanding our customers' needs without pressure. We appreciate your business and look forward to seeing you again,
Megan | Customer Care Specialist
Bensons For Beds - Exeter Stone Lane Retail Park からの回答
Thank you for your kind words! We're thrilled to hear that Jo provided you with super service. Our team is dedicated to ensuring a great experience for our customers. We look forward to serving you again soon!
Helpful friendly staff good knowledge…
Helpful friendly staff good knowledge of the bed
Delivery service excellent
2026年9月17日
自発的なレビュー
Bensons For Beds - Exeter Stone Lane Retail Park からの回答
Thank you for your kind words! Our team takes pride in providing excellent service and ensuring a smooth delivery process. We're glad to hear your experience was positive. Have a great day! ✨👍 #customersatisfaction #excellentexperience #happyshopping
Steve the very friendly and extremely…
Steve the very friendly and extremely helpful member of staff
2026年9月19日
Bensons For Beds - Exeter Stone Lane Retail Park からの回答
Thank you for such kind words! We're so glad that Steve's excellent customer service left a lasting impression on you. We'll be sure to pass along your feedback to him. We hope to see you again soon! 😊
New bed just been delivered
New bed just been delivered. Excellent service and crew polite and respectful.
Whole experience of buying a new bed from Benson Beds has excellent.
2026年9月11日
自発的なレビュー
Bensons For Beds - Exeter Stone Lane Retail Park からの回答
Thank you for choosing Benson Beds and sharing your positive experience! We're thrilled to hear our service and team met your expectations. Enjoy your new bed! 😊🛏️ #HappyCustomers #BensonBeds
I loved the way the customer care team…
I loved the way the customer care team supported me
2026年9月3日
Bensons For Beds - Exeter Stone Lane Retail Park からの回答
Thank you for the kind words! Our customer care team works tirelessly to ensure our customers' satisfaction. We truly appreciate your feedback and thank you for choosing us. #CustomerSatisfaction #Teamwork #Grateful
Really lovely people
Really lovely people, helpful not pushy like we experienced in other stores. Just looking forward to the bed arriving now!
2026年9月2日
Bensons For Beds - Exeter Stone Lane Retail Park からの回答
Thanks for the fantastic review! We strive to provide a positive and pressure-free shopping experience for our customers. We can't wait for you to enjoy your new bed! :)
Bensons were excellent
Steve was excellent at his job and filled us with confidence all along the way.
2026年8月29日
自発的なレビュー
Bensons For Beds - Exeter Stone Lane Retail Park からの回答
Thank you for your kind words, we are thrilled to hear that Steve provided excellent service and instilled confidence in your experience with us. We strive to provide the best service for our customers at all times. Thank you for choosing us! #CustomerSatisfaction #ExcellentService
Very Happy…
The staff in the store where we made our purchase were outstanding in every way, the customer service was all you could wish for, and a suitable deal was reached in consideration of the sum of money involved. When it came to the delivery Paul and Ryan were equally amazing, a phone call 20 minutes out to warn of their impending arrival and then when they arrived, cheerful, chatty, courteous, swift and efficient. This whole process has been as good as you could have asked for.
2026年8月28日
Bensons For Beds - Exeter Stone Lane Retail Park からの回答
Thank you for taking the time to write your lovely review. I will pass the details on to the team in store and delivery team. We strive to offer the best customer service through the whole process to make it easier for our customers.
Steve was amazing!
I came in to the Exeter store this afternoon with my dad to find a new mattress and bed frame for him. He is having to move house unexpectedly to be closer to family due to a severe illness. The moving process so far has been stressful, but our experience today in store was incredible. My dad said he never knew choosing a bed could be fun. Steve helped us and did an amazing job, showing us every option that was suitable and offered us everything we would need. He was great fun and very personable, which really did make all the difference. Thank you Steve for making the process so fun and stress free! Such a wonderful experience during a hard time for our family.
2026年8月26日
自発的なレビュー
Bensons For Beds - Exeter Stone Lane Retail Park からの回答
We are so pleased to hear about your positive experience during such a challenging time for your family. It's wonderful that our team member made the process enjoyable and stress-free, helping you find the perfect items. We appreciate your kind words.
Team Bensons
Efficient at each stage
2026年8月15日
Bensons For Beds - Exeter Stone Lane Retail Park からの回答
"Thanks for your review! We're happy to hear that our efficiency has made a positive impact on your experience. We strive to exceed expectations at every step for our valued customers. Thank you for choosing us!"
Big selection in store and vert helpful…
Big selection in store and vert helpful staff with no pushy selling. Clear pricing and good communication throughout from store to door. Delivery staff very polite and punctual. We opted for the assembly service and the guys who delivered were very good and took away all packaging.
2026年8月15日
Bensons For Beds - Exeter Stone Lane Retail Park からの回答
Thank you for your kind words! We pride ourselves on our wide selection and helpful staff, without any pushy sales tactics. We strive for clear pricing and excellent communication from the store to your door. Our delivery team is trained to be polite and punctual, and we're glad you were pleased with the assembly service. Thank you for choosing us!
First class service from start to finish
First class service from start to finish ,great selection of beds and mattresses to choose from and the knowledgeable staff to help us make the correct choice.
Follow up after placing the order has also be first class and the delivery team also needs special mention, many thanks
2026年7月18日
Bensons For Beds - Exeter Stone Lane Retail Park からの回答
We're so pleased to hear about your first-class experience from start to finish! It's wonderful that you found a great selection of beds and mattresses, and that our knowledgeable team helped you make the correct choice. We're also delighted that the follow-up and delivery team provided excellent service. Thank you for your kind words!
Team Bensons
Bensons For Beds - Exeter Stone Lane Retail Park からの回答
Thank you for sharing your positive feedback!
Bensons For Beds - Exeter Stone Lane Retail Park からの回答
We are so happy to hear that our service met your expectations and provided a first-class experience. We truly appreciate your kind words.
I recently purchased a mattress from…
I recently purchased a mattress from this company, and the entire experience exceeded my expectations. From the ordering process (a big thank you for Steve from Exeter branch, very knowledgeable and helpful)to delivery guys(John and Mark) everything was smooth, professional, and hassle-free.
The mattress itself is incredibly comfortable and provides excellent support. I've noticed a significant improvement in my sleep quality since using it, and I wake up feeling much more rested.
I would highly recommend this company to anyone looking for a high-quality mattress and excellent customer service. Thank you for making the purchase experience so easy and enjoyable!
2026年7月4日
Bensons For Beds - Exeter Stone Lane Retail Park からの回答
We're so pleased to hear you had such a wonderful experience with us! It's fantastic that our team provided such knowledgeable and professional service, making your purchase so easy and enjoyable. We're delighted you're enjoying improved sleep quality.
Team Bensons
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。